Total 21 job vacancies by Veterans Health Administration

Duties include, but are not limited to the following:

• Performing observation-based screening, collecting patient information in collaboration with licensed personnel. This may involve obtaining patient health/medication history, and information about health-related or high- ill complete approved templates and tools.
• Participates in the admission of patients by obtaining information, orienting patients to the unit and treatment team, obtaining vital signs and weight and checking patients and their belongings for hazardous items.
• Obtain patient vital signs, document in the EHR, and report any vitals outside of normal range to licensed staff member.
• Observations and interventions. Examples: oxygen therapy, thermal regulation, ambulation, oral/trach care, IV insertion/removal.
• Point-of-care testing such as I-STAT and glucometer.
• Operates specialized equipment such as defibrillators, electrocardiographs, bladder scans, electrocardiographic monitors, and oxygen apparatus according to training/competencies and national/local policy.
• Wound care such as bandaging, applications of dressings and wound measurements.
• Specimen collections and Preparation such as collecting and labeling venous blood and samples, urine, stool, wound and mucous specimens.
• Patient transport such as transporting patients with cardiac monitor or assisting licensed staff with patients on cardiac monitoring, chest tube, or other complex medical support devices to and from diagnostic tests or between hospital units.
• Setting up equipment and passing instruments in the event of defibrillation, cardioversions, 2 insertion of chest drainage tubes, insertion of thoracostomy tubes, lumbar puncture, electroconvulsive therapy, rapid sequence intubation, or initiation of mechanical ventilation to restore normal physiological function or prevent deterioration of condition.
• Applies non-sterile hot/cold compresses, packs, and soaks and utilizes equipment that provides heating or cooling as directed by provider.
• Assists in behavioral/psychiatric situations within the acute care setting. This can include assisting licensed personnel with crisis intervention, assisting with observation and documentation of aggressive or suicidal psychiatric patients by providing one-tone observations and applying Prevention and Management of Disruptive Behavior (PMDB) techniques.
• Medication administration will comply with national directives and local policies utilizing Bar Code Medication Administration (BCMA) as required and whenever applicable. Administration methods may include intramuscular, oral, topical, eye drops, ear drops, intranasal, intraosseous, rectal suppositories, normal saline IV push, local anesthetics, nebulized medications, subcutaneous, and intradermal.
• Demonstrates acceptable behavior as a role model for patient behavior. Encourages patient and family to actively participate in the individualized treatment plan. Encourages positive patient-family relationships. Teaches patients and family members the necessity of continuing proper health care.
• Provides general clerical administrative support coordination work for the unit. Maintains patient records/charts.

The duties in this position are primarily advisory and technical in nature.

• Responsible for evaluating the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed fist using established priority systems
• Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws, rules, regulations and exclusions governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information
• Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepares correspondence, typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives
• Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

The duties in this position are primarily advisory and technical in nature.

• Responsible for evaluating the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed fist using established priority systems
• Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws, rules, regulations and exclusions governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information
• Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepares correspondence, typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives
• Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education.
• Support functions include both direct patient care and administrative duties.
• Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology.
• Fabricating earmold impressions with proper (non-diagnostic) otoscopy.
• Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds.
• Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation.
• Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures.
• The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.
• Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items.
• Ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory.
• The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education.
• Support functions include both direct patient care and administrative duties.
• Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology.
• Fabricating earmold impressions with proper (non-diagnostic) otoscopy.
• Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds.
• Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation.
• Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures.
• The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.
• Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items.
• Ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory.
• The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

• The incumbent processes all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE).
• Evaluates validity of each request.
• Determines which information is to be released in compliance with existing laws(Privacy Act of 1974, Freedom of Information Act, and Health Insurance Portability and Accountability Act).
• Ensures that proper authorization exists before release is made.
• Processes the request to the requesting agency or individual.
• Inputs all requests into the ROI computer package for logging and tracking of these requests.
• Receives and directs callers and visitors.
• Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents.
• Responds to questions from patients concerning services.
• Provides advisory and technical assistance to patients, administrative staff and professional staff regarding release of information.
• Inquiries vary widely and information given requires explanation of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail.

• Knowledge of general outpatient clinical policies and procedures in a healthcare environment;
• Ability to obtain, document and record demographic and medical information from patients in order to develop an accurate medical record;
• Ability to use basic ophthalmic equipment;
• Knowledge of basic disinfection of non-critical reusable medical equipment.
• Ability to use basic ophthalmic diagnostic equipment to perform preliminary ocular testing;
• Ability to provide eye care patient education.
• Knowledge of eye anatomy and physiology;
• Knowledge of proper cleaning and maintenance of clinic equipment.
• Participates in performance of quality assurance activities such as staff meetings, mandatory educational in-services, quality control reports, systems redesign, and team and morale improvement.
• Obtains an accurate medical and ophthalmic history,
• Measures and records visual acuity,
• Administers anesthetic eye drops,
• Performing basic tonometry,
• Records a simple spectacle reading through automated lensometry.
• Ensures exam rooms are stocked with adequate supplies;
• Administers eye drops to dilate pupils;
• Performs basic color vision screening;
• Performs basic visual field testing (using Amsler grid or automated equipment).
• Other duties as assigned depending on grade level.

Major duties include but are not limited to:

• The incumbent assists the direct Supervisor and DRRTP Deputy Chief with oversight of RRTP 24/7 front-line staff;
• Assists with the administration of policies, procedures and programs to ensure compliance with regulatory organizations;
• Provides administrative and technical training to a team of up to 10 or more rehabilitation technicians who use patient-centered, holistic approaches in their delivery of 24n front-line care to 255 domiciliary inpatient Veterans;
• Coaches the front-line team and makes decisions in the absence of an RT Supervisor, solves day to-day unique operational and personnel problems;
• Observes individual Rehabilitation Technicians and team performance using various approaches such as quality reviews and in-person observations and reports back to direct supervisors any need for additional training;
• Provides new employee orientation to accelerate integration and productivity;
• Provides training to Rehabilitation Technicians on systems, appropriate supervision, intervention and counseling techniques, new initiatives, ethics, privacy, etc.;
• Assists in performance improvement plans or takes additional measures to address performance concerns when assigned by the RT Supervisor;
• Maintains program and administrative reference materials, project files, and relevant background documents and makes available policies, procedures, and written instructions;
• Participates in the service, training, consultative and other professional activities of DRRTP services treatment program and functions as a fully vested member of a multidisciplinary team;
• Serves as a recovery agent by providing and advocating for effective wellness and holistic recovery-based services that aid Veterans in daily living;
• Assists Veterans to articulate personal goals for recovery through the use of one-to­one and group sessions;
• Collaborates with Veterans to develop and implement a personal wellness and recovery plan;
• Responds to emergencies and has thorough knowledge of Domiciliary and SORCC operations to assume temporary control of situations and areas;
• Participates in the Quality Improvement program in Mental Health and Behavioral Sciences Service; and
• Other duties as assigned.

Major duties include, but are not limited to, the following:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
• Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
• Providing patient education via approved materials.
• Supporting the Veteran in completing patient satisfaction surveys.
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
• Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
• Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
• Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.
• Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.

Major duties include, but are not limited to, the following:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
• Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
• Providing patient education via approved materials.
• Supporting the Veteran in completing patient satisfaction surveys.
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
• Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
• Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
• Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.
• Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.

The Health Technician assists with clinic flow, clinic stocking and performs various basic direct
patient care activities according to facility policy, and that do not require nursing licensure or
professional nursing education. He/she is also responsible for timely and accurate documentation
of care in the electronic medical record. This includes reporting of subjective/objective
information to ensure continuity between the health care team members. Some of the duties associated with this position include, but are not limited to the following:

• Ability to prepare patient and products for dressing changes and performs cast removals.
• Properly sets up a sterile field for procedures when assisting the nurse/physician in patient treatment.
• Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
• Ability to measure, report, and document vital signs, weight, height, blood glucose, and patient changes in behavior, attitude, bodily complaints and appearance.
• Electronic Health Record (EHR): Thoroughly and appropriately documents actions interventions and procedures in the medical record.
• Assists in behavioral/psychiatric situations in an outpatient setting.

Major duties may include, but are not limited to:

• Assist with acute care licensed staff with the delivery of complex and specialized patient care in possible life-threatening situations.
• Recognize life-threating situations and act to correct emergent and urgent situations according to national/local policy and/or protocol after proper education, training and competency demonstrating knowledge skills, and abilities.
• Perform patient screening by observation-based and collecting patient information in collaboration with licensed personnel.
• Documents all observations and interventions appropriately in Electronic Health Record. Notifies licensed personnel of any observations outside of normal.
• Assist and support behavioral/psychiatric situations in the emergency setting include assisting licensed personnel with crisis intervention and with the management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB).
• Use communication techniques required to complete the questioners and templates approved for use in the ED, including active listening, restating, and mirroring.
• Maintain a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel and maintains records.
• All other assigned duties.

Duties include but are not limited to:

• The phlebotomist provides assistance of technical, specialized, support nature to health and medical personnel in the diagnosis or treatment of patient illnesses or medical conditions.
• Receives requests or instructions for venipuncture (blood drawing) and urine collection.
• Interprets requests or instructions for medical or health care personnel.
• Secures patients' confidence and cooperation during procedures.
• Explains procedures (venipuncture), positions patients for desired results, and cushions and shields patients as appropriate.
• Varies procedure or position to adjust to patients' medical condition.
• Utilizes printed and electronic files containing sensitive information and is responsible for protecting that information from unauthorized release or from loss, alteration, or unauthorized deletion.
• Follows applicable regulations and instruction regarding access to computerized files, release of access codes, etc. as set out in a computer access agreement which the employee signs.
• Receives labels and transmits specimens, test results and other records.
• Verifies two identifiers at all times such as patient name, social security numbers, address, date of birth, time of sample, type of test requested.
• Assists medical staff with or performs diagnostic procedures used to diagnose medical conditions.
• During procedures, recognizes abnormalities and informs professional staff of unusual readings or conditions.
• Recognizes emergency situations and takes necessary actions.
• Establishes priorities for emergency orders.
• Performs a range of diagnostic support duties such as taking specimens and labeling specimens for the laboratory.
• Adheres to safety, infection control and universal precautions at all times while drawing blood, collecting/transporting anybody fluid or patient contact.
• Makes gross visual observations and identifies subtle changes regarding the patient's condition.
• Performs routine repetitive diagnostic tests and procedures such as venipuncture for collection of blood specimen, bleeding time and
  timed collections according to written protocol or as directed by the physician or other professional staff.
• Secures the confidence and cooperation of patients during procedures.
• Instructs patients in the proper midstream urine collection, 24-hour urine collection, and collections of specimens for culture and sensitivity.
• Performs simple procedures such as collection of blood samples or other fluid samples from inpatient and ambulatory patients.
• Uses proper sterile techniques for collection of samples.
• Plans, organizes, and coordinates activities to complete lab test collection in a timely manner.
• Communicates in a tactful and courteous manner with a wide variety of individuals with varying levels of understanding.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Delivering established telehealth competency based training for clinicians and telehealth staff members.
• Supports clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and supporting clinical data for telehealth store and forward applications, managing real time clinical telehealth events, providing established patient education, and providing technical and administrative support of telehealth operations.
• Evaluating telehealth operations and supporting performance improvement efforts.
• Providing technical support to end-users.
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments.
• Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.
• Coordinating, installing, maintaining, and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT.
• Providing established standardized competency-based training, guidance, and information on the use of advanced telehealth technologies to patients, staff, and providers.
• Providing established standardized competency-based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs.
• Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes.
• Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
• Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource-based scheduling.
• Supporting designated complex telehealth programs that require advanced technical skillsets'.
• Incumbent must possess an active driver's license and be able to sustain long periods of sitting and driving. An ability to lift objects such as laptop cases, nurse/medical bags, and other home care medical supplies in and out of vehicles and into homes is necessary.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Delivering established telehealth competency based training for clinicians and telehealth staff members.
• Supports clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and supporting clinical data for telehealth store and forward applications, managing real time clinical telehealth events, providing established patient education, and providing technical and administrative support of telehealth operations.
• Evaluating telehealth operations and supporting performance improvement efforts.
• Providing technical support to end-users.
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments.
• Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.
• Coordinating, installing, maintaining, and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT.
• Providing established standardized competency-based training, guidance, and information on the use of advanced telehealth technologies to patients, staff, and providers.
• Providing established standardized competency-based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs.
• Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes.
• Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
• Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource-based scheduling.
• Supporting designated complex telehealth programs that require advanced technical skillsets'.
• Incumbent must possess an active driver's license and be able to sustain long periods of sitting and driving. An ability to lift objects such as laptop cases, nurse/medical bags, and other home care medical supplies in and out of vehicles and into homes is
  necessary.