Total 1,093 Customer Service job vacancies in Washington, District of Columbia

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

The selectee will serve as a Supervisory Public Affairs Specialist in the Office of Director, Office of Communication and Media Relations. Typical work assignments include:

• Managing the development, and execution of strategic public affairs programs and campaigns that convey complex information by leveraging all available communication channels and emerging technology.
• Designing communication strategies that define and convey messages to the intended audience anticipating impending potential ramifications and offering strategies and providing alternative actions and assessments to overcome impediments.
• Providing editorial oversight of speeches, scripts, news, and external audience.
• Establishing and maintaining effective working relationships with members of the press, radio, television, other Federal, state, and local agencies, industries, and civic groups.

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

This position will allow you to use your expertise in administration to provide advisory and technical services to CBP management. This position starts at a salary of $54,896.00 (GS-07, Step 1) to $87,291.00 (GS-09, Step 10) with promotion potential to $87,291.00 (GS-9, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

In this position, you will strengthen the Department's ability to protect the homeland by becoming a valuable member of a team of administrative professionals. Typical work duties may include:

• Performing assignments of moderate difficulty requiring the application of fundamental principles, concepts, techniques, and guidelines in an administrative specialty area(s).
• Analyzing and reconciling discrepancies or inconsistencies.
• Ensuring compliance with applicable regulations and procedures.
• Resolving a moderate range of problems or situations and develops supportable conclusions.

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heave duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes Coffee, tea and other beverages. Performs cashier duties such as ringing up food, beverages and merchandise by individual item; totaling sales; processing credit card sales; receiving money and making change. Also responsible for preparing cashier reports at end of shifts. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12301165

• Administer, configure, and manage the Wellpinit Service Unit's Local Area Network (LAN).
• Develop, expand, and modify the Wellpinit Service Unit's LAN.
• Oversees and directs the local Information Security Program.
• Performs as Help Desk Manager.
• Assists in the maintenance and modification of the existing telecommunications system.

• Responsible for proper interpretation of prescriptions and dispensing of product prescribed, including the review of labeling needs for specifying directions for use and precautions as necessary, to assure proper protection of the contents and to the patient.
• Provide specialized services to assist patients with managing conditions such as diabetes, asthma, high blood pressure and other chronic illnesses.
• Provide information and advice regarding drug therapy and usage, drug interactions, side effects, dosage and proper medication storage.
• Maintain records, such as pharmacy files, patient records, inventories, control records for narcotics or controlled drugs.
• Perform administrative, consultative, or staff advisory work for the pharmacy program.

• Responsible for proper interpretation of prescriptions and dispensing of product prescribed, including the review of labeling needs for specifying directions for use and precautions as necessary, to assure proper protection of the contents and to the patient.
• Provide specialized services to assist patients with managing conditions such as diabetes, asthma, high blood pressure and other chronic illnesses.
• Provide information and advice regarding drug therapy and usage, drug interactions, side effects, dosage and proper medication storage.
• Maintain records, such as pharmacy files, patient records, inventories, control records for narcotics or controlled drugs.
• Perform administrative, consultative, or staff advisory work for the pharmacy program.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules, plans, and conducts comprehensive, on-site and virtual reviews of small- to mid-sized FAS cooperators, participants, grant recipients, and private voluntary organizations' financial systems.
• Conducts analysis of the following areas (but not limited to): micro purchase credit card transactions; representation fund expenses; administration of petty cash; unliquidated obligations; travel vouchers; procurement actions and expenses.
• Prepares and submits comprehensive and well-documented review file workpapers to the supervisor or designated senior specialist for review.
• Assists senior level Compliance Review Specialists with conducting special surveys, studies, and reviews of FAS programs, policies, and procedures and prepares recommendations for improvement.
• Assists in reviewing and evaluating existing and proposed legislation and regulations to determine the impact they may have on FAS operational systems, and whether they have adequate safeguards to detect or prevent fraud, waste, and mismanagement.
• Assesses internal controls of the organizations for: adequacy of safeguarding FAS resources; accuracy and reliability of data furnished to FAS; and compliance with laws, regulations, and policies.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Uses knowledge of government regulations to assist the Contracting office in awarding Architectural and Engineering (A/E) and construction contracts.
• Briefs Park, Denver Service Center, NPS Region 1 and WASO leadership on project status, delays and construction issues on large complex projects.
• Assists in negotiating A/E services, construction management services, and construction contracts.
• Participates in Value Analysis Workshops, and makes park, region, and design team (or equivalent) presentations on project needs, impacts, logistics, and temporary systems.
• Performs daily site visits to each project site an properly documents work, materials and manpower for each trade.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

WHAT IS THE Information TechnologyDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions


The following are the duties of this position at the full working level.

• Provides advice and feedback to management on sensitive or confidential matters including personnel actions (competitive and non-competitive promotions), liaison with labor relations (grievances, suspensions and removals), performance management (writing manager ratings and performance/special act awards), and investigations (TIGTA and GAO). Consults with management within the organization, and with staff analysts at higher levels within the agency on critical organizational, management issues, and/or labor management relations/negotiations affecting operating programs.
• Serves as a management expert on major corporate or large-scale studies, projects, or team efforts including other subject-matter specialists. Participates in corporate systems design and implementation strategies.
• Plans, organizes, and/or leads all phases of multi-functional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.