Total 155 Customer Service job vacancies in US- GA- Alpharetta- 1120 (Atlanta)

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of Nursing Operations.
• Managing all incoming and outgoing correspondence (with contract agencies and intermittent staffing vendors),
• Obtaining background information, formulating responses to routine and non technical inquiries,
• Routing correspondence of a technical nature to appropriate staff members within Nursing Operations
• Arranges, prepares for and attends department staff meetings. Takes minutes and prepares them for distribution.
• Reviews outgoing correspondence and reports prepared by Nursing Operations/Recruitment, ensuring proper format, and correctness of detailed information
• Establishes and maintains suspense control records on correspondence, recurring and non recurring reports, and other action documents, and follows up to ensure timely reply
• Assists in the planning, review, and reporting of data/statistical sets and retrieves computerized data
• Serves as the timecard keeper for all intermittent/contract nursing staff
• The incumbent serves as program support assistant in Nursing Operations-Staffing and Resources.
• Perform other duties as assigned

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of Nursing Operations.
• Managing all incoming and outgoing correspondence (with contract agencies and intermittent staffing vendors),
• Obtaining background information, formulating responses to routine and non­ technical inquiries,
• Routing correspondence of a technical nature to appropriate staff members within Nursing Operations
• Arranges, prepares for and attends department staff meetings. Takes minutes and prepares them for distribution.
• Reviews outgoing correspondence and reports prepared by Nursing Operations/Recruitment, ensuring proper format, and correctness of detailed information
• Establishes and maintains suspense control records on correspondence, recurring and non­ recurring reports, and other action documents, and follows up to ensure timely reply
• Assists in the planning, review, and reporting of data/statistical sets and retrieves computerized data
• Serves as the timecard keeper for all intermittent/contract nursing staff
• The incumbent serves as program support assistant in Nursing Operations-Staffing and Resources.
• Perform other duties as assigned

The selectee will serve as a Regional Security Specialist in the Office of Security, Security Programs Division. Typical work assignments include:

• Implementing the facility security program consistent with Interagency Security Committee (ISC) security standards to include security surveys, facility security and active shooter response plans, and mail/package handling and processing;
• Participating in the review and inspection of facilities where SCI material is discussed, stored, handled, and processed; AND
• Recommending security techniques, methods, and practices and developing/modifying internal operating guidelines to meet the changing needs of the organization in satisfying security and emergency preparedness programs.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Duties for this position may include, but are not limited to:

• Prepare correspondence, memorandum, minutes, agendas, reports and other documents (e.g. NATS and Congressionals) to ensure accuracy in format, grammar, and spelling.
• Prepare travel and education requests to ensure they are tracked and ultimately approved.
• Collect, compile, organize and track statistical information to support program operations and achievement of program goals and objectives.
• Maintain the policy and procedure manual (SOPs) for the Service.
• Receive complaints and grievances from patients or from individuals on behalf of patients (family members, congressional aides, etc.) and escalates complaints, if necessary.
• Investigate complaints and initiate actions or changes necessary to rectify the situation, and prepare Report of Contact if necessary.
• Serve as liaison between various service lines and other facilities to acquire data on patients, arrange patient travel, and receive and manage inter-facility consults.
• Administer telephone needs assessments for patients, patient outcomes assessments, and patient/family satisfaction surveys to gather pertinent information for reports.
• Prepare reports on service line programs to provide information for facility management.
• Manage device inventory (e.g. low vision prosthetic devices) to ensure that devices are ordered and received in a timely manner.
• Utilize computer programs to enter new patients and update referral status when scheduled.
• Serve as the receptionist for the service line to ensure calls are received and office mail is distributed.
• Receive and organize computerized data to capture important information for service line reports.
• Collect quality assurance data for the service line to provide outcomes measurement.
• Perform basic analysis of incoming data to generate reports and assist in the reporting of statistical results.
• Provide amenities that are common for visually impaired veterans such as human guide techniques, assuring that they can read and appropriately respond to written documents by providing them in alternative format and orienting the veteran to the clinic environment.

As a Information Technology Specialist (Customer Support/Internet) you will:

• Oversee or perform a variety of activities to design, develop, test, implement and/or manage Internet, intranet, and other SharePoint web-based systems and applications.
• Evaluate the technical design/structure of Internet services and new technologies; provide recommendations regarding the use, implementation, and modification of web-based systems, applications, and technologies; monitor the service usage, functionality, security, and integrity of web-based systems; troubleshoot and resolve technical problems; and ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of Internet services.
• Provide oversight of general Information System Office's services to Office of Noncommunicable Diseases, Injury and Environmental Health (ONDIEH) and National Center customers responding to requests for assistance, ranging from such things as business process analyses for systems development to conducting customer satisfaction evaluations.
• Serve as ONDIEH and National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP) liaison with Information Technology Solutions Office (ITSO) SharePoint staff to ensure that hardware and software issues are appropriately addressed and coordinates special customer needs.

Major duties and responsibilities include, but are not limited to:

The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision. Specifically, the VSR will:

• Make determinations as to the eligibility for the type of benefit sought including questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
• Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to ensure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
• May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal, state, and local agencies.
• Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated.

This position is located in the Southeast Sunbelt Region (R4) within Atlanta, GA (Local Commuting Area Only). The incumbent will be expected to report to the Regional Office Building (ROB) at least 2x per pay period.

Implementation, Administration & Oversight of Procurement Data Systems:

• Serves in a primary or supporting role (as assigned) to implement and monitor the acquisition management information system.
• Serves as an Expert and performs a variety of data analysis, management, and monitoring of systems to ensure the integrity and oversight of key procurement related Electronic Information Systems (EIS). EIS includes but is not limited to: Electronic Acquisition System Integration (EASi), Federal Procurement Data System (FPDS NG) System for Award Management (SAM) to include Contract Opportunities, Contractor audits Assessment Reporting System (CPARS).
• Identifies and analyzes issues, problems, and challenges facing the internal and external environment; overlaps in management support services and/or the need for consolidated functions; reviews and evaluates established and proposed policies and procedures to determine impact.
• Formulates and recommends additional policies, procedures, and/or modifications to existing procedures to improve the efficiency and effectiveness of managerial or administrative operations.

Stakeholder Management, Consultation and Collaboration:

• Leads or supports execution of stakeholder management, consultation, and collaboration activities.
• Inspects the activities of contracting officers, contract specialists and contracting officer representatives under the program.
• Facilitates results and outcome-focused engagements with diverse stakeholder sets to meet program or policy needs.
• Develops various communications to engage with stakeholder communities (contracting officers, contract specialists and contracting officer representatives under the program).

Implementation of Procedures, Policies and Programs:

• Serves as a focal point for the coordination, processing, interpretation, application development, and/or implementation in one or more of AMD’s program areas.
• Advises and Consults with stakeholders, managers and program officials on the interpretation of management or program-related policies and procedures.
• Evaluates progress against project work plans, timelines, and budgets; prioritizing work requirements across competing demands.
• Lead projects, coordinate with team members for Administration & Oversight of Procurement Data Systems in developing reports on issues and agency initiatives which may have major internal and/or external environmental impact.

• Serve as Lead Budget Analyst for the Great American Outdoor Act Legacy Restoration Fund, Line Item Construction, and other fund sources
• Extract data and prepare in-depth analysis using financial management systems to monitor obligations by fund sources, projects, and programs.
• Provide financial planning advice to leaders and prepare a variety of reports to help in the development and execution of budgets.
• Monitor and oversee assigned funds to ensure funding advices, program allocations and obligations meet required laws and guidelines in order to monitor obligations and report on program status.
• Reviews, analyzes, and takes action on approved requests for adjustments in allocations, program authorizations, transfer of funds between units and programs, special funding distributions, and fixed cost assessments.
• Works with customers to develop solutions to financial or budget problems. Utilize knowledge of organizational structure, programs, and work methods to determine whether estimates of funding needs and requests for allotments are in line with program plans.
• Determine appropriateness of obligations against a fund. Ensures policy, rules, guidance, and laws are followed in all aspects of the financial budget process.
• Draft procedural instructions related to financial matters such as fiscal year end instructions, payment processes or proper obligation guidelines.
• Develop methods and techniques of budgeting for multiyear funds to assure planning and continuance of major projects.
• Oversees the revision and evaluation of required reports, programs, documents, and other data submitted. Supervises the monitoring, evaluation of contractual operations.
• Communicate effectively across multiple levels of an organization.
• Serves as a consultant and advisor in all phases of budget and related financial management matters.
• Conducts trainings and creates training materials as needed.

The Critical Care Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance on how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills.

Duties

• Manages workload as assigned, organizes, and completes own assignments in an efficient and appropriate manner.
• Participates in the development, implementation, and evaluation of interdisciplinary care. I
• Incorporating and implementing the requirements of the other qualification standards including: - Documents assessment and interventions by policy and practice standards (Essentris, CPRS)
• Conducts bedside, patient centered rounds utilizing SBAR tool and all transition of care
• Activate Emergency Response, Code Stroke and Coed per policy/guidelines. Remain with patient at all times during emergency to support patient and provide relevant information to response personnel.
• Demonstrates proficiency in tele ICU patient care system
• Manages patients requiring hemodynamic monitoring.
• Manages patients with ventriculostomy.
• Manages patients on ventilator.
• Manages patient with acute ischemic stroke
• Manages patients with pacemaker.
• Manages patient with central venous access.
• Manages patient with cardiac arrest.
• Manages patients with moderate sedation.
• Mentors and precepts new staff and students.
• ABGs and Venous access
• Manages patient with Impella and Intra-aortic balloon pump
• Manages patient with external pacing wires.
• Manages patient with tracheotomy (capped or uncapped): and patients requiring airway management.
• Performs 12 lead EKG by policy/ guideline

The Critical Care Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance on how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills.

Duties

• Manages workload as assigned, organizes, and completes own assignments in an efficient and appropriate manner.
• Participates in the development, implementation, and evaluation of interdisciplinary care. I
• Incorporating and implementing the requirements of the other qualification standards including: - Documents assessment and interventions by policy and practice standards (Essentris, CPRS)
• Conducts bedside, patient centered rounds utilizing SBAR tool and all transition of care
• Activate Emergency Response, Code Stroke and Coed per policy/guidelines. Remain with patient at all times during emergency to support patient and provide relevant information to response personnel.
• Demonstrates proficiency in tele ICU patient care system
• Manages patients requiring hemodynamic monitoring.
• Manages patients with ventriculostomy.
• Manages patients on ventilator.
• Manages patient with acute ischemic stroke
• Manages patients with pacemaker.
• Manages patient with central venous access.
• Manages patient with cardiac arrest.
• Manages patients with moderate sedation.
• Mentors and precepts new staff and students.
• ABGs and Venous access
• Manages patient with Impella and Intra-aortic balloon pump
• Manages patient with external pacing wires.
• Manages patient with tracheotomy (capped or uncapped): and patients requiring airway management.
• Performs 12 lead EKG by policy/ guideline

• Consolidate and review requests to ensure they comply with policies, procedures, and fund source criteria.
• Serve as Regional Agency Operations Program Coordinator (AOPC) for government charge card program. Serves as the conduit for park AOPC agents at 75 parks within the Southeast Region.
• Incumbent provides primary support related to the Service's financial system in areas of requisition management for FBMS goods and services; good and services receipt oversight for contracts and agreement completion actions, as well as financial reporting.
• Serve as the Regional FBMS Account Controller responsible for controlling financial system access, assigning user roles and permissions, and ensuring proper segregation of duties are maintained in FBMS.
• Provide financial planning advice and prepare a variety of reports for managers to help in the development and execution of budgets and various analysis.

1. Represents the United States Postal Service in the prosecution of federal crimes.
2. Develops and recommends strategies and coordinates the preparation of litigation for mail theft, mail fraud, narcotics violations and other complex cases.
3. Performs all aspects of criminal discovery, motions practice, trials and appeals.
4. Meets with defense attorneys in advance of trial to conduct pre-trial conferences and negotiations.
5. Works closely with postal inspectors and other law enforcement agents, witnesses and victims during criminal investigations, trial preparation and all phases of litigation.
6. Conducts legal research. Prepares memoranda and briefs on questions of law. Prepares pleadings.

• Provide oversight of the Regional Recreation Fee Program operations to assure compliance with the Federal Lands Recreation Enhancement Act (FLREA)
• Conduct on-site and off-site park reviews; monitor/identify park issues and communicate concerns to leadership. Analyze and evaluate risk at the regional level and identify trends and patterns in the management of risk.
• Provide support, advice and oversight over the implementation and operational management of fee collections such as Interagency pass programs, automated fee collection (e.g., point of sale systems), and/or public reservation systems and applications at the regional level.
• Provide support, advice and oversight regarding recreational fee project expenditure activities throughout the Southeast Region, to include projects for collection, facility investment, transportation, security, visitor services, and other fee expenditure assignments (e.g., 5-year Recreation Fee Comprehensive Plan, banking & advance, permanent waivers).
• Extract data and prepare in-depth analysis using FBMS, AFS4, and other systems to monitor obligations by projects.
• Provide financial planning advice to leaders and prepare a variety of reports.
• Draft procedural instructions as well as support, implement, and coordinate service wide initiatives for the region.
• Oversees the revision and evaluation of required reports, programs, documents, and other data submitted.
• Communicate effectively across multiple levels of an organization, develop and maintain effective working relationships with internal and external organizations.
• Conducts trainings and creates training materials as needed.

WHAT IS THE FACILITIES MANAGEMENT AND SECUIRTY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Access & ID Management

The following are the duties of this position at the full working level.

• Analyzes, plans, programs, and coordinates projects including scope of work, designs, specifications, advisability and functional impact analysis, feasibility studies, budget and cost estimates, and scheduling.
• Reviews, evaluates, corrects and/or approves design concepts, contract specifications, cost proposals including direct labor and other costs, and materials submitted by contractors under IRS or GSA contracts for completeness, accuracy, adherence to IRS standards, code compliance and effectiveness for project.
• Serves in an advisory capacity to key official in the field and/or headquarters offices as well as other government agencies for electrical engineering standards. Initiates electrical engineering projects, which require innovative and original concepts to enhance the customer's improvement programs for general and special purpose type space. Prepares and presents status reports on assigned projects.
• Monitors contractor's performance of technical aspects of contract to assure that performance is strictly within the terms, conditions, and scope of contract. Reviews contractor invoices. Certifies acceptance and recommends payment if they accurately reflect contract deliverables completed and accepted.
• Conducts field investigations to obtain technical information and/or to inspect construction in progress to ensure compliance with contract documents.