JOB SUMMARY The post holder will support the support smooth running of clinics by performing routine tasks, both clinical and adm.....
JOB SUMMARY The post holder will support the support smooth running of clinics by performing routine tasks, both clinical and administrative, on behalf of the GPs and other health practitioners within the surgery. DUTIES & AREAS OF RESPONSIBILITY Key Responsibilities To work in a patient-centred and holistic way, promoting an individuals well-being. Preparing patients prior to them consulting with a GP or senior AHP either in person or via Doctrin platform; taking brief history and basic clinical readings, where required. Sharing appropriate questionnaires with patients online prior to consultation for Long Term Condition management and reviews. Prepare for, obtain, test and report on, various patient samples. Explaining treatment procedures to patients. Support implementation, monitoring and planning of patient care. Completing basic (non-opinion) forms and core elements of some forms for GPs to approve and sign e.g., Insurance, Mortgage, Benefit Agency forms etc. Liaise with outside agencies e.g.,(removed the need to arrange admissions) to ask for advice, allowing the GP/AHP to continue their medical consultation. Support the GP/Health Practitioners with immunisation/wound care. Arranging appointments, referrals, tests, and follow-up for patients. Sort clinical correspondence and prioritising for the GP/AHP in terms of actions. Signpost any additional actions to other suitable clinical services; internal and external. Extraction of coding requirements from clinical letters and adding to notes. Working with clinical lead(s) on quality audits to support accurate coding of the patient record. Communications and Key Working Relationships Participate and be an active member of the team. Communicate effectively with outside agencies with confidence and sharing appropriate, relevant information to support patient care. Liaise, communicate effectively, and collaborate with the patient services team to ensure smooth running and transition of care. Communicate effectively and clearly with patients, their families, and carers, recognising the need for alternative methods of communication. Utilising administrative skills appropriately to converse with a range of stakeholders including through emails, telephone calls and systems. Knowledge and Skills Post holder must hold a GP Assistant certificate qualification or be willing to work towards this. An understanding of infection control measures; preparation of clinical environments. Be aware of own professional boundaries and what to do when these are reached. A good understanding of how to handle patient information and the importance of maintaining confidentiality. Strong administrative skills and competencies to fulfil tasks requirements such as coding, form completion and auditing. IT literate with confidence in using GP systems and Microsoft office packages such as word, excel and Outlook. Other Be willing to undertake ad hoc travel to various locations to carry out duties of the post as required. To safeguard the health, well-being, and safety of the patients we work with, some of whom maybe classed as vulnerable people or adults at risk. In the event of a risk to a Patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure. NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
