Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Social Media Manager
Hemel Hempstead (Hybrid – 50% of week in office, some travel to parks)
Annual salary + Bonus and Benefits
Are you ready to shape and elevate Haven’s social media presence? Haven, recently voted Best UK Travel Provider at The Sun Travel Awards 2024, is looking for a Social Media Manager to lead social interactions, develop a creative organic strategy, and grow positive engagement with holidaymakers and owners. Use your expertise to craft trend-driven content and build a strong influencer strategy that drives results. Be the voice of Haven, protect our brand reputation, and create a consistent identity across all channels.
Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Leading small team in developing, implementing and managing the organic social media strategy and influencer strategy, to meet business goals
- Collaborating across functions to ensure great, relevant, on-brand content is produced
- Ensuring community interactions are positive, timely and build brand reputation and consideration, whilst monitoring social sentiment
- Managing the social media agencies, ensuring content strategy is on-brand
- Providing regular reporting and insights to drive continuous improvement
What we’d like you to bring
- Advanced knowledge of social media – you can demonstrate building and improving brand engagement for a direct-to-consumer brand.
- Excellent knowledge of Facebook, Twitter, Instagram and TikTok and social media KPIs
- Hands-on experience of social media best practices and content management
- Experience of supervising more junior team members
- The ability to deliver creative content and come up with fresh ideas
Above all you should be a capable self-starter who can work at pace, someone who takes a sudden change of priority in their stride.
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk
