Total 10,276 Customer Service job vacancies in WA - Regional - South West

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead AMSA is responsible for the coordination of AMSA assignments and workflow found in the Care in the Community (CITC) unit. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services. Serves as technical advisor and liaison with contacts at all levels. Incumbent must be thoroughly versed in and be able to explain complex regulations and eligibility criteria concerning veteran entitlements and VA benefits, priorities for care, access to care and advanced clinic access. Incumbent plays a significant role in determining the perceptions veterans have concerning quality of VA services and of their individual treatment by VA health care providers. A high degree of tact, professionalism, and diplomacy must be used when dealing with veterans who may have multiple health problems and may be frustrated with the diagnostic process.

Work Schedule: Monday - Friday - 8 AM - 4:30 PM
Compressed/Flexible:Not Authorized
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Authorized
Virtual: This is not a virtual position.
Functional Statement #: 00000
Permanent Change of Station (PCS): Not Authorized

• Oversees operating unit's budget activities and programs to ensure they are in compliance with their operating plan authority. These funds must be accounted for fully at various levels of the budget structure, i.e. appropriation, allowance, sub-sub activity, program and location.
• Records budget data elements into the official accounting system, feeder systems, and sub-systems. Provides directions and instructions in the proper use, efficient operating, and effective implementation of the local budget system and sub-systems.
• Maintains appropriate controls for all Advice of Allowances both Recurring and Non-Recurring funds.
• Performs supervisory responsibilities, which includes approving time and attendance, writing, revising or updating employee's position description, recommending job promotions, recommending selection of best candidate, monitoring and documenting poor, as well as excellent performances, initiating appropriate personnel action and progressive disciplinary action.

• Translate organizational goals into work assignments for IT team and personnel.
• Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
• Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
• Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
• Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.