This position serves as a Supervisory Medical Support Assistant in Community Care Service. The Supervisor MSA performs administrative work within the main facility. The Supervisory Medical Support Assistant (MSA) is responsible for coordinating, directing and assuring quality management of the administrative activities related Community Care service and clinics. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; writing functional statements, evaluating performance, conducting complaint resolution, and taking disciplinary action when necessary.
Other administrative and management responsibilities are to include but are not limited to:
- Responsible for the management of the scheduling functions completed by Community Care Outpatient Clinics MSAs.
- The employee has full administrative and professional responsibility for planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
- Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required.
- Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required.
- The Supervisory MSA is responsible for operational integrity and control of the full range of administrative support activities in support of the Community Care and its evolving agencies.
- Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Community Care Specialty Clinics.
- Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Chief, of Community Care Service.
- Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available.
- Responsible for the day-to-day oversight and supervision of Community Care Outpatient Clinics.
- Maintains inventory of all supplies utilized by Community Care Section employees.
- Orients new employees to the operation of the section, develops training plans, and oversees training in established Community Care administration policies, procedures and duties.
- Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act.
- Assists with the planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
- Day to Day work will require high degree of knowledge in CPRS, VISTA, Community Care processes, Scheduling Directives and Bed Management Systems.
- The MSA Supervisor provides oversight of the MSA/File clerk scanners within Community Care.
- Performs reviews and audits on numerous/voluminous medical reports from non-VA health care facilities to ensure documents are scanned in accordance with scanning guidelines.
- Ensures receipts, intake and indexing of health and/or administrative information is correct and accordance with scanning guidelines.
Supervisor makes assignments by defining the overall objectives, priorities, and deadlines and assist with unusual situations that do not have clear precedents. Independently plans the work; resolves problems for the unit and of the employees assigned to the team, carries out successive steps of assignments; and makes adjustments using accepted standard operating procedures or practices. Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines, directives, instructions, and accepted practices in the occupation and refers new or controversial issues to the supervisor for direction and/or assistance. The Supervisor maintains confidentiality and ensures an employee right to privacy is not compromised. The Supervisor reviews work for results achieved, technical soundness, and conformance with applicable regulations, policies and requirements.
Work Schedule: Monday-Friday 7:30am-4:00pm. Subject to change based on Agency Needs
Telework: Ad-hoc as determined by Agency.
Virtual: This is not a virtual position
Functional Statement #: 51203F
Starting at $66,534 Per Year (GS 8)