ABOUT THIS JOB
This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which areas to focus on for further growth. Your insights will influence decisions for some of today’s leading global companies.
JOB PURPOSE
· Support the Commercial team. Involved in Client servicing
· The person must be good at project management as well as data interpretation, report development and presentations.
RESPONSIBILITIES
· Manage client expectations and be involved in day-to-day client servicing activities.
· Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services, media, telecom & technology, energy, etc.).
· Drive client satisfaction by understanding client needs, providing NIQ’s solutions to meet the needs, providing insights and actionable recommendations and communicate with junior to mid-level clients.
· Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including developing study design, project costing, questionnaire design, fieldwork plans, project management and execution, analysis and report writing.
Client Management
· Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives.
· Consistently exceeding client expectations from project inception through completion.
· Communicate with mid-level clients on project related matters.
Project Management
· Successfully manage multiple projects simultaneously or a Tracker with few Adhoc, all in different design/analysis stages.
· Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner.
· Coordinating project task activities between your project team and internal support/operations team(s).
· Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.
· Designing questionnaires to meet the specific or unique client objectives.
· Designing fieldwork plans, keeping track on study’s progress, keeping regular checks on data collected and raising any concerns to internal project and support teams.
· Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives.
· Full reporting and analysis (via PowerPoint, Survey Reporter and other tools): Interpreting and analyzing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.
· Provide "in office" research, administrative and operational support to senior staff.
· Be directly accountable for work conducted for their nominated clients in terms of analyses, report preparation, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.
A LITTLE BIT ABOUT YOU
· Proactive.
· Able to influence and persuade.
· Strong customer service and interpersonal communication skills.
· Ability to analyze and interpret data in a challenging and insightful manner.
· Strong and articulate verbal and written communication skills.
· Efficient time management, ability to multi-task and detail-oriented.
· Displays maturity and creative problem-solving skills in handling crises.
· Recommend improvements in work processes within area of responsibility.
· Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.
