Total 3 Director/C-Level Education / Training job vacancies in Mumbai, India

JOB SUMMARY:

Reporting to the Director of Talent & Culture, the Director of Learning & Development will be responsible to identify the training needs and develops cost effective training initiatives to achieve the hotel's goals. He/She will also monitor, in coordination with Departmental Heads, the correct application of policies, standards and procedures.

MAIN JOB RESPONSIBILITIES:

• Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed.
• Conduct frequent Learning Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
• Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
• Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
• Work with operational leaders in analyzing available data through guest feedback system (TrustYou, LQA) to identify skills and service gaps, and design multi-dimensional interventions programs to address these gaps in positive sustainable way.
• Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders’ interests.
• Manage the talent management process including Talent Review, Goal setting, succession planning, and end of the year review in an end-to-end manner for the property while liaising with the Accor Regional Office.
• Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Support Group Wide and Hotel L&D initiatives to develop key leaders including HOD’s and Executive Committee by driving autonomous learning and incorporating that into company issued development initiatives.
• Ensure coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
• Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Reviews and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues.
• Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
• Maintain accurate and up to date records of all training activities.
• Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training.
• Member of the Heartist Engagement Team supporting in building and collaborative initiatives that supports Heartist Engagement.

Role Purpose:

Provide full-service management of key client accounts through marketing research information, analysis and reports and identify new opportunities for developing business in Customised Research.

Primary responsibility would include developing business, especially across key FMCG clients in West by reaching out to them, understanding their challenges, sharing NIQ solutions and evolving the brief along with the clients to win business

Other responsibilities would include developing and delivering the proposals to win the business and work with the Customer Success Team to deliver the findings presentations to the clients.

Accountabilities:

Accountable for success of the team by ensuring revenue target as well as team development

Client Management

·         Provides advice and consultation to clients and staff

·         Handles complicated client queries or complaints

·         Develops strategic understanding of industry trends, competition and opportunities of Nielsen

·         Demonstrated recognition by client as an “expert” related to research knowledge areas

·         Presents results of study to the client’s top management

·         Ensures the smooth collection of debt from clients

Project Management

·         Designs and plans research projects following client briefing and needs

·         Supervises all stages of project management and monitors performance by working with the Customer Success team which will ensure the day today work is done

·         Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information

Thought leadership

·       Introduce new solutions and thought leadership pieces to the team

·        Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on.

Business Management

·         Develops the business (profit and loss responsibilities)

·         Strong Leadership Competencies (360-degree assessment), proven successful business record, and demonstrated ability to effectively work with diverse teams

·         Provide top management with thorough review of internal and client financials including budget and forecast

Role Expectations

Scope

1.      Would manage the end-to-end relationship with all clients with a focus on the FMCG clients

2.      Would be responsible for revenue generation, client servicing and collections. Joint responsibility of the deliverables along with the customer success team

3.      Would be supported by the customer success team – which will take on the responsibility of end to end completion & delivery of the project

Job Title

Job Description Summary

Job Description

Leading the Research & Advisory function across APAC & EMEA:

Summary: This role is for the Data Center Advisory Team

Using deep data center expertise, we deliver full services from site selection, appraisals, feasibility studies, project and facilities management to sales, leasing and investing.

Looking for clients to help them in developing, building, buying, selling, investing in or manage and modernize data center projects from one location through to an entire portfolio.

Deliver fully converged real estate, facilities and technology solutions for data center owners, occupiers and investors throughout India and around the globe.

• Lead the data center Research & Advisory team across APAC & EMEA
• Manage the center of excellence team based in India.
• Track and analyze data center activity in APAC & EMEA, identify trends, growth opportunities and challenges.
• Collect and analyze data and publications on the global data center sector.
• Assess findings and disseminate across various research outputs for internal and external audiences, written publications, client presentations, webinars and industry speaking opportunities
• Answering data and informational queries from regional team (APAC & EMEA) and being a knowledgeable source of truth for data center insights for internal personnel
• Collaborate with stakeholders to develop research proposals that will assist in business development and other revenue driving opportunities
• Assist global research team in drafting signature biannual and annual reports
• Maintain effective communication with the C&W Data Center Advisory Team (DCAT) and other stakeholders, including through participation in regular team meetings
• Achieve revenue target set for the data center advisory function
• Prepare proposals for advisory pitches/mandates
• Interact with clients and key stake holders for business opportunities
• Respond to media queries and participate in events to represent C&W’s DCAT
• Execute bespoke advisory mandates for clients that may include demand estimations, pricing strategies, financial feasibility, market study, competitor benchmarking, regulatory and compliance requirements, etc.
• Ensure fee is collected from clients basis the executed/delivered mandates/reports.
• Domestic & International Travel may be required as per business needs.