The position of Front Office Supervisor (full time, permanent role) has become available at Courtyard by Marriott Luton Airport......
The position of Front Office Supervisor (full time, permanent role) has become available at Courtyard by Marriott Luton Airport. Reporting into the Front Office Manager, you will be responsible for managing the smooth operation of the hotel reception desk. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered. Your role will include running night audit, health and safety checks and dealing all guests requests. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
Where Will You Be Working?
Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
Job Description:
As the Hotel Front Office Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.
Responsibilities:
Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Requirements
Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient computer skills, including knowledge of hotel management systems.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Perks and Benefits:
Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
