Our client based in Blackburn is in urgent need of an IT Support TechnicianJob Title:IT Support TechnicianJob Description:A fanta.....
Our client based in Blackburn is in urgent need of an IT Support Technician
Job Title:
IT Support Technician
Job Description:
A fantastic opportunity has arisen for an IT Support person to join us at this pivotal point. The right candidates will have the opportunity to work across a broad range of work types.
We pride ourselves on our client care and consistently achieve a score of over 9 out of 10 on Trust Pilot. We are committed to equality and diversity and welcome applications from all sections of the community, and we are committed to the development of our people.
Description/Key Task:
Being the main contact for employees requesting support
Providing technical support
Following company guidelines and procedures when dealing with support requests
maintaining company’s IT systems, including both hardware and software
Setting up new user profiles
Processing employee departure
Configuring hardware
Working within a team to ensure optimal efficiency
Keeping notes and staying up to date regarding cybersecurity
Providing guidance and advice in regard to using company IT systems
Supporting the company and team in broader projects, for example, office moves
Review and improve the Proclaim case management system and recommend improvements where necessary
Work with various departments, to train and upskill both new starters and existing staff
Monitor and report back to the Director of any persistent non-compliance
Generate and run weekly and monthly reports and stats
Provide manual and practical support where needed
Assist with general IT administration and queries, as necessary
Dealing with both software and hardware issues, you would be expected to deal with problems in an efficient, organised manner and log details on our support platform as you go.
You would also be expected to maintain our systems, including daily check-ups and configuration of both hardware and software.
Skills:
Previous experience working with the Proclaim Case Management system is desirable
Ability to train others in the use of computerized systems.
Eye for detail and excellent organizational skills
An ability to prioritize tasks and deal with urgent tasks as required.
Excellent written and verbal communication skills
Demonstrable skills in providing IT support and problem-solving
Previous experience as an IT Technician, ideally within an office environment
Working within Windows OS family environment, including Windows 10 Professional and Windows Server
Solving problems with Office 365
Printer management and setup
Excellent MS Excel skills,
Tableau/MS Power BI skills-Desirable.
Excellent Data Analysis skills
The right candidate will have an opportunity to work in an environment that offers satisfying challenges and multiple paths of career development. If you have the relevant experience and abilities, this will be an excellent opportunity for you to progress your career by joining a forward-thinking and expanding Law Firm.
Job Type:
Permanent
Salary:
£22,000
