Requirements :

1. Minimum Bachelor's degree in Human Resources, Psychology, Business Administration, or a related fields
2. Fluent Professional level Mandarin/Chinese Language is a must.
3. Strong understanding of all HR functions (organizational development, recruitment, administration, payroll), and General Affairs (GA), experienced in being HRGA at least 5 years
4. Experience in handling Recruitment, BPJS, Employment Contract etc.
5. In-depth knowledge of Indonesian labor laws and regulations (UU Cipta Kerja and Tenaga Kerja Manpower Regulation).
6. Experience with HRIS System and Tax PPH 21 Calculation
7. Knowledge of HR Functions (recruitment process, compensation and benefits, and training and development)
8. Able to work on multiple tasks and under pressure.
9. Hardworker person, energetic, discipline, honest and responsible.
10. Great analytical thinking, creative, detail oriented and well organized.
11. Work in fast and professional environment.
12. Can Join Immadiately

Job responsibilities : 

1. Develop and implement human resource strategies to support the company's long-term growth and success.

2. Lead recruitment efforts, ensuring the acquisition of top-tier talent 

3. Handle employee relations, performance management, and HR policies. 

4. Manage administrative tasks and ensure compliance with regulations.

5. Maintain and implement all human resources policies and procedures, including recruitment and training, salary management, social security benefits (BPJS health insurance and BPJS human insurance system updates), performance evaluation, and employee relations (signing PKWT/PKWTT employment contracts).

6. Provide human resource consultation and support to resolve employee issues and disputes.

7. Manage and maintain employee databases to ensure the accuracy and completeness of data.

8. Collaborate closely with department leaders and employees to determine human resource needs and develop corresponding human resource strategies.

9. Manage and supervise human resource budgets to ensure effective utilization of resources.

10. Understand with labor regulations in Indonesia (UU Cipta Kerja regulations).

Job Summary:

We are seeking a strategic and experienced Head of Professional Services to lead our professional services division. As the Head of Professional Services, you will be responsible for overseeing all aspects of our services delivery, client relationships, and the growth and profitability of the division. The ideal candidate will have a proven track record in managing professional services teams, a deep understanding of the industry, and strong leadership skills.

Responsibilities:

• Develop and execute a strategic plan to grow the professional services practice, including identifying market trends, client needs, and service offerings.

• Drive business development efforts, including identifying new opportunities, nurturing leads, and expanding the client base to achieve revenue growth targets.

• Lead, manage, and develop a high-performing team of professionals, providing guidance, mentorship, and fostering a collaborative and client-focused culture.

• Ensure the successful delivery of high-quality services to clients, meeting their needs, deadlines, and budget requirements.

• Build and maintain strong relationships with key clients, serving as a trusted advisor and providing strategic insights and solutions.

• Collaborate with internal stakeholders, such as sales, marketing, and product development, to align strategies, leverage resources, and drive overall business success.

• Stay up-to-date with industry trends, emerging technologies, and best practices, and lead efforts to continually enhance and innovate our service offerings.

• Develop and monitor key performance metrics, such as project profitability, client satisfaction, and employee utilization, taking necessary actions to meet and exceed targets.

• Manage and optimize resource allocation, ensuring the appropriate staffing levels and skill sets to meet client demands and project requirements.

• Represent the company and the professional services division at industry events, conferences, and networking opportunities, and actively contribute to thought leadership initiatives.

Required Skills:

• Strong business acumen, strategic thinking skills, and the ability to drive business growth and profitability.

• Excellent leadership and team management abilities, with a focus on developing and motivating high-performing teams.

• Exceptional communication, negotiation, and interpersonal skills, with an ability to build and maintain strong client relationships.

• Deep knowledge of the investment accounting industry, including trends, challenges, and competitive landscape.

• Proven experience in business development, client relationship management, and achieving revenue targets.

• Strong project management skills, with the ability to oversee multiple projects and teams simultaneously.

• Proficiency in relevant software and tools to manage project delivery and performance metrics.

Education and Experience:

• Bachelor's degree in a relevant field (Master's degree preferred).

• 15+years of experience in the professional services or consultant/advisory role, with a proven track record of success in a leadership role.

What we offer:

• Business casual atmosphere in a flexible working environment 

• Team focused culture that promotes innovation and ownership 

• Access cutting edge investment reporting technology and expertise

• Defined and undefined career pathways allowing you to grow your own way 

• Competitive medical, dental, vision, and life insurance benefits

• Maternity and paternity leave 

• Personal Time Off and Volunteer Time Off to give back to the community

• RSUs as well as employee stock purchase plan and 401k with match  

• Work from anywhere 3 weeks out of the year 

• Work from home Fridays

Compensation Range: $185,000/YR-$225,000/YR + Bonus. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Summary: 

The Professional Services division is responsible for delivery of change/transformation/advisory services to existing clients on Clearwater’s SaaS platform. We work in conjunction with Client Services to identify opportunities around value-added services to steady state clients and implement change projects for our clients.   

A Professional Services Consultant works on a variety of client projects in Investment Accounting, General Ledger and Client Reporting. All client projects are billable via Professional Services fees and based on time & material or fixed fee billing. Typical examples of projects include data integration projects (changes to inbound/outbound feeds to CW), GL rebuild, accounting configuration changes, bespoke reports etc.  

The Professional Services consultant is an integral part of a collaborative division spanning SMEs, team leads and program managers. Collaborating with client services, global delivery and R&D teams, they implement change management experience for our customers, and expediate delivery timeframe through scalable processes. 

Responsibilities: 

• Implements change/transformation/advisory projects for our clients, working in conjunction with Client Services and Clearwater leadership teams. 
• Hands-on configuration on Clearwater platform modules such as Accounting, Compliance, Risk, and Performance. 
• Handles financial accounting and Investment statements with confidence, utilizing dashboards, report manager, formulas, advanced grouping, and filtering. 
• Shares knowledge of designing and implementing training materials and Standard Operating Procedures (SOPs). 
• Serves as a trusted client advocate and is on the path to becoming a confident client advisor as expertise develops. 

Required skills:  

• Good knowledge of investment accounting policies and procedures. 
• Proven expertise in General Ledger systems and period-end close processes. 
• Securities or financial markets experience, involving both vanilla and alternative assets. 
• Knowledge in at least one specific market/regulatory regime (e.g. NAIC, GAAP) 
• Excellent attention to detail and strong documentation skills. 

Education and Experience:   

• Certified Bachelors/Masters in Finance/Accounting or related field.   
• 2+ years of relevant experience in a related field.  
• Proven experience in Client Servicing and/or Onboarding teams in Clearwater.   

If you don’t see an open position that matches your skills and interest, please fill out a general application, and we will consider you for future roles.

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Company Background:

Over the past several years, Brunswick has completed a significant transformation of its business, evolving from a recreational portfolio company with several large divisions operating in disparate markets, to a pure-play marine operating company – the authentic leader in the marine industry.  Within this operating model, the purpose of the Business Acceleration division is to expand and diversify marine participation and generate new sources of value for Brunswick through boating services and business model innovation.  Business Acceleration primarily focuses on end consumer solutions (B2C) and opportunities that increase new boater participation.

The acquisition of Freedom Boat Club in May 2019 was a game-changer and established Brunswick (and Business Acceleration) as a leader in boat clubs and the Boating-as-a-Service marketplace.  The business is exceeding growth, financial and synergy targets.  Significant growth opportunities remain in the U.S., Canada and EMEA through a company operated and franchise business model.  Over the past few years, Freedom has completed a series of acquisitions of franchise-operated Freedom Boat Clubs and converted them to company-operated, thereby generating regional “super territories” that now include over 15 corporate clubs to manage, operate, scale, and unlock operating efficiencies.

Opportunity:

We are investing further in our team and are looking for a General Manager, Tampa Bay. This role will have responsibility for 30+ Tampa Bay locations.

The General Manager will report to the VP & GM, Regional Operations - Freedom Boat Club, and will serve as a key business leader to drive high performance and realization of full market potential, achieve operational excellence, ensure best practice adoption, and develop talent and culture.

Responsibilities:

• Develop and execute a growth-oriented business plan for the region that focuses on remarkable member experiences, operational excellence, and financial profitability.

• Monitor, analyze and present KPIs that underscore Club performance.

• Drive a culture of continuous improvement at the docks.

• Partner with sales and marketing to meet or exceed sales targets.

• Continue the mission of creating remarkable member experiences (both in current delivery of each outing and new opportunities to delight members) that result in strong member satisfaction.

• Manage slip access risk and opportunities that support growth.

• Partner with Fleet Management to ensure boat quantity and mix support both member experience and profitable growth.

• Play an active role in ensuring maintenance costs are managed, and fleet uptime is maximized.

• Hire, manage and inspire high performing teams.

Requirements:

• Undergraduate degree in Business, Engineering, Finance/Accounting, or Hospitality.

• MBA preferred.

• 8+ years of hands-on operations experience, including leading large teams, creating business plans and driving results.

• 5+ years in a management role.

• Ability to not only think strategically, but also drive results through personal execution.

• Ability to define business problems and frame answers in a logical and structured way.

• Familiarity with LSS/Continuous Improvement methodology.

• Comfortable with ambiguity and a fast-paced work environment.

• Ability and desire to take risks and challenge the status quo.

• Strong drive to develop innovative solutions.

• Creative problem solver with strong decision-making skills with the ability to overcome unforeseen obstacles.

• Excellent written and oral communication and presentation skills with the ability to speak and communicate effectively at all levels of the organization.

• Passion for our mission, products and the marine industry.

Next is Now!  
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here for more information

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

What You’ll Get to Do:

You will support our Navy customer by providing administrative, office management and clerical support for records management utilizing a document imaging production operation, perform record maintenance and corrections, provide customer support, and analyze the system for improved performance or corrective action. You will directly support the process of receiving digital and hardcopy (paper), document preparing, scanning, validation, and verification to place valid, authorized documents into Navy personnel records.

You’ll Bring These Qualifications:

High School Diploma or equivalent with three (3) Years of Experience in Office Management and Clerical Support functions.

Requires active SECRET Clearance.

What We Can Offer You:

We've been named The Top Place to Work by the Commercial Appeal. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities. - For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success. Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Ensure accurate and timely delivery of required financial reports/ disclosure notes/ reporting templates under IFRS 17 reporting basis
• Handle booking of required adjustments, if any, for IFRS 17 reporting purposes
• Prepare supporting balance sheet reconciliations for IFRS 17 accounts
• Monitor financial performance and perform analysis of net profits in comparison to plan, latest forecast, and prior period
• Prepare annual budgeting and monthly forecasting for IFRS 17 net profits
• Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health
• Ensure appropriate internal controls over financial reporting processes under IFRS 17 reporting basis and provide the required quarterly sign-off on the Financial Controls Self Assessment (FCSA) checklist
• Continually assess the IFRS 17 financial reporting processes to improve efficiency and reduce risk, as well as lead the team in implementing the approved enhancements of processes and controls.
• Contribute to the design and implementation of a highly effective IFRS 17 Education Training program for different stakeholders.
• Handle booking of semi-annual adjustments and requirements for other group reporting requirements
• Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner.
• Perform other responsibilities and duties as may be assigned by the immediate manager to meet operational and other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Manage the financial reporting processes under IFRS 17 reporting basis
• Ensure accurate and timely delivery of required financial reports/ disclosure notes/ reporting templates under IFRS 17 reporting basis
• Handle booking of required adjustments, if any, for IFRS 17 reporting purposes
• Monitor financial performance and perform analysis of net profits in comparison to plan, latest forecast, and prior period
• Prepare annual budgeting and monthly forecasting for IFRS 17 net profits
• Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health
• Ensure appropriate internal controls over financial reporting processes under IFRS 17 reporting basis and provide the required quarterly sign-off on the Financial Controls Self Assessment (FCSA) checklist
• Continually assess the IFRS 17 financial reporting processes to improve efficiency and reduce risk, as well as lead the team in implementing the approved enhancements of processes and controls.
• Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner.
• Perform other responsibilities and duties as may be assigned by the immediate manager to meet operational and other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Ensure accurate and timely delivery of required financial reports under statutory/ regulatory reporting basis and calculation of other local reporting KPIs
• Support the monthly and quarterly financial close activities and prepare required financial reports/ disclosure notes/ reporting templates
• Handle booking of required adjustments, if any, under statutory/ regulatory reporting basis
• Support the external audit process and audit conducted by Insurance Commission and timely resolve issues raised by auditors
• Monitor financial performance and perform analysis of net profits and other local reporting KPIs in comparison to plan, latest forecast, and prior period
• Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health
• Ensure appropriate internal controls over financial reporting processes under statutory/ regulatory reporting basis and other related processes
• Continually assess the local financial reporting processes to improve efficiency and reduce risk, as well as lead/ support the team in implementing the approved enhancements of processes and controls.
• Support automation initiatives for local financial reporting related processes
• Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/ or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Manage the financial reporting processes under statutory/ regulatory reporting basis
• Ensure accurate and timely delivery of required financial reports under statutory/ regulatory reporting basis and calculation of other local reporting KPIs
• Support the monthly and quarterly financial close activities and prepare required financial reports/ disclosure notes/ reporting templates
• Handle booking of required adjustments, if any, under statutory/ regulatory reporting basis
• Lead the external audit process and audit conducted by Insurance Commission and ensure timely resolution of issues raised by auditors
• Monitor financial performance and perform analysis of net profits and other local reporting KPIs in comparison to plan, latest forecast, and prior period
• Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health
• Ensure appropriate internal controls over financial reporting processes under statutory/ regulatory reporting basis and other related processes
• Continually assess the local financial reporting processes to improve efficiency and reduce risk, as well as lead/ support the team in implementing the approved enhancements of processes and controls.
• Lead automation initiatives for local financial reporting related processes
• Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/ or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Manages overall logistical concerns of AIA PH Academy, including but not limited to the following: travel arrangements, training supplies, and event execution.
• Tracks and monitors the Academy’s budget ensuring proper use of resources, and that department’s spending is aligned with company’s expense policy.
• Prepares finance-related support including end-to-end ARIBA process.
• Ensures timely filing and payment of Academy-related third-party providers such as the Learning Management System (E-Learning) provider and industry-related vendors such as LIMRA and GAMA and keeps records of the third-party provider contracts.
• Coordinates important schedules for Academy such as Planning Sessions, General Assemblies, Quarterly Business Reviews, etc.
• Maintains physical & digital files in an organized manner.
• Manages, prepares, plans, and maintains the inventory of office supplies, equipment, and the like for the Academy.
• Ensure timely release of supplies and equipment whether new or replacements.
• Performs other duties that may be assigned by the supervisor from time to time.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

ROLES AND RESPONSIBILITIES:

• Conducts of agency meetings, leaders’ meetings, performance review meetings, business planning, career orientation programs, training programs, management programs, and planning sessions as required by the sector and agencies under the sector.
• Aids the agencies under the sector with the promotion and monitoring of sales and recruitment programs and campaigns.
• Undertakes recruitment activities to increase the number of leaders and agents.
• Ensures efficient delivery of services related to licensing, agency benefits, and agency relations in coordination with Agency Operations – Agency Services.
• Supports the Sales Management Team in the resolution of agency conflicts and agency-related issues.
• Execute Advisor Programs that directly contribute to achieving company goals, objectives and business targets
• Enable Agency Leaders to drive activation in their own agencies / units through ACE and Business Reviews
• Provide relevant feedback to other teams from day-to-day observations and feedback from the Agency
• Oversee overall agency operations of the sector through (1) agency team meetings to provide clear communication of company policies, sales incentives, campaign promotions, product marketing and performance updates (2)  regular agency events, such as group and individual BOPs, as needed
• Facilitate orientations and coach agency on understanding and maximizing the Agency compensation scheme and career path
• Conduct orientations and coach agency on utilizing the Advisor and Leader training roadmap, and create activities and programs to influence agency leaders on developing advisors to become MDRTs and develop new agency leaders.

MINIMUM JOB REQUIREMENTS

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Economics, Marketing, Commerce, Mass Communications, Advertising/Media, Psychology or equivalent
• With at least 5 years’ work experience in sales – corporate or its equivalent, preferably handling a distribution channel
• Excellent oral and written communication skills with exceptional presentation and negotiation skills.
• Influencer, organized and resourceful
• Agile
• Technologically adept
• Leadership skills and an entrepreneurial mindset.
• Must be self-motivated and have strong work ethics
• Basic knowledge or experience in Social Media Marketing
• Basic knowledge in Data Analytics and Data Storytelling

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Study and analyze customer interactions, provide insights and guidance on mapping the prescribed customer journey to deliver seamless experience that will translate into a holistic customer experience model for AIA Philippines, including BPI AIA.
• Collaborate with stakeholders in developing best customer value proposition for retention and increasing customer value and likewise enhance company-wide capabilities based on defined customer journeys
• Subject Matter Expert with oversight on customer journey mapping workshops, HCD / design thinking sessions, focus group discussions and other deep-dive consumer research.
• Design and develop research plans to better understand customer behavior in collaboration with Group Office, Customer Champions Tribe, Marketing and Segment heads, Distribution Channels and BPI AIA Partners, Operations Business Units.
• Oversee execution of enterprise research such as Customer Relationship Survey, NPS, CES, Real Time Customer Survey with Closed-Loop customer recovery management.
• Monitor and ensure completion of action items from insights generated from enterprise and key customer research relative to Customer Experience Governance. As part of CX governance, have an oversight on initiatives and solutions that will address customer or distribution pain points, as identified in existing customer research.
• Establish standard research request process and criteria for agency selection and optimize research budget to yield the most valuable customer insights to achieve business goals.
• Perform analysis from available external data such as public data, market sizing, historical research, competitive scan from various media to generate valuable consumer insights.
• Develop and maintain the Customer 360 Insights Group for crowd sourcing or voxpop research.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.