Total 1,095 Customer Service job vacancies in Washington, District of Columbia

• Screen all visitors and telephone calls to determine nature of the call or business of visitors and direct them accordingly to the appropriate office or personnel.
• Compose routine correspondence, identify grammatical errors, and/or formatting matters pertaining to administrative protocol.
• Utilize word processing and other types of software (spreadsheets, graphics, etc.), to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.
• Determine tasks to be accomplished based on knowledge of the duties.
• Assist with collection of data for the office-operating budget and review staff member's submissions for proper format and compliance with office budget requirements.
• Manage calendar, schedule appointments, and coordinate travel arrangements for Division Chief.
• Review and screen correspondence, publications, regulations, and directives to determine which may be of interest to the supervisor or members of the staff.

As the Gallery Support Specialist, you will:

• Handle scheduling, correspondence and file management, travel, supplies, purchasing, contracts, and budget tracking, and supports work related to personnel actions and files, budget management and records, agendas for meetings, and other administrative matters. Is responsible for handling confidential information in a professional and discreet manner.
• Schedule meetings, reserves meeting spaces and support services; keeps appointment and events schedules up to date.
• Serve as the division’s timekeeper. Consults with payroll and general accounting offices as necessary.
• Design and produce spreadsheets for special projects, trust, grant, and federal budgets.
• Check and proofread correspondence on behalf of the Executive Librarian for accuracy in grammar, style, format, and procedure. Informs and advises other PL departmental staff, as necessary, on Gallery and departmental procedures and regulations related to correspondence format and routing, deadlines, travel, performance appraisals, awards, annual report submissions, budget submissions, budget transfers, budget tracking, procurement, purchase card management, material related to acquisitions and other matters.
• Undertake special department and Division projects as needed and assigned by supervisor.
• Incumbent is an accomplished user of Oracle, the Gallery's online financial system. Checks fund balances and creates and receives requisitions; manages purchase orders and corresponding records. Ensures correct trust, grant and federal coding of expenditures involving travel, entertainment, services, equipment, training, and supplies.
• Arrange business travel, expense reporting, and reimbursements for the Executive Librarian. Checks accounting information on travel forms sent to supervisor for approval. Create requisitions and receives expenses via Oracle financial system for federal or trust travel. Tracks travel expenditures.
• Deal with supply office and commercial vendors, facilities management office (AFM), and photocopier maintenance contractors on routine repairs or replacements needed in the Executive Librarian's office.
• Support end-of-fiscal-year funds tracking for Library departments, fund transfers, and spending according to PL priorities.
• Coordinate maintenance of the book dealer catalog files. Receives and distributes current catalogs to the Executive Librarian, the Rare Book Librarian, or other library staff.
• Prepare orders for custom boxes and portfolios for the rare books and images collections in consultation with departmental staff.
• Coordinate various other special projects, by initiative or as assigned by supervisor.

As the Gallery Support Specialist, you will:

• Handle scheduling, correspondence and file management, travel, supplies, purchasing, contracts, and budget tracking, and supports work related to personnel actions and files, budget management and records, agendas for meetings, and other administrative matters. Is responsible for handling confidential information in a professional and discreet manner.
• Schedule meetings, reserves meeting spaces and support services; keeps appointment and events schedules up to date.
• Serve as the division’s timekeeper. Consults with payroll and general accounting offices as necessary.
• Design and produce spreadsheets for special projects, trust, grant, and federal budgets.
• Check and proofread correspondence on behalf of the Executive Librarian for accuracy in grammar, style, format, and procedure. Informs and advises other PL departmental staff, as necessary, on Gallery and departmental procedures and regulations related to correspondence format and routing, deadlines, travel, performance appraisals, awards, annual report submissions, budget submissions, budget transfers, budget tracking, procurement, purchase card management, material related to acquisitions and other matters.
• Undertake special department and Division projects as needed and assigned by supervisor.
• Incumbent is an accomplished user of Oracle, the Gallery's online financial system. Checks fund balances and creates and receives requisitions; manages purchase orders and corresponding records. Ensures correct trust, grant and federal coding of expenditures involving travel, entertainment, services, equipment, training, and supplies.
• Arrange business travel, expense reporting, and reimbursements for the Executive Librarian. Checks accounting information on travel forms sent to supervisor for approval. Create requisitions and receives expenses via Oracle financial system for federal or trust travel. Tracks travel expenditures.
• Deal with supply office and commercial vendors, facilities management office (AFM), and photocopier maintenance contractors on routine repairs or replacements needed in the Executive Librarian's office.
• Support end-of-fiscal-year funds tracking for Library departments, fund transfers, and spending according to PL priorities.
• Coordinate maintenance of the book dealer catalog files. Receives and distributes current catalogs to the Executive Librarian, the Rare Book Librarian, or other library staff.
• Prepare orders for custom boxes and portfolios for the rare books and images collections in consultation with departmental staff.
• Coordinate various other special projects, by initiative or as assigned by supervisor.

The Associate Chief Counsel (Financial Institutions and Products) has jurisdiction over the taxation of financial institutions, and financial products, as well as tax issues related to tax-advantaged bonds. The Office provides legal advice and litigation services/support to the Department of the Treasury, the IRS, other Chief Counsel organizations, other government agencies, and the public.

As a Senior Technician Reviewer (STR), the incumbent serves as a technical expert with respect to the subject areas and functions of the assigned Branch. Subject areas for which FIP is responsible involve the specialty areas of tax law as it pertains to financial institutions and products, including banks, thrift institutions, regulated investment companies, real estate investment trusts, insurance companies, asset securitization arrangements, debt modifications, options, futures contracts, original issue discount obligations, hedging arrangements, annuities, life insurance contracts, other types of innovative financial instruments and entities, and tax-advantaged bonds.

As a General Attorney (Tax) Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office.
• Act as a reviewer, and in some cases as the initiating attorney, for some of the most complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue legislation and regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, Chief Counsel advice, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and be responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Support the work of IRS and Chief Counsel components in all aspects of their work, to include litigation activities, technical advice and guidance, the preparation of briefs and appellate recommendations.
• As needed, conduct conferences and represents the IRS on specific issues of a highly complex nature with taxpayers and their representatives.
• As appropriate, represent the Office on training sessions, presentations and panel discussions before IRS and Counsel components, other governmental agencies and business and professional groups on technical and legal matters relating to the work of the Branch.
• In consultation with the Branch Chief, assign work to the attorneys and specialists within the Branch and advises on approaches to be taken. As required, and in cases in which the Branch Chief is absent, substitute for the Branch Chief and performs the full range of duties of that position.
• Perform other professional duties as assigned.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to reside within the geographic area listed on this announcement within 45 days. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

Major duties include, but are not limited to the following:

• Employee is recognized as a subject matter expert and agency authority on acquisition project management involving the acquisition, definition, evaluation, and delivery of professional services and IT projects and commercial acquisitions.
  Handles the most complex and/or sensitive projects assigned to the division directed and, at times, the wider employing sector/APEX.
• Personally and/or through subordinate staff, develops and executes nationwide and Governmentwide acquisition projects that directly impact client programs of nationwide and/or worldwide significance.
• Manages financial resources and personnel, directing tasks to achieve desired project results within the area of responsibility. Demonstrates fiscal responsibility and financial acumen in financial operations, client funding, and contractor cost and appropriations guidelines (e.g., laws, regulations).
  Manages incrementally funded projects, coaches project managers to anticipate influx of client funding and contractor costs.
• Serves in a senior project management capacity as a critical liaison establishing and maintaining mutual understanding and cooperation between GSA, clients, and industry on highly controversial and/or sensitive matters.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis. The location of this position will be determined upon selection in one of the following states: Virginia, Maryland, Florida, District of Columbia, Georgia, California, Colorado, North Carolina, South Carolina, Arizona, Massachusetts , New Hampshire, or Ohio.

*The duty station will be determined upon selection and will be located within the geographic area described.

Major duties include but are not limited to the following:

• Champions the client missions and acquisition needs of customers within all Acquisition Procurement Center of Excellence (APEX) sectors. As such, is an agency expert on client needs and requirements, working with client senior executives or leaders to ensure GSA acquisition solutions and services continue to evolve in line with dynamic changes to client mission, financial, business, or strategic needs and objectives.
• Serves as technical program and project expert-consultant, and manager responsible for providing expert advice to satisfy unusual or sensitive requirements, generate new programs, and program components to further state-of-the-art efficiency and effectiveness of GSA to deliver critical client acquisition needs and projects.
• Oversees and leads subordinates in developing and executing nationwide and Governmentwide acquisition business projects that directly impact client programs of nationwide and/or worldwide significance.
• Uses business acumen and technical leadership to design and manage processes using innovative acquisition management techniques.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The incumbent serves as a Social Work Program Coordinator, locally titled Caregiver Support Program (CSP) Manager, which provides a state-of-the-art continuum of services, education, and resources to caregivers of Veterans with complex needs. The incumbent oversees service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service. The CSP includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the Program of General Caregiver Support Services (PGCSS) at the VA Health Care System.

The incumbent provides the full range of supervisory duties which would include responsibility for the assignment of work to be performed; performance evaluations; selection of staff, training of staff, and recommendation of awards, advancements, and when appropriate, disciplinary action.

• Develops and facilitates CSP-program-focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA facility staff and the community.
• Develops and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the CSP program services (but who do not presently use VA for their health care needs).
• Maintains a current network of referral resources to include peer support mentoring groups, caregiver skill-building and self-care educational opportunities, mental health support, legal and financial services.
• Directly supervises the VA HCS Caregiver Support Coordinator(s) (CSC) and, when applicable, the Program Support Assistant (PSA) and other interprofessional staff assigned to the Caregiver Support Program.
• Coordinates program implementation with multiple clinical services across all campus locations within the VA facility, including but not limited to nursing; physical, occupational, and speech therapists; and mental health and primary care providers.
• May provide clinical interventions to the Veteran and caregiver populations served by the programs.
• Develops policies and procedures for program operation and prepares reports and statistics for facility, VISN, and national use.
• Plans organizes, and coordinates administrative, operational, clinical, and personnel activities for the CSP program,
• Provides oversight of facility CSP program fiscal matters of the functions supervised (which would include fund controls, contracts, and equipment expenditures), forecasts resource and equipment needs, and administers the allocated budget.
• Manages CSP clinical and business operations, accountability for program effectiveness, and modification of service patterns to comply with the delivery of standardized processes.
• Develops a data-driven, continuous quality improvement program with established goals and outcomes to evaluate and document the program's effectiveness.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The incumbent serves as a Social Work Program Coordinator, locally titled Caregiver Support Program (CSP) Manager, which provides a state-of-the-art continuum of services, education, and resources to caregivers of Veterans with complex needs. The incumbent oversees service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service. The CSP includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the Program of General Caregiver Support Services (PGCSS) at the VA Health Care System.

The incumbent provides the full range of supervisory duties which would include responsibility for the assignment of work to be performed; performance evaluations; selection of staff, training of staff, and recommendation of awards, advancements, and when appropriate, disciplinary action.

• Develops and facilitates CSP-program-focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA facility staff and the community.
• Develops and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the CSP program services (but who do not presently use VA for their health care needs).
• Maintains a current network of referral resources to include peer support mentoring groups, caregiver skill-building and self-care educational opportunities, mental health support, legal and financial services.
• Directly supervises the VA HCS Caregiver Support Coordinator(s) (CSC) and, when applicable, the Program Support Assistant (PSA) and other interprofessional staff assigned to the Caregiver Support Program.
• Coordinates program implementation with multiple clinical services across all campus locations within the VA facility, including but not limited to nursing; physical, occupational, and speech therapists; and mental health and primary care providers.
• May provide clinical interventions to the Veteran and caregiver populations served by the programs.
• Develops policies and procedures for program operation and prepares reports and statistics for facility, VISN, and national use.
• Plans organizes, and coordinates administrative, operational, clinical, and personnel activities for the CSP program,
• Provides oversight of facility CSP program fiscal matters of the functions supervised (which would include fund controls, contracts, and equipment expenditures), forecasts resource and equipment needs, and administers the allocated budget.
• Manages CSP clinical and business operations, accountability for program effectiveness, and modification of service patterns to comply with the delivery of standardized processes.
• Develops a data-driven, continuous quality improvement program with established goals and outcomes to evaluate and document the program's effectiveness.

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

Major duties/functions include, but are not limited to:

• The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Delivers safe care to assigned patients, while developing technical competencies.
• Safely and effectively uses patient care equipment.
• Correctly and safely performs nursing procedures.
• Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
• Implements physician's/provider's orders in a timely and complete manner.
• Implements nursing interventions/orders in a timely and complete manner
• Requests assistance from co-workers when needed; knows when to ask for help.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
• Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
• Updates plan of care with assistance as needed.
• Assesses patient's learning needs, learning preference and readiness to learn.
• Develops and implements a plan to meet learning needs, instructing patients and families in basic health teaching and discharge planning.
• Documents the nursing process.
• Documentation is consistent, accurate, concise, and timely.
• Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
• Revises plan of care according to evaluations of patient's responses and outcomes.
• Uses the Computerized Patient Record System (CPRS), Eccentric Clinical Procedures, and Bar Coded Medication Administration (BCMA) software per policy, as well as any future patient documentation programs.

As a Preservationist you:

• Perform carpentry, masonry and painting related tasks, including roofing, framing, finishes, windows, doors, and cabinetry.
• Replicate historic features, historic mortar mixes, and other treatments on historic structures while maintaining the maximum amount of historic fabric.
• Perform journeyman level carpentry and masonry tasks to repair, reconstruct, replicate, restore, or rehabilitate historic structures and historic features.
• Utilize investigation techniques to perform condition evaluations and recommend appropriate treatments for historic structures.
• Make precise calculations of quantities, volumes, area, curves, arcs, tangents and elevations using tapes, rules, squares, angle finders, levels, sight levels, compass, divider, calipers and arithmetic calculations.
• Perform tasks in accordance with oral instructions, written instructions, blueprints, sketches, drawings, specifications and building codes.
• Properly and safely select, use, and maintain a wide variety of modern and ancient hand tools, power tools, and stationary equipment for the performance of carpentry and masonry tasks.
• Identify historic materials by type, species, texture, color, etc. Select appropriate material for carpentry and masonry related repairs, restorations, rehabilitation and the reconstruction of historic structures.

As a Telecommunications Support Specialist, the incumbent provides substantive telecommunications program support on behalf of the Division and the Office. Works independently or on a team, as assigned, performing research, analyses and evaluations in order to provide information required for outreach, coordination and negotiations undertaken within the Division. This may include country background information in support of OIA or executive travel; talking points in support of meetings or travel engagements; research and analysis dealing with topics being discussed within IVP meetings; etc. Such duties may involve collecting information from within and outside of the FCC; drawing conclusions; drafting reports; discussing proposals and problems with a wide range of interested parties including program managers, representatives of other Bureaus and Offices and customers, such as industry representatives; analyzing and evaluating all information and alternatives in order to reach conclusions and make recommendations and/or provide a comprehensive and thorough document or analysis.

The incumbent is responsible for demonstrating knowledge of a wide variety of complex international telecommunication issues, rules and regulations in accordance with the legislation, rules and policies pertinent to OIA. The incumbent reviews industry publications to keep abreast of developments in the domestic and international telecommunications industries. The incumbent conducts extensive and in-depth research of international telecommunication issues and writes a variety of related documents, such as letters, memoranda, briefing summaries, narrative and statistical reports. Assignments involve compiling, reconciling, and correlating voluminous international telcommunications workload data from a variety of sources or the data which must be carefully crosschecked, analyzed and interpreted to obtain accurate and relevant information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

Responsible for defining the mission and vision of the service, developing the scope of practice for social workers, designing a Social Work Service Plan of Care, and ensuring implementation of quality improvement measures. Responsible for developing, planning, clarifying, administering, and managing the Social Work Service for the Mann-Grandstaff VA Medical Center and its four Community-Based Outreach Clinics.

Facility has a variety of clinical programs with a wide range of acute activities providing inpatient and outpatient services and treatment for patients in general medicine and surgery, medical specialty programs, geriatric and extended care, psychiatry, substance abuse, hospice and palliative care, home-based primary care, community care, and various other ambulatory care programs with related educational and program evaluation functions. Overseas programs: Caregiver Support, PACT, CBOC, Inpatient, Palliative Care Social Work, Care Cancer Care Navigation, APU Inpatient, Urgent Care, Vet Center consultation Rural Health, Community Nursing Home, Veteran Direct, Home Health Aide, Respite, Community Living Center, Intimate Partner Violence, Spinal Cord, Transplant, and Medical Foster Home. Full responsibility for clinical practice, program management, education, human resource management and supervision, and organizational stewardship for a social work program.

Functions/Scope of Assigned Duties

• Program Administration
  • Ensures the delivery of Social Work Services on a routine and emergent basis
  • Informs other disciplines changes in Social Work program policies and procedures
  • Provide direction and/or ensures that essential Clinical Social Work functions are provided
  • Psychosocial screening, assessment, planning, and intervention
  • Develops procedures for the coordination of Social Work Service during disasters, drills, and emergencies
• Policy and Procedures
  • Assesses trends in provided treatment
  • Makes decisions regarding resolution of difficult problems
  • Draft policy
  • Ensures all programs within the Service meet CARF and The Joint Commission requirements
• Staff selection, education, and career development
  • Participates in recruitments
  • Oversees orientation of clinical staff
  • Ensures that unlicensed SWs have access to clinical supervision
• Education
  • Assesses continuing education requirements
  • Oversees competency requirements
  • Creates Memoranda of Understanding with Social Work schools
  • Requests trainee positions through OAA
  • Selects Social Workers to serve as training faculty or student supervisor
• Supervision/Consultation
  • Provides professional, administrative, and clinical supervision
  • Oversees the professional practice functions
  • Participates in/provides input into performance appraisals
  • Mediates professional and service ­line conflicts
  • Consults with other Services, Program Managers, or Care ­Line Managers
• Resource Management
  • Establishes and communicates productivity standards
  • Responsible for budgeting and fiscal oversight
  • Supports Social Work research
  • Provides education and consultation
• Risk Management
  • Ensures compliance
  • Evaluates and assesses operations and processes
  • Provides input to improve professional SW, RN, and PSS practice
• Ethics
  • Provides leadership in identifying and addressing ethical issues that impact clients and staff
• Other
  • Completes all duties delineated herein and all other duties as assigned

WHAT IS THE TAXPAYER ADVOCACY SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Operations Support, Finance & Human Capital

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.