Total 29 Information Technology job vacancies in Westfield, Massachusetts

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

The Health System Specialist supports the Director's Office by coordinating and directing a limited range of operational matters dealing with planning, congressional issues, Veterans Service Organizations (VSOs), the media, and overseeing and coordinating service networks initiatives with central offices. The incumbent maintains a working knowledge of administrative and managerial processes unique to the agency and veteran health initiatives, such as budget distribution models, emergency management, Joint Commission, compliance, etc. The work involves investigating and analyzing a variety of problems and recommending appropriate solutions. Additional duties include, but are not limited to:

• Monitoring and managing incoming actions and requests from initial receipt to completion and closeout.
• Analyzing responses for completeness and accuracy against known policies and procedures.
• Conducting routine studies on particular operational processes, issue topics, or related special projects where successive steps in fact finding are utilized, and study planning, statistical measurement, data analysis, and narrative report preparation and development may be required.
• Working in coordination with internal reviewing services regarding routine audits and internal/external reviews of a national concern; i.e, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO).
• Tracking routine deadlines initiated by OIG/GAO and internal reviewing officials to ensure timely submission of responses and actions, and ensuring action or inquiry is closed out with the inquirer or office.
• Working closely with senior management and others in implementing and evaluating policies, plans, and internal operational systems, such as correspondence management, information tracking among pertinent offices and stakeholders, and internal/external communication flows.
• Coordinating routine events hosted by officials, including town hall meetings with internal staff, and completing all steps required within an event management process, including facilitating selection of the event time, developing a formal agenda, managing any required contracts and all logistical items, disseminating information to attendees, and ensuring smooth execution of the event.

This is a bargaining unit position.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Position Description/PD#: Health System Specialist - Research Committee Manager/PD99493S and PD99586S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Major Duties:
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-09 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. Promotion is not guaranteed and no promise of promotion is implied.

• Serves as point of contact of the Research and Development (R&D) Committee. Responsibilities include oversight of committee to ensure compliance and quality assurance.
• Stays informed and advises on guidelines to ensure compliance with Federal, State, VA and other applicable regulations and guidelines.
• Serves as the accreditation Facility Liaison and is responsible for the preparation of accreditation applications and maintenance of standard operating procedures.
• Responsible for conducting educational sessions for the investigative community on local and external research policies and procedures.
• Establishes and maintains pre-review program coinciding with Central Institutional Review Board and R&D Committee in accordance with local policies.
• Oversees the protocol review process ensuring projects are reviewed by appropriate personnel and issues related to project management are communicated and resolved.

Responsible for performing physical therapy evaluations, formulating objective treatment plans, and providing treatments for patients (inmates) referred by other medical staff.

Plans, implements and administers treatments utilizing various accepted techniques which include, but are not limited to: therapeutic exercise; manual therapy; functional training; prescription, application, and/or fabrication of devices and equipment; integumentary repair and protection; and electrotherapeutic, physical, and mechanical modalities.

Documents all aspects of patient management utilizing the electronic health record according to established policy and licensure requirements.

Makes recommendations on matters of policy, procedures, training, personnel, and equipment, which may include developing written policies and procedures that reflect the objectives and operation of physical therapy services, as well as providing input for multidisciplinary programs with physical therapy involvement.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

What are the Major Duties of this Position?

Evaluates and/or supervises the evaluation of inmates to assess competency to stand trial and/or the offender’s responsibility for his behavior at the time of the offense.

Assists in interdisciplinary classification of inmates by identifying behavioral, emotional, personality disorders, organic mental disorders, alcohol or drug dependencies and/or self-destructive potential and the subsequent development of suitable suggested programs for the individual inmate.

Plans and performs both individual and group psychotherapy on a regularly scheduled basis.

Assists in developing mental health programs and in training institution staff on how to recognize and deal with emotional, behavioral, and/or personality disorders.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

This position is located in a Federal Bureau of Prisons federal correctional facility, in the Special Investigative Services Office.

Serves as an assistant to the Special Investigative Agent (SIA)/Special Investigative Supervisor (SIS) and is responsible for providing assistance during investigations, developing reports, preparing correspondence, maintaining evidence, and computer support.

Assists the SIA/SIS in conducting investigations of inmate violations of BOP prohibited acts of various severity levels, such as assaults, introduction of contraband or narcotics, possession of money or currency, communicating gang affiliation and/or participating in gang activities, and other prohibited activities. Investigations can range in length from several hours to weeks or months depending on severity.

Along with all other correctional institution employees, the Special Investigative Services Technician is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Has institutional oversight responsibility for insuring the legality and duration of confinement of commitments to the custody of the Attorney General.

Accountable for all functions of the above referenced offices which include the intake and releasing systems, physical processing of inmates, prevention of the introduction of contraband, safeguarding and disbursing of inmate personal property, judgment and commitment records maintenance to include archiving, review sentence computations, security and control of records, ensuring the mail room staff process and deliver inmate mail and packages within prescribed time frames, coordination of prisoners' transfer, oversight of data systems.

Maintains liaison with the U.S. District Courts and D.C. Superior Court, other committing agencies, local law enforcement agencies, Federal Bureau of Investigation (FBI), U.S. Postal Service (USPS), Immigration and Customs Enforcement (ICE), U.S. Parole Commission (USPC), and many other local, state and federal law enforcement agencies.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staffs correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Conducts safety and environmental inspections of the institution and prepares a report for the Environmental and Safety Compliance Administrator’s review.

Promotes the adherence of safety policy for the facility.

Assist in the training of staff and inmates in the techniques of firefighting, occupational safety and environmental protection.

Assist the Safety Administrator or Assistant Safety Administrator in conducting investigations and obtains statements from witnesses and securing physical evidence.

Prepares factual written reports for all concerned that will identify the accident, injuries suffered by staff and/or inmates, cost of property damage and offer recommendations to eliminate future accidents in the future.

Responsible for developing and conducting safety training classes for the inmate population and staff.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staffs correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis. 

• Maintain the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands.
• Use radio-frequency hand-held terminals to gather data necessary to update and adjust inventory.
• Record and update Balance on Hand (BOH) data; maintain perpetual inventory and audit credits.
• Perform daily inventory audit of items not-in-stock and overwrite items.
• Evaluate stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse.
• Interface with all levels of management and deal directly with commercial distributor/vendor stocking representatives on issues affecting CAO.

1. Manages switched telecommunications systems that provide primary voice network capabilities to the organization. Within the switched systems environment, incumbent is responsible for independently administering the individual switch operating system, to include all aspect of routing tables, trunks, and groups, to include call restrictions, and classes of services. Additionally, performs all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic equipment, to include administering the switch integrated fax services. 30%

2. Administers the call accounting program and monitors the telecommunications hardware performance to include running traffic studies to measure traffic characteristics, quality of service, and how much equipment or service is actually used or needed for communications systems or segments of systems to assure that the software/hardware performance acceptability is optimized. Analyzes the results to establish the basis for adding, deleting, or reallocating circuits as needed, then provides results to the Network Manager with recommendations. 30%

3. Monitors, maintains, and recommends optimum switched systems configuration, to include administering and programming the Voice Mail System's customer administration, messaging broadcasting, automated attendants, integrated voice to desk top, load capacity, and voice mail configurations. Provides program and configuration services for Integrated Services Digital Network (ISDN) data and video through the switched network to the Network Control Center (NCC) and DLN environments by administering all bandwidth requirements and allocation on all telecommunications equipment to include Channel Service Units/Data Service Units (CSUs/DSUs), switches, and frame relay access devices. 20%

4. Provides telecommunications input for the preparation of the Internet Service Provider (ISP). Maintains the telecommunications/integration acquisition plan to include lifecycle replacement as directed by the Telecommunications Manager. Evaluates and recommends commercially obtained software (COTS) solutions for all telecommunications requirements, and develops detailed list of equipment and capabilities to satisfy current requirements for the entire switched system or segments of the complete switched system. Administers the implementation of approved telecommunications projects and contracts by planning the installation, testing and evaluation of the system. Applies diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems. Reviews and recommends specific kinds of communications systems according to operating requirements, planned traffic and the location of stations. Provides technical assistance and guidance to the users of the system to include adherence to established policies and procedure. 10%

5. Provides input to the emergency and mobilization communications plan for implementation by the telecommunications manager. Input addresses the role played by the switched network to support the organizational effort to meet the requirements of the emergency as identified by the proper authorities. Serves as the voice network coordinator between the state and federal authorities. 10%

Performs other duties as assigned.

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Assists managers to develop and execute the operational plan for effective resource deployment across teams; serves as a confidential employee to the manager in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals, unauthorized access (UNAX), employee tax issues; performance issues, and proposed personnel actions including disciplinary measures; has significant involvement in formulating and effectuating the organization's policies and procedures, including managerial recommendations and dispositions on contractual negotiations, grievances, and related labor management activities; and as necessary determines corrective actions addressing processes and personnel; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
• Analyzes and evaluates the efficiency and effectiveness of the organization's processing of programs, operations, and accomplishments area-wide/nationwide, apprising the manager of critical items. Provides direction and guidance for program continuity, transition, policy formulation and implementation. Identifies procedural and systemic problems and provides evaluative comments to the manager addressing the performance of the operation's systems, policies, processes and personnel.
• Serves as a resource person for the front-line managers and tax examiners, working various types of cases and priority listings. Resolves the most complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve the most challenging and sensitive matters. Communicates these issues/inquiries to those with vested interest to further educate/train tax examiners. Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionally specific programs and procedures. As necessary and on an interim basis, may act for the Manager.
• Serves as a liaison with Appeals, Headquarters, Operation work groups, mid-level management, and site/campus employees. When appropriate coordinates with other operating divisions.
• Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory System, etc) that relate to the division/operation's work-units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and as a senior management representative, works in partnership with NTEU to enhance the organization's business results, customer satisfaction, and employee satisfaction.

Primary responsibility is to provide supervision and instruction to 25-30 inmate workers who are assigned the duties of cooks, butchers, bakers, dining and dish workers, vegetable preparation workers, and pot and pan washers.

Provides continual training to the inmate workers in order to update their knowledge in all phases of production, presentation, and sanitation of food items. Oversees the receiving, storing, and issue of all food and non-food items.

Responsible for security operations such as key control, yeast control, knife and blade control, inmate accountability and conducts routine contraband searches throughout the work area.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

The Health System Specialist serves as the VA Bedford Healthcare System Space Planner for all projects within the operating plan, working directly as an advisor to the responsible team, and providing consultative services. Assists in the planning, development, implementation, coordination and evaluation of milestones for each plan. Responsible for obtaining and maintaining the OCAMES and VISN corporate commitment to the management plan. Manages and coordinates the development and execution of capital project space and phasing constraints while working with the Project Managers and Engineering staff to finalize scope, budget and schedule and maintaining the Capital Asset Inventory (CAI) and SCIP for designated programs/projects. Participates in station programming decisions through committee participation and direct discussions with the Strategic Planner affecting long and short-range courses of action for assigned projects.

Major duties and responsibilities include but are not limited to:

• Serves as space planner for all projects within the operating plan, working directly as an advisor to the responsible team, and providing consultative services.
• Assists in the planning, development, implementation, coordination and evaluation of milestones for each plan.
• Coordinates the development and execution of capital project space and phasing constraints while working with the Project Managers and Engineering staff.
• Participates in station programming decisions affecting long and short-range courses of action for assigned projects.
• Develops and maintains a set of master site phasing diagrams of all capital portfolio projects for each site.
• Provides detailed analysis of project phasing and move schedules from project inception through the design phases to construction groundbreaking through completion and activation.
• Performs risk assessment, plan sequencing, timeline duration and resource requirements needed to successfully track through construction to activation and transition planning.
• Provides data and analysis of space needs as they relate to gaps in clinical, operational and facility programs.
• Performs or directs surveys and investigations to establish baseline data necessary to initiate design.
• Develops executive level reports and presentations.
• Reports project efficiencies, lags, and areas of improvement.
• Provides guidance, development and coordination for the planning, design, and oversight of assigned projects/programs.
• Performs other duties as assigned.

• This position is in the Competitive Service.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
• This position is a NAGE Bargaining Unit position.
• This position is covered by locality-based comparability pay.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

As a Health Systems Specialist, responsible for directing, leading and guiding the service lines or services in any projects that may involve management support. Duties include, but may not be limited to the following:

• Develop policies and plans for the organization;
• Provide active and well informed administrative participation in planning for the delivery of health care;
• Develop, evaluate, and modify organizational structure and systems to achieve program goals;
• Participate in the analysis and interpretation of workload and other data used in resource planning;
• Direct service lines/ services throughout the hospital through the medical center planning activities;
• Conduct and direct special studies and analyses of complex problems relating to manpower requirements, space and equipment utilization, organizational alignment and other areas;
• Participate in the formulation and implementation of policies necessary to support the administrative functions of the medical center;
• Support in his/her role as the one of the senior leaders responsible for the identification of root causes and corrective actions for deficiencies identified by external organizations;
• Participate in the implementation of VISN 1 special emphasis programs which crosses administrative and clinical boundaries and affects all levels of the organization;
• Assist in any projects assigned;
• Make recommendations to senior leaders in all aspects of operations within the hospital; and
• Assist senior leaders in various areas related to construction, contracting, space utilization, and move coordination.
• Other related duties as assigned.

GS-13: Duties include but are not limited to:

• Monitors and manages incoming actions and requests from initial receipt to completion and closeout.
• Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office.
• Receives and monitors completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is closed out with the inquirer or office.
• Conducts or participates in special information flow studies, analyses, presentations and briefings, as assigned.
• Conducts analytical studies on particular operational processes, issue topics, or related special projects.
• Studies and projects addressed are commonly so diverse and intense that they often require input and assistance from departmental or program offices. These studies require study planning, statistical measurement, data analysis, and report preparation and development. When tasked with this type of project, serves as the responsible contact for leading these projects from initiation to completion and
  may be required to present the results to senior leadership.
• Develops position papers and decision documents representing the position of the organization on a variety of complex and sensitive issues such as the quality or timeliness of veteran care issues within the system or at times, issues of Congressional or media interest that have significant national impact e.g. quality and safety concerns or involve several functional areas. An expert level knowledge of health system services is required for the breadth and depth of studies encountered.
• Works in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern; i. e, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO).
• Tracks both routine and uncommon deadlines initiated by OIG/GAO and internal reviewing officials to ensure timely submission of responses and actions.
• Communicates with responsible staff agency members to ensure completion of all requested actions and appropriately closes out all requests.
• Works closely with senior management and others in implementing and evaluating policies, plans, and internal operational systems such as correspondence management, information tracking among pertinent offices and stakeholders, and internal/external communication
  flows.
• Contacts and engages frequently with staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership or program offices, or departmental offices. This interaction is essential in order to identify substantive issues, establish relative priorities, and determine those issues requiring tracking.
• Manages and coordinates of all online communication tools such as assigned intranet websites, internal SharePoint website collection, and other related informational tools in consultation with communication specialists.
• Assures compliance with all applicable policies, and development and maintenance of internal management processes related to these online tools.
• Performs other related duties as assigned.

• This position is not a Bargaining Unit position.
• Selectee may be required to work at any VA Central Western Massachusetts Healthcare System campus, as needed.
• May be required to attend conference at other facilities or other VA sites on occasion.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• Selectee may be required to work at any VISN 1 Healthcare System campus, as needed.
• Current Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Competitive Service.
• Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.

• Serves as the Communications Security (COMSEC) Manager for all cryptographic activities including managing the Cryptographic Access Program (CAP).
• Administers the Key Management Infrastructure (KMI) program.
• Supports the Network Security Program.
• Support the Hanscom AFB TEMPEST Program.