Key tasks & Responsibilities Answering patient prescription ordering telephone line Determine accuracy of both hospital and G.....
Key tasks & Responsibilities Answering patient prescription ordering telephone line Determine accuracy of both hospital and GP prescriptions with regard to medication Provide independent information to patients with regard to medicines management and through assessment initiate further support/input from other healthcare professionals where appropriate Make independent decisions regarding prescribing issues in accordance with CCG guidelines where there is a range of possible options which impact on the prescribing budget Work with the partners to develop medicines guidelines and policies and deliver training and education on prescribing and therapeutics in general practice Implement procedural and service changes relating to prescribing to GP practice staff to ensure best practice is adopted in accordance with local guidelines and legislation Ensure the provision and distribution of information to the primary healthcare team including GPs, practice managers, practice and district nurses, local community pharmacists and their patients as necessary To link into local clinical governance structures to report on risk management issues relating to the prescribing process To establish and maintain an effective working relationship with practice staff and other healthcare professionals in order to influence prescribing behaviour according to local CCG policy To support the surgery in the planning and delivery of medicines management services To work within the full range of technical pharmacy and codes of practice and protocols in order to maximise pharmaceutical support. Assist in and perform other routine tasks related to patient care directed by GP Partners & managers Other tasks include: Nursing home Prescriptions monitoring prescription requests Appliance/wound care contractor request monitoring Prescription queries from healthcare professionals / More complex queries from healthcare professionals Daily queries/information requests from clinicians Daily queries from all outside agencies including patients Working with nursing homes- answering queries/checking compliance Discharge summaries - change of medication, adding new medication before checked by the clinicians and inform necessary people eg. Patients, Nursing/care homes, Pharmacies and where needed blister pack patients Patient advice Liaising with pharmacies for best practice Action any new guidelines from LSCMMG/CCG Paperwork: Discharges / Outpatient scripts or letters & add on new meds and change / Doses Participation in administrative systems in the Practice. At all times to maintain accurate clinical records. To attend and participate in practice education sessions. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy including: Using personal security systems within the practice. Identifying risks involved in work activities and undertaking such activities in a way that manages those risks. Make effective use of training to update skills and knowledge. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards. Reporting potential risks identified. Personal/Professional Development The post holder will participate in any training programme implemented by the practice as part of this employment this will include: Participation in annual performance review including taking responsibility for maintaining own personal/professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post holder will strive to maintain quality within the practice and will Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions to improve and enhance the teams performance. Effectively manage own time, workload and resources. Work effectively with individuals from other agencies to meet patient needs. Safeguarding The practice is committed to safeguarding and promoting the welfare of children, young people and adults, but also service users and visitors to our services. All staff have a responsibility to safeguard and promote the welfare of children and adults. The post-holder in conjunction with the management will be responsible for ensuring they undertake the appropriate level of training relevant to their individual role and responsibilities and that they are aware of and work within the relevant safeguarding policies and procedures. The post-holder is expected to treat patients, and carers, care and compassion at all times, treating each person as an individual by offering a personalised service. The practice staff will adopt, behaviours and attitudes which promote, support and respect, privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect. The practice is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed and compassionate staff working together. The practice does this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride. All staff are required to advocate, champion, and demonstrate the practices vision and values. Communication The post holder should recognize the importance of effective communication within the team and strive to Communicate effectively with other team members. Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Equity and Diversity The post holder will support the equity, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedure and policy. Respecting the privacy, dignity, needs and beliefs of patients carers and colleagues. Behaving in a manner which is welcoming to and of the individual, in non judgemental and respects their circumstances, feelings priorities and rights. Equal Opportunities You are required to comply with and maintain awareness of the practice Policies relating to Equal Opportunities.
