Total 947 Customer Service job vacancies in Witham, Essex, CM8 1AA

The Technical Services Manager (TSM) will be responsible for delivering the hard services, PPM and reactive maintenance in a safe and secure manner in line with the contract requirements. With a team of engineers and subcontract resources, you will maintain, repair and replace items including mechanical, electrical and public health services along with the building fabric. You must lead the team and identify strengths and weakness in order to utilise their skills in the most effective way. The safety of the team must be the priority. Work must be planned so that it does not affect the client business activities.

You must act as the key technical resource for the site and engage with other experts where necessary to provide solutions and answers to problems and incidents which arise and in order to expand your knowledge in order to improve the service.

Working with colleagues and other subject matter experts, you will be required to maintain compliance with statutory legal and contractual obligations on your site(s). This includes steam, pressure systems, lifts and lifting equipment, asbestos registers, water and fire services.

Customer engagement is key to this role so you must build strong relationships with the key site stakeholders and the client team. From this, you should be able to identify additional client requirements and propose solutions to these requirements to the client.

You must be commercially aware in order to provide best value for the company and the customer. You will manage discussions with customers regarding chargeable work and arrange quotes, obtain approval and organise completion of the tasks

The candidate must be willing to undertake training and be appointed to the role of HV AP for the site.

Responsibilities

-Manage all activities with H&S being the most important aspect

-Manage the delivery of PPM's as allocated by the CAFM system in a timely manner

-Review and manage any remedial tasks identified by the PPM's

-Monitor reactive calls and ensure they are delivered in line with the SLA's

-Actively manage and monitor compliance on the sites in order to meet our obligations

-Review data to identify strengths and weakness in the service delivery. Implement improvements and suggest solutions wherever possible.

-Review historical trends in line to identify the allocation of resources and planned works. Plan replacement plant works based on these trends

-Adopt and foster a one-team approach by liaising with the service delivery teams, subject matter experts, the management team and other TSM's to ensure the whole team, including that of your own, complete and achieve KPIs and SLAs.

-Monitor and manage the use of handheld technology (PDA) by encouraging usage in real-time with clear accurate notes.

-Inform the asset and commercial team when equipment is replaced as part of Life Cycle or Small Works Programme for the region.

-Identify assets, tasks or frequencies which are not aligned and advise accordingly

-Maintain relationships with key subcontractors and manage their work on site

-Participate in the Health and Safety guidelines of the Company and report to Management and QSHE regarding any dangers; hazards or other defects/issues that may be encountered.

-Establish excellent working relationships with the client in order to be recognised as a key contact and a trusted partner

-Identify business opportunities and develop these with the customer and the business

-Carry out regular site audits and provide regular on-site support to the team as required.

-Provide your team with the training, support, guidance and tools to enable them to ensure the Technicians are using correct methods and procedures, including Health and Safety requirements. Carry out tool box talks and identify training required

-Recruit, induct and develop talent in order to increase the effectiveness and performance of the team.

-Effectively manage your team. Hold informal and formal meetings and gather feedback. Identify and deal with poor performance





What we are looking for

-Undertakes a minimum of 3 monthly audits to ensure compliance to Building Log regulations (eg Asbestos), verifies that Sub Contractors are duly complying with WO requirements and that ALL staff are working safely

-Action-orientation - Demonstrates a readiness to make decisions, take the initiative and originate action and see them through with the assistance of your Line Manager.

-Planning and organising - Organises and schedules events and activates resources. Monitors timescales and plans, be able to produce a CAP (corrective action plan).

-Specialist knowledge - Understands technical or professional aspects of work and continually maintains technical knowledge. This information is to be shared with the Regional Team at monthly meetings via Toolbox Talks or other means available.

-Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves, but feel confident in asking for assistance when needs arise.

-Oral communication - Speaks clearly, fluently & in a manner suitable to the relevant audience.

-Written communication - Writes in a clear & concise manner, using appropriate grammar, style and language for the reader.

-Problem-solving & analysis - Analyses issues & break them down into their component parts. Makes systematic & rational judgements based on relevant information and fact-based solutions.

-Flexibility - Successfully adapts to changing demands and conditions. MUST be able to be on call to support field engineers and Line Management.

-Interpersonal Sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others. Able to change communication style in line with audience

-Commercial Awareness - Understands and applies commercial and financial principles. Views issues in terms of benefit, costs and added value.

-Quality orientation - e.g. Shows awareness of goals & standards. Follows through to ensure that quality & productivity standards are met.





Essential skills

-Recognised electrical or mechanical qualifications

-Proven track record in delivering engineering solutions in a critical environment

-Detailed operational understanding of facilities maintenance, soft services, hard services, and building services within a business critical environment. Experience of planning and delivering PPM and reactive work

-Proven track record in successful people management including performance management and familiarity with operational HR process and procedure.

-Extensive experience in managing a large multi-disciplined workforce.

-Valid formal Health & Safety qualification e.g. IOSH (1 or 5 day).

-Excellent IT skills inc FM Management Information Systems CAFM, MS Word, PowerPoint and Excel.

-Wide breadth of knowledge on mechanical & electrical systems plus building fabric repairs.

-Sound commercial and financial awareness.

-Experience in Supervising and controlling similar contracts/site delivery teams.

-Ability to produce detailed reports for the internal and customer use



Desirable

-Previous HV AP appointment in a similar environment with JSP375 experience.

-Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar.



Additional Information

-Permanent

-Full time

-40 hours per week

-Monday to Friday, 8:00am to 5:00pm

COMMUNICATION AND WORKING RELATIONSHIPS: To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe) Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair. To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible. To accept and respect service users personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual. To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics. To be trauma-informed, and be an ambassador for trauma informed care CARING RESPONSIBLITIES: To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these. To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity. To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships. To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role. To facilitate the individual to move through and beyond community services. To model/mentor a recovery process and demonstrate coping skills, using own experience. To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams. To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate. To work with their allocated service users as they. navigate inpatient services to assist recovery. To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible. To assist the service user to understand their rights and choices within the services in which they participate. To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible. To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers. To promote opportunities for peer support and Lived experience in other areas of inpatient services. To be an ambassador for lived experience across inpatient services. RISK MANAGEMENT: To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery. To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity. To report any untoward incidents or unusual occurrences to management immediately. Infection Control to be responsible for the prevention and control of infection. STRATEGIC AND OPERATIONAL RESPONSIBILITIES: To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice. To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management. To plan, manage and prioritise own workload. To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure. To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support. To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS. To attend peer professional development forums. To read and understand the statutory requirements of the Mental Health Act 1983. To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives. ADMINISTRATION AND INFORMATION SYSTEMS: To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act. To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUTs information governance policy, information-sharing protocols and client confidentiality agreements. Use of trust computers, mobile phones and other trust software.

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

As an integral and highly valued member of the Specialist Care Team, the PSW will provide formal and professional peer support and practical assistance to service users in order for them to regain control over their lives and their unique recovery journey in a progressive way during their time on the ward.

Working in line with the national peer support competency framework, and the key principles of peer support as outlined by ImROC, The PSW will effectively use their own lived experience of recovery to support a person in their own recovery journey, helping the people they are supporting to navigate the inpatient pathway. By building positive relationship with service users and patients based on mutuality, reciprocity, and inclusivity, they will support people to identify their recovery goals and strengths working towards discharge. The PSW will advocate for a persons needs and support that person to self-advocate during their inpatient stay.



Where the term “service users” is used, this includes individual service users, people with lived experience, their family members and carers.

• To improve the lives of people with mental ill health by minimising the impact of their condition through the delivery of excellent services to promote recovery and wellbeing
• To be compassionate in meeting the needs of patients and their carers
• To work closely with multidisciplinary team within the service regarding the mental health needs of the people they are support

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

COMMUNICATION AND WORKING RELATIONSHIPS:

· To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe)

· Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair.

· To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible.

· To accept and respect service users’ personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual.

· To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.

· To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics.

· To be trauma-informed, and be an ambassador for trauma informed care



CARING RESPONSIBLITIES:

· To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these.

· To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.

· To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships.

· To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role.

· To facilitate the individual to move through and beyond community services.

· To model/mentor a recovery process and demonstrate coping skills, using own experience.

· To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams.

· To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate.

· To work with their allocated service users as they. navigate inpatient services to assist recovery.

· To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible.

· To assist the service user to understand their rights and choices within the services in which they participate.

· To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible.

· To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers.

· To promote opportunities for peer support and Lived experience in other areas of inpatient services.

· To be an ambassador for lived experience across inpatient services.



RISK MANAGEMENT:

· To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery.

· To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity.

· To report any untoward incidents or unusual occurrences to management immediately.

· Infection Control – to be responsible for the prevention and control of infection.



STRATEGIC AND OPERATIONAL RESPONSIBILITIES:

· To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice.

· To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management.

· To plan, manage and prioritise own workload.

· To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure.

· To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support.

· To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS.

· To attend peer professional development forums.

· To read and understand the statutory requirements of the Mental Health Act 1983.

· To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience

· With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives.



ADMINISTRATION AND INFORMATION SYSTEMS:

· To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act.

· To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUT’s information governance policy, information-sharing protocols and client confidentiality agreements.

· Use of trust computers, mobile phones and other trust software.


This advert closes on Thursday 12 Dec 2024

Job Opportunity: Temporary Customer Service Representative (Hybrid)
Location: Cardiff
Duration: 3 Months
Schedule: Monday - Friday, between 9 AM - 6 PM (35 hours per week)
Pay Rate: £13.68 per hour
Are you a friendly, customer-focused individual looking for a temporary role in Cardiff? We have an exciting opportunity for a Customer Service Representative to join our team on a hybrid basis!
Key Responsibilities:
* Provide exceptional customer service via phone
* Resolve customer inquiries and issues promptly and efficiently.
* Maintain accurate records of customer interactions.
* Collaborate with team members to improve customer satisfaction.
Requirements:
* Excellent communication skills.
* Strong problem-solving abilities.
* Ability to work independently and as part of a team.
* Previous customer service experience is a plus.
Benefits:
* Competitive hourly rate.
* Flexible hybrid working arrangement.
* Opportunity to gain valuable experience in a dynamic environment.
If you're ready to make a difference and join a supportive team, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Join Our Team as a Support Worker in Winnersh (RG41)
Location: Winnersh, RG41(Just a 5-20 min Walk From Winnersh Train Station)
Pay Rate: £11.70 per hour
Position: Full-Time (37.5 Hours Per Week)
Shifts: 7am - 2:30pm / 2:30pm - 10pm

Are you passionate about making a positive impact in the lives of individuals with learning disabilities and autism? We're looking for caring, patient, and empathetic individuals to join our team of Support Workers in Winnersh. You'll be working across three vibrant support services, helping individuals live full, active, and independent lives.

Who Will You Be Supporting?

Home 1:
You'll support two young men in their 30s with learning disabilities. One gentleman has cerebral palsy, and the other has well-managed epilepsy. These two gents are fun-loving and thrive on social interaction. Their interests include:

- Explorative Gent: Loves exploring nature, going on long walks, and collecting sticks along the way.

- Vibrant Gent: Enjoys social activities, such as attending musicals, parties, and visiting places like zoos and aquariums.

Although neither uses words to communicate, they express themselves clearly through sounds, gestures, and expressions. Patience and attentiveness are key to understanding their needs.

Home 2:
In this home, you'll work with two gentlemen in their 40s and 50s, both living with autism and epilepsy.

- Independent Gent One is very independent and enjoys spending time with friends, dancing, bowling, and singing (he's a big ABBA fan!).

- Social Gent The other gentleman, while requiring more support due to changing needs, still loves social outings and dining out with friends and staff.

Home 3:
This home supports three energetic gentlemen in their 30s and 40s, each with unique passions:

- Artistic Gent: A creative artist who loves drawing and playing PlayStation.

- Outgoing Gent: A social butterfly who enjoys dancing, bowling, and dining out.

- Active Gent : A fan of classic TV shows like Who Wants to Be a Millionaire, who also loves going to the gym and attending football matches.

Across all three homes, you'll be helping the gents live fulfilling, independent lives while supporting their personal goals. Whether it's socialising, enjoying activities, or spending time with family, you'll make a real impact.

What Will You Be Doing?

As a Support Worker, you'll be playing a crucial role in enriching the lives of these individuals by:

- Empowering Independence: Provide varying levels of personal care and support with daily living, including meal preparation, feeding, and encouraging independence where possible.

- Activity Engagement: Join in on their favourite activities, whether it's a long walk, a trip to a restaurant, a dance night, or a game of bowling. You'll be helping to create fun, fulfilling experiences every day.

- Positive Communication: Help individuals express themselves, even if they don't use words, by being attentive, patient, and using effective communication.

- Health and Well-Being: Support with medication administration and ensure a safe, healthy environment at all times.

- Relationship Building: Develop meaningful connections with the individuals and their families, ensuring their needs are always at the heart of your care.

Shifts Patterns:

- Day Shifts: 7am - 2:30pm

- Day Shifts: 2:30pm - 10pm

Rotas are provided in advance to support a healthy work life balance

What Makes You a Great Fit?

We're looking for someone who is:

- Patient & Compassionate: You understand the importance of giving individuals the time and support they need to thrive.

- Proactive & Creative: You're full of ideas for activities and know how to encourage individuals to try new things while being mindful of their limits.

- Calm & Attentive: You're able to manage behaviours of distress with patience and understanding, ensuring the people you support feel safe and valued.

- Good Communicator: Whether through speech or non-verbal cues, you know how to listen and connect with the individuals you support.

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Join Our Team as a Female Support Worker in Market Drayton!
Location: Market Drayton, TF9 (Just a 2 min drive from Drayton Medical Practice)
Pay Rate: £11.70 per hour (+ £50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Driving Licence, Own Car, and Business Insurance (Mileage can be claimed back)

Are you a compassionate, reliable individual looking for a role where you can make a real difference? Do you enjoy motivating others and supporting them to lead fulfilling lives? If so, we'd love to hear from you!

Who Will You Be Supporting?

You'll be working with two lovely ladies in their 40s who have learning disabilities. They are independent in many ways but require support to live their lives to the fullest.

- Nurturing Lady: A loving soul who adores her rabbits and takes great pride in caring for them—feeding, cleaning, and putting them to bed. She loves animals and thrives on responsibility.

- Humorous Lady: Full of laughter and a cheeky sense of humour, she loves to joke around and have a good time. She enjoys light-hearted fun and engaging conversations.

Both ladies are eager to explore more of the UK and are planning trips and weekends away. They also need some support with healthy eating—one of them has diabetes and will need guidance around managing her diet.

What Will You Be Doing?

As a Support Worker, your role will be varied and rewarding. You'll be there to empower the ladies to live independently, providing a range of support that includes:

- Daily Living Support: Assist with meal preparation, medication administration (for one lady), and encouraging healthy eating habits.

- No Personal Care: Personal care is not required, as both ladies are quite independent in this area.

- Activity Engagement: Support their interests—whether it's caring for the rabbits or having a good laugh—and help them plan and enjoy trips around the UK.

- Empowering Independence: Encourage them in their daily routines, helping them stay motivated and active, whether at home or on outings.

- Transportation: Drive them to various activities and outings in your own vehicle. Business insurance is required, but mileage will be reimbursed.

Shift Patterns

- Day Shifts: 7am - 4pm

-

Day Shifts: 4pm - 9pm

-

Day Shifts: 1:30pm - 9pm

- Sleep-In Shifts: 10pm - 7am (1-2 sleep-in shifts required per week)

Rotas are provided in advance to support a healthy work-life balance.

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Ready to make a real difference? Apply now and join a team that values you and the incredible work you do!

Proud member of the Disability Confident employer scheme

Job Opportunity: Temporary Customer Service Representative (Hybrid)
Location: Cardiff
Duration: 3 Months
Schedule: Monday - Friday, between 9 AM - 6 PM (35 hours per week)
Pay Rate: £13.68 per hour
Are you a friendly, customer-focused individual looking for a temporary role in Cardiff? We have an exciting opportunity for a Customer Service Representative to join our team on a hybrid basis!
Key Responsibilities:
* Provide exceptional customer service via phone
* Resolve customer inquiries and issues promptly and efficiently.
* Maintain accurate records of customer interactions.
* Collaborate with team members to improve customer satisfaction.
Requirements:
* Excellent communication skills.
* Strong problem-solving abilities.
* Ability to work independently and as part of a team.
* Previous customer service experience is a plus.
Benefits:
* Competitive hourly rate.
* Flexible hybrid working arrangement.
* Opportunity to gain valuable experience in a dynamic environment.
If you're ready to make a difference and join a supportive team, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Resident Service Officer
South London
£21p/h
Repairs and Maintenance

Site Based

Looking for someone to start immediately

Responsibilities:

This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.

• Co-ordinate the delivery of Council services to residents.
• To advocate on behalf of residents.
• To enforce standards set out in the tenancy, lease or other authority to occupy.
• Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
• Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
• Case management approach to resolve issues for residents

What we are looking for:

• Strong customer service skills
• A proactive, problem solving attitude and attention to detail
• Knowledge of council housing policies and procedures is desirable, but not essential

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Dublin (D22 V8F8). Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support
• Access to a 24hr virtual GP Service
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, or support with both work related issues and personal situations
• The Sodexo Discounts Scheme, offering great deals with over 1900 well known retailers ranging from utilities, groceries, entertainment, fashion, travel and more! (also open to friends and family)
• Save for your future through our Pension Plan
• A life assurance benefit for colleagues who pass away whilst employed by Sodexo
• Easily accessible learning and development routes, offering opportunities to grow and succeed throughout your career with Sodexo
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit

Ready to be part of something greater? Apply today!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• Monday - Friday
• Working hours vary between 7am - 5pm
• 37.5 hours per week
• €13.85 per hour + Sodexo benefits
• Free parking onsite
• Free Meals During Shift

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Registered Manager - Ofsted Children's Care Home.

Salary up to £65,000 plus package.

Solihull based.

3 bedded property.

My clients mission is to provide high-quality care and support to all children in our care.
They off a tailored residential service to aged 8 -17 years who have learning disabilities.

Required:

• A passion for care
• Exceptional leadership and communication abilities
• Dedication to maintaining the highest standards of care
• Minimum 2-year experience in children residential care
• Proven track record with children with autism, learning disabilities, or complex mental health
• Ability to collaborate effectively within a multidisciplinary team
• Ofsted Registration (required)
• Level 5 Diploma in Leadership and Management (preferred)
• Level 3 Diploma for Residential Childcare (required)
• Driver’s license (preferred)

Benefits:

• Opportunities for professional advancement and skill development
• A nurturing, inclusive team atmosphere
• Nest pension and employee discounts
• Competitive salary up to £65,000
• Generous annual leave of 28 days (including Bank Holidays)
• Company events
• On-site parking
• Referral programme
• Bonus scheme
• Signing bonus
• Commission pay
• Loyalty bonus
• Performance bonus

This is a fantastic opportunity to join a growing care provider, that is dedicated to providing the highest level of care.

For more information, please call Rhys Jones on the Cheltenham office.

INDPERM

Allen Motor Group are currently looking to recruit a Paint Technician to join our Accident Repair Centre in Romford.

As a paint technician, you’ll have some key tasks and activities within your area of responsibility:


Prepare vehicles for paintwork, including masking, sanding, and priming.
Apply paint, ensuring a flawless finish that meets manufacturer and company quality standards.
Carry out minor body repairs as needed, including scratch removal and panel preparation.
Perform final quality checks, ensuring a seamless and polished appearance before returning vehicles to customers.


This position is offered on a full-time working contract of 40 hours a week paying up to £40,000 with an OTE of £52,000, reporting to the Bodyshop Manager.

Required Skills & Experience

To be considered for the position, you will need to possess a relevant formal qualification (City & Guilds/NVQ Level 3) as a minimum. We are looking for individuals who possess the following attributes & skills:


A full UK driving licence.
Proven experience in automotive painting, including paint mixing, colour matching, and application techniques.
Knowledge of paint application tools and equipment, including spray guns and preparation tools.
An eye for detail, ensuring work is completed to the highest standard.
Previous experience in a franchised dealership or body shop environment (preferred but not essential).


Why Allen Motor Group?

In addition to a highly attractive basic salary and target-related bonus, we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service.
Fantastic discounts on MOT’s, services, and parts.
Life assurance benefit, at no cost to yourself.
Discounted gym membership.
Retailer discount portal with discounts from some of the UK’s biggest retailers.
Up to £1,000 refer a friend scheme.
Full training and support to develop and progress your career with Allen Motor Group.


At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

To be considered for this opportunity, please apply now

COMMUNICATION AND WORKING RELATIONSHIPS: To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe) Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair. To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible. To accept and respect service users personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual. To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics. To be trauma-informed, and be an ambassador for trauma informed care CARING RESPONSIBLITIES: To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these. To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity. To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships. To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role. To facilitate the individual to move through and beyond community services. To model/mentor a recovery process and demonstrate coping skills, using own experience. To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams. To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate. To work with their allocated service users as they. navigate inpatient services to assist recovery. To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible. To assist the service user to understand their rights and choices within the services in which they participate. To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible. To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers. To promote opportunities for peer support and Lived experience in other areas of inpatient services. To be an ambassador for lived experience across inpatient services. RISK MANAGEMENT: To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery. To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity. To report any untoward incidents or unusual occurrences to management immediately. Infection Control to be responsible for the prevention and control of infection. STRATEGIC AND OPERATIONAL RESPONSIBILITIES: To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice. To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management. To plan, manage and prioritise own workload. To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure. To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support. To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS. To attend peer professional development forums. To read and understand the statutory requirements of the Mental Health Act 1983. To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives. ADMINISTRATION AND INFORMATION SYSTEMS: To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act. To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUTs information governance policy, information-sharing protocols and client confidentiality agreements. Use of trust computers, mobile phones and other trust software.

We are seeking energetic and imaginative Support Workers, both part and full time, to assist in the delivery of our specialist Supported Living service in Braintree, Essex. One aspect of the role will include driving clients regularly, therefore it is preferred for candidates to be in possession of a full UK driving license.

Our Braintree service is commissioned under the Transforming Care Agenda, which aims to support people with learning disabilities and/or autism to move on from hospital environments. We assist people with a range of complex support needs, including mental health, forensic background, and behaviours which may distress/challenge.

We are looking to recruit warm, proactive Support Workers who demonstrate person-centred values and who believe they can empower people with a learning disability to transform their lives. We welcome applications from people whose passion lies in making a difference for others, and who thrive on thinking outside the box and coming up with new and innovative ways of supporting people who may struggle with conventional models of support.

The Braintree service requires flexibility across the week and your working time will involve various shifts, including evenings, weekends and bank holidays. A high level of motivation and personal commitment is required, along with demonstrable skills in engaging service users in planning their support. You will be allocated to a tenant’s Core Team based on your compatibility with the individual, taking into consideration personality, shared interests, and wherever possible the individual’s goals and aspirations. You must enjoy good health and be able to carry out all expected care and daily living tasks. You will have a choice of weekly or monthly pay.

Vacancy Reference Number: 79365

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme