Service Care Solutions are working with a national, leading provider within Substance Misuse to fill a position for a Non Medical Prescriber.

This is a Contract role, looking for an experienced NMP to begin working as soon as possible.

As directed by the NMP Lead, Assistant Medical Director and the Services Medical Lead you will be part of the multi-disciplinary and multi-agency team delivering recovery orientated alcohol and drug intervention services.

The Non Medical Prescriber will be responsible for:

• Assess, diagnose, plan; implement and evaluate treatment and interventions and care for service users.
• Clinically assess service user needs and plan clinical care accordingly.
• Diagnose and manage on an individual needs basis, integrating both drug and non-drug based treatment methods into a management plan, in conjunction with the Recovery Coordinator.
• Identify and assess suitability of service users for in-patient alcohol and opioid detoxification as appropriate.
• Proactively review and manage clinical treatment plans of the service user.
• Prescribe and review medication for therapeutic effectiveness appropriate to service user needs and in accordance with evidence-based practice and national and local protocols, and within scope of practice.
• Work with service users to support concordance to prescribed treatments.
• Provide information and advice on prescribed, illicit and over-the-counter medication, including side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the service user in complex, urgent or emergency situations seeking immediate advice and direction from the Clinical Lead if needed.
• Assess, identify and refer patients presenting with mental health needs.
• Assess, update and refer service users for BBV vaccination and immunisation programmes. Support service users to adopt health promotion strategies that promote healthy lifestyles.

A Vacancy at NHS Lancashire and South Cumbria Integrated Care Board.


Are you ready to take your career to the next level? We are looking to expand our dynamic pharmacy team with innovative and passionate individuals. We are looking for team players with a collaborative spirit and ability to work well in a team-oriented environment, with innovative thinking and the confidence to bring new ideas to the table.

The postholder will work as part of the ICB Medicines Optimisation and Pharmacy Team in Blackpool and North Lancashire, developing and implementing the Medicines Optimisation Strategy across the ICB to meet the pharmaceutical care needs of the population, optimise the use of medicines and ensuring medicines value.

They will have the potential to support prescribers, general practice staff and care homes in improving the health of their patients through the rational and safe use of medicines, and the implementation of safe medicines optimisation systems. They will utilise data and Medicines Optimisation software systems to identify and monitor prescribing information and produce appropriate reports for use with practice staff and within the ICB.

The ICB is committed to support staff to reach their potential and understands that the future workforce may want to work flexibly and create a portfolio of training and development, therefore the postholder has the option to work in hybrid ways within the locality Medicines Optimisation team, where training and development will be provided as necessary.

The role will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions:
1. Implement the delivery of the Lancashire and South Cumbria ICB Medicines Optimisation strategy in locality, across the ICB and across the healthcare system in Lancashire and South Cumbria.
2. Work strategically to support providers in improving the health of patients through the rational and safe use of medicines.
3. Line manage, support and develop other members of the ICB Medicines Optimisation team.

We are looking for team players with a collaborative spirit and ability to work well in a team-oriented environment, with innovative thinking and the confidence to bring new ideas to the table. We are particularly looking for someone with leadership skills, critical appraisal skills, the ability to manage projects from concept to completionacross wide geographical or organisational areas and supervision and line management skills.

Please read our information for candidates document to learn more about our organisation and how we work.

You will be part of a supportive and inclusive team that values your unique skills and perspectives, working on exciting projects that challenge the status quo. You will enjoy a balance that suits your lifestyle and explore opportunities to widen your portfolio.

You will have a work base, although the role is hybrid working including home working and you will be free to use any of our offices across Lancashire and South Cumbria.

At Lancashire and South Cumbria Integrated Care Board (ICB), we believe in fostering a collaborative environment where your creativity and expertise can thrive. We prioritise our workforce by implementing our Education and Training Plan with a particular focus on pharmacy workforce development, training and support.We support pharmacy leadership at all levels and weare building an integrated pharmacy workforce that is agile, engaged and enabled to actively improve health outcomes.

The role benefits from standard NHS terms and conditions.

Please see the attached Job Description for more details including the person specification.



The main duties of the role are:
1. Work locally at place, across the wider ICB Medicines Optimisation team, other ICB teams and directorates and across the system to implement Medicines Optimisation plans and priorities to meet the objectives of the ICB Medicines Optimisation Strategy, associated plans, and medicines value, safety and quality.
2. Develop Medicines Optimisation policies, procedures and services, to improve the pharmaceutical care of patients and monitor the safe and secure handling of medicines throughout the ICB.
3. Contribute to, or lead on, the publication of ICB newsletters, prescribing bulletins and guidelines.
4. Implement local Lancashire and South Cumbria pathways, guidance and formulary and national evidence-based prescribing guidelines that support quality and medicines value.
5. Implement national strategies that pertain to medicine use and medicine-related aspects of primary care contracts.
6. Initiate and develop audits of prescribing and medicine use across the locality place and the ICB.
7. Develop and analyse data (e.g. e-PACT and population health) to support changes in prescribing patterns, Medicines Optimisation, improved patient outcomes, and services.
8. Develop, and implement change, in systems used for managing prescribing within the primary care setting, including Eclipse, Optimise RX and repeat prescribing processes.
9. Ensure the safe and secure handling of medicines in primary care, including the use of controlled drugs, to ensure that relevant medicines management standards are met.
10. Lead and support the investigation of performance issues relating to Medicines Optimisation.
11. Support the integration of Medicines Optimisation and Pharmacy across the system.
12. Develop or collaborate in research and audit programmes to review aspects of prescribing or pharmaceutical service provision.
13. Identify and lead on projects across the ICB and system, working with the Medicines Optimisation teams in other localities as needed.
14. Identify and lead on projects in the locality where there is a need specific to the locality considering if the need is applicable to other localities.


This advert closes on Tuesday 10 Dec 2024

Core Responsibilities & Key Expectations Building Relationships & Personalised Care Proactively engage with women and their families to build positive relationships based on respect, empathy, and sensitivity . Provide high-quality, personalised care in line with local and national standards . Support the transition to parenthood , offering guidance and reassurance. Consent & Communication Gain valid consent before providing care and document it clearly and promptly. Recognise and report changes in mother or babys condition , including concerns raised by women or families, to the midwife in charge. Communicate effectively with the clinical team , promoting well-being and positive outcomes for mothers and babies. Clinical Practice & Safety Ensure clinical practice is safe and appropriate at all times , performing relevant clinical skills and acting within your competence. Maintain a safe, clean, and productive care environment , adhering to hygiene and infection control standards. Manage and prioritise your workload , responding appropriately to urgent or emergency situations . Professional Development & Supervision Participate in regular supervision and appraisals, actively pursuing learning and development opportunities . Maintain core and specific competencies as outlined in the HCA Development Pathway . Take personal responsibility for completing mandatory training . Team Support & Mentoring Act as a role model for new staff , providing support, coaching, and mentoring as needed. Foster a supportive environment by assisting in the training and development of colleagues . Safeguarding & Confidentiality Be aware of safeguarding issues and report concerns immediately. Maintain strict confidentiality , adhering to the Data Protection Act, information governance, and Caldicott Principles. Health, Safety & Risk Management Ensure a tidy and safe environment by cleaning equipment, reporting faults, and adhering to health and safety policies. Report incidents, accidents, or risks promptly . Promoting Equality & Diversity Foster equality, diversity, and rights by addressing and reporting discriminatory behavior. Actively promote inclusivity and respect for all individuals . Service Development & Improvement Contribute to service development by participating in audits and quality improvement initiatives. Support Trust values by gathering feedback from patients and families and addressing their concerns. Professional Conduct & Role Modeling Maintain a professional image and conduct at all times . Ensure personal fitness for work and uphold Trust values in every interaction . This role requires dedication, compassion, and a commitment to delivering exceptional care. Together, we can support women, babies, and families in achieving the best possible outcomes

We are seeking a dedicated and proactive Student Services and SIMS Manager to join our Student Services team at one of our high schools based in Preston.

This is a full-time, temporary position with the potential to become permanent. The successful candidate will be responsible for providing first-line support to assist student queries and managing the SIMS database.

Your new role

• Maintain and manage the SIMS database.
• Handling student attendance, liaising with the Attendance Manager for students who remain unaccounted for, sending alerts to parents, and monitoring responses.
• Assist with administration, data extraction, and timetabling changes.
• Manage the planning and development of student support services.
• Complete and submit DfE Statutory census returns.
• Performing administrative duties for student events such as parent's evenings and career events.
• Manage the administration for Year 7 or in-year transitions, including creating and distributing new starter packs, liaising with feeder schools, and attending Year 6 transition events.
• Organise and administer student support services, including student lockers, lunch passes, detentions, lost property, subject enquiries and absence requests.
• Creating and preparing the academic year and closing, inputting student information, and creating reports and timetables as required.

What you'll need to succeed

• Experience with SIMS is ideal but not essential.
• Experience of working in a similar role within an educational setting is essential.
• Strong organisational and administrative skills.
• Excellent communication skills, both written and verbal.
• The ability to work collaboratively with staff, students, and parents.
• Proficiency in data management and extraction.

What you need to do now

If you're interested in this school administration role in Preston, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Successful candidates will have to deliver correct care advice and guidance to callers dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role. We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to. Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends. It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview. Assessments Centres and interviews will take place on the weekend of 11th January 2025 at Broughton site.Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Full Time courses will run up to 10 weeks of training and will start on 14/04/2025 and 21/07/2025 It is a pre-requisite that candidates must successfully complete the training program, including all examinations. Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks. By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need. Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them. NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.30.11.2024 12.00-13.00 Microsoft Teams Need help? Join the meeting now 04.12.2024 17.00-18.00 Microsoft Teams Need help? Join the meeting now 06.12.2024 13.00-14.00 Microsoft Teams Need help? Join the meeting now 09.12.2024 17.30-18.30 Microsoft Teams Need help? Join the meeting now

This is an exciting opportunity to join the Lancashire and South Cumbria NHS Foundation Trust Treatment Room service in the Greater Preston and Chorley South Ribble areas.

If you are able to work autonomously, you are motivated, hardworking and enthusiastic then come and join our team of dedicated treatment room nurses.

The Treatment Room service currently operates from Monday to Friday excluding weekends and bank holidays. We are an appointment only service between the hours of 08.30 and 16.30 however we do hold 2 late evening clinics (up to 8pm) and one early clinic (8am start) once a week.

Applicants must be willing to work flexibly over 5 days, be able to work well within a team and on their own initiative.

The Treatment Room provides care to patients with acute/chronic wounds, post-operative wound assessment, removal of sutures and clips, intra-muscular injections, lower limb assessments, compression bandaging and ear irrigation.

We are looking for a committed, compassionate RGN who puts the patient at the heart of everything they do. If this describes you then please apply.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Tuesday 10 Dec 2024

Summary

Job Description for Operations and Technical Support:

NNL is where your understanding of reactors fuels the nation. As part of our Fuel Reactor & Reprocessing capability, you'll play a vital role in developing the UK fuel cycle in line with advances in new technology and new processes. As old reactors reach the end of their lifespan, we need experts like you, with the technical skills to virtually model scenarios that not only enable us to explore new ways of managing the inputs and outputs of reactors, but also pave the way for the implementation of smaller, cleaner revolutionary new reactors. This is a place where you can use your knowledge and expertise to do long term meaningful work for years to come.

An exciting opportunity to join the Advanced Fuels team who are developing the next generation nuclear fuels in support of the UK's net zero ambition. The role involves the manufacture and characterisation of advanced nuclear fuel material using modern facilities at NNL's Preston Laboratory and reporting the results to the customer to time, cost and quality.

The work is primarily laboratory-based where you will be operating bespoke fuel fabrication equipment to produce fuel material which is then characterised using a suite of cutting-edge analytical equipment such as scanning electron microscopy, thermogravimetry, laser flash analysis and x-ray diffraction.

This role predominantly focuses on the production and characterisation of test pellets to ensure the quality of the fuel produced by Westinghouse Ltd meets regulatory as well as customer specifications.

The role supports the delivery of technical programmes of work to the customer on time to cost and to satisfactory quality, working closely with project managers and providing technical guidance and advice as required. NNL strives to develop and maintain a pipeline of skilled talent in order to ensure continued delivery to its long-term customers.

You will be required to work to high degrees of accuracy and with fixed timelines to meet customer deadlines and requirement, whilst maintaining good laboratory practice and complying with regulatory and company policies / procedures e.g. safety, risk, quality, security.

Main Responsibilities for Operations and Technical Support:

• Deliver technical work to the satisfaction of the customer to time, cost and quality.
• Promote and maintain key relationships (internal & external) for efficient and effective project delivery.
• Provide technical support to the Westinghouse Pellet Lab program. Ensuring the delivery of high quality outputs.
• Comply with all legislative, regulatory and company policy alongside procedures applicable to the role i.e. Safety, quality, security, risk etc.
• Work Flexibly to ensure work is completed with a high degree of quality to meet customer requirement.
• Appointment to AP-NM (Approved Person for Nuclear Movements), involving accountability for safely carrying out movements of nuclear materials, including accurate record keeping and documentation (Separate assessment required).
• Keep well-informed of the latest technical developments in the field which are relevant to the project.
• Produce and maintain accurate records of experimental data.
  

Essential Criteria for Operations and Technical Support:

• Experience of working within a highly regulated industry.
• Excellent communication and team working skills.
• Demonstrable ability to work with hazardous materials performing intricate tasks and maintain GLP.
• Ability to work with a high attention to detail.
• Demonstrated questioning attitude and safety conscious.
• Experience working within a Quality Control / Assurance type laboratory.
• Data taking / analysis skills with accuracy.
• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).

Desirable Criteria for Operations and Technical Support:

• Experience working with uranic or hazardous powders.
• Degree level education in a relevant scientific or engineering subject.
• Prior experience of analytical techniques used to characterize nuclear fuel, for example, Scanning electron microscopy, Laser flash analysis, Thermogravimetric analysis.

Why join us?

NNL isn't just a place where you can do career-defining work that makes a real-world impact. It's also a place where you'll feel appreciated and valued. We're creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We put your wellbeing first, we push you to reach your potential, and we do everything possible to help you feel safe, supported and inspired.

We also offer a range of employee benefits:

• Sector leading Family-Focused Policies: celebrate life events, including enhanced maternity and paternity leave and a week off for your marriage.
• NNL offers attractive pension plans. If you contribute 5%, NNL contributes 15%. Alternatively, if you choose not to contribute (0%), NNL will still contribute 10%.
• Annual Leave: Benefit from 25.5 days of leave, plus 4 extra days to be taken during Christmas shutdown, plus Bank Holidays.
• Reduced gym membership with discounts of up to 25% from 3,700 gym and leisure providers across the UK
• Company Bonus: Be rewarded for your contributions.
• Learning Opportunities: Enhance your skills through excellent development programmes.
• Employee Assistance: Access support for personal and professional challenges.
• Cycle to Work: Stay active and eco-friendly.
• Life Assurance: Ensure peace of mind for you and your loved ones.
• Enhanced Sick Pay Benefits: Receive support during illness or injury.
• Access to 'Mydiscounts' which has a range of special offers and discounts from more than 200 suppliers, including medical insurance and dental insurance.
• Health Care: Health savings plan which allows you to claim money back on visits to the dentist, optician and/or physiotherapist (limits apply).

About The Company

NNL is an incredible place to work. A place where people do things that have never been done before. A place where people push boundaries to further themselves, the business and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

Equality, Diversity and Inclusion

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures, providing reasonable adjustments as appropriate. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging and the ability to access to workplace in a way which works for you.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

We are currently recruiting for compassionate Ward Manager to join an independent Mental Health Rehabilitation Hospital in Preston.

This is a an incredibly varied and rewarding role working with an established Mental Health and Learning Disability provider.

The successful Ward Manager will have the necessary skills to lead, support and manage staff, and be visible and accessible to service users, their families, primary care, acute and community health and social care.

The facility accommodates Males with a complex range of mental health issues who require long term support and treatment within a controlled environment.

Person Specification:

• Must be a Qualified Nurse with a valid NMC PIN.
• Previous experience in mental health nursing is highly preferred.
• Strong leadership skills and experience managing other qualified professionals.
• Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare team members.
• Ability to remain calm under pressure and handle challenging situations with empathy and professionalism.
• Strong critical thinking and problem-solving abilities to provide safe and effective patient care.
• A resilient mindset.
• Experience within inpatient setting is desirable.

Company Benefits:

• Paid Handovers
• CPD and Learning Opportunities
• Company Workplace Pension Scheme
• MediCash Health Plan
• Discounted Gym Membership
• Employee Assistance Programme
• Access to Blue Light Card Membership
• Free DBS
• Free parking
• NMC Fees covered

NHS Lancashire & South Cumbria Talking Therapies for anxiety and depression offer this exciting opportunity to train to become a qualified Psychological Wellbeing Practitioner (PWP).
We are looking to recruit a number of trainee PWPs to work in many of our Lancashire & South Cumbria teams:

Barrow in Furness
Blackburn With Darwen
Burnley
Chorley and South Ribble
Hyndburn and Rossendale
Lancaster and Morecambe
Pendle and Ribble Valley
Preston
South Lakes (Kendal)

The Psychological Wellbeing Practitioner training course will commence in March 2025 (at University of Central Lancashire) for 12 months. Following successful completion of the training year, the qualified PWPs will be offered a permanent Band 5 PWP role – please note this may be in a different team to the placement (subject to obtaining professional registration within 6 months of receipt of certificate of qualification) .

The training is rigorous and aims to equip individuals to be able to deliver high quality and effective Cognitive Behavioural Therapy (CBT) based self-management interventions to clients with common mental health problems.

Before applying please ensure you meet these minimum requirements: -
• Evidence of either recent Level 6 study (degree level) from a recognised institute of higher education for postgraduate study or evidence of Level 5 study (diploma level) for graduate study
• Evidence of working with people who have experienced a common mental health problem
• An understanding of anxiety and depression including the wider impact for the whole person
• All trainees must be able to complete the required training days, and be able to carry out the academic assignments required for the course outside of paid hours
• All trainees will need to be able to attend training at UCLan in Preston and also their local team placement base (in Lancashire or South Cumbria) in person
• All trainees will commit to work for LSCFT for a minimum of 2 years post-qualification, failing which you may be required to repay the salary for days at university during your academic year.
• Once qualified as a PWP, it is a requirement for the role to register with BPS or BABCP within 6 months of receipt of certificate of qualification and thereafter to maintain professional body registration for the duration of your employment as a qualified PWP.

Please ensure that any relevant voluntary work is included in the ‘Employment History’ section of the application
The interviews for these posts will be carried out via video conferencing using Microsoft Teams.



Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification, or visit our website via Lancashire and South Cumbria NHS FT.


This advert closes on Monday 9 Dec 2024

Locations:We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) inBroughton, near Preston.


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 11th January 2025 at Broughton site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on

14/04/2025 and 21/07/2025

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.

30.11.2024 12.00-13.00

Microsoft TeamsNeed help?

Join the meeting now



04.12.2024 17.00-18.00

Microsoft TeamsNeed help?

Join the meeting now



06.12.2024 13.00-14.00

Microsoft TeamsNeed help?

Join the meeting now



09.12.2024 17.30-18.30

Microsoft TeamsNeed help?

Join the meeting now




This advert closes on Tuesday 10 Dec 2024

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 3231

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 3231

Pay Rate: £12.60 per hour

Shift Patterns: Various shifts between the hours of 7:30am - 10pm, and occasional sleep-ins from 10pm - 7:30am. Weekend work is included.

Due to a genuine occupational requirement, we are looking to recruit male workers who can drive for this particular role.

Company Description:

Priory Adult Care is the UK’s leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we accommodate. With community-based residential care settings, as well as a network of supported living services, we support adults over the age of 18 with autism, dementia, learning disabilities, mental health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge. We also offer a range of residential and nursing care settings for older people with varying levels of need.

At Priory, you'll have the opportunity to be part of something special. A closeknit, supportive and diverse team who help to make a real difference to people’s lives.

We offer full training and numerous career pathways, including our Nurse Apprenticeship program.

Our roles can be flexible around your lifestyle, either full or part time and with a variety of shift patterns including weekdays and weekends.

For further detail on the site location and type of support provided, please review the additional information section.

Job Description

Your positive attitude and passion for providing high quality care and support will be your key strengths, but you'll also have a friendly, patient and positive approach to work. You should be keen to learn and show compassion to care for the people we support.

You will provide support with day to day activities, whilst encouraging and promoting independent living. As part of our team, you’ll help people reach their potential, through both practical and emotional support, making a positive difference to their lives.

Our teams provide care and support for individuals with different conditions at Priory sites all across the UK.

It would be ideal if you have previous experience gained in a similar role. However whilst this is valuable, we are looking for individuals who display the right values and behaviours in order to make a difference to people’s lives. You should be keen to learn and show compassion to care for the people we support. Not only is full training provided, but there are numerous career pathways available to you, including our Nurse Apprenticeship program.

Benefits include:

A competitive salary
Enhanced disclosure cost coverage
Comprehensive induction and commitment to on-going training
28 days annual leave including bank holidays
Online benefits and cashback rewards
Blue Light Card application opportunity
Cycle to work scheme
NEST pension option
Benefits are subject to T&Cs

Responsibilities

Supporting with personal care tasks, such as washing, dressing, eating and personal care
Perform light housekeeping tasks, such as dusting, vacuuming, and changing bed clothes
Assist with safe lifting, transferring, repositioning and movement of individuals
Assistance and support to attend medical appointments
Observe, monitor, and record physical and emotional well-being, and quickly report any changes to senior staff
Encouragement to participate in social and recreational activities

Qualifications and Skills

Excellent interpersonal skills and a caring nature
Empathy, understanding and patience
Ability to work on your own and as part of a team
Ability to understand and follow policies and procedure
The ability to anticipate and respond to challenges
Competent in verbal and written English
A healthcare qualification is desirable, but not essential
To be considered for this role, we require you to have the right to work in the UK.

Additional Information

Lynbrook is located in Bamber Bridge, a suburb of Preston, and offers residential support for four adults, who are on the autism spectrum or have a learning disability. The service is located on a side road in a quiet and pleasant neighbourhood. Our staff are dedicated to providing our residents with a good quality of life, in a safe and nurturing environment, where they can grow and develop.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.

We are an equal opportunities employer.

Duties to include but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Maintain confidentiality at all times as required by legislation and Trust Policy. Actively participate in the PDPR process, undertake learning and development opportunities as identified. Demonstrate own duties to new starters and agency staff. Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained Provide an efficient and courteous outpatient appointment booking service. Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service. Play an active role in Team Meetings and audits as required. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate. Support change to working practices to improve the Quality of service provided. Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security. Report all accidents and incidents, as per Trust Policy. Assist in the maintenance of a healthy, safe and secure working environment.

Female Care Assistant - Complex Care NIGHTS

This role is for female applicants only, due to specific client care needs and to ensure the client's comfort, in line with the Equality Act 2010.

About Us
Routes Healthcare is a leading care provider—not an agency. We are real people who prioritise individual healthcare needs, offering support in clients' homes and within the community. We take the time to listen to our clients, ensuring their needs are met with care and consideration. Routes Healthcare is seeking dedicated and passionate care workers to deliver high standards of care.

Requirements:

• At least 6 months of paid care experience in the UK
• The right to work in the UK without employer sponsorship
• A caring, positive attitude and patience
• Expereince in Epilepsy is desirable

If you're looking to work for a dynamic, forward-thinking healthcare provider that invests in your development, Routes Healthcare is waiting for your application.

Benefits:

• Career development through our Routes Academy program to help you achieve your goals
• 24/7 support from a dedicated on-call team
• Wellbeing and mental health support
• Flexible shift patterns to help maintain a healthy work-life balance
• Staff referral scheme with generous incentives
• Routes care workers only—no agency staff on shift

About the Role:
We have a client in Ribbleton who needs support from dedicated complex care assistants. Routes Healthcare is committed to enhancing lives 24 hours a day, 7 days a week, not only for those we support but also for their loved ones and family members.

We provide complex care services for people with long-term health conditions, clinically-led enhanced homecare, and end-of-life care, all tailored around the individual’s hobbies, activities, and daily routines.

Care is always needed, so a range of shifts will be available from Monday to Sunday. Please speak with our recruitment team to learn about our shift patterns. We offer a pay rate of £12.82- £13.00 per hour, depending on the level of care and location; this rate includes holiday pay.

Please click apply to continue