Total 35 Customer Service job vacancies in Swindon

Are you a healthcare assistant/support worker looking for work in Swindon? We have a variety of hours to cover in various settings in the area so have shifts to suit everyone.

First City Recruitment part of the First City Group are recruiting Care Assistants / Support Workers to work as agency staffing within Swindon and surrounding areas. This role is ideal for experienced Care Assistants wanting either full time or part time flexible work.

We are looking for reliable, empathetic, and caring individuals with 6 months of recent UK care experience to join our friendly and professional team. Our comprehensive induction training program is perfect for those who want to develop the skills needed to provide quality care. We're keen to recruit staff with the right values and behaviours who can help us ensure our workplace values are at the heart of everything we do.

We'd love to hear from you if you have experience doing:
* Residential Care
* Support Work
* Healthcare Assistant (HCA)
* Care Assistant
* Domiciliary Care
* Homecare
* Working with challenging behaviours
* 1-1 Care
* Autism Support Work

Location: Swindon and surrounding areas

Weekly pay is £12.88 per hour (inclusive of holiday pay) paid weekly every Friday.

Working with us you will receive:
* Excellent rates of hourly pay £12.88 - £15.68 (inclusive of holiday pay)
* Refer a friend scheme.
* Weekly pay
* Flexible day or night shifts, 12 hour shifts available.
* NEST pension plan
* Free uniform
* Free Comprehensive and rewarding in house classroom-based training.
* Access to Free health and social care diploma courses
* Enhancements rates of pay on bank holidays and over the Christmas period
* Eligibility to Blue light card - a variety of discounts at your favourite stores, holiday bookings and many restaurants.
* 24-hour support from our experienced office team

Our Requirements:
* You will need to be caring, kind, patient, reliable, honest, and trustworthy.
* Willing to undertake Personal Care tasks including bathing and toileting.
* Be comfortable and confident working as part of a team or lone working.
* A willingness to be flexible to meet the requirements of our client base.
* You must have the right to work in the UK.

Salary: £12.88 -£15.68 per hour (inclusive of holiday pay) paid weekly

If you're looking for a new challenge and think you have what it takes to provide excellent care to those in need, get in touch with us today

First City Recruitment is committed to safeguarding and promoting the welfare of vulnerable children and adults. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check, satisfactory references and completion of mandatory training.

Since 1999 First City group has been proud to provide care and support people in the local community of Swindon, to achieve their personal outcomes and maintain independence from within the comfort of their own homes.

We are looking for experienced individuals to join our care team out in the community.

Holding an NVQ level 3 or Equivalent in Health and Social Care opens doors to working within a multidisciplinary team and holding more autonomy in your role

It is essential to hold a full driving licence and acess to your own vehicle for this position.

Exclusive Rate: £13.16ph + 35p Mileage

Hours Available:

Morning shifts - 7am - 2:30pm

Evening shifts - 2:30pm - 11pm

Monday - Sundays

Full-Time, Part-Time, Weekends

Location: Swindon and surrounding areas

Duties can include:

• Supporting and encouraging independence
• Support customers with their daily routine
• Assisting with personal care such as showering, bathing, incontinence care
• Helping with mobility
• Administering medication
• Preparing meals, Shopping Calls and Light domestic tasks
• Individual requirements outlined in each person-centred support plan.
• Supporting new staff
• Liaising with other healthcare professionals

It is true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. Alongside the exposure to a wide range of roles across the Health and Care sector, First City aim to provide additional training, upskill, and support all staff with progression.

"This experience has not only strengthened my passion for nursing but also equipped me with essential skills and knowledge for my future career"

"Working with First City helped me understand how community care worked and what happens when a person is discharge from hospital back to their own homes"

Essential for this role:

• Hold a NVQ 3 or equivalent qualification in health and social care
• Have a full driving licence and access to your own vehicle
• Have at least 1 year's recent experience in health and social care

Desirable

• Previous experience in community-based care

At First City we offer the following benefits:

• Competitive salary
• A supportive office team with an open-door approach
• 28 Days Holiday pro rata
• Paid comprehensive induction training and shadow shifts (subject to contract type)
• Free uniform
• Additional industry recognised training / Opportunity for career progression
• Motor maintenance discount with a local garage
• Access to Employee assistance programme with Health Assured.
• Workplace pension with Nest
• Discounts at major retailers with Blue Light Card
• Refer a friend scheme
• Temporary company pool car

PLEASE NOTE: The rate advertised is for those who hold an NVQ 3 or Above in health and social care.

If you apply for this role and you are not suitable a member of our team may direct you to a different role, this can affect the pay rate and duties, multiple applications are not required.

This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.

ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING

Working in the community as a care assistant means you will need to be quick thinking, kind hearted and put the people we support first promoting their independence with a person centred approach.

Rate: £13.04 + 35p Mileage

PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care.

We are a friendly, local, family run homecare provider which recognises that its employees are its greatest asset.

This role will involve:

• Supporting people in the local community to live independently at home.
• Support customers with their day to day routine;
• Assisting with personal care such as showering, bathing, continence care
• Helping with mobility
• Administering medication,
• Preparing meals
• Light domestic tasks
• Individual requirements outlined in each person-centred support plan.

First City Group are looking for committed staff to embrace our company ethos and values and provide excellent standards of care to our clients.

If you have experience as a Care Assistant/ Support Worker we would love to hear from you.

However, experience isn't necessary, we provide full training and encourage candidates from all sectors to apply.

Full driving licence and access to a vehicle is essential for this role as well as commitment for morning shifts, evenings and some weekend commitment.

First City Group are proud to support the local community, operating in and around Swindon, including but not limited to; West Swindon, North Swindon, Town Centre, Wroughton, Chiseldon and Highworth.

Hours Available:

Morning shifts - 7am - 2:30pm

Evening shifts - 2:30pm - 11pm

Monday - Sundays

Full-Time, Part-Time, Weekends

At First City we offer the following benefits:

• Competitive salary (Guaranteed hours available T&C's apply)
• Welcoming colleagues and a supportive office team with an open door approach
• 28 Days Holiday pro rata
• Paid comprehensive induction training and shadow shifts (subject to contract type)
• Free uniform
• Paid 35p per mile between calls
• Additional industry recognised training / Opportunity for career progression
• Motor maintenance discount with a local garage
• Access to Employee assistance programme with Health Assured.
• Workplace pension with Nest
• Discounts at major retailers with Blue Light Card
• Refer a friend scheme
• Access to company pool car

What our carers feel about being in this role:

"I like engaging with the clients and providing care that is beneficial to their needs and in their own setting."

"I took a break from care and explored other careers but have come back as that is what I enjoy and find it very fulfilling."

"I like being an important part of a clients daily routine and also seeing different people's faces and the flexibility with First City."

"Working with First City helped me understand how community care worked and what happens when a person is discharge from hospital back to their own homes"

Please use the below link that will take you to our website where you will find more information.

Kind, personalised care for a happy, fulfilling life. (firstcitynursing.co.uk)

ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING

PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or Above in health and social care.

If you apply for this role and you are not suitable a member of our team may direct you to a different role, this can affect the pay rate and duties, multiple applications are not required.

This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.

MAIN ROLE AND PURPOSE OF THE POST The Health Care Assistant will: Be a member of the clinical team. Provide phlebotomy, in accordance with current guidelines and local protocols. Perform New Patient Health Checks, in accordance with local protocols. Refer patients to other clinicians as necessary Provide routine clinical care to patients according to locally approved protocols, under supervision of the Nurse Practitioner. Work across multiple sites managed and operated by The Whalebridge Group. SPECIFIC RESPONSIBILITIES Understand the principles of healthy living and provide relevant health promotion literature to patients. Assist clinicians in the emergency management of patients. Collect patient data such as blood pressure, height, weight and ECG in accordance with practice protocols and your competence to operate the necessary equipment. Record data on patient electronic records in an accurate and timely manner. Summarise patient notes and provide administrative assistance to the nursing team. Provide smoking cessation support to patients in accordance with your training and practice protocols. Run Blood Pressure and Cardiac Clinics. Prepare the consulting and treatment rooms for effective consultation, maintaining stocks of examination instruments, stores and specimen collection materials, and ensuring couches and work benches/drawers are kept clean. Maintain the system for monitoring and ordering clinical supplies. Ensure that all specimens taken by clinicians, or brought in by patients, are ready for collection by pathology service. Assist in maintaining safe storage of drugs and vaccines under the direction of the Nurse Practitioner. Ensure that you comply with infection control guidelines. Maintain patient privacy and dignity at all times, respecting patients rights, and preferences, and adopt a non-judgemental manner when interacting with patients.

We are excited to be able to offer an Apprentice ICT & Media Support Technician to join our busy team within our Cluster Swindon Academy/Nova Hreod Academy. Job title: Apprentice ICT & Media Support Technician Contract type: Fixed Term Contract for 24 monthsSchool: Swindon Academy, Nova Hreod AcademyStart date: ASAPWorking hours: 37.5 hours a week Monday-FridayWe are looking to recruit an ICT & Media Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.As an apprentice, you’ll work and get hands-on experience. You’ll gain new skills and work alongside experienced staff.Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning.Main Duties:Assist the IT team when installing computer equipment. maintaining equipment .Support the Helpdesk, adding and updating support calls.Support with the deployment of software and updates.Set up equipment required to deliver a practical music, theatre or dance lesson.Support teaching staff by recording and archiving students’ work.Support teachers and groups of students in the use of technology, including sound and audio equipment in the recording studio and other resources.To provide theatrical lighting and sound production support for music, dance, drama productions, academy events and celebrations, which may on occasion include evening and weekend support for the annual productions.Meeting the apprenticeship course requirementsOur ideal candidate will have:Sound literacy and numeracy, GCSE in English and Maths at Grade C or aboveExcellent communication skills and be able to build good relationships with young people and adultsAn ability to deal with students and staff so that they feel they have been dealt with consistently and fairlyThe ability to show initiative whilst knowing when to take adviceGood judgement over matters of confidentiality and integrity in dealing with sensitive information about studentsStrong IT skills with the ability to positively respond to training in the use of school IT packagesPlease note we reserve the right to close the vacancy early in light of a large response.Due to the high volume of applications received, the School is unable to provide individual feedback on why an application is unsuccessful. If you have not been contacted within 2 weeks of closing date, please consider your application unsuccessful.United LearningSwindon Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing. Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.

Westlea is a fantastic mainstream primary school with a Nursery Class for children aged 3-4 years, growing Special Resource Provision (SRP) for children who are disabled and a Complex Needs Unit.
We are in search of a Learning Support Assistant who:
Is nurturing and empathetic
Has a great sense of humour
Is an adaptable, collaborative team player
Is patient with a flair for celebrating the smallest of successes
If this sounds like you, we’d love for you to join our friendly and dedicated team. Our children are unique and need positive, supportive and fun Learning Support Assistants who understand that our learning journeys are a bit different and that’s great!
Westlea Primary School is proud to be part of Brunel Academies Trust - a growing educational community with no barriers, only potential. We strive to significantly improve the life chances and outcomes for our CYP within our SEND, CofE and mainstream EPs.
Interview: 16.12.24
Note: Applicants will be considered as received. Should a suitable candidate be identified, we may close the vacancy early.
For any internal to Brunel candidates, please contact Resourcing Team for an internal application form.
Hours: 26.5 per week
Experience: You can join us as an entry level Support Assistant or an experienced Teaching Assistant. Please see the attached Job Descriptions for full details of the responsibilities and expectations of these roles.
Additional Post – MDSA
This role comes with the additional contract and role of MDSA to cover lunch time support. Please find attached the job description and person specification for role responsibilities.
Hours: 5hrs per week
Training: It is important to us to ensure you feel valued and supported. Full training appropriate to the role will be provided.
Benefits
Whether through continuous professional development, personal and impartial support, or exciting discounts to enjoy with friends and family, Brunel Academies Trust have a package of excellent benefits which are available to all employees, including:
Support on continuous professional development (CPD) opportunities
Brunel Perks – exclusive discounts on a range of products and retailers from cinema tickets, food shopping and holidays
Discounts with Swindon Designer Outlet Village
Carefirst – impartial counselling service in person, by video call or phone as well as a citizen’s advice function for advice and support on personal or professional queries
Excellent pension scheme
Free on-site parking
Annual pay progression opportunities
Continuous Service date honoured
You are invited and encouraged to visit our setting to explore how unique and inspirational our children and team are. We encourage you to learn more about us through our website, and contact the school office to arrange a visit.

Are you passionate about supporting 16-19 students to be successful in their FE setting and achieve their aspirations?
Our Inclusive Learning curriculum has an opportunity for you to help shape the future for their learners by providing support for Safeguarding/Social and Emotional issues that may impact on their learning and achievement.
You will be the first point of contact for both staff and students who raise safeguarding concerns, liaising closely with the college safeguarding team to ensure that these are dealt with in line with New College Swindon safeguarding policies. You will also liaise closely with the Mental Health and Wellbeing team to provide appropriate social and emotional support, including interventions, or to signpost to any outside agencies as required. You will be part of the Additional Learning Support team working with Inclusive Learning across both the North Star and Queens Drive Campuses.
To apply for this role, you will need a recognised Level 3 youth, community, mentoring or guidance qualification. You will need experience working with students with a range of LDD including challenging behaviour, mental ill health, SCF, Pervasive Development Disorders and SpLD and how to deal with safeguarding concerns. You will also need to be an excellent communicator, advocate for students and demonstrate empathy when working with young people.
Benefits: 5.4 weeks holiday included in salary, 21.7% College pension contribution to LGPS, health care cash plan, free car parking, discounted Hair & Beauty, on-site gym, staff development & training, Sodexo Retail Discount Scheme, and more!We are an equal opportunities employer and welcome applications from all sectors of the community.
Please note that this vacancy may close before the published closing date if sufficient applications are received so if you are interested, please apply as soon as possible. To apply, you MUST have Right to Work in the UK.

You will be a part of an experienced team delivering individual patient care. You will need to be highly motivated and enthusiastic, to help improve both the patient experience and the nursing care. You will be working in an environment that will be a challenge to your organisational skills and one that will enhance your knowledge of various specialties. Duties include: Caring and communication with kindness and compassion Personal Care including catheter care and Incontinence (This includes bodily fluids and faeces) Nutrition and Hydration support Pressure Area Care Collect specimens (routine bodily fluids only) Moving and handling Documentation including food & fluid charts and outcome sheets. Environmental maintenance Performing care in line with risk assessments and care plans Ensure all clinical rooms are stocked up with appropriate clinical forms and patient information sheets. Assist with the preparation of medical notes to facilitate the running of clinics. Escort to other departments (except theatre) Instigate Emergency procedure. Promote person centred values and provide support for patients wellbeing and fulfilment. Please find attached the band 2 and band 3 job description and person specifications.

Job Advert: Clinical Optometrist

Location: Swindon SN3
Salary: £45,000 - £52,500 (pro-rata depending on agreed hours) Possible salary increase up to £57,500 based on experience and the specific working arrangement (1 or 2 days per week).

We have an exciting opportunity for an experienced Clinical Optometrist Initially offering up to 2 days per week, this role presents a unique chance to make a significant impact in patient care, particularly in cataract assessments and consultations.

Key Responsibilities:

• Conduct cataract consultations, assessing whether patients require surgery.
• Work alongside an assistant who will prepare and pre-screen patients (including pupil dilation) ahead of the consultation.
• Each appointment will typically last 15-20 minutes.
• Provide patients with clear, understandable information about cataract surgery options, risks, and benefits, offering reassurance throughout their journey.
• Ensure post-operative management with support from medical staff.
• Opportunity for training in additional areas such as YAG laser and future qualifications like laser eye surgery.
• Participate in ongoing clinical governance and compliance, ensuring patient-centric, high-quality care.

Who the client is:
Core values are the foundation of everything we do. We believe in providing compassionate care and exceptional service to our patients while fostering a positive, collaborative working environment for our staff.
Our values include:

• Caring for our patients, colleagues, and communities with kindness and respect.
• Passion for delivering high-quality care and sharing our knowledge and skills with others.
• Togetherness, celebrating diversity and promoting an inclusive culture.
• Listening to patients and colleagues, demonstrating empathy and integrity in all our interactions.
• Focus, ensuring that we continually strive for improvement in patient care and professional development.

Skills and Experience:

• Post-registration experience: At least 12 months of experience in optometry.
• GOC registration: Must hold current General Optical Council registration.
• Ability to assess patients for cataract surgery and communicate complex medical information in a clear, patient-friendly manner.
• Experience with or willingness to undergo training for YAG laser and other advanced eye procedures.

Benefits:

• Competitive salary with the potential for increases based on experience and weekly hours.
• Structured onboarding program and access to future training and qualifications, including laser eye surgery.
• Possibility of visa sponsorship (subject to confirmation).
• Opportunities for continuous professional development.
• Work in a supportive team with a focus on patient-centred care.

Additional Responsibilities:

• Quality Assurance: Identify opportunities for service improvement and contribute to the development of clinical practices.
• Communication: Foster positive relationships within the team and with patients, ensuring clear, effective communication at all times.
• Health & Safety: Comply with all relevant health and safety guidelines and report any incidents promptly.
• Confidentiality: Ensure the privacy and confidentiality of patient and staff information in line with legal requirements (GDPR, Data Protection Act).

How to Apply:
If you're looking for a fulfilling role where you can make a real difference in patient care, we'd love to hear from you. Please submit your CV and cover letter outlining your experience and why you're a great fit for this role.

Job title: Experienced Social Worker - Family Safeguarding Service - Social Care Qualified
Job Category : Social Care Qualified
Location : Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £35.27 per hour

Swindon Borough Council currently require Experienced Social Workers within the Family Safeguarding Service. The team work within pods to optimise the management, oversight and support to all Social Workers.
There are 5 Social Workers and 1 Manager per POD.
Social Workers must have with experience and skill to:
Undertake comprehensive assessments including parenting assessments in a timely way to inform development of outcome focused care plans with Children and their Families.
Undertake care proceedings within the court, both private and public.
Initiate and complete within court timescales and achieve permanency plans for children including adoption.
Understand and respond to complexity of risks and are required to evidence on records, including providing analysis of their interventions with children and families. Please note that candidates living 50+ miles from Swindon are entitled to claim a flat rate of
100 per week to use towards either accommodation or mileage.

Job title: Experienced Social Worker – Assessment and Child Protection - Social Care Qualified
Job Category : Social Care Qualified
Location : Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £30.15 per hour
The team is made up of 5 PODs managed by 5 Assistant Team Managers and 2 Team Managers. Each POD of 4 Social Workers and their Assistant Team Manager is on duty once every 5 weeks.

During the duty week social workers in the team are allocated a caseload of children who require a statutory assessment or child protection investigation, these assessments inform the development of their plan.

Some children require on-going support from within our communities, or Family Intervention and Support Service, others may require a Child in Need or Child Protection Plan. We strive to ensure smooth transitions for all of our children.

If successful you will join a welcoming, supportive and nurturing team where expectations for children are high.

You will receive monthly reflective supervision.

About the Role

Are you a chef that’s looking for more work life balance? Are you looking to move away from the split shifts and working into the early hours?

If this sounds familiar, why not consider a move into the care sector. Here at Maria Mallaband our Chefs still work with seasonal ingredients and create dishes to restaurant standard.

If you thrive on the delicate balance of creativity and budgets? Look no further! We’re seeking a talented Chef who can weave magic into our menu while keeping a watchful eye on the bottom line.

What will you be doing?

Menu Planning and Seasonality:

• Create menus that dance with seasonal ingredients where possible, ensuring freshness and delight for our residents.
• Balance creativity with cost-effectiveness.

Recipe Development:

• Dream up crave-worthy, innovative dishes that align with our brand identity.
• Design recipes that fit within our kitchen’s capabilities and equipment.

Food Management:

• Oversee food preparation, presentation, and taste. Our guests deserve nothing less than perfection.
• Manage inventory efficiently to minimise waste and maximise flavour.

Budget Mastery:

• Understand food and labour costs and work within a pricing strategy.
• Craft menus that not only tantalize taste buds but also keep our business thriving.

Who will you be?

Whilst it would be amazing if you had experience working in a care setting, welcome applications from all sectors!

Some non-negotiables for us are:

• Proven experience as Chef.
• Holder of a food hygiene certificate or equivalent
• Financial acumen – you know your numbers as well as your favourite recipe.

What’s in it for you?

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If you’re ready to elevate our dining experience and make every bite memorable, apply now!

Kings Court

Kings Court Care Centre, situated close to transport routes in Swindon, supports those seeking an independent lifestyle and assistance from skilled carers. A team of caring staff welcomes new residents and strives to respect the wishes of individuals as much as possible. Residents at Kings Court Care Centre have the freedom to make decisions about what meals they would like. A home-cooked alternative meal can always be provided by the care home's chef. Individuals are given nutritious options so that they can enjoy a well-balanced diet. Staff takes residents and their relatives' concerns very seriously and individuals are made to feel comfortable thanks to the care home's approachable and friendly staff.

Proud member of the Disability Confident employer scheme

Kickstart your career with us this New Year and make 2025 your best year yet!

Are you passionate about customer service and helping others? Are you a team player who enjoys collaborating and working in a fast-paced environment? If so, we have the perfect role for you!

What you’ll be doing

In this role, you’ll be doing one of the most important jobs for our business, providing an exceptional service to all our customers. Our Customer Service Representatives are the heartbeat of our contact centre, answering calls and supporting our customers every day. Each customer is unique, and every call will be different - from explaining water bills to helping customers with financial difficulties find the best tariff for them, you’ll listen, empathise, and provide solutions with a smile.

No Experience? No Problem!

From your very first day as a Customer Service Representative, we're committed to your growth and development. We offer the training, support, and knowledge you need to excel in your role. Join us and thrive in a workplace that celebrates your uniqueness and prioritises your well-being.

Why join us?

Community focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us!

Fair opportunities: We’re dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.

Flexible shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.

The start date for the role is 20th January 2025

What should you bring to the role?

As you begin your journey as a Customer Service Representative, here are the key skills and behaviors we value:

- Exceptional service: Deliver outstanding customer experiences
- Clear communication: Engage effectively and possess a great phone manner
- Active listening: Truly hear and appreciate what our customers need
- Problem solving: Find the right solution for our customers
- Resilience: Tackle challenges with strength and composure
- Positive passion: Bring a positive attitude and a genuine love for helping others
- Technical proficiency: Navigate systems, databases, and communication tools efficiently

What’s in it for you?

Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure you succeed in your new role.

Ready to make a difference? Apply now!

Submit your application and start your journey with Thames Water today. We can’t wait to welcome you to the team!

- Competitive salary starting at £22,524 per annum
- 24 days holiday per year increasing to 28 days with the length of service
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

To provide comprehensive PMO support to the AHA EPR programme, working both at an individual Trust level and supporting projects and workstreams across the 3 constituent AHA Trusts. Design and maintain a PMO configuration structure, using appropriate tools, processes and techniques, to ensure effective PMO management. Establish and maintain a comprehensive PMO library ensuring appropriate access and confidentiality is maintained across the AHA constituent Trust See JD for full details

Great Western Hospitals NHS Foundation Trust (GWH) is seeking a Programme Support Officer to support their significant and exciting journey towards implementing and sharing an Electronic Patient Record (EPR) across the Acute Health Alliance constituent Trusts i.e., Royal United Bath Hospital (RUH), Salisbury Foundation Trust (SFT) and Great Western Hospitals NHS Foundation Trust (GWH), Swindon.

The successful candidate will have demonstrable previous experience supporting large digital or change programmes or projects.

The post holder will work as part of a busy and dynamic team in delivering an effective programme of work, supporting managers and staff with the EPR programme workstream and project activities. Day to day the work will involve supporting the teams to ensure the portfolio of tasks and projects is planned and managed effectively using PRINCE2 methodology and documentation standards.

The majority of the work will be undertaken remotely, but with a requirement to be work from GWH when necessary and potentially travel to other NHS sites when required. You will therefore be a self-starter and used to working with minimal supervision.

If you are therefore seeking a busy but rewarding challenge as your next career opportunity in Programme Support, we would love to hear from you. Previous applicants do not need to apply. Please align your experience to JD in your supporting statement, with clear examples given how you meet the criteria.

Liaising with multi-disciplinary teams across the Trusts the successful candidates will need excellent organisational skills, possess a high level of communication skills, both written and oral, and be motivated to help the teams achieve.

The post holder will work under the guidance of the GWH EPR Programme Manager to provide programme and project support on a range of PMO tasks. Support will be provided using standard PRINCE2 and other appropriate project management methodologies.

The post holder will provide support in relevant programme management groups, be actively involved with the day-to-day delivery of the programme activities and will manage both programme and project-level documentation on behalf of the EPR programme.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

To provide comprehensive PMO support to the AHA EPR programme, working both at an individual Trust level and supporting projects and workstreams across the 3 constituent AHA Trusts.

Design and maintain a PMO configuration structure, using appropriate tools, processes and techniques, to ensure effective PMO management.

Establish and maintain a comprehensive PMO library ensuring appropriate access and confidentiality is maintained across the AHA constituent Trust

See JD for full details


This advert closes on Thursday 28 Nov 2024

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