Total 47 job vacancies by Marina Bay Hotel Private Limited

Job Summary

Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error free.

Key Responsibilities

• Ensure that all correspondence are replied within 24 hours.
• Ensure prompt and accurate answering of all incoming calls within 3 rings.
• Suggest appropriate or ideal package to guests according to the information that was provided.
• Ensure that all follow-up are done promptly and efficiently.
• Upsell wherever possible.
• Ensure that all bookings are retrieved and entered into PMS within the same day.
• Ensure that all daily reports are printed promptly.
• Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.

Key Requirements

• At least 1 year experience in hotel industry (any department)
• Good computer skills
• Fluent in English (Written and Spoken)
• Excellent telephone etiquette

Summary of Responsibilities

• Answer all incoming calls as per Mandarin Oriental standard
• Take reservations through various channels
• Keep track of reservations and ensure that menus are updated at third party booking channels
• Maintain and update database in SevenRooms regularly
• Contact to in-house guest and take their restaurant requirement
• Assist Kitchen and other F&B requirements for special guest dietary restrictions
  Inform outlets and management about VIP guest bookings
• Follow up on guest feedback with Restaurant Manager and email thank you notes
• Update existing dining membership data and get in touch with guests
• Send and follow up on Proposals and Confirmations before cut-off dates
• Be knowledgeable about F&B promotions, menus and other vital business information required
• Create and mail fliers
• Update and improve Loyalty card
• Send daily, weekly and monthly reports required by the Management office

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to work on weekends (Shift work)
• Able to multi-task and work under pressure in a fast pace environment
• Communicates with fluency in English
• Preferably has experience working in either a luxury restaurant or hotel industry
• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Food & Beverage Services Management or equivalent
• At least 1 year(s) of working experience in the related field is required for this position

The Director of Revenue Management is responsible for leading the development and implementation of revenue strategies, techniques, best practices, and driving total revenue management across the Hotel. He/she is responsible for pricing, inventory management, and analysis in line with Hotel and MOHG standards and policies.

Major responsibilities

• Proactively manage inventory for the Hotel to maximize revenue in all areas.
• Ensure a consistent and rational pricing and yield strategy across all channels and all segments according to the MOHG pricing guidelines.
• Accurately prepare Monthly and Weekly Forecasts for all transient segments, group, and other business units.
• Participate in the preparations of the transient and group rooms budgets, with the input of sales and contribute to the development of the transient and group portion of the Hotel's marketing plan.
• Proactively provide data to the team for the purpose of analysing and evaluating specific business segments, specific accounts, market segment mix (Group vs. Transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns.
• Proactively analyse and communicate business trends and booking pace to revenue team in comparison to the market, last year, forecast and budget.
• Continually analyse transient demand, price sensitivity and booking patterns, recognize trends and their relevance to one another and provide pricing, inventory and selling strategy recommendations.
• Assist in providing recommendations for Corporate and Leisure account strategies based on past production and future expectations.
• Assist in developing 3-month, 6-month, and 12-months strategic action plans for the management of the transient revenues.
• Work with the Sales Department and define booking terms, conditions, and allotments for all transient segments.

Job Requirements

• Degree in related discipline
• At least 10 years of related revenue management and optimization experience, preferably with an international luxury hotel chain company
• Excellent understanding and experience in revenue management and pricing strategies
• Comprehensive understanding of key analytical tools (Tableau, Business Objects, SQL, etc.)
• Proven ability and track record in identifying growth opportunities and converting them into successful outcomes
• Possess commercial acumen and an analytical mind

Job Summary

Reporting to the Assistant Director of Events Management, the Assistant Events Manager is responsible for, but not limited to, maximizing the catering revenue by generating dry events with less than ten (10) guestrooms, corporate meetings and functions, and social events.

Key Responsibilities

• Answers all incoming inquiries pertaining to dry events including meetings & functions and social events.
• Qualifies each business opportunity based on budget, attendance.
• Determines availability of space based on yield management principles.
• Presents unique selling points to prospective clients to gain an advantage over the competitor.
• Conducts site inspections.
• To be a one stop shop from inquiry to successful delivery of the event.
• To be on hand on actual day of event to assist client and ensure a flawless event.
• To communicate all facets of the event to the operational support team – banquet operations, florist, chefs, audio-visual technicians, front office, room service etc.
• To know competitors’ strength and weaknesses as well as their pricing and packages.
• Take on ad-hoc projects as assigned by Director of Events Management.

Key Requirements

• At least one (1) year of experience in a similar capacity in an international luxury hotel chain
• Good teamplayer
• Excellent communication and interpersonal skills
• Passionate, self-driven and takes initiative

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

About the Restaurant

Ranked #8 on the list of Asia’s 50 Best Bars 2021 and inspired by the Pacific Ocean and rich culture of Asia’s ports, MO BAR is a vibrant experience that celebrates the flavours and aromas of the region.

Key Responsibilities

• Attend daily briefing and ensure all job assignment duly carried out
• Greet and bid farewell to guests in a professional and warm manner
• Carry out suggestive selling
• Assist manager to ensure a smooth operation
• Ensure that all tables, chairs and operating equipment are clean and ready for service
• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion
• Assist cashier in preparing and presenting bill
• Read the outlet logbook daily to be informed of all information
• Maintain a high standard of personal grooming and portray a professional image at all times
• Assist and conduct all training as per assigned by Bar Manager
• To ensure that Respak and InfoGenesis are properly set up in accordance to meal period
• Any adhoc duties assigned by the Bar manager

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Preferably has experience working in either a luxury restaurant or hotel industry
• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Food & Beverage Services Management or equivalent
• At least 1 year(s) of working experience in the related field is required for this position

Summary of Responsibilities

• Ensure that all audiovisual equipment and lighting of all function room are in order and good working condition to facilitate the smooth running of daily events
• Advise and assist in the planning, selection, production and supply of audiovisual materials
• Develop functional and operational test procedures to evaluate quality and performance of video or audio reception, production and transmission to meet hotel standards
• Perform preventive maintenance of audiovisual equipment
• Monitor and maintain inventory records of audiovisual equipment
• Provide advise to external or internal guests in analyzing technical difficulties
• Attend BEO Meetings
• Be guided by and adhere to the MOHG standards
• Provide the AV Team with clear objectives, constant feedback and training to further enhance department’s level of service

Job Requirements

• Minimum 3 years of AV experience at a managerial level
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Scope of Position

• Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
• Required to communicate in Japanese with our Japanese-speaking guests.

Responsibilities

• Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly
• Provide Concierge- related trainings to Concierge/Baggage & Front Office Team
• Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager
• Ensure that colleagues are well- groomed and arrives for daily duty promptly.
• Coordinates with third-party vendors when necessary
• Do outside errands / taking of guests to destinations (eg clinic /shops etc)
• Well informed on all activities within and outside the hotel
• Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
• Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
• Maintain complete and readily accessible files and records necessary for effective operations and future references
• Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Requirements

• Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests
• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities
• Good communication and interpersonal skills
• Enjoys interacting with guests
• Work on rotating shifts (no night shifts), weekends and public holidays as rostered

Scope of Position

Supervises the work of the subordinates and extends professional technical guidance/skills when so needed. Trains, motivates and disciplines subordinates and ensures that all work performed is in accordance to specification. Prepares the daily engineering reports and liaises closely with other colleagues on engineering defaults. Inspects all engineering/mechanical fittings on a regular basis and ensures that daily logs of plant/utility meter readings are made. Attend to all complaints/request for engineering repair/maintenance work and studies Work Order sheets before issuing such work order of priority to his subordinates after briefing them on the technicalities. Conduct regular testing of fire protection system in accordance to established schedule.

Duties and Supporting Responsibilities

• Responsible for the assignment of job/task to shift technicians and ensures that such completed work conforms with the standards so established by the Hotel.
• Ensure fire protection system are maintain and checked periodically.
• Ensures energy conservation measures are attend to and contribute new ideas further improvement/savings.
• Conduct daily briefing.
• Check and ensure that daily logs of plants/utility meter readings are recorded accurately at specific intervals and investigate any deviances.
• Liaises with the Chief Engineer on day to day control room operations.
• Communicates with his immediate subordinates for the daily maintenance of equipment in accordance to establish engineering policies.
• Ensures that all his subordinates conform to the Hotel’s various policies and enforces such stipulated policies.
• Attends daily meeting and disseminates appropriate information/instructions to his subordinates.
• At the end of his shift, he prepares shift work order report and hands such report to the Chief Engineer.
• Check and inspect the uniform/attire and grooming of his staff and ensures that they meet the standard of the Hotel.
• Receive all guest/other department engineering complaints and assign duties to technicians according to gravity of breakdown and job priority.
• Conducts random inspection of all work done by technicians in his shift.
• Ensure a proper and thorough handover of duties to the Duty Engineer on the next shift.
• Carry out daily inspections of plant rooms, boiler room, fire command centre, generator room.
• During the night shift, he ensures that all public areas are checked/inspected for burnt-out light bulbs and instructs his immediate subordinates to replace such burnt-out light bulbs.
• During the night shift, he has to ensure that the correct engineering stock is maintained in the cabinet so allocated and completes such requisition form when stocks are drawn.
• Provides guidance and technical training to immediate subordinates in the performance of their duties.
• In the absence of the Chief Engineer, he will be required to assume the duties of the Chief Engineer as so delegated by the Chief Engineer.
• Appraises the performance of his subordinates and makes such recommendations to his immediate superior.
• Any other duties which may be assigned from time to time.
• Exercise control over technical drawings in the control room.
• To conduct PAT (Portable Appliances Test) for all portable equipment in guest rooms, offices and outlets. Ensure the PAT test schedule is updated and within its expiry date.
• Ensure Fire, Life, Health, Safety and Security documentation are up to date and all preventive maintenance are carried out by respective contractor timely.

Job Requirements

• Preferably 3 year(s) of working experience in similar capacity and industry, in building maintenance, Hotel, and with supervisory function.
• Preferably specializing in Maintenance/Repair, with electrician license, as required in SIngapore.
• This role is subject to rotational shifts and off/rest day.

Guest Services Executive / Butler / Curator (Club Lounge)

Job Responsibilities:

• Excels in delivering Legendary Quality Experience to all guests.
• Supports the food and beverage and rooms operations at the club lounge.
• Reviews arrivals and ensures preferences and needs are met.
• Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
• Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests’ needs and requests.
• Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
• Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
• Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
• Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
• Promotes and upsells a higher category of room and hotel food and beverage outlets.
• Offers assistance for departure arrangements and provides fond farewell.
• Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

The Director of Food & Beverage is responsible for overseeing the entire food and beverage operation, ensuring exceptional guest experiences, financial performance, and compliance with health and safety regulations. This role involves strategic planning, staff management, menu development, and collaboration with other departments.

Major responsibilities

• Ensure the profitability, efficiency and creativity in each Food and Beverage outlets including banquet functions, outside catering events and in-room dining;
• Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media;
• Analyse and control food and beverage cost in order to achieve financial targets;
• Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximise revenue generating opportunities;
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans;
• Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation;
• Manage Food & Beverage outlets concept changes and renovations as well as the annual CAPEX handling
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards;
• Be part of the Executive Committee team and provide advice and support in decisions and projects relating to the entire hotel
• Ensure the F&B Division is compliant to all Fire, Life, Health, Safety and Security standards adopted by the Group;

Job Requirements

• Bachelor’s degree in Hospitality Management, Culinary Arts, or related field.
• Minimum 5 years of experience in food and beverage management, with significant international exposure in diverse culinary environments
• Current Assistant Director or Director of Food & Beverage in an international 5 star luxury hotel

Scope of Position

• Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
• Required to communicate in Japanese with our Japanese-speaking guests.

Duties and Supporting Responsibilities

• Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly
• Provide Concierge- related trainings to Concierge/Baggage & Front Office Team
• Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager
• Ensure that colleagues are well- groomed and arrives for daily duty promptly.
• Coordinates with third-party vendors when necessary
• Do outside errands / taking of guests to destinations (eg clinic /shops etc)
• Well informed on all activities within and outside the hotel
• Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
• Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
• Maintain complete and readily accessible files and records necessary for effective operations and future references
• Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Job Requirements

• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Previous experience of Minimum 2 Years in a front office or concierge role is preferred.
• Preferably with experience working in similar capacity and in hotel industry.
• Enjoys working with guests and working in a fast paced environment.
• Candidate must be able to work rotationary shifts, weekends and holidays.

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Summary of Responsibilities

• Attend daily briefing and ensure all job assignment duly carried out
• Greet and bid farewell to guests in a professional and warm manner
• Carry out suggestive selling
• Assist manager to ensure a smooth operation
• Ensure that all tables, chairs and operating equipment are clean and ready for service
• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion
• Assist cashier in preparing and presenting bill
• Read the outlet logbook daily to be informed of all information
• Maintain a high standard of personal grooming and portray a professional image at all times
• Assist and conduct all training as per assigned by Managers
• Any adhoc duties assigned by the Restaurant Manager

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Communicates with fluency in English

About the Restaurant

Ranked #8 on the list of Asia’s 50 Best Bars 2021 and inspired by the Pacific Ocean and rich culture of Asia’s ports, MO BAR is a vibrant experience that celebrates the flavours and aromas of the region.

Key Responsibilities

• Attend daily briefing and ensure all job assignment duly carried out
• Greet and bid farewell to guests in a professional and warm manner
• Carry out suggestive selling
• Assist manager to ensure a smooth operation
• Ensure that all tables, chairs and operating equipment are clean and ready for service
• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion
• Assist cashier in preparing and presenting bill
• Read the outlet logbook daily to be informed of all information
• Maintain a high standard of personal grooming and portray a professional image at all times
• Assist and conduct all training as per assigned by Bar Manager
• To ensure that Respak and InfoGenesis are properly set up in accordance to meal period
• Any adhoc duties assigned by the Bar manager

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Preferably has experience working in either a luxury restaurant or hotel industry
• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Food & Beverage Services Management or equivalent
• At least 1 year(s) of working experience in the related field is required for this position