Total 5 job vacancies by TSB Bank

TSB Bank Plc



Job Title: Lead Release Manager
Function: Chapter Lead, Release Management
Salary: From £44500 (Non London) & £52300 (London) + excellent benefits
Location: Hybrid working/flexible across our key sites
Closing Date: 1 November 2024



At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference
Developing and continuously improving our guardrails relating to our Release activities is a key part of this role, a growth mindset is essential to support driving forward our Release Chapter as we strive to increase our capability to land our strategic objectives. Ensuring successful implementation of our structured software releases you will be an expert collaborating closely with Feature Teams, Service Management, IT counterparts, and 3rd parties to ensure a successful delivery, throughout all aspects of the end-to-end software Release cycle. You will be responsible for the Business Release plan, business readiness, implementation activities, and post go live support. Structured Releases will involve all channels of service, and should not be limited to Core Banking, Digital, Internet Banking and Mortgages.

What you’ll bring
- Strong communication skills with the ability to multi-task; work in a fast-changing environment
- Able to challenge the status quo – always looking for ways to make things more efficient and effective
- Strong analytical, problem-solving as well as process management skills.
- Advanced knowledge of collaboration and project management tools (e.g. JIRA, Confluence)
- Adaptable and flexible, able to thrive in a fast paced and dynamic environment. Open to new ideas and willing to embrace change.
- An awareness of Release management/implementation activity in an agile environment
- Experience with continuous integration and deployment (CI/CD) pipelines within an agile methodology
- Experience leading or participating in common agile ceremonies
- Proven experience of breaking down user stories into tasks, setting realistic sprint goals, as well as contributing into Communities of Practice
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that’s enriching and full of opportunities So, if this sounds right up your street, come join our team, we make things happen!
We are TSB. Life Made More.

TSB Bank Plc

Role: Service Delivery Manager (12 Month Fixed Term Contract)
Function: CIO
Salary: From £44500 (Non London) & £52300 (London) + excellent benefits
Location: Hybrid working/Flexible across our key sites
Closing Date: 1 November 2024



At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Service Delivery Manager is a key role, responsible for ensuring the delivery of IT services aligns with the needs of the business. You’ll manage relationships, work closely with the Governance & Control Analysts to deliver consistent service metrics and partner across technology to resolve issues and, drive service improvements. You’ll work closely with the business to manage and improve the delivery of Business Services, leveraging ITIL best practices to manage business relationships through continual improvement.

What you’ll bring

- Ability to understand business needs, capture requirements and in partnership with Service Desk, build and deliver effective service solutions.
- Strong relationship management skills to effectively engage with business stakeholders.
- A commitment to ITIL best practices and service excellence.
- Excellent verbal and written communication skills for cross business interactions and team collaboration.
- Experience driving service excellence and continual service improvement..
- Strategic thinking to align IT services with business objectives.
- Strong problem-solving skills and data-driven decision-making.
- Experience in managing IT service delivery in line with ITIL frameworks.
- Proficiency in service management tools and processes.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Service Operations Management Analyst


Function: CIOSalary: From £33100 (Non London) & £38100 (London) + excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 1 November 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference In this role, you’ll act as an SME as part of the team who owns the technical integration of defined services, providing second level support and deputising for the Service Operations Management Lead.
You’ll drive root cause analysis and permanent fixes for incidents, manage risks and perform maintenance to prevent service issues. You’ll also provision, configure, and maintain infrastructure services, monitor performance and security, resolve operational issues, and automate routine tasks.

What you’ll bring
- Experience of maintaining working-level contact with suppliers and partners.
- Understands and collaborates on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements.
- Ability to contribute specialist expertise and share knowledge to assist others.
- Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc

Marketing Manager, Tagging Implementation
- Fixed Term ContractFunction: Marketing
Salary: Competitive plus generous benefits package
Location: London, Bristol or Gloucester
- Hybrid WorkingClosing: 17 July 24



At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
Our Tagging Implementation team sits within the Website and Mobile Management team. Together, we’re responsible for delivering seamless customer experiences on journeys within TSB website and mobile app, in line with the Bank’s strategy and commercial objectives.

As the Marketing Manager for Tagging Implementation, you’ll take ownership in ensuring TSB is able to track and measure how customers interact with the TSB website and mobile app managing the end-to end tagging process from request to deployment. This includes the integration of various digital tools to support the Digital and Marketing strategy. You will also be responsible for auditing and reviewing the deployment of tags, ensuring that PECR compliance is upheld. You will lead a team of Tag Analysts/Assistant Managers, managing the day-to-day priorities and supporting their development.
What you'll bring
- Experience with Tag Management tools (preferably Tealium IQ) and data layer creation and management
- Experience with configuration, management, and usage of digital analytics solutions (preferably Adobe Analytics)
- Ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
- Ability to guide product development teams in the implementation of Tealium Tag Management within their product set, including QA, debugging and support through to implementation
- Ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
- Understanding of marketing technologies and digital advertising systems and keeping up with the latest digital trends that impact the role such as cookie less future etc.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that's enriching and full of opportunity
So, if this sounds up your street, come join our team, we make things happen!
We are TSB. Life Made More.

TSB Bank Plc

Marketing Manager, Tagging Implementation
- Fixed Term ContractFunction: Marketing
Salary: Competitive plus generous benefits package
Location: London, Bristol or Gloucester
- Hybrid WorkingClosing: 18 June 2024



At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
Our Tagging Implementation team sits within the Website and Mobile Management team. Together, we’re responsible for delivering seamless customer experiences on journeys within TSB website and mobile app, in line with the Bank’s strategy and commercial objectives.

As the Marketing Manager for Tagging Implementation, you’ll take ownership in ensuring TSB is able to track and measure how customers interact with the TSB website and mobile app managing the end-to end tagging process from request to deployment. This includes the integration of various digital tools to support the Digital and Marketing strategy. You will also be responsible for auditing and reviewing the deployment of tags, ensuring that PECR compliance is upheld. You will lead a team of Tag Analysts/Assistant Managers, managing the day-to-day priorities and supporting their development.
What you'll bring
- Experience with Tag Management tools (preferably Tealium IQ) and data layer creation and management
- Experience with configuration, management, and usage of digital analytics solutions (preferably Adobe Analytics)
- Ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
- Ability to guide product development teams in the implementation of Tealium Tag Management within their product set, including QA, debugging and support through to implementation
- Ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
- Understanding of marketing technologies and digital advertising systems and keeping up with the latest digital trends that impact the role such as cookie less future etc.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that's enriching and full of opportunity
So, if this sounds up your street, come join our team, we make things happen!
We are TSB. Life Made More.