Alfa Leisureplex Group has an opportunity for a Hotel General Manager to join our team based at our The New Beach Hotel, Great Ya.....
Alfa Leisureplex Group has an opportunity for a Hotel General Manager to join our team based at our The New Beach Hotel, Great Yarmouth.
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.
Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period of growth as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 950 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
The Hotel General Manager Role:
The New Beach Hotel is a 95-bedroom hotel, catering primarily for Coach Guests. As a Hotel General Manager, you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. These are designed to enable efficient, well-budgeted and comfortable guest-friendly hotels. You will be responsible for all aspects of running the hotel and will be expected to buy into the employee ownership ethos and operate according to company policy, demonstrating the highest professional standards in all aspects of work.
This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role within the leisure industry. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.
This role offers a base salary of £40,000 - £45,000 per annum dependent on the candidate, as well as being part of the Hotel Managers Annual Bonus scheme. Live in accommodation within the Hotel can be considered initially if required alongside a number of other benefits.
Key Tasks:
Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
To ensure the security of the hotel building and other company assets (including stock and cash)
Ensuring the Health and Safety standards of the Hotel are maintained at all times
Leading your team including your Assistant Manager, Heads of Departments and colleagues to ensure the smooth running of the hotel
Recruitment, selection, on-boarding and training of all new employee owners
Ensure that company standards are maintained in all areas of the operation including making recommendations for repairs/renewals in accordance with the annual budget cycle
Running a profitable hotel unit
The Ideal Candidate:
Operational experience, preferably in coaching hotels within travel or the hospitality sector
Strong problem-solving capabilities
Experience with budgeting and finances
A demonstrable record of delivering exceptional customer service
Willing to work a flexible schedule including evenings, weekends and bank holidays
Excellent level of English
Food hygiene and health and safety knowledge
Able to effectively prioritise and balance guest expectations with business requirements
Able to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skills
Willing to work towards and promote the Groups Core Values
Personal Attributes:
Excellent attention to detail
Strong time management skills
Resilient and able to hit deadlines consistently
Flexible approach to work
Proactive and willing to use your own initiative
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
Hotel Managers bonus scheme
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Live in accommodation
Free employee meals
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward, recognition and engagement programs
If you feel you have the necessary skills and attitude to be successful Hotel General Manager within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!
