At NSL our vision is to make the UK a safer fairer and better place to live and work We help our clients innovate and improve services to deliver better outcomes Built on trust and respect we are driven and inspired to deliver as one team and are proud of what we do We provide frontline back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.
With over 4000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens Here at NSL everyone is welcome We have an inclusive workforce that offers employment opportunities whoever you are wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel veterans and reservists We are committed to our core values they are key to the way we work with our colleagues' customers and suppliers joining us would mean upholding these values in everything you do.
Professionalism Achieving the Highest Standards.
Accountability ownership and responsibility of our actions.
Respect For each other and customers.
Transparency open in the way we engage and do business.
Innovation Enthusiasm for new ideas and technologies.
We currently have a vacancy with our West Bromwich Team for Enforcement Officers, you will play a crucial part in detecting and actioning any untaxed vehicles on behalf of the DVLA within the West Midlands and surrounding areas.
Your day starts with a briefing from your manager and making sure you`ve got everything you need for the day for your patrol location. You will be driving one of our specialist ANPR vehicles which will detect and locate untaxed vehicles on the public highway. You will then be responsible for making sure any vehicles identified by the ANPR system are reviewed and that accurate Enforcement action is taken against the offending vehicle in line with our Business Process.
You will also be in regular contact with members of the public and this is an important part of the role, sometimes in difficult circumstances, so you must be a great communicator.
What you will be doing
Taking appropriate enforcement action on vehicles that are showing no Vehicle Excise Duty (VED)
Advise the members of the public on payment methods and other issues regarding enforcement action taken against them.
Patrolling a large area in a ANPR vehicle on a planned beat or intelligence targeted.
Working with other Government agencies, when required including, Police, DVLA and Local Councils and DVSA.
Attends a daily briefing and collects all information and reports relevant to the day's work.
Ensures all vehicles and enforcement equipment is serviceable and fit for purpose reports all faults to the Pound Manager.
All relevant stationery and enforcement stock are accounted for and in your van before deployment.
Completes daily reports of Enforcement regarding activities, clamp loads and equipment issues.
Using a Handheld Computer to enter in detail.
What you will need
Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
Be punctual and presentable and show high levels of personal integrity and honesty.
Full UK manual driving licence.
Computer literate.
Ability to communicate with the public often in any situation.
Ability to compile simple reports.
Good customer service skills.
