The Director of Compliance will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project deliverables. The position will act as a member of the leadership team to recommend technological solutions to building awareness, knowledge, and skill; project manage training and reporting deliverables, and will report to the Project Director for the Call Center. 

Key Responsibilities:  

• Oversee and manage the following: 
• Design and operate quality control measures for call center and program oversight.  
• Ensure accuracy and timeliness in execution of all training, QA, and reporting project deliverables.  
• Provide direct oversight of all work streams related to training, QA, and reporting project deliverables. 
• Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.  
• Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation. 
• Enforce uniform development and quality standards and ensure accuracy of project deliverables. 
• Develop monthly reports using available data 
• Directly supervise all subject matter experts in the development of training, FRA/SWB Supervisor and the QA Manager 
• Analyze data collection instruments, tools, and systems to ensure effectiveness and determine when necessary to update or expand systems to provide robust data to the client.  
• Work with clients and SMEs to perform needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies for call center employees 
• Assure all annual and monthly reports are of high quality and delivered according to contract deliverable schedule 

Basic Qualifications:  

• Masters in social services: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by a minimum of 8 years of training development work in the field of refugee resettlement 
• 3-5 years managing projects or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships  
• Minimum of 5 years experience in determining quality of services 
• Minimum of 5 years experience working with a federal client relationship  
• Active Tier 2 security clearance per contract requirements

Preferred Skills/Experience:  

• Experience conducting detailed training and/or job/task analyses  
• Experience developing both soft-skills and technical training  
• Experience with Office of Refugee Resettlement 
• Experience in a Quality Assurance or Continuous Quality Assurance position 
• Experience interacting with and advising clients  

Professional Skills:  

• Strong project management skills 
• Strong oral and written communication skills  
• Strong analytical, problem-solving, and decision making capabilities  
• Strong attention to detail  
• Ability to multi-task in a fast-paced environment  
• Ability to work well both individually and in a team environment  
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision  
• Ability to work with all levels of internal staff, as well as outside clients and vendors  
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary  
• Ability to travel up to 25%  
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint  

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

Director, Logistics Safety and Compliance

Home Office - Richmond, VA

About this job

CarMax is seeking a Director of Logistics Safety and Compliance to join the Logistics Team located at the Home Office in Richmond Virginia. As a safety-minded professional, the Director of Logistics Safety and Compliance is responsible for leading a broad range of programs and initiatives including safety, compliance, and training to ensure the prevention of injury and illness as well as continuous improvement and development of the Logistics Safety Program.

This role is designed to build, develop and implement safety and compliance programs to instill an unmatched safety culture and ensure regulatory compliance.  This person is also accountable for influencing and persuading across various levels of the organization, including partners in Legal, Environment, Health and Safety and Executive Leadership.  This role will lead a team accountable for content and subject-matter expertise for best-in-class training programs.

Vision, Strategic Leadership and Collaboration

• Develops and implements strategic initiatives for the Central Support of Fleet Safety and Compliance. 

• Responsible for ensuring the broader CarMax organization, our nationwide fleet of 1300+ drivers and 600+ trucks, and our fleet partners are in regulatory compliance with DOT, FMCSA, and all regulatory agencies.

• Develop and reinforce a safety culture that prevents accidents, incidents and injuries. 

• Provide oversight and strategic direction of a team responsible for developing safety and compliance-related training program content for all Logistics roles.  

• In partnership with Procurement, select and manage vendor partners to develop and execute a best in class safety, compliance and training program.

• Manages multiple initiatives impacting the Logistics organization ranging from medium to enterprise wide in scope.

Team Development

• Leverage existing and emerging technologies that will streamline processes and increase efficiency for the Logistics organization, thereby allowing associates to engage in more critical thinking activities and decision support

• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

• Mentor and develop associates using a supporting and collaborative approach assigning accountabilities, setting objectives, establishing priorities and monitoring and evaluating results. 

• Engage with leadership and team members to develop opportunities for mentoring, cross-training, and development of team members with an eye toward building bench for succession within Logistics and the broader business.

What you will do: Essential Responsibilities

Safety Program Development:

• Oversee the development, implementation, and management of comprehensive fleet safety programs to minimize accidents and injuries.

• Establish safety policies and procedures, ensuring alignment with industry standards and regulations.

Regulatory Compliance:

• Stay abreast of and ensure compliance with federal, state, and local regulations governing fleet operations.

• Monitor changes in regulations and update policies and procedures accordingly.

• Work closely with legal and regulatory affairs teams to address compliance issues.

Risk Management:

• Identify potential risks within the fleet operations and implement strategies to mitigate them.

• Ensure the team is appropriately investigating accidents and incidents, conducting root cause analyses and implementing corrective actions. Provide guidance and direction for critical or escalated cases as needed. 

• Manage relationships with insurance providers and participate in claims management.

Safety Performance Metrics:

• Establish and monitor key performance indicators (KPIs) related to fleet safety.

• Analyze data to identify trends and areas for improvement in safety performance.

• Implement strategies to continuously improve safety metrics.

Driver Training and Certification:

• Oversee driver training content to ensure compliance with safety regulations and industry best practices.

• Implement certification programs for drivers, ensuring they meet necessary qualifications and standards.

Technology Integration:

• Evaluate and capture requirements for technology solutions that enhance fleet safety and compliance.

• Utilize telematics and other tools such as Electronic Data Logs, Driver App, In-Cab and Side-View cameras to monitor driver behavior and vehicle performance.

Audit and Inspection Management:

• Oversee a team of Field Auditors and ensure regular audits and inspections of fleet operations are conducted to ensure compliance with safety standards.

• Collaborate with internal and external auditors to address findings and implement corrective actions.

Budget Management:

• Develop and manage the budget for the fleet safety and compliance department.

• Optimize resource allocation to achieve safety and compliance goals efficiently.

Qualifications and Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master’s degree in an equivalent field preferred.  Bachelor’s degree required. 

• 7+ years Fleet Safety and Compliance experience

• In depth knowledge of FMCSA and DOT 49 CFR and state regulations governing drivers and fleet requirements.

• Ability to understand latest industry trends and their potential impact for CarMax.

• Team management experience, strongly preferred.

• Training design and delivery experience, preferred.

• Retail management experience, preferred.

• CarMax field experience, preferred.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Guidehouse has a very aggressive growth strategy for its Financial Crimes, Fraud and Investigations (FFI) practice, and now seeks to expand its leadership team by recruiting a strong business building executive who will be a fundamental to this growth strategy.

This new hire will be a senior business builder with a high-profile personal franchise with financial crime and sanctions compliance expertise.

• Leading projects involving money laundering and sanction, fraud and other financial crime, providing deep subject matter expertise.
• Developing and leading relationships with current and prospective clients – both externally and internally, establishing credibility with senior Guidehouse colleagues in order to be recognized as a market leader. 
• Spearheading the development of a key go-to-market strategies for GIC’s Financial Crimes, Anti-Money Laundering, Sanctions practice including new client development and existing client expansion with personal pursuit.
• Manage executive level relationships across the GIC client base and ensure that there are the optimal range of AML solutions to meet client needs as well as to maximize revenue generation and profitability of the firm.
• Assessing Financial Crimes compliance programs and implementing recommended changes/controls and solutions as well a working with other FFI leaders to contribute to the development of intellectual property and thought leadership.
• Developing collaborative relationships with the other related specialty practices and non-specialty practices across the firm to cross-sell relevant products and services.             
• Playing a vital role in managing and developing team members in the Financial Services practice, as well as recruiting new team members as part of this strategic initiative to aggressively growing the GIC practice.
• Evaluating internal control structures to help identify weaknesses and associated risks.
• Evaluating the general risk faced by the client and the impact of those risks on the organization. 
• Developing, performing and supervising detailed financial, economic and statistical analysis.

What You Will Need

• 12+ years of experience with senior executive experience at any/all of the following: financial institutions, regulatory/government, client service/consulting or other relevant arenas
• Deep understanding of AML regulations, investigations, and enforcement actions
• Familiarity with common fraud and money laundering schemes
• Strong understanding of corporate governance and regulatory issues that could affect an organization.
• Outstanding project management skills in monitoring billing of hours, training, development and supervision
• Outstanding communication and public speaking skills
• Proven track record of successful new business generation, and demonstrable ability (or commercial potential) to sell, deliver and manage highly visible engagements demonstrated by year over year credited sales generation of $2M+
• Proficient in MS Access, Visio, Word, Excel, PowerPoint
• Bachelor’s degree from an accredited college/university in accounting, finance, economics or related discipline
• Able to travel up to 50%

What Would Be Nice to Have:

• Presence and credibility to successfully collaborate and work with Guidehouse’s own highly regarded business development team.
• Desire to collaborate with other related Guidehouse practices as well as across the entire global firm in order to cross-sell relevant products and services, in addition to being a growth oriented, vertical thinker.
• Intellectually adept with superior negotiation and influencing skills and ability to relate to range of senior level internal and external stakeholders.
• Elevated level of business acumen and commercial awareness.
• Extremely driven, energetic and able to thrive in a results-oriented, entrepreneurial, analytical environment.
• Additional deep subject matter expertise in forensic accounting would be desirable.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

Responsible for the design, development, implementation, and continuous improvement of a network strategy which optimizes plants, outside warehouses and carrier capacity for logistics and trade compliance excellence. Oversees all aspects of distribution, transportation, import/export compliance and associated IT applications across the business, including third party distribution providers and co-manufacturers. In addition, this leader will be responsible for the development, implementation and execution of trade compliance programs, ensuring that operations are in compliance with policies, laws, regulations and directives.

What You Get To Do

• Develop, implement, and continuously enhance a network design and delivery strategy with all activities connected to receiving, storing, shipping, and invoicing product to meet customer requirements.
• Ensure accurate inventory controls and reconciliations, including the development of robust inventory programs to ensure customer and internal control compliance.
• Develop and execute to annual budget, including but not limited to expense and capital budging, planning, inventory (asset & product) cost controls, revenue, productivity objectives and operational execution
• Partner with Procurement to source, negotiate with and contract vendors for storage and transportation. Joint goals with the larger procurement organization are critical to success.
• Develop tools to measure vendor effectiveness and, through a formal QBR process, drive cost out and service improvement.
• Determine the value of different transportation and warehousing strategies during the sales cycle to ensure contracts properly contemplate actual cost to serve while driving collaborative efforts to control costs.
• Identify and bridge barriers to delivering competitive advantage via size and scale.
• Lead team in all aspects of team development, including employee engagement, performance, and employee life cycle.
• Ensure warehouse and transportation operations comply with policies, laws, and regulations including but not limited to OSHA, EPA, FDA, FCC, and DOT. 
• Partner to audit and hold accountable all vendors who interact with our products.
• Develop best in class metrics and analytics for logistics activities. Implement actions to drive continuous improvement
• Be a Subject Matter Expert to advise leadership regarding the logistics marketplace and impacts to internal and external shareholders and customers.
• Develop standardized materials management processes that drive improved costs and best practice sharing.
• Be the main point for domestic & foreign trade agencies.
• Analyze and resolve any trade compliance matters involving regulatory inquiries, assessments, audits, voluntary disclosures, or mandatory reporting requirements.
• Provide guidance on compliance policies and directives in collaboration with Business Unit compliance liaisons; lead development of standard operating procedures and work instructions for each business unit.
• Oversee audits on import and export document and procedures with the business units, as well as internal audits of centralized finance practices, chart of accounts and import valuation audits.
• Ensure that HTS, ECCN classifications, country of origin, preferential duty programs and sanctioned party screenings are properly managed and compliant with regulatory requirements.
• Ensure that standard operating procedures relating to export & import controls & compliance are routinely reviewed & updated as necessary to maintain compliance.
• Oversee the development, distribution and maintenance of legal/compliance policies and directives.
• Establish a protocol & schedule for audits on import & exports documentation & procedures with the business units, customs brokers & freight forwarders.
• Establish and maintain programs related to prohibited sales under regulations of the U.S. OFAC, the EU and other jurisdictions as necessary.
• Educate business partners through effective communication about trade compliance vulnerability and associated risks.
• Facilitate compliance training and establish and adhere to effective methods of communication on trade compliance matters.

What We Value

• Knowledge of flexible packaging industry including sales and marketing processes, products, competitor strategies preferred
• Driving Vision and Purpose, Strategic Mindset, Setting Priorities & Driving Results, Customer Focus, Cultivating Innovation, Attracting & Developing Talent, Engaging People & Teams

What We Want From You

• Bachelor’s degree in Business, Operations Management, Supply Chain Management, Logistics, a related field. MBA preferred
• 10+ years in a manufacturing organization, including experience in some or all of: Operations, Supply Chain, Logistics, Data Science/Operational Insights, and Trade Compliance
• 7+ years of demonstrated progressive leadership of high impact teams
• SAP
• Corporate trade compliance functional experience
• Significant 3PL management experience (transportation and warehousing)
• Experience with Lean Methodology and/or Lean Six Sigma Certification preferred
• Current US Customs Brokers License preferred
• Import/Export compliance background is a must

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links  "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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