Total 56 Others level Quality Assurance / Control job vacancies in PH-BPL Head Office

Position: CREDIT CONTROL SUPERVISOR
Location: St Mellons, Cardiff CF3 0LT
Salary : £33,000 - £35,000 (depending upon experience)
Contracted Hours: 37.5 hours per week (full time)
The Company
Shaw healthcare is the largest employee owned healthcare company in the UK employing more than 3000 members of staff and providing care to over 2000 people across 65 care homes and supported living services.
The Role
An opportunity has arisen for a Credit Control Supervisor to work within the Finance department based at the Head Office in St Mellons, Cardiff.
Reporting to the Income and Credit Manager the key responsibilities will include:

Ensuring invoicing and collection of cash in relation to local authorities and the NHS is carried out on a timely basis.
Providing direct supervision and support to other members of the Credit Control team.
Liaising with operations staff to ensure resident fee information is received and complete.

Experience and Skills
You will need:

Experience of working in a credit control environment in a service sector.
Previous supervisory experience
Excellent written and verbal communication skills.
Good MS Office skills including Excel, Word and Outlook.
Experience of working in the care home sector would be beneficial but not essential.

Benefits

20 days annual leave plus 8 bank holidays.
Staff discount scheme.
Employee Ownership bonuses (subject to company financial performance).
Free on-site parking.
Enrolment into the NEST pension scheme.

Can you ensure the safety and compliance for our academy?

The University of Brighton Academies Trust is seeking a qualified, skilled and professional Safety and Compliance Manager to promote, develop and establish a positive safety culture within its professional services teams and academies to meet its legal requirements in terms of Health, Safety and Compliance. The postholder will take responsibility for operational matters relating to Health and Safety Planning and Management and contribute to the Estates & Facilities Management Strategic plan.

The post holder will report to the Director of Estates & Facilities Management and will be the primary point of contact for all Health, Safety and Compliance matters. The postholder will be responsible for effective day to day operational support, management, monitoring and development of Health and Safety for 15 Trust academies and Central Service Teams and their locations.

The role includes the use of CAFM software to connect service users and to improve efficiencies. The postholder will have a proven background in Health and Safety Compliance with excellent management skills to develop, drive and guide our central and academy teams.

The successful applicant will be experienced at developing a positive Health and Safety Culture within a multi-site organisation, achieving high standards of health and safety management and have the maturity to build strong relationships with academy staff and their respective teams to implement, monitor and review ways of working to successfully meet these standards. They will have responsibility for all operational elements of health and safety management across the Trust.

The Estates & Facilities Management team is committed to maintain and improve the learning environment, creating a warm, safe and welcoming space that supports pupil and staff development. As a team we bring together an array of different skills and share a commitment to ensure that the estate makes a positive contribution to educational outcomes for all our pupils and students.

The post holder will be expected to work out of academy locations across the Trust and utilise Hastings Innovations Centre as a base location. There is an expectation for the candidate to travel between academies as and when required for which a mileage allowance is provided.

We truly value the experience, dedication, and commitment of all our employees and believe in the power of motivated and happy staff. This is why we seek to enrich and reward our employees wherever we can, by offering a wide range of exciting and useful employee benefits. These include:

Automatic pay increments
High quality continuous professional development and support for your career progression
A strong commitment to your health & wellbeing including; onsite Wellbeing Champions, designated Mental Health Ambassadors, flexible working opportunities from Day 1, and Employee Assistance programme
Generous public sector pension scheme
Discounts on retail & travel
Cycle 2 Work scheme
Charity giving
Annual leave entitlement above statutory requirement

As the largest Multi-Academies Trust in Sussex, we are a close-knit family of schools committed to achieving ambitions, delivering excellence, and nurturing potential. Sponsored by the esteemed University of Brighton, we provide high-quality learning experiences for our pupils.

Our success is a result of the dedication and expertise of our staff and central teams, creating vibrant places of learning that ignite curiosity and foster a lifelong love of education. Together, we aim to inspire our children and staff to flourish and achieve their best.

At the heart of everything we do are our pupils. We believe that learning should be exciting, engaging, and fun – an adventure where curiosity is celebrated, and creativity is encouraged. We strive to create an environment where each child feels inspired and supported, enabling them to discover their unique talents and interests.

Our commitment
The University of Brighton Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check. This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013, 2020 and 2023. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. Further information is available here: Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 - GOV.UK (www.gov.uk)

We welcome applications from all members of the community.
The Trust is proud to be part of the government’s Disability Confident scheme which underpins our staff and volunteer recruitment practices. If you would like any support or assistant at any stage of the recruitment process please let us know, by contacting us by email to recruitment@brightonacademiestrust.org.uk.

Find out more
To have an informal discussion about this role please contact Darren Setters, Director of Estates & Facilities Management d.setters@brightonacademiestrust.org.uk

Please apply today.

Key dates
Closing date: 18 August 2024
Interview date: 23 August 2024
Proposed start date: TBC

Proud member of the Disability Confident employer scheme

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Fleet Compliance Administrator in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to keep relevant and accurate customer records, generate documents and invoices, and keep the customer satisfaction at the core of every decision. This role consists of outbound calls and data input with the opportunity to cross train on other departments as your career progresses.The Fleet Compliance Admin is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways bonus scheme. Join Northgate Vehicle Hire as a Fleet Compliance Admin and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

YOUR MISSION

• Responsible for supporting new program launches, supplier audits, and systemic supplier quality issues.
• Responsible for working with US based Development, Design and Quality staff, China based management, and local supplier engineers to ensure new product/process production initiatives, criteria, and standards are implemented at supplier facilities for effective and efficient new product transition to production. Perform process audits and monitor quality control plans to ensure acceptable quality levels are being satisfied. Assist Quality Manager in formulating, analyzing and implementing continuous improvement programs
• Monitors and improves supplier quality performance. Set up quality assurance plan (including gauges) for both head components and final finished products. Locally support all phases after 1st article and failure return/ defect found analysis
• Works with PDE for new product pilot run verification and handover to mass production. Investigates and resolves part or process quality issues as part of a hands on operations team.
• Leads supplier AQP and component review meetings/activities. Formulate and manage weekly quality summary and analysis
• Assess new and current production supplier quality systems: supplier audits. Audit processes to validate new supplier or new production line and routine audits at current supplier base. Drive audit action plans to closure
• Champions resolution of chronic supplier issues: identifies, prioritizes, charts occurrences/trends, implements and manages corrective action plans, reports on corrective actions/problem resolution. Develop and mentor suppliers in problem resolution, controls plans and PFMEA methodology
• Helps manage quality disputes between head/club and component suppliers
• Oversees process issues and customer complaints/returns. Analyze failure, corrective and preventive action to respond to customer complaints. Ensure timely resolution

YOUR TALENT

• Bachelor’s degree in Engineering or related technical field. Or a combination of education and manufacturing experience.
• 5+ years previous experience working in a manufacturing environment. Golf industry experience is a plus. Quality assurance/ control experience or related technical field
• Professional accreditation as a quality engineer by an appropriate authority or willingness to attain
• Working familiarity of Quality system (e.g. ISO9001). Working knowledge of APQP, PFMEA, Control Plan, PPAP, and SPC Manuals. Black or Green Belt Six Sigma Certification a plus
• Familiarity with COBRA product line, the game of golf and the golf industry is preferred
• Able to work independently to investigate and analyze production issues
• Numerical analysis ability and exceptional knowledge of testing methods, QC principles and practices, manufacturing operations and processes
• 8D report experience is a plus
• Familiar with MS Office, particularly Excel, and other statistical software, math and analysis skills. DOE/FMEA/ Six Sigma skills required
• Ability to travel locally to other supplier facilities. Ability to create and maintain positive and productive relationships with both internal and vendor contacts with strong written and verbal communication skills

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

The Director of Compliance will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project deliverables. The position will act as a member of the leadership team to recommend technological solutions to building awareness, knowledge, and skill; project manage training and reporting deliverables, and will report to the Project Director for the Call Center. 

Key Responsibilities:  

• Oversee and manage the following: 
• Design and operate quality control measures for call center and program oversight.  
• Ensure accuracy and timeliness in execution of all training, QA, and reporting project deliverables.  
• Provide direct oversight of all work streams related to training, QA, and reporting project deliverables. 
• Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.  
• Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation. 
• Enforce uniform development and quality standards and ensure accuracy of project deliverables. 
• Develop monthly reports using available data 
• Directly supervise all subject matter experts in the development of training, FRA/SWB Supervisor and the QA Manager 
• Analyze data collection instruments, tools, and systems to ensure effectiveness and determine when necessary to update or expand systems to provide robust data to the client.  
• Work with clients and SMEs to perform needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies for call center employees 
• Assure all annual and monthly reports are of high quality and delivered according to contract deliverable schedule 

Basic Qualifications:  

• Masters in social services: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by a minimum of 8 years of training development work in the field of refugee resettlement 
• 3-5 years managing projects or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships  
• Minimum of 5 years experience in determining quality of services 
• Minimum of 5 years experience working with a federal client relationship  
• Active Tier 2 security clearance per contract requirements

Preferred Skills/Experience:  

• Experience conducting detailed training and/or job/task analyses  
• Experience developing both soft-skills and technical training  
• Experience with Office of Refugee Resettlement 
• Experience in a Quality Assurance or Continuous Quality Assurance position 
• Experience interacting with and advising clients  

  

Professional Skills:  

• Strong project management skills 
• Strong oral and written communication skills  
• Strong analytical, problem-solving, and decision making capabilities  
• Strong attention to detail  
• Ability to multi-task in a fast-paced environment  
• Ability to work well both individually and in a team environment  
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision  
• Ability to work with all levels of internal staff, as well as outside clients and vendors  
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary  
• Ability to travel up to 25%  
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint  

  

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$92,986.00 - $158,076.00

Nationwide Remote Office (US99)

Job Family:

Finance & Accounting Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Secret

What You Will Do:

The DoD Internal Control Testing Specialist helps DoD clients optimize their internal control environment and help solve long standing or emerging challenges. Key responsibilities include:

• Supporting audit remediation activities, such as developing/updating process documentation (e.g., narratives and flow charts), and developing/implementing corrective action plans to address findings

• Performing recurring testing, such as testing internal controls, designing and executing Manager’s Internal Controls Programs

• Providing targeted area support based on Component

• Manage and execute work streams

• Coach and develop junior personnel

• Review all documentation prepared by more junior personnel

What You Will Need:

• US Citizenship and ability to obtain and maintain a SECRET federal security clearance; or higher.

• Bachelor’s degree in Business, Accounting, HR or similar field.

• Five (5) years of workforce experience with minimum of THREE (3) years dealing with financial services.

• Ability to travel as needed.

What Would Be Nice To Have:

• Bachelor’s degree in accounting or another related field

• One of the following professional certifications:  CPA, CISA, CIA, CGFM or CDFM

• DoD FM Experience

• Experience performing financial statement audits, audit remediation services or audit remediation and sustainment services within DoD or another Federal Government agency or department.

• Experience performing recurring testing, such as testing internal controls, designing, and executing Manager’s Internal Controls Programs (Risk Manager’s Internal Control Program)

• Performing and reviewing statement analysis, financial information, reporting results, and financial statement audit report analysis

#LI-RE1

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars Group has an exciting opportunity for

Product Compliance Engineer

We are looking for an experienced and results-oriented professional to identify and monitor legal, technical and customer specific product requirements for defined categories. You will also define compliance related test requirements for the whole product lifecycle while collaborating with internal and external stakeholders. 

Key responsibilities of the role are: 

• Identifying and monitoring relevant laws and requirements. 

• Communicating and reporting upcoming changes and their impact to the business.  

• Continuous risk assessment and action follow-up related to requirements.  

• Defining and updating product technical and legal requirement guideline(s).  

• Defining and executing needed compliance test renewals during product life-cycle. 

• Cooperation with external stakeholders and forums to get information and to influence to the development of requirements.

• Training and coaching organization related to product compliance. Providing support in complex product compliance related cases, and development projects

Your Background:

• BSc level education in Chemistry or equivalent

• Minimum of 2 years' experience in product life-cycle compliance

• Solid understanding of product testing methods and processes

• Good technical understanding of materials & substances such as plastics and metals would be beneficial

Last day of application:

2024-04-11

*****

At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years. 

Employee Support: Life happens, and we’re here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

*****

Fiskars Group is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford, and Wedgwood. Our brands are present in more than 100 countries and we have more than 350 own stores. We have 7,000 employees and our global net sales in 2022 were EUR 1.2 billion.  

We are driven by our common purpose: Pioneering design to make the everyday extraordinary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. 

Read more: fiskarsgroup.com

US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.

If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com. It may take up to one business day for a response.

More information about Equal Employment Opportunity can be found here and Pay Transparency can be found here.

Fresenius Medical Care recrute un Chargé Qualité Produits en CDD, à pourvoir immédiatement.

Vos missions :

En respectant scrupuleusement les procédures internes et les directives du groupe, vous aurez pour responsabilité de :

• Participer activement au déploiement et à la configuration du nouveau système SAP.

• Garantir la conformité aux réglementations en vigueur (BPF, BPD, BPP) et aux exigences légales, en collaboration avec l'équipe Qualité.

• Élaborer la documentation qualité IMS (procédures et instructions) en adéquation avec l'organisation locale et les orientations de la maison mère en Allemagne.

• Assurer la traçabilité du projet pour un contrôle efficace des changements pharmaceutiques.

• Superviser l'ouverture des déviations sous la supervision du Responsable Assurance Qualité.

• Participer activement au suivi opérationnel des lots dans le nouvel outil : libération des lots, gestion des litiges, traitement des retours, destruction, etc.

• Mettre en place un suivi rigoureux de ces nouvelles activités en développant des indicateurs de qualité.

• Contribuer aux tests de validation du système informatisé pour les données pharmaceutiques.

N.B. : La liste des missions n'est pas exhaustive et peut être sujette à des changements.

Ce que nous offrons :

• Une rémunération fixe + variable, à discuter selon profil

• 13ème mois progressif

• 8 jours de télétravail par mois

• Ticket restaurant – 10€ par jour travaillé

• 13RTT

• CET

Profil recherché :

• Diplôme Bac +5 ou équivalent en qualité pharmaceutique, avec une expérience pertinente dans le domaine, de préférence en production ou sur site opérationnel (suivi des lots).

• Connaissance approfondie des normes applicables : BPF, BPD et BPP.

• Maîtrise des outils informatiques, notamment de SAP.

• Esprit d'équipe, initiative et excellentes compétences en communication.

• Maîtrise de l'anglais indispensable pour les échanges avec la maison mère et l'équipe projet.

Dans le cadre de notre politique de diversité, ce poste est ouvert à tous les talents sans exception. Si vous vous reconnaissez dans nos missions, n'hésitez plus : rejoignez-nous !

2000 16th Street, Denver, Colorado, 80202, United States of America

Do you love eDiscovery but looking for something more than document review?  Do you enjoy helping people learn in order to mitigate compliance risk?  Do you find the intersection of compliance and technology interesting?  This might be the role for you!

This position provides compliance support specifically for DaVita’s compliance email monitoring program.  This teammate will leverage technology to conduct monthly email reviews for potential compliance-related issues, and determine appropriate next steps based on findings. Additionally, this teammate will make recommendations to improve existing processes, lead analysis of related data, and develop relationships with internal stakeholders. 

This teammate will also be responsible for daily oversight and management of the Compliance QUESTionLine by providing clear and consistent guidance to teammates who seek answers to compliance-related questions. This teammate will work collaboratively within the Compliance Department as a compliance policy subject matter expert (SME) and with other teammates throughout the Village.  Areas of focus include Anti-Kickback Statute, Antitrust, Beneficiary Inducement and the False Claims Act.

DaVita’s Compliance team, Team Quest, identifies, develops, and implements strategies to mitigate risk in a quickly evolving health care regulatory landscape.  As a Compliance Manager, you will join a team of highly motivated individuals and will be a key player in enhancing compliance oversight.

Overarching responsibilities:

Oversight and responsibility for the proactive Email Monitoring Program. Management and oversight of day-to-day operations of the Compliance QUESTionLine. Ownership and maintenance of data and reporting for the Compliance Policies Team. Support Compliance Director on special projects as needed.

QUESTionLine Responsibilities:

• Review inquiries received and triage as appropriate.  For compliance questions, provide timely policy guidance to teammates and document clearly within system (EthicsPoint).
• Understand and be able to interpret compliance policies to provide appropriate guidance.
• Communicate policies, procedures, and potential risk in an easily digestible manner.
• Analyze data to define and understand problems, perform research, and evaluate alternatives to assist leadership in decision making regarding program enhancements or areas of improvement.
• Escalate issues to leadership, legal, and/or the Investigations team, as appropriate.
• Review and track compliance forms and approvals related to policies.
• Help review and provide feedback for compliance policies, trainings and job aids as needed.
• Participate in committees or independently review forms and requests for compliance risk and provide appropriate guidance and/or approvals.

Email Monitoring Responsibilities:

• Manage ongoing compliance email monitoring process, including, conducting monthly reviews in Relativity and Brainspace and completing preliminary research on potential issues identified.
• Document rationale for decision to conduct additional follow up or create a case in EthicsPoint Case Management System for matters requiring additional investigation.
• Model continuous improvement in day to day working practices, consistently iterating on processes to ensure efficiency in risk mitigation.
• Build and maintain positive relationships within Compliance department and across departments.
• Analyze data to identify themes and trends and present to senior compliance leadership on an ongoing basis.
• Communicate findings to leadership and make recommendations for next steps related to issues identified.

Qualifications/Skills/Behaviors Required for Success in this Position:

• Bachelor’s Degree required; JD a plus
• Relativity and/or Brainspace experience required; eDiscovery technical certification(s) preferred
• Minimum of 4 years of professional work experience required.  Compliance and/or health care experience strongly preferred
• Excellent problem-solving and decision-making skills; Proven ability to synthesize/analyze diverse information, develop recommendations and solutions, and articulate them clearly to business partners and leadership
• Proven experience in managing multiple requests for support while insuring stakeholders are satisfied with completeness, accuracy and timeliness
• Broad knowledge of eDiscovery technology and the collection, processing, review and production of electronically stored information (ESI)
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Strong organizational skills and attention to detail are critical for success in this role
• Demonstrated strength in time management required; ability to respond to urgent requests, prioritize appropriately, manage multiple projects and priorities at one time and meet deadlines

• Able to function in a team environment, being flexible and responsive to changing priorities, and having an appropriate sense of urgency in completing tasks and projects

• Professional presence and presentation skills (including PowerPoint presentations); ability to synthesize and present analyses to senior management with persuasion and sound logic
• Ability to deal with confidential information and/or issues using discretion and judgment
• Proficiency in Microsoft Word, Outlook, PowerPoint and Excel

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

$75,200.00 - $110,400.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Job Family:

Finance & Accounting Consulting

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:
Our finance professionals help our federal clients transform their business processes, improve internal controls, improve efficiency of operations, increase transparency and performance management, and to comply with Federal laws and regulations. We provide technical and coordination support over internal control assessments, corrective action planning, audit liaison support, project management, and technical support in the areas of Internal Control Over Financial Reporting.

The nature of our projects is extremely fluid and requires self-motivated individuals that are willing to develop solutions on their own or in a team of highly skilled professionals. Project members are provided the opportunity to interact with our clients' senior management, as well as the opportunity to enhance their skills in the area of technical competency, business development, client service and people development. Project members will provide specialized experience and knowledge in internal controls, financial management, process analysis, risk management and performance measurement to support/contribute to project activities

What You Will Need:

• US Citizenship and the ability to obtain and maintain a federal Public Trust;

• Bachelor’s degree in Finance, Accounting, Economics, Information Systems, Business Administration or Certified Public Accountant.

• 4+ years of experience in financial management, audit remediation, internal controls or related audit services;

• Ability to understand client needs, participate within a team environment, and communicate throughout internal and external network in a manner that allows for successful execution of tasks;

• Experience and demonstrated ability to participate in client-facing discussions and meetings;

• Ability to understand and analyze the impact of internal control assessment results on the Agency;

• Understanding of and experience conducting internal control assessments and testing in accordance with OMB Circular A-123, Appendix A requirements;

• Experience working in teams to produce high-impact work products, reports, and other deliverables;

• Strong oral and written communication skills; and

• Willingness to learn and participate in business development activities and internal firm objectives

What Would Be Nice To Have:

• Demonstrated knowledge and success in advising federal clients in improving internal controls over financial reporting and meeting the requirements of related federal guidance and requirements, including: OMB Circular A-123, Appendix A and C, the GAO Green Book, the Chief Financial Officers Act of 1990, Federal Managers’ Financial Integrity Act of 1982 (FMFIA), and Payment Integrity Information Act of 2019 (PIIA);

• Experience understanding deficiencies communicated by the auditor, tracking audit PBC requests, responding to audit requests, developing corrective action plans, and executing remediation with a focus on internal controls over financial reporting and management financial statement assertions;

• Experience evaluating/testing internal controls, performing financial statement audits (preferably for a Government agency), or providing audit readiness support; 

• Federal accounting, the Treasury Financial Manual, and knowledge of Federal Financial Management Improvement Act (FFMIA);

• Experience with Internal control over financial reporting and operations improvements, and related business process improvement;

• Experience with Entity level controls, risk management, and fraud risk assessments; 

• Implementation of new federal guidance into existing federal programs; and

• Federal audit support, audit liaison, corrective action planning, and remediation experience

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

03/29/2024

Address:

100 King Street West

Finance & Accounting

Consolidates, analyzes, and reports on the financial performance of the business / group to support the month-, quarter-, and year-end closing process, including financial reporting and financial governance. Supports an efficient and effective accounting function that uses common information sources and practices, reduces ongoing costs, and increases service level performance.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide accounting insights and recommendations.
• Identifies opportunities for alignment with accounting / finance processes and other operational processes.
• Acts as point of escalation on operational matters and matters falling outside of policy.
• Analyzes financial results to support financial period closing and reporting processes and provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards for assigned legal entity, business, or group financial information packages.
• Supports the preparation of journal entries, monthly / quarterly reporting packages and financial statements, including applicable tax payments and reconciliations, in accordance with accounting rules and standards.
• Provides information and supports the process for internal (e.g. corporate and SOX) and external audits.
• Reviews supporting documentation, escalating areas of concern and making any necessary amendments.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Develops knowledge related to business / group accounting requirements and standards.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Completed or near completion of an accounting designation.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

$60,000.00 - $111,700.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

2000 16th Street, Denver, Colorado, 80202, United States of America

DaVita’s Compliance team, “Team Quest” identifies, develops, and implements strategies to mitigate risk in a quickly evolving healthcare regulatory landscape.

As a Senior Analyst supporting the Hospital Services and Home Dialysis teams, you will be responsible for designing and improving processes, creating efficiencies, establishing reporting / dashboards, providing analysis, and managing the integrity and quality of our Hospital Services and Home Dialysis data to provide risk mitigating insights and solutions.

The Senior Analyst will work with stakeholders to identify opportunities and then project manage, design, develop, and implement solutions to improve Hospital Services and Home Dialysis compliance processes. Requires ability to develop relationships with stakeholders, lead cross-functional work with other teams, and manage stakeholder dependencies.

Essential Duties and Responsibilities:

• Gather requirements from key stakeholders, design, develop, and deliver solutions (reporting, dashboards, process, analysis, etc.) to support business needs, create efficiencies, and resolve problems
• Manage projects to deliver desired outcomes while keeping open communication and clear timelines with stakeholders
• Serve as a collaborative thought partner for the business in leveraging available tools, data, and observed best practices
• Analyze strengths and opportunities in the compliance hospital services and home dialysis space
• Manage Hospital Services and Home Dialysis compliance data: data profiling and mapping documentation, data integrity and system controls, and root cause analysis of inconsistencies or issues
• Continuously learn and grow in development abilities to utilize full tool stack to deliver compliance risk mitigating insights

Qualifications:

• Bachelor's Degree – STEM or Business preferred
• 2+ year experience as a business analyst or project manager, working with stakeholders and independently managing projects
• 1+ year experience with SQL, JavaScript, or other programming languages (or equivalent education / certification)
• 1+ year experience developing with Tableau or other Business Intelligence tools (or equivalent education / certification)
• Healthcare industry experience preferred – with Health System, Payor, or Provider; knowledge of industry dynamics (e.g., regulatory environment, costs, reimbursement)
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook required
• Ability to audit data to verify accuracy and identify errors with a high attention to detail
• Ability to learn new systems, processes, and tools quickly
• Ability to deal with confidential information and/or issues using discretion and judgment

#LI-JE1

Salary/ Wage Range

$62,200.00 - $87,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

Director, Logistics Safety and Compliance

Home Office - Richmond, VA

About this job

CarMax is seeking a Director of Logistics Safety and Compliance to join the Logistics Team located at the Home Office in Richmond Virginia. As a safety-minded professional, the Director of Logistics Safety and Compliance is responsible for leading a broad range of programs and initiatives including safety, compliance, and training to ensure the prevention of injury and illness as well as continuous improvement and development of the Logistics Safety Program.

This role is designed to build, develop and implement safety and compliance programs to instill an unmatched safety culture and ensure regulatory compliance.  This person is also accountable for influencing and persuading across various levels of the organization, including partners in Legal, Environment, Health and Safety and Executive Leadership.  This role will lead a team accountable for content and subject-matter expertise for best-in-class training programs.

Vision, Strategic Leadership and Collaboration

• Develops and implements strategic initiatives for the Central Support of Fleet Safety and Compliance. 

• Responsible for ensuring the broader CarMax organization, our nationwide fleet of 1300+ drivers and 600+ trucks, and our fleet partners are in regulatory compliance with DOT, FMCSA, and all regulatory agencies.

• Develop and reinforce a safety culture that prevents accidents, incidents and injuries. 

• Provide oversight and strategic direction of a team responsible for developing safety and compliance-related training program content for all Logistics roles.  

• In partnership with Procurement, select and manage vendor partners to develop and execute a best in class safety, compliance and training program.

• Manages multiple initiatives impacting the Logistics organization ranging from medium to enterprise wide in scope.

Team Development

• Leverage existing and emerging technologies that will streamline processes and increase efficiency for the Logistics organization, thereby allowing associates to engage in more critical thinking activities and decision support

• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

• Mentor and develop associates using a supporting and collaborative approach assigning accountabilities, setting objectives, establishing priorities and monitoring and evaluating results. 

• Engage with leadership and team members to develop opportunities for mentoring, cross-training, and development of team members with an eye toward building bench for succession within Logistics and the broader business.

What you will do: Essential Responsibilities

Safety Program Development:

• Oversee the development, implementation, and management of comprehensive fleet safety programs to minimize accidents and injuries.

• Establish safety policies and procedures, ensuring alignment with industry standards and regulations.

Regulatory Compliance:

• Stay abreast of and ensure compliance with federal, state, and local regulations governing fleet operations.

• Monitor changes in regulations and update policies and procedures accordingly.

• Work closely with legal and regulatory affairs teams to address compliance issues.

Risk Management:

• Identify potential risks within the fleet operations and implement strategies to mitigate them.

• Ensure the team is appropriately investigating accidents and incidents, conducting root cause analyses and implementing corrective actions. Provide guidance and direction for critical or escalated cases as needed. 

• Manage relationships with insurance providers and participate in claims management.

Safety Performance Metrics:

• Establish and monitor key performance indicators (KPIs) related to fleet safety.

• Analyze data to identify trends and areas for improvement in safety performance.

• Implement strategies to continuously improve safety metrics.

Driver Training and Certification:

• Oversee driver training content to ensure compliance with safety regulations and industry best practices.

• Implement certification programs for drivers, ensuring they meet necessary qualifications and standards.

Technology Integration:

• Evaluate and capture requirements for technology solutions that enhance fleet safety and compliance.

• Utilize telematics and other tools such as Electronic Data Logs, Driver App, In-Cab and Side-View cameras to monitor driver behavior and vehicle performance.

Audit and Inspection Management:

• Oversee a team of Field Auditors and ensure regular audits and inspections of fleet operations are conducted to ensure compliance with safety standards.

• Collaborate with internal and external auditors to address findings and implement corrective actions.

Budget Management:

• Develop and manage the budget for the fleet safety and compliance department.

• Optimize resource allocation to achieve safety and compliance goals efficiently.

Qualifications and Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master’s degree in an equivalent field preferred.  Bachelor’s degree required. 

• 7+ years Fleet Safety and Compliance experience

• In depth knowledge of FMCSA and DOT 49 CFR and state regulations governing drivers and fleet requirements.

• Ability to understand latest industry trends and their potential impact for CarMax.

• Team management experience, strongly preferred.

• Training design and delivery experience, preferred.

• Retail management experience, preferred.

• CarMax field experience, preferred.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Family:

Testing (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

The Tester will support a high-paced client environment and a team of experienced application developers. The development team supports a large integrated platform, which deploys through a DevSecOps pipeline.  Tester will support the agile team within a prescribed Agile/SDLC and deployment process, which requires testing and supporting documentation to be completed at consistent milestones during each delivery sprint. Communication is paramount to keep to the sprint milestones to ensure a successful delivery and production deployment each sprint. The Tester must be able to work with developers, analysts, and DevOps engineers to support the team fully. The Tester will contribute to creating all test plans.  Ensuring adherence to testing standards by working with the team to improve minimizing defects. Adherence to deadlines and communicating status and progress.

What You Will Need:

• US Citizenship and the ability to obtain and maintain a federal Public Trust
• Minimum of TWO (2) years of related experience in QA (quality assurance)
• Develop and execute test plans to ensure data accuracy and completeness.
• High proficiency in SQL programming language.
• Worked with SQL Server to pull the test data and setting up data driven tests.
• Extracted data of various types from SQL Server by developing SQL query scripts.
• Performing application testing using existing testing tools and manual testing
• Experience with Java; contributing to software development by testing and validating specifications are met in an Agile Scrum environment
• Following established software development testing standards and procedures and contributing towards their improvement
• Designing and developing complete automated test coverage of the application
• Performing Root Cause Analysis (RCA)
• Conducting thorough defect analysis, document findings, and steps to reproduce

What Would Be Nice To Have:

• Experience working with Selenium, Jenkins, TestNG, JMeter, or DataDog
• Testing various ETL processes and table structures created on the enterprise level data warehouse.
• Understand code deployment into established continuous integration/continuous development (CI/CD) pipeline. How testing would differ in each step of the deployment process.
• Understanding of DevOps testing environment
• Understanding Object-Oriented Programming and how it relates to software testing.
• Is familiar with approaches and methodologies related to customer and user experience for digital solutions.  
• Is familiar with advanced agile practices, including release trains, DevOps, CI/CD pipeline management, and security requirements.
• Has experience using JIRA or an equivalent agile project management tool (i.e., Pivotal Tracker, VersionOne, ClearQuest)
• Reviewing and analyzing complex programming specifications to properly and effectively test each application requirements

The annual salary range for this position is $87,100.00-$130,700.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

The position is mainly responsible for ensuring that services provided by Service Partners properly defined with the corresponding service scope, expected output, costs and service levels to ensure that BPI AIA services to Customers are met in terms of time and quality standards for the assigned channels or segments. He/ she will also be responsible for ensuring that these services are measured versus agreements. He/ she will raise issues and concerns on service delivery and ensure timely resolution. At the same time, he/ she will recommend or initiate improvements and enhancements to existing services or processes with all stakeholders.

Roles and Responsibilities:

• Develops, negotiates and secures Management sign-off of   Service Agreements with Partners including the service scope, expected output, costs and service levels. 
• Amends the Service Agreements as may be necessary due to changing business requirements.
• Ensures that services covered by the Service Agreements are measured and reported to BPI AIA in a timely and regular manner following the agreed formats and supported by transaction details.
• Tracks reports on Service Errors/ Failures received from Partners, Customers and BSEs and ensures that these are closed and resolved with the proper corrective/ preventive action steps.
• Analyzes  reports on actual  Service Level performance and Service Errors/ Failures,   raises gaps and issues to SSM Head and BPI AIA Management,  determines adequacy of measures taken  by Partners and recommends proper course of action to SSM Head and BPI AIA Management.
• Conducts Weekly or Bi Monthly Coordination Meeting with Process Owners/Vendors to discuss reported issues, status and action steps to avoid possible recurrence of the same problem.
• Liaises with partner’s Account Manager or person in charge to ensure timely and successful delivery of all solutions related to service related issues with the objective of meeting customers’ need and providing support to sales force.
• Initiates projects to help improve the service delivery to customers and sales force from development of financial assumptions and business case, project defense, secures approval from all concerned units, project set-up, implementation and attainment of target results.
• Develops capacity planning together with the Shared Services Data Analytics Officer using projected sales volume to ensure that required headcount is in place to deliver the required service and meet the target service level.
• Conducts quarterly review with service providers to assess the quality of the services being rendered and identify areas for improvement and opportunities for improving controls.
• Develops and manages the communication internally as well as with bank partners, AIA PH and other vendors in coordinating the service enhancements, new projects and other activities related to service delivery.
• Development and Sign-off of Service Level Agreement with partners and vendors Attainment of service levels by Partners/ Compliance of other Service KPIs Completion of service reports/ studies on schedule Resolution of Services Issues/ Gaps Completion of regular cadence with service providers Completion of Quarterly Review with service providers

Minimum Job Requirements:

• Graduate 4- or 5-year course in Business, Management or other relevant fields
• At least 5 years of work experience preferably with shared services or audit role or other similar field.
  • Strong knowledge and understanding on process design and control, can read effectively data and reports
• In-depth knowledge of escalation procedures, incident management and other disciplines related to service management
  • With experience in dealing with third party service providers
  • Exceptional customer (internal and external) facing skills
  • With strong ability to manage and prioritize tasks efficiently
• Solid analytical and problem solving skills
• With readiness to demonstrate a proactive attitude
• Adept in the use of Power point, Excel and other Microsoft Office applications
  • Strong interpersonal and communication skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.