Total 836 Customer Service job vacancies in US - California - Thousand Oaks - Field/Remote

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

• You will serve as the primary liaison for all incoming contacts to the Department.
• You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite.
• You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney.
• You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases.
• You will control and manage all incoming correspondence using established office procedures and knowledge of the organization.
• You will conduct initial client intake by completing the electronic client intake sheet on a local office data program and schedules clients for appointments.

The major duties of this position are:

1. Track, analyze and report on appropriations, apportionment, grant awards, deobligations and other need in monitoring the Land and Water Conservation Fund (LWCF).
2. Continuously monitor and maintain the balances and reporting for all program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
3. Analyze and report on historic funding patterns, current operations and future trends.
4. Coordinate and collaborate with OMB, DOI, and NPS Financial Assistance Office and the NPS financial - budget and accounting offices and report on LWCF accounts.
5. Prepare written and verbal communications and reports and advise program managers.

• Interpret established and pertinent regulations, organizational policies, management principles, and administrative rules to provide hands on support and provide guidance to program staff.
• Assist the supervisor in ensuring effective administrative operations for the unit.
• Analyzes a variety of projected situations involved with budget actions, personnel structure and organizational structures.
• Takes confidential notes, prepares confidential correspondence and performs special studies requiring expert administrative skills.
• Communicates with internal and external sources to gather data using tact and diplomacy.
• Coordinates personnel actions with the staff and acts as the liaison with HRM to resolve related issues and problems.

• The work performed is traditional hands-on wildlife work.
• The incumbent performs any of the assignments listed below related to all types of wildlife, including small mammals, birds, carnivores, megafauna, fish, reptiles, amphibians, etc.
• Individually, or as a crewmember, performs complex tasks in carrying out recurring wildlife-related projects, such as assisting in developing sampling methods or collecting field data.
• May collect field data on wildlife and vegetation for use by others in developing a variety of maps, management plans, and environmental analysis reports.
• Performs a variety of recurring duties in the assigned area. Schedules, organizes, and executes field wildlife projects for detecting identifying and evaluating habitat management.
• Using prescribed procedures, the technician resolves regular and recurring problems concerning wildlife project plans for habitat management.
• Collects, complies, and summarizes the data that is obtained on wildlife habitat and vegetation for preparation of wildlife species, range allotment, deer herd, and other maps and management plans.
• Compiles and summarizes the data obtained from aerial and ground surveys to determine vegetation types; conducts routine analyses.
• Provides the biological and vegetation data from records and fieldwork to professional personnel after checking it.
• Developing explanations for unusually high or low figures or figures that seem inconsistent to determine past wildlife and livestock use.
• Collects data for big game, upland game, raptors, small mammals, and threatened and endangered species.
• Subsequently, assists with development of reports after higher graded employees have refined and verified the data and analyzed the results.
• Ensures that a sufficient supply of reagents, standards and controls are available at all times by ordering an adequate supply from commercial sources or preparing a variety of specialized solutions or reagents.
• Using established procedures, calibrates, controls, and maintains a variety of instrumentation, laboratory, and field equipment.
• When calibration falls outside acceptable limits, incumbent uses independent judgment in adjusting either the procedure or the mechanical device used in the determination to bring the procedures into good quality control.
• Keeps accurate records and reports on the full range of research activities. Collects and performs a preliminary analysis of biological and physical data, including the inventory of habitat conditions and the needs and population of wildlife.
• Tabulates and orders acquired field data prior to computer analysis. Computes and summarizes data and prepares charts, graphs, and figures for data analysis and public presentation.
• Works with project collaborators and stakeholders in order to ensure cooperation, research integrity, and the achievement of agency objectives.

• Collects biological and vegetation specimens and samples. Is responsible for the accumulation, coding, transcription, and processing of information; edits and corrects records; and provides quality control of automatic data processing entries.
• Tabulates results and prepares graphs and charts according to instructions. Assists in the design of new plant projects.
• Lays out experimental plots by taking measurements and marking corners and boundaries.
• Uses botanical key to identify plants encountered during field trips or surveys of forest areas.
• Compiles and summarizes the vegetation types obtained from aerial and ground surveys including forest health monitoring, biological evaluations, and pilot tests conducted as part of the project.
• Participates and conducts a variety of field studies of native and non-native botanical species and their habitats. Collects data for use in habitat and species condition analyses.
• Collects survey/inventory data to determine species identity, population characteristics, environmental conditions, and factors affecting the vigor/extent of the species and their habitat. Keeps records of all data and produces maps of survey areas.
• Lays out monitoring plots by taking measurements and marking corners and boundaries.
• Compiles and summarizes the data obtained from surveys, inventories, biological evaluations, and monitoring. Uses computer systems and associated software for recording, organizing, storing, and analyzing data.
• Performs native plant, pollinators, and phenology surveys.
• Carries out pollinator habitat enhancement, tends restoration gardens and other ecological restoration duties such as planting, seed collection and cleaning, weeding, irrigation of past plantings, or native plant nursery work.
• Performs the full range of standard technical assignments consisting of a variety of tasks involving invasive non-native plant treatment, management, inventory, and monitoring.
• Assignments involve the performance of a series of basic related technical tasks, which must be completed according to a predetermined and established routine.
• May also perform a variety of nonstandard tasks related to invasive non-native plant treatment, management, inventory, and monitoring.
• Identifies invasive non-native plants using various field guides or botanical keys, surveys for target plants, collects and assesses data on infestation location and status, and treats invasive plant infestations.
• Treatments primarily involve using herbicides, but may also be accomplished by hand-pulling, or using hand tools, power tools, mowers, and other standard control methods.
• Collects and records data related to infestation location and status. Responsible for ensuring that data related to invasive non-native plant treatments is recorded accurately and legibly, and according to specific protocols.
• Performs highly physical labor and daily hiking often to remote locations in rugged terrain under possible adverse weather conditions.
• Uses global positioning systems, aerial photographs, topographic maps, Geographic Information Systems (GIS), or compass in navigation. A portion of time may be dedicated to data entry and other duties in a laboratory or office setting.
• Applies herbicides using backpack sprayers or other equipment on a regular basis according to specific guidelines. Performs basic mathematical calculations related to herbicide mixing and applications.

• Incumbent independently performs technical duties in support of professional scientists conducting research projects in one or another of the fields of timber, recreation, wildlife, watershed, forest management, or forest fire research.
• A combination of two or more of the following duties are typical of those performed by the incumbent.
• Sets up laboratory equipment for making a variety of scientific measurements and observations of sample materials gathered from experimental field plots.
• Analyzes experimental data gathered in the lab by performing statistical manipulations on the data leading to basic conclusions and inferences, and accurately summarizes data.
• Locates study areas and study plots in the field according to requirements of a study plan or instructions of supervisor.
• Sets up standard equipment for performing any of a variety of field studies; compiles data from field and laboratory observations; analyzes data; and completes and documents data sheets.
• Observes, measures, and records a variety of scientific phenomena that affect forest, range, or watershed conditions.
• Operates scientific or precision instruments, calculating machines, and laboratory apparatus as required.
• Assists in developing and adapting sensing and recording instrumentation and in establishing and calibrating instruments for specific experiments.
• Maintains and makes minor modifications to sensing and recording instruments.
• Uses computers, calculators, recorders and other equipment to assist in compiling and reducing data from laboratory and/or field studies.

• Incumbent independently performs technical duties in support of professional scientists conducting research projects in one or another of the fields of timber, recreation, wildlife, watershed, forest management, or forest fire research.
• A combination of two or more of the following duties are typical of those performed by the incumbent.
• Sets up laboratory equipment for making a variety of scientific measurements and observations of sample materials gathered from experimental field plots.
• Analyzes experimental data gathered in the lab by performing statistical manipulations on the data leading to basic conclusions and inferences, and accurately summarizes data.
• Locates study areas and study plots in the field according to requirements of a study plan or instructions of supervisor.
• Sets up standard equipment for performing any of a variety of field studies; compiles data from field and laboratory observations; analyzes data; and completes and documents data sheets.
• Observes, measures, and records a variety of scientific phenomena that affect forest, range, or watershed conditions.
• Gathers data on such things as temperature, humidity, soil characteristics, precipitation, growth and mortality, cover types, species diameters, height and age of trees, shrub and ground cover vegetation.
• Gathers data on such things as characteristics, and amount and type of recreational use.
• Operates scientific or precision instruments, calculating machines, and laboratory apparatus as required.
• Assists in developing and adapting sensing and recording instrumentation and in establishing and calibrating instruments for specific experiments.
• Maintains and makes minor modifications to sensing and recording instruments.
• Uses computers, calculators, recorders and other equipment to assist in compiling and reducing data from laboratory and/or field studies.

• Independently, or as part of a team, participates in procedural fisheries and/or wildlife related assignments where methods and techniques are well established.
• Makes browse surveys; takes and records measurements such as identifying species, etc.; identifies and measures species and conditions; delineates wildlife or fisheries habitat types on topographic maps; and, identifies habitat condition.
• Maintains records of investigations and trail data as requested by the team leader or supervisor.
• The supervisor or team leader makes sure assigned are completed; and information is developed.
• The supervisor or team leader makes sure the methods used in securing and verifying data are acceptable; and that use of guidelines are technically-accurate and in accordance with agency guidelines.
• Under supervision, prepares data summaries in proper format. Summarizes data obtained from field collections using prescribed statistical procedures.
• Assists in the attainment of field data by calculating and recording relevant biological information irregular to the specific assignment.
• Formulates and orders data as directed and prepares data for computer use. Assists in the collection, handling, and preservation of specimens.
• Makes fish counts, and traps fry and fingerlings using such methods as baited minnow traps.
• Identifies and measures species, recording numbers, lengths, weights etc.
• takes scale samples, notes environmental factors prejudicial to fish habitat such as log jams and silting, and recommends corrective action; and independently determines count sites on assigned streams.
• Performs wildlife and/or fisheries habitat improvement projects such as maintenance of wildlife openings and trails.
• Inventories of nesting structures; construction and installation of woody structures for streams, rivers, and lakes.
• Planting of areas for establishment of more desirable food or cover; installation and maintenance of nesting boxes; establishment of food plots, etc.
• Conducts surveys of game and non-game wildlife species and plant species; counts, sorts, identifies species, and performs measurements.
• Records data manually and electronically using a Global Positioning System unit and computer.
• Summarizes data obtained from field collections and, under supervision, prepares data summaries in proper format. Manages data and prepares reports.
• Conducts routine procedural tests using well-established work methods and techniques. Summarizes data obtained from field collections using prescribed statistical procedures.
• Under supervision, prepares data summaries in proper format. Assists higher-graded technicians with the operation of more sophisticated equipment or systems.
• Does not interpret the results, but is responsible for noticing obvious deviations so that tests may be repeated or other checks made.

• Performs hydrologic technician work in support of hydrologists, civil engineers, and other professionals engaged in scientific studies of surface water, meteorology, sediment and debris production.
• Performs hydrologic technician work in support of hydrologists, civil engineers, and other professionals engaged in scientific studies of water quality for water resource and land management planning and design.
• Applies skills in mathematics, and the study of hydrology analysis and consideration of techniques and procedures.
• Installs and maintains the district hydrologic instrumentation; repairs, calibrates, and services gages and recorders; performs all maintenance necessary to insure optimal operation of all equipment.
• Assists with planning necessary for modification of existing data collection stations or installation of new stations to augment or improve existing instrumentation.
• Makes sketches of locations, dimensions, layouts, and modifications; coordinates with design personnel and applicable agencies.
• Prepares precipitation, sedimentation, and reservoir operation reports for transmittals to higher authority and other agencies; may supervise activities of lower-grades technicians in this effort.
• Prepares correspondence relating to the request for or transmittal of hydrologic data, or any other matters relating to the district’s instrumentation programs.
• Contacts and confers with Federal, State, and local agencies to exchange data and coordinate stream gaging and rainfall data collection.
• Compiles and analyzes hydrologic data for use in studies or reports, and furnishes data to district elements and outside agencies.
• Develops area-capacity, curves and compiles capacity tablet from surveys for use in sedimentation studies. Plots and revises discharge rating curves from discharge measurements.

• The work performed is traditional hands-on wildlife work.
• The incumbent performs any of the assignments listed below related to all types of wildlife, including small mammals, birds, carnivores, megafauna, fish, reptiles, amphibians, etc.
• Frequently, there is an integrated approach to address resource management issues, where the incumbent works as a member of a team to collaboratively achieve mutual goals and objectives.
• Individually, or as part of a team, performs established wildlife-related assignments.
• Assignments involve constructing or completing habitat project work such as: watershed development, fencing, or clearing areas to establish food that is more desirable or cover habitat.
• For example, assesses habitat environments, requirements, and inhabitants of wildlife; collects and accumulates data through a variety of techniques; examines information, and develops reports of results with suitable recommendations.
• Collects facts for development of wildlife management plans and coordination of wildlife needs for environmental analysis reports.
• Incumbent supports avian community studies. Conducts field surveys of birds requiring specialized experience identifying birds by sight or sound. Performs assignments which involve sampling forest vegetation using dbh tape and clinometer.
• Collects data following a prescribed protocol. Identifies multiple species by sight or sound. May assist in capture and banding birds. Navigates on public and private road systems without direct supervision.
• Locates off-road study sites using compass, topographic maps and/or GPS unit. Records field data in a legible manner. Enters field data onto a computer database. May assist in proofing and editing data forms and databases.
• Maintains field equipment and vehicles in good working condition. As required, camps at remote locations on National Forest land.
• Performs complicated test following standard procedures for the full range of support work in the wildlife management program.
• Assignments involve collecting and analyzing; developing reports on the characteristics and quality of the samples of the field test; and developing accurate records and making presentation of findings.

• The work performed is passive, remote sensing/monitoring with little or no animal handling.
• Work involves hiking through the woods and deploying and retrieving cameras and audio recorders, with very limited opportunity to directly observe or handle animals.
• The incumbent performs any of the assignments listed below related to all types of wildlife, including small mammals, birds, carnivores, megafauna, fish, reptiles, amphibians, etc.
• Independently, or as part of a team, conducts surveys of game and non-game wildlife species and plant species; counts, sorts, identifies species, and performs measurements.
• Records data manually and electronically using a Global Positioning System unit and computer. Summarizes and analyzes data obtained from field collections; prepares reports of findings with appropriate recommendations.
• Assembles information for the development of plans and coordination of resource information for analytical reports. Uses topographic maps, aerial photos, compass, Global Positioning System devices, photographs, etc. for navigation.
• Operates a variety of hand tools and mechanical equipment such as chainsaw, brush saw, four-by-four drive vehicles, mower deck, all-terrain-vehicles (ATVs) or utility-terrain-vehicles (UTVs), and motorboat.
• Individually or as a crewmember conducts fisheries projects requiring adaptation of procedural guides. Measures amount and quantity of spawning areas on designated streams; samples and makes qualitative analysis of aquatic insects.
• Determines pool/riffle rations through observation; and measures and records discharge volumes through interpolation. Uses a variety of tools, takes bottom gravel samples, and analyzes for silt, size fractions, etc.
• Keeps records of all data and develops these into statistical reports. Drafts maps or survey areas.
• On an individual basis, or as part of a team, performs wildlife and fisheries habitat improvement projects such as maintenance of wildlife openings and trails, inventories of nesting structures, wildlife openings, and trails.
• Construction and installation of woody structure to streams, rivers, and lakes, planting of areas for establishing more desirable food or cover, installation and maintenance of nesting boxes, establishment of food plots, etc.
• Performs analysis of sediment and water quality samples. Schedules, services, calibrate repairs, and installs sampling instrumentation. Collects data from field recording instruments and makes on-site measurements of study area conditions.
• Is fully responsible for compliance with safety rules and regulations.

• Enforce security regulations to protect statistical data collected within the Region; ensure the proper maintenance, preservation, and disposal of all official statistical records.
• Direct the preparation of instructions needed to implement office program policies and procedures and adapt them to the agricultural practices or special situations in the Region.
• Manage the overall operation of the office making determinations regarding workload, staffing, budget, and equipment and recommend modifications.
• Serve on various Departmental, Agency-wide, and interagency committees.
• Serve as the primary spokesperson for the Agency within the State, establish and maintain liaison with decision-makers at all levels of State and local government.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 50 applications are received, whichever comes first.


Analyzes and evaluates the effectiveness of administrative, management, and facility operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting administrative operations.

Performs comprehensive management analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objective, and compliance with pertinent legal and regulatory guidelines. Provides guidance and advice on the most appropriate method of procedure of analysis and evaluation to accomplish missions and ensure optimum management strategy. Analyzes and evaluates new or modified legislation for projected impact upon major administrative operations and resources. Applies appropriate evaluation and measurement techniques in determining the extent of compliance with rules and regulations and/or in measuring and evaluating accomplishments. Foresees the pros and cons of alternative solutions and coordinates and integrates activities with other functions.

Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data. Applies analytical and evaluative
methods and techniques to issues or studies concerning substantive administrative support functions.

Serves as a senior advisor to top managers. Develops recommendations for legislation to change the way programs are carried out and the projected impact upon agency programs and resources. Develops recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Develops recommendations for improvements in program operations and to promote efficiency and cost savings. Evaluates, processes, and makes recommendations for effective organizational changes. Recommends areas and methods by which efficiency of operations can be improved. Provides higher management reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of program operations. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of action; and mutually resolve problems. Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.

Serves as a senior analyst responsible for designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Establishes study methods and techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program operations carried out by administrative or professional personnel or substantive administrative support functions.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Compressed/Flexible: Not Available
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 19775A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required