About the Role
We are looking for a values based Quality Assurance Officer to join our team.
The post is hybrid, and the successful applicant will be expected to travel into Kingston up to twice a week to conduct Quality Assurance visits to Adult Social Care providers, as well as to work in the office at the Guildhall Complex up to twice a month. The day to day work includes:
Conduct Quality Assurance visits to providers of home care, care homes, supported living, and other sites.
Support providers in resolving concerns about their service
Support providers through the Provider Concerns Process, if serious risks are identified.
Support the team manager in facilitating meetings with stakeholders and forums with providers to raise awareness and share experiences.
About you
Essential qualifications, experience and skills we are looking for include:
Experience of working with providers of adult social care
Experience of working with local authorities and/or health providers
Experience of supporting adult safeguarding concerns,
Knowledge of relevant legislation, such as the Care Act 2014, Mental Capacity Act, Mental Health Act
Able to demonstrate the STAR values of RBK, and a person centred, non blame approach to resolving concerns.
Able to write reports and take minutes to a good standard
A team player
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Three volunteering days per year in Kingston
Flexible and agile working arrangements
Comprehensive learning and development programme
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
