Total 11 job vacancies by Marina Bay Sands Pte. Ltd.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program.

• Able to communicate effectively with both English and Mandarin-speaking guests

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

• Job Responsibilities
  
  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.
  • Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
  • Assume at all times a pleasing and helpful attitude towards each Guest.
  • Handle politely and channel all telephone messages received and handle reservations.
  • Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
  • Handle and solve any concerns and questions from customers.
  • Supervise servers to ensure excellent customer service is provided every time.
  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.
• 
  
• Job Requirements
  
  • Diploma/Degree in hospitality or related field preferred
  • Minimum 1 year at supervisory level
  • Food Safety, leadership training program.
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Job Responsibilities

1. Perform thorough cleaning of corridor lobby and thorough staff bathroom cleaning.
2. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
3. Response to guest requests and be able to communicate with them
4. Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.

Job Requirements

1. Good customer service, communications and interpersonal skills are a must.
2. Ability to work a flexible shift.

Team development and management

• Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• Work closely with the Executive Chef and Back-of-House team in ensuring smooth service. Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups
• Recruit, interview and hire all Front-of-House employees.
• Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities
• Develop, train, and promote employees with potential to grow within the outlet, or Marina Bay Sands
• Ensure adherence to polices and procedures outlined in Employees’ Handbook and training materials

Customer service and guest satisfaction

• Uphold stringent customer service standards upheld by Marina Bay Sands and to propose improvement plans to mitigate shortfalls
• Review customer service standards audit with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience
• Build and cultivate relationships with VIPs, with a focus on Casino guests/hosts, and guests with a high propensity to spend
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews
• Understand the competitive landscape and benchmark outlet performance against renowned platforms and rating agencies, such as Forbes and Michelin Guide
• Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preferences and needs.

Marketing promotions and menu review

• Work closely with the Executive Chef to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• Develop and execute a marketing strategy with the MBS Marketing Team to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.

Workplace safety and health

• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.

Financial performance and accounting responsibilities

• Work closely and lead restaurant management team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with MBS management team.
• Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

JOB REQUIREMENTS

Experience

• Minimum 8-10 years’ experience in a renowned restaurant group, luxury hotel chain, high-end Chinese restaurant.
• Minimum 2 years' experience in Michelin Star and/or Black Pearl Diamond accredited establishments.

Other prerequisite

• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and able to think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and quality management
• Proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance

Job Responsibilities:

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements:

• Completion of high school “O” Level, Diploma in any field is an advantage.
• Minimum 1 year at supervisory level.
• Food Safety, leadership training program.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities:

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements:

• Completion of high school “O” Level, Diploma in any field is an advantage.
• Minimum 1 year at supervisory level.
• Food Safety, leadership training program.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

1. Perform thorough cleaning of corridor lobby and thorough staff bathroom cleaning.
2. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
3. Response to guest requests and be able to communicate with them
4. Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.

Job Requirements

1. Good customer service, communications and interpersonal skills are a must.
2. Ability to work a flexible shift.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.

• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.

• Assume at all times a pleasing and helpful attitude towards each Guest.

• Handle politely and channel all telephone messages received and handle reservations.

• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.

• Handle and solve any concerns and questions from customers.

• Supervise servers to ensure excellent customer service is provided every time.

• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program.

• Able to communicate effectively with both English and Mandarin-speaking guests

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JOB SCOPE

• This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that short and long term goals are met.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

JOB REQUIREMENTS

• Minimum 10-12 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JOB SCOPE

• This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that Marina Bay Sands’ short and long term goals are met.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios
• Forecast business volumes and adjust resources and staffing as needed.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.
• Closely manage all financial performance and make the necessary adjustments to meet and exceed the financial goals of the outlet.
• Support all Marina Bay Sands initiatives as required
• Ensure strict compliance with all Marina Bay Sands operating standards.
• Ensure compliance with all relevant government regulatory requirements
• Maintain regular communication with the group partner and ensure compliance with brand standards as prescribed by group partner

JOB REQUIREMENTS

• Minimum 10-12 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain
• F&B experience in Greek establishments is preferred.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.

Job Scope

Team development and management

• Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• Work closely with the Executive Chef and Back-of-House team in ensuring smooth service. Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups.
• Recruit, interview and hire all Front-of-House employees.
• Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities.
• Develop, train, and promote employees with potential to grow within the outlet, or Marina Bay Sands.
• Ensure adherence to polices and procedures outlined in Employees’ Handbook and training materials.

Customer service and guest satisfaction

• Uphold stringent customer service standards upheld by Marina Bay Sands and the Maximal Concepts Group, and to propose improvement plans to mitigate shortfalls.
• Review customer service standards audits with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews.
• Understand the competitive landscape and benchmark outlet performance against renowned platforms and rating agencies, such as Forbes and Michelin Guide.
• Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preference and needs.

Marketing promotions and menu review

• Work closely with the Executive Chef, and Maximal Concepts, to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• Develop and execute a marketing strategy with the MBS Marketing Team and Maximal Concepts to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.

Workplace safety and health

• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.

Financial performance and accounting responsibilities

• Work closely with restaurant management team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with MBS and Maximal Concepts management team.
• Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

Job Requirements

• Minimum 5-10 years’ experience in a renowned restaurant group, luxury hotel chain. High-end Chinese restaurant experience preferred.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.