Total 531 PR / Media / Communications job vacancies in North Sydney, New South Wales

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

• Collaborating with subject matter experts to write, review, condense, and edit all technical documents produced by Jacksonville Districts Planning and Policy Division for external distribution.
• Reviewing and editing all documents from technical team members and contributors for content, organization, accuracy, grammar, consistency, conciseness, literary quality, and format in accordance with Army regulations and professional standards.
• Ensuring that documents contain effective visual aids (photos, drawings, tables, etc.) to adequately illustrate key ideas and topics, or to emphasize critical points.
• Provide technical writing and editing assistance across Planning and Policy Division to improve overall quality and consistency of deliverable products.
• Exploring a broad range of resources including library research, interviews with subject-matter experts, and team meetings to obtain, analyze, and verify information, manages records, files, and Contracting Officer Representative files.

• Install, configure, and operate all Department lab Information Technology OD equipment and associated software programs.
• Oversee content, design, and management of the Department Web-based services and sites.
• Work directly with Department staff and other content providers to design pages, organize content for publishing, and make changes to content.
• Manage the Social Media Program, including posting photos, monitoring interactions, and creating interactions.
• Distribute news stories, news clips, photos, jobs, solicitations and other pertinent topics to Facebook, and Twitter followers.
• Serve as the point of contact for all maintenance and service issues to include contracting officer representative (COR) for maintenance service contracts.
• Plan, organize, and execute conferences or other special activities held at the United States Military Academy for the Department.
• Provide support to the faculty assigned to the department in all matters related to travel, transportation, and purchasing.

• Install, configure, and operate all Department lab Information Technology OD equipment and associated software programs.
• Oversee content, design, and management of the Department Web-based services and sites.
• Work directly with Department staff and other content providers to design pages, organize content for publishing, and make changes to content.
• Manage the Social Media Program, including posting photos, monitoring interactions, and creating interactions.
• Distribute news stories, news clips, photos, jobs, solicitations and other pertinent topics to Facebook, and Twitter followers.
• Serve as the point of contact for all maintenance and service issues to include contracting officer representative (COR) for maintenance service contracts.
• Plan, organize, and execute conferences or other special activities held at the United States Military Academy for the Department.
• Provide support to the faculty assigned to the department in all matters related to travel, transportation, and purchasing.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Our group, called Product and Sales Activation (PSA) brings products to market, and market to products. We sit at the junction of product, strategy, and go-to-market to shape the long term product roadmap, commercialize new products, and drive long term strategic initiatives. We work across the Google product portfolio. Our team is responsible to influence everyone, advertisers, partners and our colleagues about what Google can provide to make advertisers more successful and ensure that happens.

Qualifications

Job responsibilities

• Consult with promoters and customers to identify opportunities associated with potential business growth and develop holistic measurement solutions for their business and marketing challenges.
• Identify and build knowledge about the typical measurement solutions used by customers and agencies, and develop Google positioning for the market.
• Advise customer partners on methodologies for marketing and media analytics, measurement and attribution. Help customers navigate industry standards and alternatives.
• Work with Sales and Analytics teams to interpret, analyze and contextualize the results of different Google measurement solutions (e.g., incrementality studies) showing Google’s impact to customers.
• Partner with sales to effectively position Google results against the client's marketing objective as well as drive conversations about growth.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product management, marketing, management consulting, or project management in technology.
• Experience working with Product Management or Engineering teams, executive leadership, and cross-functional stakeholders.

Preferred qualifications

• Experience influencing stakeholders to devise and scale a strategy.
• Experience influencing c-level executives, managers, and promoters both in and outside Google.
• Ability to understand and adapt to the motivations of different stakeholder groups.
• Ability to take complex, ambiguous topics, and present them in a clear and concise manner to stakeholders.
• Excellent organizational and project management skills, with the ability to collaborate across cross-functional boundaries.
• Excellent written and verbal communication, people management, problem-solving, and critical thinking skills.

NOTE: This internship role is for next year January - June 2025 [full-time, 5 days a week]. This will be for designory.

designory is the social & content pillar of TBWA\Singapore's sister company eg+ Worldwide. The designory team is situated in TBWA office.

Main job scope will be social media management.

• The intern will be attached to the department’s Social Team, supervised by the Social Media Manager.
• The intern will shadow and assist the Social Media Manager or Social Media Executive on jobs such as managing social campaigns, writing briefs and will be involved in Response Management, Content Management, Social Media Platforms Management, Publishing & Scheduling, Social Listening, and Content Strategy.

Pre-requisites

• Highly organised, able to drive projects forward and keep them within timelines.
• Knowledge of best practices on Social Media, active on the platforms and able to identify current content trends and cultural insights.
• Keen to learn and enthusiastic, being proactive at work and is resourceful.
• Command of English is strong, excellent communication skills, and is savvy with social media, including but not limited to Facebook, Instagram, TikTok, Twitter & YouTube.
• Loves working in a fast-paced environment.
• A Team Player
• Note: Strong social media following and/or knowledge of PR are a plus but not a pre-requisite.

Remarks

• Keen in those who are passionate in creative work and the creative industry.
• Keen in those who are passionate about community management/social media management, and willing to learn.
• Opportunity to get involved across various functions within the company i.e. Brand Management, Strategy, Creative, and Production.

Segula Technologies Australia is currently seeking expressions of interest for Junior, Mid and Senior Technical Writers with experience in working in Rail preferred.