Total 174 Customer Service job vacancies in SN10 1AB

To provide information, proportional assessment and sign posting to patients and their family and carers presenting with mental health problems/needs in community settings. To foster strong collaborative and trusting working relationships with the referring agent/Primary Care Health Care Professionals underpinned by an educative and solutions focussed philosophy whilst providing them with credible clinical expertise. This may include: The promotion and use of additional standardised assessment tools. Promoting the importance of working with, strengths and aspirations of the person referred. The provision of succinct formulations and recommendations (inclusive of risk management advice). Assessment of or advice on the impact of culture and diversity. Consideration of the respective Primary Care HCPs confidence and capability in relation to The 10 Essential Shared Capabilities (best practice in Mental Health Care). Best practice advice and support in a broad range of conditions for people with both functional or organic mental health needs. Promotion and recognition of the needs of family and carer/s, including various support networks and third sector agencies. Advice and support on evaluating risk from a positive risk taking perspective. Support and clarity on formulations within a bio-psycho-social model, including people with medically unexplained symptoms. Identifying and ensuring specialist involvement where required. Advice on interventions and treatments required to enable positive change. Support and advice within Safeguarding and public protection procedures where the issues are complicated by mental health problems. Second opinion on complex capacity assessments. To facilitate the development of safe and effective mental health care practice within the primary care setting. To assist the primary care and secondary mental health teams in the delivery of safe and appropriate care planning processes. To provide a prompt response to all referrals following jointly agreed procedures and within agreed time frames. To provide concise and effective liaison and feedback to clinical staff within secondary mental health services and Primary Care teams including advice on effective and appropriate management strategies for those patients referred to the service. To ensure where needed that people experience a seamless transfer into AWP provider/treatment services. To make effective use of the standard liaison approach and structure for assessments according to the SBAR (Situation-Background-Assessment-Recommendation) format. Following assessment, to provide short- term follow up of patients where appropriate. To contribute evidence based expertise to multi-disciplinary team care planning processes. To provide effective communication with service users, relatives and carers, Primary Care and Secondary health services. To advise on medication management issues. To ensure the active involvement of carers during all stages of the assessment process. To provide a prompt response to requests for information and advice. To ensure appropriate communication, both verbal and written, at all stages of the consultation process. To promote positive attitudes, mutual understanding and collaboration between non mental health staff and mental health services, users, carers, voluntary agencies, primary care and social services. To provide evidence-based specialist advice on how best to meet the mental health needs of the population for staff of other agencies, service users and carers. To raise awareness of the effects of physical conditions on the mental health of service users. To assist and participate in appropriate service development forums. To provide mentoring/ training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Demonstrate responsibility for developing own practice in line with professional qualifications and for contributing to the development of others, by making use of and providing, effective feedback, supervision, coaching and appraisal. To adhere to the NMC professional code of conduct ensuring required skills and competencies required are maintained. Monitor and maintain health, safety and security of self and others, undertaking assessments and taking appropriate action where required. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities. Lead, maintain and participate in practices which enable team working. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. To assist in the development and implementation of appropriate systems aimed at ensuring a consistent approach to assessment, communication and follow-up. To make appropriate use of time and resources. To participate in clinical audit and service evaluation programmes as required. To participate in local arrangements where required to manage unexpected staff absences.

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this linkand the Job Profile attached. These explain the job role and the type of person we're looking for. If you are new to the caring profession you should check to see if it is the career for you by going to http://www.aquestionofcare.org.ukand trying their interactive video challenge.

Location: Marischal College

Duration: Full - time 37 hour, Fixed term up to 1 year

Job Purpose:

To provide an effective and efficient admin and secretarial support to members of the ELT – (Clinical & Governance Director, Head of People & Performance, and Head of Delivery & Development)

Requirements

The post holder needs to hold as a minimum:

SVQ level 3 or equivalent in a relevant subject or willingness to obtain

Experience in Health and Social Care preferred, but not essential

Responsibilities

The post holder needs to be able to demonstrate:

The ability to liaise with staff at all levels

A strong understanding of the need for confidentiality associated with the role

The ability to deliver work under competing deadlines

Ability to plan and manage a set workload with limited direct supervision, while at the same time recognising when matters need to be escalated

Experience of managing constant and conflicting demands

Excellent oral and written communication skills necessary to make notes and take minutes of meetings

The ability to manage others diaries

The ability to communicate clearly with a variety of client groups

The ability to use a range of ICT packages including MS Office

The ability to collate and analyse information

The ability to manage time in order to successfully deliver projects

The ability to continually evaluate information and develop practical business orientated solutions

The Individual

Please see Job Profile for further details

Proud member of the Disability Confident employer scheme

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

To provide financial support to the Finance Controls team staff in relation to the a
range of tasks including community care commitments, billing, reconciliations, finance processing and payment of allowances. Liaising with managers, suppliers and elected Members and resolving various issues whilst providing a high performing, customer focused finance support service to the services and on behalf of the City Council and external bodies

The post holder needs to hold as a minimum:

• Standard Grades or equivalent

The postholder is able to demonstrate:

• Ability to work to deadlines
• Ability to communicate with all levels of staff/clients both orally and written
• Ability to work on own initiative
• Office experience of a financial nature
• Proven prioritising skills and ability to work within a team
• Ability to work on own initiative.
• Computer literate (Excel, Word and PowerPoint).
• Capability of operating financial systems and reporting packages
• Numerate with ability to calculate and interpret financial information
• Proven communication skills both orally and in writing
• Ability to create confidence in own ability with customers and colleagues.

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

Rail Gourment




Customer Service Assistant for TransPennine Express (TPE) at York Train Station.

Pay Rate: £12.00 per hour.Hours: Full Time (40 hours).Shifts: Rotational shifts between 6am and 9pm, including some weekends.


- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.


We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:


- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.


WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.


Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Please view the attached job description and person specification to view the full details about the role.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC3 - £24,148 - £25,122 (37 HOURS)

The Service Desk provides a single point of contact for IT support and is the front line and face of technology, interacting and supporting colleagues and staff daily.

As a valued member of the Service Desk, your responsibilities will include providing exceptional customer services, alongside technical IT and application support to provide a high first call resolution, achieving customer satisfaction with adherence to SLA’s and KPI’s.

Working as part of a small busy team, you will be encouraged to bring innovative ideas to the table in ways to improve our efficiency and effectiveness, along with progressing knowledge and skills to keep up to date with new processes, procedures, and developments.

We are looking for someone who has an interest in IT and work experience in an IT-related field or progressed through our Business and Digital modern apprenticeship program and enjoys working in a fast-paced environment with a desire to learn and grow as a professional in IT. You will gain exposure to both IT system administration and application support elements; this role is diverse and offers a fantastic opportunity for new experiences and follow-on progression.

The positions are based in Civic Square, Motherwell. North Lanarkshire Council operate a hybrid working model where you will work in the office five out of ten days, with the rest of time working from home. This role will be on a shift basis within the hours of 08:00 - 18:00 Monday to Friday. There is also a requirement to participate in a standby rota once every five to seven weeks, to support essential services which operates 18:00 - 08:00 Monday - Friday and all day Saturday - Sunday which attracts additional payments.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Service Engineer (Field/Mobile Mechanic/Vehicle Technician)

Corby

8am to 4.30pm, Monday to Thursday & Friday 4pm

£31,000 - £34,000 Starting Salary

Benefits: Paid Door to Door Travel + Overtime at 1.5 and 2.0 + Fully Expensed Van (can be used for personal use) + Annual 5% Bonus + Commission + Pension + Excellent Training + 25 Days Holiday + Bank Holidays + Forklift Driver Licence + Call Out Allowance + Broadband Contribution + PPE/Uniform + Uniform Washing Service + Laptop + Phone

Service Engineer (Field) role available in a highly successful manufacturer of forklift trucks. The role will suit those looking to join a employee driven company offering comprehensive training and support.

The Service Engineer (Field) role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural, cleaning equipment or similar. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team of engineers, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts in and around Corby. No stay away or extensive travel is required. Excellent OTE available through overtime and commission.

The Service Engineer (Field) Role in Brief:

• Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
• Reactive breakdown coverage within the allocated geographical area
• Complete comprehensive training to get fully competent on all machinery and equipment
• Spares placed in van overnight

The Person Required:

• Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
• Ideally hold a level 3 or equivalent in a relevant subject
• IT literate

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC5 (£24,628 - £26,082) (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working Pattern:

Alternate Sat & Sun 8am - 4pm/ Sat & Sun - 4pm - midnight (14hrs per week)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC5-£24,628-£26,082 (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working pattern:

17.5 hrs per week - Alternate Wed, Thurs, Frid/Thurs, Frid.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Job Description

"Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. If you are new to the caring profession you should check to see if it is the career for you by going to http://www.aquestionofcare.org.ukand trying their interactive video challenge".

Location: Care at Home 1 - Various locations across Aberdeen

Duration: Permanent, Full Time

Job Purpose:

Throughout Aberdeen city you will lead and participate in the provision of a high standard of person centred care and support for service users in a range of accommodation settings, including their own homes. You will contribute to the organisation and development of the team and service to promote good outcomes for service users and their carers.

Requirements

The post holder needs to hold as a minimum:

Qualification required by SSSC - SVQ 3

Protection of Vulnerable Groups Scheme Record (PVG) or willing to become a scheme member

To have registered or undertaken registration with the SSSC where applicable

PDA in supervision or willingness to work towards

Responsibilities

The post holder is expected to demonstrate:

The ability to promote dignity, respect, choice, independent living and work in an anti-discriminatory way

The ability to assess, plan and review and maintain and develop clear and accurate records including risk assessments and support plans

The ability to communicate effectively and work in partnership with service users, staff, carers, families and internal/external professionals to achieve improved outcomes for service users

An ability to work as part of a team and provide leadership, supervision, guidance and support to other members of staff

The ability to provide personal care to a range of people with support needs

The ability to work proactively and with limited direct supervision, while at the same time recognising when matters need to be referred to a more senior manager

The ability to work accurately with detailed information specifically around the management and administration of service users’ medication

The ability to meet deadlines

Basic IT skills including the use of smart phones and Ipad’s/Microsoft word

The ability to move and handle both people and objects in a safe manner

The Individual

Please see Job Profile for further details.

Proud member of the Disability Confident employer scheme

Role: Customer Service & After-Sales Support Representative
Location: Manchester Near the Airport (Free Parking Available)
Hybrid Working: Monday - Friday with up to 2 days remote per week
Salary: £23,200 + annual bonus

Search Manchester are working alongside a market leader within their industry and are looking for a proactive Customer Service & After-Sales Support Representative to join their close-knit team. You'll be the first point of contact and delivering exceptional support across the diverse product range.

Key Responsibilities:

• Provide prompt assistance via telephone and email for customer enquiries and complaints.
• Manage orders for after sales enquiries, ensuring timely deliveries.
• Maintain an up-to-date database of product issues and handling complaints efficiently.
• Provide general administrative support.

What We're Looking For:

• Previous experience in customer service, ideally with complaint handling.
• Ability to manage multiple tasks with accuracy and professionalism.
• Strong written and verbal communication skills.
• Familiarity with business systems (SAP experience is a plus).
• Proficiency in word processing, spreadsheets, and CRM systems.
• Empathy balanced with a results-driven mindset.

Benefits:

• Access to online learning platforms for continuous skill development.
• Employee benefits platform with perks and discounts.
• Pension scheme
• Hybrid work model with up to 2 days remote.
• Employee Assistance Program for personal and professional support.
• Free on site parking.
• Recruitment Process:

So if you're based in Manchester and passionate about enhancing customer satisfaction and thrive in a flexible environment, this is the role for you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job reference number 315713 Customer Operations Manager
£43,677, Mid £48,045 (dependent on experience) plus potential 10% bonus and 25 days annual leaveFull time, Permanent Ashford TN Delivery Office, Ashford, TN23 1AB

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

Shift Patterns

Monday
- Saturday with rolling day from 07.00
- 15.00, flexiblity is required as per operational needs.
ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 20th August Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

Proud member of the Disability Confident employer scheme

Your career progression as a Night Senior Care Assistant could be right around the corner at Beaconsfield Heights Care Home in Beaconsfield The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents’ personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £13.00 - £14.00 per hour depending on experience
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• CQC outcome bonus
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Treat and pamper days
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Senior Care Assistant, it is essential that you are an experienced carer, and you have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

You will need to have 2 years’ experience working as a carer within a residential care home setting (Adult). We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.
**Hybrid working an option after training period.
Responsibilities will include:
Customer Order Management

• Pro-actively manage customer orders, from receipt to completion.
• Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
• Managing delivery schedules and taking ownership for transportation costs on allocated accounts
• Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

• Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
• Negotiating order lead times with customers.
• Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
• Attend customer review meetings as and when required.

Business Support

• Active participation in Team Meetings and Continuous Improvement Projects.
• Assisting other departments where appropriate and when requested.
• Answering main switchboard calls.

Customer Service

• Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
• To review and understand current CSC processes and drive automated/system improvements.
• Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

Senior Care Assistant - Shetland Island

Pay rate: £20 per hour

Benefits: Accommodation provided and Travel expenses.

My reputable client is looking for a compassionate and dedicated Senior Care Assistant to join our team and help us continue to deliver outstanding service.

Role Overview:

Your main duties will include
- Administer Medication: Ensure residents receive their prescribed medications accurately and timely, adhering to all protocols and safety standards.

- Assist at Meal Times: Support residents during meal times, including feeding assistance and ensuring dietary requirements are met.

- Provide Quality Care: Deliver high standards of personal care, including hygiene, mobility, and emotional support, tailored to individual needs.

- Liaise with Local GP: Coordinate with local general practitioners to manage resident's health care plans and medical appointments, ensuring all health concerns are addressed promptly.

- Record Keeping: Maintain accurate and up-to-date records of care provided, medication administration, and any changes in resident's health or behaviour.

- Team Collaboration: Work closely with other care assistants and health care professionals to create a supportive and effective care environment.

- Commitment: Will to commit to working long term. Contracts can range from 3 to 6 months.

If you are interested in the above role CLICK APPLY NOW. Alternatively, email Samantha on samantha.keiro@search.co.uk or call 0141 272 7704.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.