Total 385 Business Management / Project / Planning job vacancies in Isle of Mull, PA75 6QW

Role - PA / Project Support
Location - London
Pay Rate / Salary - £27,205
Hours - Full time , Hybrid working available.
Closing Date - 22nd November

About the role
Accountability's

• Provide a professional, accurate and reliable PA and administration support service - along with Admin assistant to the extended business unit as required.
• To work with / manage team assistants to ensure a professional and efficient admin support team for the engineering and quality departments
• Diary and itinerary management, preparation of weekly meeting packs.
• Updating and ensuring all contract lists are current
• Document management/organisation and filing
• Record and produce minutes for key business meetings
• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the portfolio
• Maintain data / records so that information is readily available and easily accessible
• Provide office services such as reprographics, binding etc
• Arrange meetings and coordinate the booking of rooms, arrange travel, accommodation, pool/hire vehicles and hospitality as required
• Maintain confidentiality of all information
• Keep in touch with the team member when they are out of the office and report issues / take actions for response
• Respond to phone / email enquiries to / from wide range of external parties etc.
• Prepare letters, documents ensure reports are well presented
• Keep up to date training / inductions logs on all team members and liaise with HR
• Managing the on boarding process for new starters into the team, ordering equipment and obtaining system success as required.

Knowledge, Skills Qualifications & Experience

• Good organisational skills (flexible / Organised / methodical)
• Ability to work independently and be proactive
• Excellent communication / interpersonal skills, notably with various levels of the organisation and externally
• The ability to work as an integral part of a team contributing to team success, communications and positive working environment
• Flexible approach with the ability to multitask and work on own initiative
• Previous team support experience
• Discretion - confidentiality when dealing with sensitive information
• Attention to detail
• General administrative / secretarial knowledge producing professional work as well as ability to adapt to new and changing systems (and possibly creating systems)
• Use of outlook or similar dairy/email application. Microsoft office - word, excel and power point.
• Working knowledge of SAP and ability to raise requisitions desirable
• Previous experience in the energy industry desirable.

We are seeking for a new talent to join the Delivery Management AV where you will have the opportunity to collaborate in the 'Malaysia-Business-Development' project. Here our client is a leading global provider of innovative digital and cloud services, business solutions, and design-led experiences.

As a Project Support in the Delivery Management AV team, you will be responsible for supporting overall Project Management Teams with financial, work, operations, and mobilization management activities.

You will be expected to perform independently and become a Subject Matter Expert (SME). Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

Proficiency in Work Management is required, as it is the primary skill for this role.

Operations Management and Project Management Office (PMO) Mobilization & Run are recommended skills for this role.

Assist in financial management activities, such as budget tracking and expense reporting.

Support work management activities, including resource allocation and task coordination.

Contribute to operations management by monitoring project progress and identifying areas for improvement.

Assist in mobilization management by coordinating project logistics and ensuring smooth project setup.

Collaborate with the Project Management Office (PMO) to ensure effective project governance and compliance.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

As a Program Analyst, you will perform the following duties:

• Develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops procedures and systems for assessing the effectiveness of programs/ management processes.
• Analyzes and evaluates on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives. Evaluates and advises on organization, methods, and procedures.
• Directs and develops plans for project teams or other groups in accomplishing/producing projects/studies. Influences managers or other officials to accept and implement findings and recommendations on organizational improvement or program effectiveness organizational conflict.
• Interacts with persons outside the bureau and with high level program officials in a moderately structured setting to identify and develop ways to resolve problems directly related to program goals and objectives.

Demand Planning Assistant
£23,400 plus great benefits (Work Level 6C)

12-month fixed term contract
Manchester, hybrid working, minimum one day a week in the office
5/7 working pattern, working up to 12 weekend days a year on a rota basis (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a motivated Demand Planning Assistant to join our category team. In this role, you'll be supporting colleagues within category teams, helping to make sure that things are running smoothly, and providing high quality administrative support. This is a great opportunity for you to develop your skills, and to gain valuable exposure across Co-op's Supply Chain. It's an ideal role for someone looking to progress their career in this exciting area of our business.

What you'll do

• Support data integrity making sure that compliance to process is sustained
• Provide continued support to categories through reporting and process compliance
• Support a range of ad-hoc administrative tasks
• Work closely with the Demand Planners, supporting with range events and promotions, helping to make sure that compliance is right
• Support supply chain category management, working collaboratively with internal and external partners
• Work on a range of ad-hoc projects to support the team as required and opportunity to investigate and analyse forecasting queries from suppliers and our store teams

This role would suit people who have

• Some previous admin experience with intermediate Microsoft Office 365 skills (Excel, Word, PowerPoint) with the ability to learn new systems quickly
• Experience of working in an administrative role
• A high level of attention to detail
• Openness to change and a desire to learn and progress your career within the Coop
• Confident communication skills with the ability to engage with a range of colleagues at different levels

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
  * 28 days holiday (rising to 32 with service) plus bank holidays
  * A pension with up to 10% employer contributions
  * Access to a subsidised onsite gym (at our Manchester HQ)
  * Coaching and training to support your career development
  * Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

• You will supervise and delegate assignments for three departments in support of the Business Directorate to accelerate organizational effectiveness and mission readiness.
• You will exercise significant responsibilities in dealing with officials of other units or organizations.
• You will advise senior leaders on new mission requirements or business processes needed to accomplish an organization's strategic objectives.
• You will lead the Planning and Programming phases of resource management, integrating requirements definition and leading risk-based strategic assessments.
• You will develop, coordinate, and implement the Commander's strategic direction and objectives.

This position serves as the Deputy Chief Human Capital Officer (DCHCO) for Strategy and Services, Office of Human Capital (OHC), U.S. Immigration and Customs Enforcement (ICE), Department of Homeland Security. This position is located within OHC under the ICE Management and Administration Directorate and serves as a key representative regarding human resources (HR) matters. As the DCHCO for Strategy and Services, you will be responsible for managing and directing the day-to-day operations of the following programs:

• The Employee and Labor Relations Unit (ELRU) administers statutes, laws, and regulations governing conduct, discipline, performance, and labor matters. ELRU provides guidance and advice to managers throughout ICE with the goal of maintaining employer-employee relationships that support productivity, motivation, and positive employee morale. ELRU administers the agency's Collective Bargaining Agreement, represents the Agency in labor negotiations, and provides high-quality advice and guidance to senior leaders, managers, and supervisors to make effective decisions to advance organizational change. In addition, ELRU serves as advisors to management on disciplinary matters for all ICE personnel and assists ICE managers as they go through the disciplinary process to resolve issues and to improve the ICE work environment. ELRU also administers the Agency's performance management system and awards program and advises supervisors on addressing performance-related matters.
• The Medical Affairs Unit (MAU) provides medical consultation with ICE management and staff on Family and Medical Leave Act medical qualification requests, pre-employment medical qualification reviews, reasonable accommodation medical qualifications, hardship transfer request medical qualifications, medical fitness for duty evaluations. In addition, MAU manages ICE's Medical review Board, Office of Workers Compensation Claims, and Drug Free Workplace Program.
• The Employee Resilience Unit (ERU) administers programs that identify personal and community strengths, provide valuable resources to prepare for the challenges ahead, and offer assistance and support to all ICE employees and their family members in times of personal need or following critical or traumatic incidents. These programs include ICE's Employee Assistance Program, Peer Support Program, and Chaplaincy Program, as well as a variety of programs and services that promote a healthy work-life balance.
• The Executive Services Unit (ESU) provides advisory, technical, and operational services pertaining to the Senior Executive Service (SES), Senior Level employees, Presidential Appointees, and Schedule C employees. ESU provides technical advice, guidance and support to the ICE Executive Resources Board and SES Performance Review Board; oversees the development of Qualifications Review Board documentation for SES position selections for referral to the Department of Homeland Security and Office of Personnel Management; and manages ICE's executive resources and senior executive and senior level pay-for-performance systems.
• The Strategic Initiatives Unit (SIU) improves organizational performance by better aligning workers with the work they do. Using systematic and scientific processes, SIU engages in workforce planning activities to identify employee capabilities needed; creates and maintains personnel selection assessment programs to hire and promote employees with those capabilities; and supports employee engagement initiatives to enhance employee's connection and commitment to ICE's mission.

• Creates and executes objectives and milestones for IT projects supporting mission critical programs, such as implementing enterprise-level applications and IT infrastructure changes aligned with the organization's evolving business processes.
• Develops and applies project and product management tools, procedures, templates, and activities.
• Responsible for establishing project and product objectives, developing milestone charts, resource allocation, managing stakeholder relationships, and ensuring timely delivery within scope and budget.
• Leads execution of the full product lifecycle using modern solutions, including AI and AI-enabling technologies.
• Designs cost/benefit analyses to optimize human and material resources while minimizing costs.
• Integrates configuration management, IT architecture, infrastructure design, and systems integration into comprehensive IT project plans.
• Ensures compliance with federal laws, regulations, and standards related to information systems security and guarantees sufficient development and user testing is conducted to meet business and organizational requirements before project completion.
• Conducts program evaluations to ensure IT initiatives achieve their objectives, identifying opportunities to improve operational efficiency and oversees complex programs involving multiple interdependent processes, concurrent tasks, overlapping deadlines, resource constraints, and competing priorities.
• Collaborates with top management to develop and advise on long-term plans for project implementation and administration.
• Develops business cases and IT metrics and prepares briefings, white papers, budget justifications, and cost models.
• Researches, develops and evaluates strategies for implementing AI/ML and related technologies into current missions, processes, projects, products and services.
• Works closely with, and may serve as lead to, human-centered design, user experience, product and software development teams or resources using Agile methodologies.
• Manages integration of AI/ML technologies into new or existing products or services while owning or having extensive input into the product's/service's mission and strategic roadmap.
• Identifies opportunities and creative solutions for AI integration, AI-driven product improvement and/or entirely new AI-powered product development based on needs analysis, customer research, proof of concept and organizational needs.
• Monitors technological advancements and makes recommendations for future technology enabled products and services to support agency's mission.
• Conducts authoritative research and analysis on the planning, development, integration, and evaluation of IT products, systems, and subsystems to meet the needs of agency's major organizational units.

A luxury independent Opticians based on the outskirts of Hull, East Yorkshire are looking for a full time Optical Assistant to join the team.

The practice is well known for its premium range of eyewear sourced from all over the world, and they provide patients with a first class experience.

Optical Assistant - Role

• Luxury, modern practices
• Working between 2-3 branches
• All beautiful villages close to Hull
• Working with a wide range of advanced equipment and products
• Personal shopping experience with customers
• Focus on quality rather than quantity
• Work the very best frames and lenses - Some of which are exclusive in the area
• Assisting with reception, dispensing, measurements and adjustments
• Excellent earning potential with an amazing bonus scheme in place
• Working from 9am to 5pm (4pm on a Sat)

Optical Assistant - Requirements

• Experience working within an Opticians
• Interest in fashion, styling and brands
• Confident with high value dispensing
• Must be calm, comfortable and confident at all times when talking to patients
• Ability to learn and want to develop

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.

A luxury independent Opticians based on the outskirts of Hull, East Yorkshire are looking for a full time Dispensing Optician to join the team.

The practice is well known for its premium range of eyewear sourced from all over the world, and they provide patients with a first class experience.

Dispensing Optician - Role

• Luxury, modern practices
• Working between 2-3 branches
• All beautiful villages close to Hull
• Working with a wide range of advanced equipment and products
• Personal shopping experience with customers
• Focus on quality rather than quantity
• Work the very best frames and lenses - Some of which are exclusive in the area
• Assisting with reception, dispensing, measurements and adjustments
• Excellent earning potential plus bonus
• Working from 9am to 5pm (4pm on a Sat)

Dispensing Optician - Requirements

• Qualified Dispensing Optician registered with the GOC
• A Student DO will also be considered
• Interest in fashion, styling and brands
• Confident with high value dispensing
• Must be calm, comfortable and confident at all times when talking to patients
• Ability to learn and want to develop

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.

Senior Digital Project Manager

Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Project Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience in taking full responsibility for the definition, documentation and successful completion of a number of large-scale complex projects, utilising both internal and external suppliers.
• Demonstratable skills in effective project control, change control, risk management, ensuring testing processes are maintained, using data to respond appropriately and develop solutions.
• Experience of managing complex external dependencies that have required significant planning and prioritising in order to ensure pace and quality of delivery is maintained
• Concise communication with the team and stakeholders. Explaining complex issues in a way that is easy to understand and influencing Senior level decision making.
• Experience in identifying appropriate development for both themselves and their team to improve the delivery.

You and your role

As a Senior Digital Project Manager, you will be working on a number of complex end-to-end digital transformation projects, ensuring project control, risk identification & management, project reporting and stakeholder engagement. As a senior member of the team, you will be lending your extensive experience and skills to guide, support and coach a team of project managers.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £66,058

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,000 per year.

Holidays: A generous leave package starting at 26 days and increasing by one day after 5 years, and up to 31 day after 10 years.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

What You Can Expect To Work On

• Launchpool Program: Take a hands-on role in managing the correct planning, execution and development of the MON Launchpool program, coordinating with external partners, and internal teams.
• Define clear project scope, objectives, and deliverables while working closely with internal teams (product, marketing, development, tech, etc.).
• Coordinate efforts across engineering, product, compliance, and marketing teams to ensure alignment on project goals and timelines.
• Track and manage project timelines and KPIs, ensuring deadlines are met and deliverables are of high quality.
• Develop and manage relationships with external partners, such as partner projects. distribution and solution platforms, to promote project visibility and ensure smooth launches.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders involved in the project lifecycle.
• Manage investor, partner, and community communications related to project developments and launches.
• Risk Management: Identify potential risks throughout the project lifecycle and develop mitigation strategies to ensure projects stay on track.
• Conduct regular reviews and retrospectives to improve project processes and outcomes.
• Regularly communicate with senior management on project status, risks, and any required adjustments to the strategy.
• Deep Crypto Knowledge & Application: Leverage your expertise in crypto technologies, including blockchain, DeFi, and NFTs, to ensure that projects align with industry best practices and current market trends.
• Stay up-to-date with the latest trends in crypto and blockchain and provide strategic insights into emerging technologies that could benefit the company’s growth.

What You Need to Succeed

• 2-3 years of Project Management experience in the crypto or blockchain space.
• Strong deep knowledge of crypto technologies, including blockchain, DeFi, NFTs, and cryptocurrencies.
• Ideally some previous hands-on experience in launchpool programs, token launches, IDOs, or similar initiatives, with a proven track record of successful delivery (at least as a user)
• Solid understanding of tokenomics, smart contracts, and decentralized networks.
• Experience with project management tools (e.g., Jira, Trello, Asana, or similar).
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, with experience in reporting to senior stakeholders and managing cross-functional teams.
• Ability to thrive in a fast-paced, ever-evolving environment with a high level of autonomy.
• Understanding of regulatory requirements and best practices in the crypto and blockchain industry is a plus.
• Experience in coordinating remote teams or working with international teams is an advantage.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

As a Supervisory Management Analyst, you will perform the following duties:

• Manages a program of analysis and evaluation of the effectiveness of line program operations and operational activities in meeting established MBDA goals and objectives.
• Evaluates and advises on organizational structures, methods, procedures and internal controls for the MBDA.
• Develops procedures and systems for assessing the effectiveness of programs and management procedures nationwide.
• Manages human resources service delivery to the agency by an external service provider.
• Administers the MBDA personnel security program; and
• Manages competitive sourcing and human capital activities for MBDA, including the President's Management Agenda reporting.

As a Supervisory Management Analyst, you will perform the following duties:

• Manages a program of analysis and evaluation of the effectiveness of line program operations and operational activities in meeting established MBDA goals and objectives.
• Evaluates and advises on organizational structures, methods, procedures and internal controls for the MBDA.
• Develops procedures and systems for assessing the effectiveness of programs and management procedures nationwide.
• Manages human resources service delivery to the agency by an external service provider.
• Administers the MBDA personnel security program; and
• Manages competitive sourcing and human capital activities for MBDA, including the President's Management Agenda reporting.