Service Care Solutions is currently recruiting for this exciting role! We are seeking a UX Lead / Head of IT on behalf of our notable client, a leading finance company within the healthcare sector. This is a permanent position with a hybrid working model (minimum one day per week in the office). The salary for this role ranges from £95,000 - £120,000 per annum, depending on experience.
About the Role:
Our client specialises in retail point-of-sale credit within the healthcare sector and is looking for a commercially-minded leader who excels in IT management and user experience. This role combines leadership with hands-on responsibilities, offering an opportunity to make a significant impact on a high-performing team.
The focus is on leadership-building, motivating, and managing a diverse team while ensuring the delivery of key projects and continuous improvement initiatives. Although a strong technical background is beneficial, the primary focus is on management, communication, and project delivery. The successful candidate will be a natural leader, capable of driving teams and initiatives forward, but also comfortable rolling up their sleeves when needed.
Key Responsibilities:
Leadership & Team Management:
- Lead, mentor, and develop a diverse team of UX/UI designers, developers, and IT professionals (both internal and 3rd party), fostering a high-performance culture.
- Provide clear goals, feedback, and support for team members' development.
- Act as the liaison between IT/UX departments and business leaders, ensuring effective communication and alignment on priorities.
- Manage resource planning, risk management, and stakeholder communication to ensure successful project delivery.
Hands-on Support & Technical Oversight:
- Oversee the evolution and maintenance of the company's key systems, including MySQL, PHP, Yii2 MVC stack, and Bootstrap 5 front-end interfaces.
- Guide the migration from legacy systems (Node.js, C#, Sage platform) while ensuring access to historical data.
- Be willing to step in for technical problem-solving and system improvements when necessary.
Project Management & Delivery:
- Lead the delivery of critical IT and UX projects, ensuring they align with business needs, on time and within budget.
- Optimise the user experience for internal and external systems, promoting efficiency and usability.
- Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.
- Maintain focus on the security, scalability, and efficiency of systems to support the company's growth.
Commercial & Communication Excellence:
- Align IT and UX strategies with broader business objectives, focusing on growth, cost-efficiency, and customer experience.
- Communicate project scope, timelines, and outcomes effectively to non-technical stakeholders.
- Manage relationships with third-party vendors to ensure external resources align with business goals.
Essential Skills & Qualifications:
- Proven leadership experience in IT or UX, with a track record of delivering key projects.
- Strong experience in managing cross-functional teams and driving strategic initiatives.
- Knowledge of PHP, MySQL, and MVC frameworks, with an emphasis on people and project management.
- Strong commercial acumen with the ability to align technology strategies with business goals.
To apply please contact Lewis.Ashcroft@servicecare.org.uk or call 01772 208962
