At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the Role
As a HR Advisor within the ER Cases team, you will be managing a high volume of caseload in accordance with departmental service level agreements (SLA’s) and People Policies, seeking support from the HR Business Partner for their respective area or the Head of People for complex employee relations and litigation. You will be supporting managers in the handling of the cases, advising them on the best practice to enable a fair and reasonable decisions or applications of policies and procedures.
As the role covers our West Midlands network, there will be a requirement to travel across the Cadent West Midlands Gas Distribution Network and sited location, to support case management activity for customer base and attendance at meetings and hearings.
What you’ll get to work on
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Provide advice and guidance on a range of topics including:
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Disciplinary cases up to and including dismissal and appeal
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Sickness cases at all levels up to and including potential medical redeployment/ill health dismissal and/or sickness absence Step 3 dismissal; advise on reasonable adjustments
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Performance improvement cases at all levels up to and including potential redeployment, PIP and Dismissal
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Grievance cases at all levels
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Other cases as required including but not limited to flexible working requests, talent mapping, diversity & inclusion, drugs & alcohol, death in service
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Ensure outcomes & follow up action are undertaken, updating the case management system, and ensuring transaction of the case to close
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Provide administrative support at formal hearings or meetings as required either by the People Policy or as directed by your Manager or your stakeholder to ensure a robust and customer focused service
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Proactive participation in best practice reviews of cases to ensure continuous learning and process improvement
What we are looking for
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CIPD qualified or proven relevant experience
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Experience managing cases and transactions to service level agreements (SLA’s), guiding and supporting people at all levels in administration
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Excellent understanding of external good practice i.e. ACAS requirements for policies/processes
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Experience of supporting formal meetings & hearings
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Ability to work under pressure and deliver high quality work in a timely manner
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Ability to manage a high workload in line with challenging SLA’s, multi-task and prioritise work to offer a consistently high level of service
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Effective stakeholder relationship management
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Ability to confidently challenge current ways of working and influence change
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Clear and confident communicator (verbal and written) with the ability to adapt communication style in given situations
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Resilient and tenacious approach
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
