Total 39 Manager level Quality Assurance / Control job vacancies in East Grinstead, RH19 3DZ

Lincolnshire has an excellent opportunity in Children’s Services and is looking to recruit an experienced and enthusiastic Inclusion Team Manager to join our busy and dedicated Inclusion Service.

The successful candidate will be responsible for leading a new team of Quality and Effectiveness Leads, working in partnership with mainstream schools to strengthen the quality and effectiveness of early intervention and the graduated approach, to enable mainstream provision to effectively meet the additional needs of children and young people. The postholder will also be responsible for leading the delivery of Lincolnshire’s mainstream Hub provision within host mainstream schools.

This is an exciting opportunity to work closely with schools and partners agencies across the area to deliver the Local Authority’s strategies in relation to Special Educational Needs and Disabilities (SEND) and Inclusion.

We are looking for someone who is a skilled communicator with good time management and an ability to respond to tight deadlines and high demand in a busy service area, alongside an understanding of national legislation and an awareness of local policies and procedures.

About the Role

Lincolnshire has an excellent opportunity in Children’s Services for an experienced Inclusion Team Manager to be part of a new and exciting team within the Inclusion Service.

The successful candidate will be responsible for leading the team of Quality and Effectiveness Leads within the Inclusion Service with a county-wide remit. Overseeing and monitoring the delivery of mainstream provision to effectively meet the additional needs of children and young people, the postholder will have responsibility for working in partnership with mainstream schools to strengthen the quality and effectiveness of early intervention and the graduated approach. The postholder will also be responsible for leading, managing and monitoring the delivery of Lincolnshire’s mainstream Hub provision within host mainstream schools.

The postholder will have responsibility for the overall direction, delivery, management of risk and performance of the services ensuring all statutory and performance requirements are met. The successful candidate will also be required to lead on specific areas of development and improvement within the Inclusion arena working closely with the Head of Service, schools, Social Care, the Integrated Care Board, Lincolnshire Parent Carer Forum and children and young people.

The position will be working across the whole of Lincolnshire and therefore the ability to drive is essential.

This is a fixed term position for 2 years.

What we are looking for:

A Children’s Service qualification at graduate/post graduate level such as a teaching qualification/social care qualification/health qualification.
Extensive post-qualification experience in a school, Alternative Provision, MAT or Local Authority within the areas of Inclusion and/or SEND.
Experience of influencing leadership thinking, policy and practice to drive improvements in relation to inclusion.
Experience of leading, co-ordinating and implementing a range of policy developments and initiatives at a senior level.
An extensive knowledge of relevant legislation, statutory duties and Local Authority procedures relating to SEND and inclusion.
Excellent presentations skills.
Effective Budget and Financial planning skills.


About Our Offer

Along with a competitive salary we are offering:

A Contributory pension
Comprehensive benefits package including excellent discount schemes and cycle to work
Flexible working policies
Career progression opportunities
A generous annual leave entitlement plus the option to buy more


Further details on the benefits of working for Lincolnshire County Council can be found here: Rewards and benefits – Lincolnshire County Council

For an informal discussion after viewing the application pack online, please email Kate Capel, Head of Service for Inclusion, at kate.capel@lincolnshire.gov.uk

The closing date for applications is 17th December 2024 and interviews will be held on 16th January 2025.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.



Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Proud member of the Disability Confident employer scheme

QUALITY MANAGER (maternity leave position)
Contemporary Catering has been providing specialist food, hospitality and support services to residents and customers, predominantly in the Aged Care sector throughout Australia, since . Our team works hard to provide nutritional food and great service to our customers. Our aim is to blend our team with the facility team, building long term relationships to provide a stable and responsive food service to enhance the outcome for our customers.
About the Position

12-month position (Maternity leave cover) commencing in January
Full time hours, based at our Bayswater support office (occasional travel to sites required)
Work in conjunction with our teams to improve systems and operations
Develop policies and procedures
Report writing and communicating outcomes
Provide assistance and follow through with effective problem solving and corrective actions
Oversee the internal audit team
The ideal

... Click here to view more detail / apply for Quality ? QA Manager

The post holder is responsible for leading the Quality Agenda. This includes clinical governance, clinical audit, organisational learning, and regulatory Compliance for the Trust. They will have the oversight and compliance with NICE guidance, national standards and national clinical audits. The post holder will, together with the patient safety team in promoting and delivering patient safety across the organisation.



The post holder will support the development of improved performance and service delivery in a range of service areas across the Trust. In addition, they will promote quality improvement across the Trust and lead on a range of programmes addressing performance and service issues.

Lead the development, implementation, monitoring and review of the Clinical Governance Strategy (including audit and outcomes), Quality Strategy and Quality & Governance Framework for the Trust in line with Trust objectives and priorities. This can include but not limited to changing legislation and regulations and should support continuous improvement and the delivery of high standards of care in line with the Trust’s vision and values.

In collaboration with the clinical directorates and corporate services, lead the development of a trust wide work programme for quality improvement, including quality priorities and metrics and communications.

Ensure timely delivery and monitoring of effectiveness and demonstrate the impact on standards of patient ca Through liaison and working with the Board, managers and frontline staff ensure clinical governance and quality improvement concepts become embedded in Trust decision making, planning and performance management process.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

For more information and details around the main responsibilities, please refer to the job description attached.


This advert closes on Sunday 24 Nov 2024

For more information and details around the main responsibilities, please refer to the job description attached.

Role: Recruitment Compliance Team Leader

Salary : £28,000 - £30,000 (DoE)

Location: Hull

Hours: 8:30 - 4:30 Mon-Fri

My client in Hull, one of Yorkshire's most established, innovative and highly accredited healthcare and social recruitment agencies and staffing providers is looking for a Recruitment Compliance Team Leader.

As Senior Compliance Officer you will be responsible for leading and managing a small but growing team of healthcare recruitment compliance officers. The role is predominately hands-on, and you will be part of the daily administrative duties to achieve a fully compliant database of candidates and workforce within the company. You will also undertake research to ensure all legislative requirements in relation to compliance are met and produce reports and statistics to the management team on a regular basis.

Key Responsibilities/Accountabilities

• Be a hands-on integral part of the administrative team
• Undertake all administration in relation to DBS, medical, qualification and mandatory training compliance for new and existing Healthcare and Homecare candidates plus the company's permanent workforce.
• On-going coaching with individuals to encourage both professional and personal development.
• Ensuring the team are following the correct process' & hitting their KPI's.
• In-depth knowledge of the workforce alliance and HTE NHS Framework compliance requirements.
• Ensure that the compliance knowledge base is up to date and relevant research has been proactively obtained to ensure all compliance duties are being undertaken in line with legislative guidelines.
• Involvement in the development, maintenance and population of all compliance information systems.
• Identify and communicate to your line manager any opportunities for improving compliance across the company.
• Provide data, information and reports to the relevant teams and Directors.
• Ensure all compliance information is stored accurately, legally and securely.

Role Requirements:

• Previous experience in a Medical, Homecare or Healthcare Compliance
• Strong organisation and time management skills
• Excellent communication, people management and leadership skills.
• Tact and diplomacy with the ability to deal with difficult situations.
• Experience and track record of designing, implementing and delivering on successful strategic compliance projects.
• An inquisitive nature and high level of awareness is required to identify the root cause of problems, matched by the desire to locate innovative solutions.
• Expert in the use of the full range of MS office products
• Ability to write and verbally present information and proposals.

How to Apply:

If you are an experienced compliance professional with a passion for healthcare recruitment and team leadership, we'd love to hear from you! To apply, please submit your CV and a cover letter outlining your experience and interest in the role.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

The PumpHouse, Kununurra's premier waterfront restaurant showcasing the region’s best views and produce, is seeking to appoint a highly competent and experienced Restaurant Manager to join our team in January 2025.

Kununurra is the gateway to the East Kimberley, WA surrounded by breathtaking scenery, rock formations, and waterways. This established town with a population of close to 8,000 has a major supermarket, restaurants, primary and secondary, Tafe, medical centres and hospital and an outdoor drive-in theatre. Kununurra is conveniently linked by air to Darwin, Broome and Perth.
The Pumphouse is part of the HMC group of businesses which includes Nexus Airlines, Aviair, HeliSpirit, Freshwater East Kimberley Apartments and Bungle Bungle Savannah Lodge.

About the role
Key duties and responsibilities include:
Collaborate with the General Manager on the development of the business strategy.
Develop and execute strategies to drive revenue growth and increase profitability.
Prepare budgets and regular reporting.
Work closely with the Head Chef to prepare menu concepts that align with the business strategy.
Oversee and participate in the recruitment, training and management of all restaurant employees.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Assist in the development of operational procedures to ensure consistent levels of customer service.
Ensure the restaurant complies with all Safety, HR and other regulatory requirements.
A passion for delivering exceptional customer services and ability when required to handle customer complaints and feedback and action appropriately.

About You
A minimum of 4 years management experience in a full service a la carte establishment.
Demonstrated experience applying strategies resulting in the operation of a profitable restaurant.
Ability to assume full responsibility of restaurant (front and back of house) operations and work with limited supervision and guidance.
Self-motivated with a positive outlook and ability to solve problems on your feet.
Be a confident leader that can foster a supportive and fun workplace, motivate employees to achieve their best and delegate with confidence.
Hold a current Approved Managers Licence.
Hold a current ‘C’ Class Driver’s Licence.
Be confident in the use of MS Office Suite and POS Systems.

What we offer
The PumpHouse Kununurra aims to provide all our employees with a positive and rewarding work environment, with opportunities to learn and grow.
In addition, we offer:
Subsidised accommodation
Salary sacrifice / salary packaging benefits available
A friendly and positive team environment
Opportunities to explore Kununurra and surrounds and take advantage of staff discounts across other HMC group businesses.

How to Apply
If you think that this is the right role for you, please submit a cover letter addressing your suitability for the position and a current CV to careers@hmconsolidated.com.au.

Please be advised only shortlisted applicants will be contacted. No agency applications will be accepted at this time.

Job Responsibilities

• Plan for quality assurance activities with timelines and effort estimates and manage resources to support testing demand.
• Discuss and work with System Analysts & development teams and SMBC to understand the testing requirements to determine testing coverage and collect sample test data (if available).
• Review documentations created by QA Team Lead, Senior System Analyst and/or vendor to ensure quality.
• Track testing activities against test plans and track defects (Log Defect with assigned Severity, Retest and Close Defect) discovered to resolution. Report statistics and statuses to PM.
• Provide guidance and mentorship to the team and ensure process and compliance is met. Provide direction, support and set performance goals to the team.
• Timely escalate issues to manager.
• Support on hiring matters such as interviews where required.
• Onboard new joiners to their roles.
• Coach and guide team members on their jobs.
• Manage and motivate team performance, guided by performance management framework.
• Engage team members to identify and support them on their career aspirations and development plans.

Job Requirements

• Diploma/ bachelor’s degree in computer science.
• Min. 10 years' experiencing working as Quality Assurance Analyst/ Tester in a bank, FI or a consultancy company.
• Familiar with defect management tools.
• Ability to understand technical jargons and some understanding of technology environment setup.
• Possess strong planning skill and is positive and proactive in his/her approach.
• Excellent communication, interpersonal and presentation skills.

Compliance and Quality Assurance Manager for Regulated Service & Resources needed in East London

The rate is £36.05ph PAYE

This is a temporary role

The reference number is: RQ1398469

The successful candidate will be responsible for taking a proactive approach in overseeing Ofsted registration of supported accommodation providers as per The Supported Accommodation Regulation 2023 and quality assuring children’s placement/homes.

The role will monitor, and improving the standards of homes for children by undertaking quality assurance visits and ensuring accommodation providers we use are Ofsted Registered as per the above regulation and monitoring and improving the standards of homes for children and young people.

The post holder will ensure the highest quality of service delivery in terms of the care, support and health & safety within the homes our children reside in that meets Ofsted’s minimum quality standards.

The post holder will contribute in ensuring placement stability for children in our care, as well as ensuring all homes provider’s compliance documents and policies are gathered, reviewed and kept securely.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Vice President, Wealth Investments EMEA, LATAM, NAM Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as as Vice President, Wealth - IPB and Private Bank Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

Why work for 4WD Supacentre?
4WD Supacentre is the home of the much-loved brand Adventure Kings, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and continue pushing the boundaries of what is achievable. We currently operate 30 stores nationally with two already opened and another 5 on target for the remainder of the year. Our operations also include warehousing, engineering (R&D), customer care centre and commercial sales along with our corporate support functions. With the support of a highly motivated national retail leadership team, this is a newly created management role intended to support mission critical sales and operations priorities across your region?s stores network. Noting that we have invested heavily from management resourcing perspective to drive and support growth through optimising store performance with the appointment of new regional ... Click here to view more detail / apply for Regional Operations & Compliance Manager? Victoria

Company Name: Intune Technologies Pty Ltd

Address: 11 Carluke Close, Berwick, VIC– 3806
Job Title: Full-time ICT Quality Assurance Manager
Salary: $75,000- $85,000 plus superannuation


Duties and Skills

• Oversaw end-to-end quality assurance procedures, ensuring adherence to organizational and industry standards
• Conducting audit Inspections representing the Quality Assurance Team
• Identifying nonaligned areas with the introduces process in QA audits and fix them
• Functional Testing, System Integration Testing, UAT (User Acceptance Testing support)
• Direct the design, development, and maintenance of test automation frameworks, delivering Knowledge Transfers (KT) to team members for seamless implementation.
• Conduct comprehensive database testing with Oracle, ensuring the accuracy, integrity, and security of data systems
• Execute API testing to validate performance, reliability, and functionality of APIs, ensuring seamless integration across platforms.
• Identify potential risks in quality assurance processes
• Perform thorough testing of data warehouses and data marts, ensuring the accuracy and consistency of data for business intelligence purposes.
• Led Functional Testing, System Integration Testing, and supported User Acceptance Testing (UAT), ensuring that the software meets the functional and business requirements.
• Create, review, and manage detailed test cases, ensuring thorough coverage of business and technical scenarios.
• Report bugs and manage the defect lifecycle, maintaining test cycles and coordinating release management to ensure high-quality software deliveries.
• Author technical guidelines for software deployments, including automation framework setup and software installation instructions for testing environments.
• Review and refine technical documentation to align with ICT quality standards and improve clarity and accuracy for end users.


Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 2 years of experience in quality assurance, with a strong focus on cloud and electronics systems.
• Proven track record in developing and implementing quality assurance strategies.
• Experience with various testing methodologies and tools (e.g., Agile, Waterfall, Selenium, JMeter).
• Experience in net, Azure DevOps, Oracle, Git, , Agile Methodology, Postman, Microservices Testing is required.
• Proficient in Selenium, Git, Cucumber, Appium is mandatory
• The core technology skills like Java, Junit, TestNG is advantage
• Strong understanding of cloud technologies and architectures.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Please send your CV to info@businessnest.com.au. We will consider applications with an attached resume sent to our email. Please include the job role title in your email.

Description

• You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.
• You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
• Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• You will be expected to be an SME in Program Project Management with expert proficiency.
• Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

Requirements

• Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience
• KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner