Total 56 job vacancies by Marina Bay Sands Pte. Ltd.

Support the Executive Chef and the team in ensuring the efficient preparation for all aspects of the kitchen operations.

• Act as a coordination point for communication between Team Members and Executive Chef.
• Assist and be involved in the pre-screening and selection of all potential Team Members as directed by the Executive Chef.
• Establish grooming standards which adhere to the company policies and the industry.
• Manage and handle all administrative duties effectively for the department with regards to Team Members, payroll, records, scheduling, duty rosters, purchase requests, market list order and recipe costing as per company operating systems.
• Assist with the receiving, segregating and tracking of all OS&C items as directed by the Executive Chef.
• Assist Executive Chef to identify kitchen defects and recording efficiently on a master punch list as per instructed by chef office.
• Organize kitchen space, working stations and storeroom in the most efficient and professional way putting up basic hygiene and cleaning systems setting up all kitchens for success.
• Assist Executive Chef in the elaboration of menus, recipe card and plating guides.
• Keep track on the new hired employee using HR supporting document and performance appraisal.
• Ensure for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation.
• Work closely with receiving and purchasing on a day to day operation controlling raw material quality standard.
• Ensure quality of food items according to the standards in place. It includes ensuring all food items are in perfect sanitary condition, applying “First in First out!” kitchen best practice.
• Monitor the production of food items to ensure they are in compliance with the prescribed recipes and specifications. Adhere to all the standards of food presentation, production, and portioning controls.
• Make sure timely pre-preparation before rush hours as well as for the next day “Mise en Place “requirement.
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure uncompromising level of commitment and support to the hygiene manager and executive chef in order to achieve the highest level of food safety requirement in all kitchens.
• Maintain a high standard of cleanliness and sanitation in and around all culinary work areas and ensure that all colleagues clean their stations after every service. Be responsible ensuring that daily and weekly cleaning are strictly followed.
• Ensure safe and proper use of equipment at all times and to instruct this to all culinary colleagues.
• Report to culinary management any maintenance defects using the correct and proper procedures.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers.
• Estimate food consumption to schedule purchases and requisition of raw materials.
• Minimize waste and spoilage to expenses in line with budget.
• Prepare efficient daily work list and train line cooks to produce mise en place with sense of priority and time management.
• Assist Executive Chef in providing all team members with a daily briefing to inform them of particular items, changes in procedures, new operating policies or information deemed to be of general interest.
• Attend all Sous Chef meetings and pass on information to culinary colleagues.
• Ensure a cooperative and professional rapport is maintained with all external controls.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Co-ordinate with main kitchen, pastry and butchery to ensure that there is sufficient supply of high quality mise en place for next shift.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Constantly provide feedback to the employees on their job performance creating a work environment which valued trust and transparence.
• Help maintaining high productivity levels through efficient monitoring of duty roster which are relevant to business needs. Organize and plan annual leave in the same manner.
• Maintain high standards of grooming for oneself and subordinates ensuring good customer relations are maintained at all times, in particular when working in the public areas of the hotel.
• Work inside and continuously maneuver in and around all areas of the offices as well as the Kitchen

Job Requirements

Education & Certification

• Vocational School or above

Experience

• 7 years managerial experience in a high volume 4-5 star hotel
• Possess a comprehensive and diverse culinary background that suggests a well-developed set of skills in terms of being able to cope in a large, diverse kitchen & restaurant environment

Other Prerequisite

• Knowledge of Asian and Western cuisines, their preparation and service. Understanding of latest culinary concepts in a broad range of cuisines
• Knowledge in using computer for administration work
• Good knowledge on basic accounting and calculation of food costs
• Excellent logistical, culinary and leadership skills
• Fluent in English, knowledge of additional languages is advantageous
• Willing and able to work shift work
• Able to demonstrate a positive attitude and take pride in one’s work. This must be reflected in the product produced for our guests to consume

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities
Personnel Management
• Follow orders and advice instructed by Chef de Partie and Sous Chefs to perform job task following directions.
• Adapt yourself to business needs and be willing to work any day of the week and any shift.
• Remain focus and complete one task before switching to the next one.
• Follow work list assigned by Chef de Partie, completed within acceptable time frame.
• Attend and participate in company trainings, embracing learning opportunities with a positive attitude and adhere to company philosophy.
• Work calmly and efficiently while promoting good working relations in the culinary/pastry/bakery department.
• Able to demonstrate a positive attitude and take pride in one's work. This must be reflected in the product produced for our guests to consume.
• Be aware of and adhere to company policies and statutory requirements with regards to health and safety, sanitation, and fire procedures.
• Report to culinary management any maintenance defects using the correct and proper procedures.
• Maintain high standards of grooming for oneself and subordinates ensuring good customer relations are maintained at all times, in particular when working in the public areas of the hotel.
• Ensure that you report to work on time as per culinary department schedules. Report any sickness or absence from work using the correct procedures.

Kitchen / Food
• Monitor the production of food items to ensure they are in compliance with the prescribed recipes and specifications. Adhere to all the standards of food presentation, production, and portioning controls.
• Ensure quality of food items according to the standards in place. It includes ensuring all food items are in perfect sanitary condition, applying First in First out! kitchen best practice.
• Ensure all food products are stored properly in their appropriate fridges and storage containers throughout a shift.
• Maintain a high standard of cleanliness and sanitation in and around all culinary work areas and ensure that all colleagues clean their stations after every service.
• Ensure safe and proper use of equipment at all times and to instruct this to all culinary colleagues.

Job Requirements
Education & Certification
• Degree / Diploma and Certification in Culinary Arts or Patisserie or Bakery

Experience
• 1-3 years of experiences as a culinary arts, pastry or bakery profession.

Competencies
• Able to identify different kind and categories of raw materials.
• Can differentiate the various type of cuisines.
• Basic cooking and sanitary knowledge
• Monitoring of basic cooking preparation techniques and utilization of knives.
• Have a well-groomed, professional appearance.
• Willing and able to work shift work.

Job Responsibilities
• Support and assist Executive Chef and his team with daily operations within the department and supporting departments.
• Maximize profitability through managing the cost of sales, inventory and labor productivity and general expenses of the Culinary Operations.
• Review sales and food cost on a regular basis to achieve budgetary goals
• Act as a coordination point for communication between Team Members and supporting departments in Marina Bay Sands.
• Achieve and maintain a reputation for Marina Bay Sands as an exciting culinary venue well known for quality of food.
• Create innovative and exciting menus, providing a balanced range of cuisines to meet customer requirements while providing quality in taste, temperature and presentation.
• Establish appropriate service standards, train and motivate the F&B Kitchen team to demonstrate these standards while carrying out their duties.
• Provide quality food products for our guests and supports in achieving all goals designated by the Executive Chef
• Involve in the timely pre-preparation before rush hours as well as for the next day “Mise en Place“ requirement.
• Comply and ensure hygiene policies are strictly adhered to a daily basis applying “First in First out! “ Kitchen best practice.
• Conduct training on hygiene standards and performs regular inspections with outlet chefs and stewarding.
• Liaise with facilities management to ensure adequate preventative maintenance programs are being executed to keep kitchen equipment in good working order while maximizing their life span.
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Company’s vision, mission and values.
• Liaise with restaurant managers and headwaiters keeping oneself informed of the patrons feedback and preferences and being involved in the overall planning of the business.
• Investigate and resolve guest opportunity in a prompt, courteous and professional manner with proper documentation and resolutions.
• Ensure a cooperative and professional rapport is maintained with all external controls. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Manage and handle all administrative duties effectively for the department with regards to Team Members, payroll records, scheduling and duty rosters, purchase requests, office equipment, mail, and email and phone inquiries.
• Provide constant feedback to the employees on their job performance creating a work environment which valued trust and transparency.
• Help maintaining high productivity levels through efficient monitoring of duty roster which are relevant to business needs. Organize and plan annual leave in the same manner

Job Requirements
Education & Certification
• Possesses a Certificate or Diploma in Culinary

Experience
• At least five years of managerial experience in a 4 – 5 star hotel or quality restaurant

Other Prerequisite
• Must have strong culinary experience
• Excellent in leadership & supervisory skills with a “hands-on” approach
• Excellent logistical, culinary and leadership skills
• Fluent in English, knowledge of additional languages is advantages
• Able to instill safety and sanitation habits
• Willing and able to work shift work
• People and customer-oriented, motivator & self-starter
• Team builder, displays initiative and creativity
• Knowledge in using computer for administration work
• Good knowledge on basic accounting and calculation of food costs
• Must be willing to work more than 44hrs per week if the need arises

Job Responsibilities
• As a Chef de Partie, you are required to work closely with the Sous Chef and Head Chef in order to assist with the preparation, cooking and presentation of produce. You are responsible for running a section with the assistance of Commis Chef
• The management of a section with the assistance of Commis Chefs
• The preparation and cooking of food to the restaurant specific standards
• Development and supervision of the Commis Chef on section
• Awareness and implementation of waste controls
• Section stock control and rotation
• Completion of the cleaning schedule for the kitchen
• Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc
• Detailed Knowledge of the full menu
• Team working
• Compliance with legal requirements under the H&S act 1974 and food hygiene
• Adherence to all policies, procedures, standards, specifications, guidelines and training programs
• Reporting of maintenance issues to the relevant parties
• All restaurant and menu standards adhered to at all times
• Food produced to highest standards and to restaurant specification
• Wastage kept to an absolute minimum
• Stock items used in the correct order
• Ability to give a detailed description of all dishes
• All health and safety requirements met and documentation including cleaning schedules and temperature records completed
• Full support given to Sous and Head Chef and colleagues
• Smooth and efficiently run section, tasks completed in a timely manner
• Regular and consistent training, coaching and support given to Commis chefs

Job Requirements
Education & Certification
• Diploma/Degree in Culinary Arts/ Pastey or related field preferred

Experience
• Minimum 5 years of experiences in a full fletch kitchen with at least 2 years in the similar capacity

Competencies
• Possess food hygiene and safety certification
• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance
• Demonstrates a full understanding of their role and carries it out in line with their job description
• Works effectively with the rest of the team
• Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources
• Communicates clearly, professionally and concisely whilst actively listening to others and giving consideration to their needs and opinions
• Tries to take the bigger picture into consideration and is confident as to when and where to seek guidance and clarity from senior members of the team.

JOB RESPONSIBILITIES

• The management of a section with the assistance of Commis Chefs
• The preparation and cooking of food to the restaurant specific standards
• Development and supervision of the Commis Chef on section
• Awareness and implementation of waste controls
• Section stock control and rotation
• Completion of the cleaning schedule for the kitchen
• Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc.
• Detailed Knowledge of the full menu
• Team working
• Compliance with legal requirements under the H&S act 1974 and food hygiene
• Adherence to all policies, procedures, standards, specifications, guidelines and training programs
• Reporting of maintenance issues to the relevant parties
• All restaurant and menu standards adhered to at all times
• Food produced to highest standards and to restaurant specification
• Wastage kept to an absolute minimum
• Stock items used in the correct order
• Ability to give a detailed description of all dishes
• All health and safety requirements met and documentation including cleaning schedules and temperature records completed
• Full support given to Sous and Head Chef and colleagues
• Smooth and efficiently run section, tasks completed in a timely manner
• Regular and consistent training, coaching and support given to Commis chefs

JOB REQUIREMENTS

Education/ Certification

• Possess food hygiene and safety certification
• Well verse in Singapore MUIS Halal Quality Management System (HalMQ) policy

Other Prerequisites

• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance
• Demonstrates a full understanding of their role and carries it out in line with their job description
• Works effectively with the rest of the team
• Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources
• Communicates clearly, professionally and concisely whilst actively listening to others and giving consideration to their needs and opinions
• Tries to take the bigger picture into consideration and is confident as to when and where to seek guidance and clarity from senior members of the team.

Job Responsibilities
• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met.
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying €œFirst in First out!€ Best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation.
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers.
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements
Education & Certification
• Degree / Diploma / Certification in Culinary or Management

Experience
• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies
• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work.
• Have a well-groomed and professional appearance.
• Work inside and continuously maneuver in and around all the Kitchens.

Job Responsibilities
• Support the Executive Chef and the team ensuring smooth daily operations.
• Manage and handle all administrative duties for the department with regards to Team Members, payroll, records, scheduling, duty rosters, purchase requests, market list order and recipe costing as per company operating systems.
• Assist in menus preparation, recipe card and plating guides.
• Work closely with receiving and purchasing team on a day-to-day operation controlling raw material quality standard.
• Ensure quality of food items according to the standards in place. It includes ensuring all food items are in perfect sanitary condition, applying “First in First out!” best kitchen practice.
• Monitor the production of food items to ensure they are in compliance with the prescribed recipes and specifications.
• Adhere to all the standards of food presentation, production, and portioning controls.
• Ensure uncompromising level of commitment and support to the Hygiene Manager and Executive Chef to achieve the highest level of food safety requirement in all kitchens.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers.
• Estimate food consumption to schedule purchases and requisition of raw materials.
• Minimize food waste and spoilage to expenses in line with budget.
• Prepare efficient daily work list and train line cooks to produce mise en place with sense of priority and time management.
• Assist Executive Chef in providing all team members with a daily briefing to inform them of particular items, changes in procedures, new operating policies or information deemed to be of general interest.
• Provide constant feedback to the employees on their job performance creating a work environment which values trust and transparency.
• Maintain high productivity levels through efficient monitoring of duty roster which are relevant to business needs. Organize and plan annual leave in the same manner.
• Maintain high standards of grooming for oneself and subordinates ensuring good customer relations at all times, in particular when working in the public areas of the hotel.
• Work inside and continuously maneuver in and around all areas of the offices as well as the Kitchen.

Job Requirements
Education & Certification
• Diploma/Degree in Culinary Arts or related field preferred

Experience
• 7 years managerial experience in a high volume 4-5 star hotel / Restaurant

Competencies
• Possess a comprehensive and diverse culinary background that suggests a well-developed set of skills in terms of being able to cope in a large, diverse kitchen & restaurant environment
• Knowledge of Asian / Western / Italian / Japanese cuisines, their preparation and service.
• Have understanding of latest culinary concepts in a broad range of cuisines
• Knowledge in using computer for administration work
• Good knowledge on basic accounting and calculation of food costs
• Excellent logistical, culinary and leadership skills
• Able to instill safety and sanitation habits
• Willing and able to work shift work

Job Responsibilities

As Supervisor, your role will be to assist the Management team with the following:

• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants.

• Provide strong presence and leadership amongst the team in absence of management Staff.

• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

• Review operating results with the team and identify opportunities to improve performance

• Monitor all cashiering procedures are processed in compliance with accounting standards.

• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.

• Review the reservation book, pre-assign designated tables and follow up on all special requests

• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

• Take personal responsibility to resolve guest issues

• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

• Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

• Responsible for coordinating training of all staff as required

• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite

• Basic service, Cantonese food and operational knowledge

• Have a well-groomed, professional appearance.

• Willing and able to work on shifts, weekends and public holidays

• Able to perform under pressure.

• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

• Maintain complete knowledge of:
1. All menu items available in the bar.
2. All liquor brands, beers, and non-alcoholic selections available in the bar.
3. Every wine/champagne by the glass and major wines on the wine list.
4. Designated glassware and garnishes for drinks.
5. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
6. Daily menu specials and out of stock items.
7. Bar layout, table set-ups, hours of operation.
8. Imputing of items in the Info Genesis system.
9. Daily arrival / departure, VIPs.
10. Be aware of in-house group activities, locations and times.
11. Correct maintenance and use of equipment.
12. All department policies / service procedures.
• Attend line-ups with other staff and review all information pertinent to the day's business.
• Check own grooming and attire standard.
• Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.
• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.
• Assist other bartenders and service attendants whenever possible.
• Perform work and side duties in accordance with departmental procedures.
• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Upsell to guests whenever possible.
• Transport linens to bar whenever required.
• Prepare special items for events in accordance with superior's requests.
• Attend meal breaks as assigned.
• Prepare workstations & pantries, ensuring compliance to departmental standards.
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
• Ensuring that all procedures are carried out to departmental standards.
• Participate and contribute in all designated meetings and training sessions.
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.
• Anticipate, acknowledge and respond promptly to guests requests at all times.
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
• Ensure all assigned closing duties are completed before signing out.
• Take part in formal training programs.
• Provide feedback of any problems to the Superior.
• Work to be part of a cooperative working climate, maximizing productivity and employee morale.
• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
• Review status of assignments and any follow-up actions with Manager on Duty.
• Successful completion of the training/certification processes.
• Collect & Analyze Guest Preferences and Comment Cards.

Job requirements

Education & Certification
• Diploma in Hospitality and Tourism is an advantage.

Experience
• Minimum 12 months in bartending experience

Other Prerequisite
• Meet the legal age to handle alcohol for work purposes
• Proficient in written and verbal English

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program.

• Able to communicate effectively with both English and Mandarin-speaking guests

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities
• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
• Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
• Thank Guests for patronizing the Restaurant as they leave.
• Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
• Relay all Guest comments to the Manager and Assistant Manager.
• Carry out any other duties as assigned by the supervisor.

Job Requirements

Education & Certification

• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

• Possess a well-groomed, clean and professional appearance

• Able to communicate effectively with both English and Mandarin-speaking guests

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

• Provide food & beverage service to guests according to bar specifications and exceed their expectations

• Maintain complete knowledge of:

1. All menu items available in the bar.

2. All liquor brands, beers, and non-alcoholic selections available in the bar.

3. Every wine/champagne by the glass and major wines on the wine list.

4. Designated glassware and garnishes for drinks.

5. Out of stock items.

6. Bar layout, table set-ups & operating hours.

7. Daily arrival / departure, VIPs.

8. Be aware of in-house group activities, locations and times.

9. Correct maintenance and use of equipment.

10. All department policies / service procedures.

11. Keep stock of inventory and manage bars in all areas.

• Attend line-ups with other staff and review all information pertinent to the day’s business.

• Meet with Captains, or Manager to review daily operations and out of stock items. Ensure that other members of the staff are aware of such changes.

• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.

• Assist other bartenders and service attendants whenever possible.

• Perform work and side duties in accordance with departmental procedures.

• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.

• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Upsell to guests whenever possible.

• Transport linens to bar whenever required.

• Prepare special items for events in accordance with superior’s requests.

• Prepare workstations & pantries, ensuring compliance to departmental standards.

• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.

• Participate and contribute in all designated meetings and training sessions.

• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.

• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance.

• Be aware of guests’ reactions and communicate with superior and other service staff to ensure guest satisfaction.

• Ensure all assigned closing duties are completed before signing out.

• Provide feedback of any problems to the Superior.

• Report to Manager on Duty work orders for maintenance and repairs.

• Review status of assignments and any follow-up actions with Manager on Duty.

• Ensure that guests are screened for safety and individuals of disrepute are not allowed entry.

• Monitor the preparation of duty assignments, ensuring compliance to departmental standards.

• Recognize illegal and undesirable behaviour and take appropriate steps to deny entry and have removed from the premises.

• Build Trust and Teamwork.

• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards, rectify ant deficiencies with respective personnel.

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.

• Attention to detail, works well under pressure, great communication skills, a good disposition, works well in a team environment.

• Promote venue on all personal social media platforms in a positive view on a weekly basis

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• A minimum of 3 years’ experience at a supervisory level within a bar or hospitality setting.

Other Prerequisite

• Strong knowledge of beverages, mixology, and bar operations.

• Excellent communication and leadership skills.

• Strong organizational and multitasking abilities.

• Have a well-groomed, professional appearance.

• Ability to work well under pressure in a fast-paced environment.

• Knowledge of health and safety regulations.

• Customer-focused with a positive attitude.

• Ability to work flexible hours, including nights, weekends, and public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities
• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries.
• All other administrative duties in the restaurant

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification

• Willing and able to work on shifts, weekends and public holidays

• Possess a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

• Job Responsibilities
  
  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.
  • Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
  • Assume at all times a pleasing and helpful attitude towards each Guest.
  • Handle politely and channel all telephone messages received and handle reservations.
  • Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
  • Handle and solve any concerns and questions from customers.
  • Supervise servers to ensure excellent customer service is provided every time.
  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.
• 
  
• Job Requirements
  
  • Diploma/Degree in hospitality or related field preferred
  • Minimum 1 year at supervisory level
  • Food Safety, leadership training program.
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays