Total 189 Manager level F&B / Tourism / Hospitality job vacancies in Graham School, Woodlands Drive, Scarborough, YO12 6QW

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join our pre-opening team in Mandai Rainforest Resort by Banyan Tree.

As part of the pre-opening team, the successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.

Key Responsibilities

• Working with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.
• Manage any IT issues that may occur and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.
• Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.
• Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
• Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
• Ensure the accuracy and computer audit trail of daily and monthly financial reports.

Job Requirements

• Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field.
• At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar property. Prior experience as part of a pre-opening team for a Resort will be an advantage.
• Excellent interpersonal and communication skills

Main Duties and Responsibilities

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort. Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards.

The ideal candidate should have a strong background in the hospitality industry, particularly in establishments of the same standing, and an uncompromising commitment to maintaining standards and exceeding guests’ expectations.

Key Responsibilities

Operational Leadership:

• Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards.
• Ensure that all departments work closely to deliver a seamless luxury experience.

Guest Experience & Retention:

• Lead and manage the delivery of exceptional guest service.
• Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
• Foster strong and good relationships with VIP guests, corporate clients, and travel partners.
• Implement programs to enhance guest loyalty and encourage repeat business.

Staff Management:

• Recruit, train, and manage hotel staff, including department heads and front-line employees.
• Foster a positive work environment that promotes teamwork, professional development, and high performance.

Financial Management:

• Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management.
• Monitor financial performance, implement cost-saving measures, and drive profitability.

Quality Assurance:

• Maintain and enforce the hotel's quality standards and procedures.
• Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

Marketing and Sales:

• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.
• Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

Strategic Planning:

• Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals.
• Provide insights and recommendations to senior management for continuous improvement.

Health and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Implement and oversee emergency response procedures and staff training programs.

Job Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous.
• Strong leadership and team management skills with a proven track record of managing a hotel or resort.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.
• Excellent knowledge of luxury hospitality trends, standards and practices.

Responsibilities :
• Responsible for formulating and implementing effective strategy and marketing plans for each brand under the group, to achieve growth in market share and company’s profitability.
• Foster relationships and work alongside stakeholders to devise and implement F&B partnerships, events, and promotions in line with brand standards to drive business goals.
• Develop, coordinate and implement social media initiatives as well as promotional programs.
• Budgeting- Manage expense report and accruals.
• Responsible for consumer outreach to increase reach and engagement for F&B marketing efforts.
• Drives cross-functional collaboration within the business for the purpose of creating brand demand and marketing plans.
• Lead the marketing team effectively to achieve established objectives and evaluate the performance of staff on their contribution in attaining objectives.
• General Duties / Administrative Matters within the Marketing Communications Department and any other duties as may be assigned from time to time.

Experience
• At least 3 years of relevant working experience in F & B service industry, media relations or marketing communications will be an added advantage.
• Posses Degree (or equivalent) in marketing, business, or related field.
• Bilingual and able to use Chinese software.
• Able to understand and speak Mandarin is an added advantage.

We are looking for an FOOD SERVICES FLOOR MANAGER to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Assistant restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. Responsibilities •

Coordinate daily Front of the House and Back of the House restaurant operations •

Deliver superior service and maximize customer satisfaction •

Must be efficient at bar. Cocktails, mocktails etc.

Respond efficiently and accurately to customer complaints •

Regularly review product quality and research new vendors •

Organize and supervise shifts •

Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning product

• Ensure compliance with sanitation and safety regulations •

Manage restaurant’s good image and suggest ways to improve it •

Control operational costs and identify measures to cut waste •

Create detailed reports on weekly, monthly and annual revenues and expenses •

Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Proven customer service experience as a manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and PeachWorks

• Strong leadership, motivational and people skills

• Acute financial management skills

Salary $ 5000 - 6000

Bedok

Mon - Fri 11am - 8pm, Sat 11am - 4pm

Responsibilities

• Oversee the preparation of a wide variety of dim sum items, including steamed, fried, and baked specialties.
• Create innovative dim sum recipes while preserving traditional Cantonese culinary techniques.
• Lead, train, and mentor the dim sum kitchen team to ensure high standards of food preparation and presentation.
• Plan and manage daily kitchen operations, including inventory control and purchasing.
• Monitor food costs and manage waste to achieve financial targets.
• Ensure strict adherence to food safety, hygiene, and health standards.
• Collaborate with management on seasonal menu changes and promotions.

Requirements

• Min 3-5 years of working experience as Dim Sum Head Chef.
• Preferably expertise in dim sum preparation and techniques, with a creative approach to menu innovation.
• Strong leadership and team management skills.
• Ability to work under pressure in a high-volume kitchen.
• Knowledge of food costing, inventory management, and kitchen operations.
• Culinary certifications or specialized training in Cantonese cuisine are highly desirable.
• Open to travel to different outlet time to time (1 central kitchen & 3 outlet).

Interested candidates may click the apply button. Please be informed that only shortlisted candidates will be notified.

Company: Nala Employment Pte Ltd | License No: 16C8302

Contact Person: Tan Zhi Ning

Registration No: R23116671

Roles and Responsibilities

• Manage daily logistics operations
• Develop and implement transportation operations performance goals (KPI) using quality management knowledge
• Develop and implement operational policies, standards and procedures (SOPs) in regard to
• Delivery Quality Control including

- Temperature control

- Process for delivering items

• Vehicle cleanliness
• Vehicle maintenance including accessories
• Vehicle accidents
• Delivery processes for customers
• Goods Delivery timeframe
• Placement of goods upon delivery
• Delivery Quality Control including temperature control, placement of goods in vehicle
• Review, develop and implement solutions to improve current business processes through application of supply chain and business management principles (come up with ideas to improve current processes)
• Develop contingency/business continuity plans for risks associated wih process changes (e.g. when vehicle breaks down & etc.)
• Route planning with efficiency in mind
• Review, develop and implement solutions to improve current business processes
• Align resources management (manpower and asset) strategies with business strategies
• Other ad-hoc duties as designed by the management

Requirements

• Candidate must possess at least relevant Bachelor's Degree / Professional Degree.
• At least 3 years of working experiences in related field.

Job Description & Requirements

We are seeking an experienced and detail-oriented Finance Controller to join our team. The ideal candidate must be fluent in Chinese to communicate with our Mandarin speaking colleagues and employer. The ideal candidate should possess a strong background in senior finance management in the top-tier hotels.

Key Responsibilities:

Oversee the financial operations of the company.

Ensure compliance with accounting standards and regulatory requirements.

Collaborate with different departments to support financial decision-making.

Provide strategic financial advice to senior management.

Qualifications:

Bachelor's degree or above in Accounting, Finance, or a related field.

Fluent in Chinese (written and spoken) is a must to communicate with our Mandarin speaking colleagues and employer.

Experience in the hotel industry is a strong advantage.

CA, ACCA, CPA qualification is preferred.

Strong analytical, problem-solving, and communication skills.

Academic Qualifications:

Bachelor's degree in fields such as Business Administration, Marketing, Ecommerce, International Business, or related disciplines.

Other Skills requirement:

• A minimum of 3 years in Ecommerce management, Marketing, or a related field. Practical experience in the Fast-Moving Consumer Goods (FMCG) industry or related fields is essential. Experience in digital marketing, including SEO, SEM, email marketing, and social media advertising are a plus.
• Proficiency in using ecommerce platforms and tools.
• Knowledge of web design and development is a plus.
• Strong organizational and multitasking abilities. Ability to work independently and collaboratively within a team.
• Excellent cross-cultural communication skills, able to collaborate with clients and teams. Experience in project management is advantageous.
• Exceptional data analysis and logical reasoning abilities, capable of extracting key insights from data and making informed decisions. Proficiency in office software such as the Microsoft Office suite.

Responsibilites & Scope of work

Platform Management: Oversee the daily operations of ecommerce platforms, ensuring seamless functionality and user experience.

Sales Optimization: Develop and implement strategies to drive online sales, including product placement, pricing, and promotional activities.

Product Listings: Create and optimize product listings with accurate descriptions, high-quality images, and competitive pricing.

Data Analysis: Monitor and analyze website performance, traffic, and sales data to identify trends and opportunities for improvement.

Marketing Coordination: Work with the marketing team to execute online marketing campaigns, promotions, and advertisements.

Inventory Management: Ensure proper stock levels and efficient order fulfillment processes.

Customer Service: Handle customer inquiries, complaints, and returns to maintain high levels of customer satisfaction.

Data Analysis: Monitor and analyze website performance, traffic, and sales data to identify trends and opportunities for improvement.

Marketing Coordination: Work with the marketing team to execute online marketing campaigns, promotions, and advertisements.

Inventory Management: Ensure proper stock levels and efficient order fulfillment processes.

Customer Service: Handle customer inquiries, complaints, and returns to maintain high levels of customer satisfaction.

Scope includes:

• Analyse new market trends, business opportunities and market segments in global and local landscape.
• Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
• Analyse service quality and customer satisfaction.
• Assess potential partnership prospects.
• Define and revise order fulfilment policies and procedures.
• Design business questions to be used for data mining and analysis.
• Develop a service recovery framework.
• Develop and implement roadmap for online store's functionality.
• Develop service operations.
• Develop, manage and measure performance of technology vendor relationships.
• Drive e-commerce sales performance.
• Encourage service innovation.
• Generate ideas and strategies based upon data-driven insights and recommendations.
• Implement e-commerce strategic and tactical programmes.
• Manage and review e-commerce operations and processes.
• Manage customer retention and loyalty programmes.
• Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
• Manage the procurement and implementation of new technologies.
• Measure order fulfilment and customer satisfaction performance.
• Monitor and review data mining and analytics tools.
• Assist in developing and maintaining strong relationships with clients, distributors, and partners to drive business growth.
• Prepare business proposals, presentations, and reports on Ecommerce performance and present findings to the management.
• Coordinate with internal departments such as sales, mkt, production, logistics, and finance to ensure smooth execution of projects and orders.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Key Responsibilities

• Increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotels
• Identify new markets segments and business opportunities, and pro-actively gather market and customer information
• Review own sales performance and negotiate terms and agreements, and work towards closing sales.
• Utilise various forms of communication such as email, phone or online social media to develop relationships with clients.
• Develop relationship with guests/customers and ensure quality service delivered in accordance to company's standards.
• Prepare weekly sales report and assist in annual sales budget for management approval.
• Co-ordinate with internal customers in meeting external customers’ requirements.
• Follow-up with clients' on proposal, contracts, reservation, payment, etc.

Skills Requirements

• Proficient in prospecting, negotiation and managing customers relationship
• Demonstrate initiative and enterprising behaviours, results oriented and self-motivated
• Display critical thinking and analytical skills
• Excellent interpersonal and communication skills, both written and spoken
• Able to provide excellent service with prompt follow up actions
• IT savvy preferably with OPERA system knowledge

Note:

• Senior Sales Manager will be accredited for candidates with more than 5 years of hotel sales experiences.
• Only shortlisted candidates will be notified.

Job Highlights:

• Staff Meal provided
• Career Growth & Development
• Progressive & Family - Friendly Culture
• AWS
• Performance Bonus
• Staff Discount

Job Description

• Ensure excellent customer service
• Ensure that the restaurant is clean and tidy always
• Ensure all workstations are fully stocked up and operationally ready
• Ensure all soiled dishes are cleared from the stations
• Prepare and turnover tables
• Assist customers with their needs and requests
• Take orders and process payment for customers with the POS
• Contribute to customer service over various platforms.
• Follow food and beverage safety and hygiene policies and procedures.
• Maintain quality control procedures
• Prepare for service (mise en place)
• Implement operations for service excellence
• Assist the team leader/outlet manager in running the daily operations
• Any other duties assigned by supervisor from time to time

Job Requirements

• Prior experience as a Service Staff for at least a year
• Possess willingness to learn and a positive attitude
• Ability to work under pressure and manage multiple tasks simultaneously
• A team player with strong communication and interpersonal skills
• Responsible and meticulous in completing tasks
• Project a positive and professional image
• Familiarity with POS systems and restaurant software
• Experience working in hotel and ability to speak in both English and Mandarin will be advantageous

•To control the food cost and the consistency of quality and quantity of food served

• Assists in the implementation of annual promotion plan and menu change cycle.

• Assists in maintaining standards of hygiene and cleanliness in all kitchen and related areas.

• Co-ordinates with Assistant F&B Manager in ensuring that operations functions are efficient and timely

• Recommend and organize proper and systematic storage of food items in the kitchen

• Prepares duty rosters schedules vacation and public holidays accordingly.

• Competent with health, safety, and other emergency procedures

• Perform other reasonable duties as assigned by the Head Chef

• Minimum Degree required

• Good knowledge of MS office, Exel and Payroll Software

• High level of flexibility

Job Description & Requirements

The Manager/Senior Manager uses data analytics and determines new strategies to make production processes more efficient to meet organisation's goals. He/She establishes, implements and manages projects to meet operational objectives. He/She manages his/her team resources and balances between production requirement and manpower resources to ensure organisation's sustainability. He/She integrates quality principles and methodology to enhance engineering performance within the organisation.

In addition the Manager/Senior Manager evaluates the organisation’s approach towards a lean enterprise and uses data analytics for business insights identification. He/She drives innovation practices in the organisation and review manufacturing processes to reduce working capital and optimize inventory levels.

As a people manager, the Manager oversees manpower, financial, training and resource planning deployment within the organisation. He displays a high level of organisational awareness and leadership skills by working in a consultative manner with other departments/sections within the organisation.
~ Analyse data for business insights identification.
~ Analyse production efficiencies.
~ Conduct interviews and make hiring decisions.
~ Determine priorities dynamically and set planning assumptions for work in progress levels by product, cycle time and yield.
~ Develop On-the-job training programme.
~ Develop workplace learning plan.
~ Evaluate organisations approach towards a lean enterprise.
~ Evaluate the sustainability of manufacturing process by preparing rough cut capacity plans.
~ Evaluate workplace safety and health management system for compliance and improvement.
~ Improve operation planning through use of big data and advanced analytics modelling.
~ Integrate quality principles and methodology to enhance engineering performance.
~ Lead change management in the organisation.
~ Manage balance between production requirement and manpower resources.
~ Manage innovation practises in organisation.
~ Manage manufacturing key metrics including loading, performance to commitments, on time delivery and bottlenecks.
~ Manage material requirements planning taking into account the sales forecast, production plan and production capacity.
~ Resolve workplace grievances and disputes.
~ Review manufacturing processes to reduce working capital and optimise inventory levels.

1) Manage the food and beverage provision for functions and events

2) Organise, lead and motivate the catering team

3) Ensure health and safety regulations are strictly observed

4) Monitor the quality of the food and service provided

5) Maintain stock levels and order new supplies as required

6) Interact with customers if involved with front of the house work

7) Negotitate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered

8) Oversee the management of facilities, eg: checking event bookings and allocation of resources and staff

Requirement:

1) Good Knowledge of F&B is an advantage

2) Firm and be able to think on the feet in order to manage the ground staff

3) Possess effective communication skills with a drive to succeed

4) Sociable, passionate, committed and enthusiatic

5) Ability to troubleshoot and resolve issues

•To control the food cost and the consistency of quality and quantity of food served

• Assists in the implementation of annual promotion plan and menu change cycle.

• Assists in maintaining standards of hygiene and cleanliness in all kitchen and related areas.

• Co-ordinates with Assistant F&B Manager in ensuring that operations functions are efficient and timely

• Recommend and organize proper and systematic storage of food items in the kitchen

• Prepares duty rosters schedules vacation and public holidays accordingly.

• Competent with health, safety, and other emergency procedures

• Perform other reasonable duties as assigned by the Head Chef

• Minimum Degree required

• Good knowledge of MS office, Exel and Payroll Software

• High level of flexibility