The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a full-time Facilities/Postal Assistant to join the Facilities Management team based at our Doxford Park, Sunderland head office. In this busy and varied role, you will work as part of a small team, typically working 3 days per week delivering mail internally to numerous offices, sites and depots using a company vehicle. As well as carrying out post room activities including the opening, distribution and franking of mail. You will also support the Facilities Management team with various activities including administration duties, office checks and moves, where you will liaise with service providers and contractors. You will demonstrate a high level of security awareness and knowledge of emergency evacuation procedures and general Health & Safety requirements. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Opening, recording and distribution of all incoming mail – to ensure post and equipment is delivered promptly to all offices, sites and depots of the Group. Assist the Facilities department with office moves including furniture removal/distribution, carpark facilitation, and other general ad hoc projects. Support and assist the Facilities Technical Services Manager and the team with administration requirements including the uploading of maintenance compliance documents. Assist in the delivery of Facilities Management services to a high standard. Identifying opportunities that will continuously improve all aspects of FM operations. Act as point of contact for company departments and contractors ensuring lines of communication are maintained and regularly monitored. Demonstrate a high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety understanding. Provide Reception and front of house cover at lunchtimes and also on an as required basis for holidays/absence.
What we are looking for:
It is essential you have a full UK drivers licence. You will have building maintenance experience, ideally gained in a Facilities environment, with an understanding of general Health and Safety. Experience in general administration tasks using various in-house systems and Microsoft Office packages, including Outlook and inputting data in Excel. You will have excellent communication skills, and great attention to detail. with previous experience in delivering excellent customer care. Some of our great benefits include: 30 days annual leave (plus bank holidays) 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
