Total 52 Customer Service job vacancies in Remote

• Manages a team and develops information policies and programs in support of FSIS goals to a variety of internal and external stakeholders in a variety of media.
• Works closely with the DECS director in developing and administering FSIS-wide executive communication strategies to inform stakeholders, including consumers, industry, academia, and the general public, of FSIS.
• Ensures that communication activities are consistent with and support OPACE and FSIS long-range plans, including the annual performance plan, strategic plans, budget plans and performance plans.
• Provides advice for the development and implementation of policies, plans, and programs that have a significant effect on the FSIS’s ability to effectively communicate and engage with a wide variety of stakeholders.
• Ensures compliance with all relevant laws, regulations, and guidelines for internal communication, correspondence, and stakeholder engagement, including virtual, hybrid, and in-person events.
• Assigns writing tasks, sets team priorities, and ensures accurate reporting of the status for significant folders going through clearance.
• Provides content, editorial review, and oversight for the weekly employee newsletter, employee User Notices, invitations to external stakeholders, and other critical FSIS materials.
• Assists with the preparation, presentation, and communication of FSIS-related information.
• Participates in critical meetings and produces a cogent memorandum of facts/events, assesses action required and contributes towards completing staff goals.
• Coordinates strategies that support FSIS’s communication with its employees, working to improve sentiments based on employee feedback, and to improve the agency’s engagement and reputation with external stakeholders.

• Provides advice and oversight for the development and implementation of website policies, plans, and programs that have significant effect on FSIS' ability to communicate and engage with stakeholders.
• Applies and ensures compliance with all relevant laws, regulations, and guidelines for digital communications, including Federal websites.
• Assigns content tasks, technical tasks, sets team priorities, and works in conjunction with staff to ensure goals are met.
• Manages a team and develops information policies and programs in support of FSIS goals of internal and external stakeholders in a variety of media.
• Reviews a variety of documents prepared by others that involve a wide variety of subject matter experts.
• Ensures that communication activities are consistent with and support OPACE and FSIS long-range plans, including the annual performance plan, strategic plans, budget plans and performance plans.
• Reviews and evaluates operations to make work assignments; assesses and enhances program and policy efficiency and effectiveness, and/or recommends improvements.
• Participates in critical meetings and produces a cogent memorandum of facts/ events assesses action required and contribute towards completing goals.
• Coordinates activities and conceptualizes and implements strategies that create a dynamic web presence and leverage digital assets and messaging through other communication channels.
• Works closely with the DECS director in developing and administering FSIS- wide digital communication strategies to inform stakeholders, consumers and the general public of FSIS priorities and information.

• Ensure data integrity and accuracy: Establish and enforce standards, protocols, and best practices to ensure that the data feeding into the analytics tools is accurate, up-to-date, and reliable. This includes managing data quality processes, identifying discrepancies, and implementing corrective actions.
• Oversee how data is used in broader operations, ensuring that analytics tools provide meaningful insights to enhance operational efficiency, inform decision-making, and optimize resource management.
• Researches and assesses emerging technologies such as artificial intelligence (AI), machine learning, and predictive analytics to enhance PBS operations. Recommends and implements IT solutions and automation tools to streamline business processes, improve operational efficiency, and optimize resource allocation.
• Supervises a team of analysts and program managers. Develops and implements long-range work plans and schedules, or methods, procedures, etc. for the accomplishment of approved policies, goals, and objectives, and provides advice, counsel, or instruction to individual employees on both work and administrative matters. Supervisory functions include ensuring that job descriptions accurately depict the actual work requirements and that personnel actions are promptly initiated; planning and scheduling work; making assignments to subordinates based on priorities; and, accepting, amending or rejecting completed work. As supervisor, the incumbent evaluates employees overall performance and ensures that each accomplishes a satisfactory amount of quality level of work in a timely manner; hears and resolves complaints, and refers the more serious grievances to a higher authority; and, effects disciplinary measures and recommends action in the more serious cases. Evaluates subordinate supervisors and serves as the reviewing official for the evaluations of non supervisory employees rated by subordinate supervisors. Recommends bonuses or awards. Finds ways to improve the quality of work directed and develops performance to meet performance standards.
• Collaborates with internal and external stakeholders, including regional offices, other government agencies, and private-sector partners. Work closely with these teams to ensure their specific data needs are met, including developing analytics to support strategic planning, performance tracking, and customer-related insights

• Manages a system for ensuring responses to FOIA/PA requests are complete, consistent, and timely.
• Monitors incoming FOIA/PAs to identify issues of importance to FSIS and to ensure coordinated responses.
• Assist with the development, implementation, and management of processes that ensure accurate implementation of the Freedom of Information Act (5 U.S.C. 552) and the Privacy Act of 1974 (5 U.S.C. 552a) throughout FSIS.
• Writes and/or edits information on Records Management- programs, policies, functions, and research.
• Participates with the OPACE Assistant Administrator (AA) and Deputy AA in developing systems for effective records management and retention plans.
• Provides indirect technical guidance over those in other offices throughout FSIS who are engaged in record searches for the office.
• Plans work and determines approaches; makes assignments; oversees execution; established deadlines; provides administrative and technical guidance.
• Makes recommendations on major issues such as organizational goals, challenges to organizational design, or the overhaul of conventional practices to meet new challenges.
• Works closely with the FOIAS Director in the planning, developing, implementing, and evaluating the strategies for FSIS Records Management.
• Directs/oversees the development of long-range strategic goals, policies and procedures, records retention schedule, and transfer of records, etc.
• Evaluates and analyzes requests and communicates FSIS positions to officials representing law firms, labor union officials, media, industry organizations, and privately held companies.
• Assesses and enhances program and policy efficiency and effectiveness and makes, coordinates and/or recommends improvements.

• Act as the technical and administrative advisor to staff for all matters relating to policies and office objectives
• Keep a supervisor's calendar and schedule appointments and meetings
• Make arrangements for conferences, including determining the location, agenda, and attendance list
• Screen incoming mail including correspondence, directives, and publications
• Submit reservations for travel and complete travel vouchers
• Assist staff with written materials, ensuring proper format, grammar, and conformance with desired styles
• Compose correspondence for signature
• Design and prepare complex charts for briefings
• Present and/or discuss a range of subjects on changes in support services to implement approved policies and/or directives
• Provide office-related information to high-level officials in the organization, staff members, or the public
• Provide information to a supervisor on time-sensitive matters, such as reminding them of approaching deadlines, notifying them of upcoming appointments, and providing critical information related to upcoming meetings

• Conducts research and analysis on the market, selected strategic accounts, new business opportunities, and trend and spend analysis, using available data sources and contractor support when necessary to support account management, business planning, and customer outreach activities.
• Develops guidelines and standards regarding data analysis, evaluation, and presentation in order to maximize the usefulness of this data to various clients.  Uses the results of data analysis to create metrics, develop marketing goals, establish benchmarks for marketing execution, and keep management apprised of program accomplishments.
• Conducts or participates in studies of customer needs and private sector vendors who compete in the same product space as FAS. Evaluates key business features including corporate success, marketing methodologies, pricing and/or product delivery strategies, customer relationship management and other related business practices.

• Creates dynamic and intuitive data visualizations to represent customer feedback, supply chain analytics, and quality control metrics. These visualizations effectively communicate complex data sets in an accessible format to stakeholders at all levels, enhancing understanding and driving informed decision-making across the organization.

• Leads strategic workforce development through building a future-focused vision by identifying emerging roles and skill sets vital for the Education Division of tomorrow. Develops a robust framework for continuous learning and upskilling, ensuring that the workforce remains adaptive, tech-savvy, and customer-centric.  

• Applies critical thinking to troubleshoot issues quickly and effectively.

• Defines and recommends new programmatic needs or modifications based on consideration of such factors as FAS strategic goals, organizational vision and mission, organizational performance results, innovations in learning management and event management practices and technology, staffing needs, and budget.

• Provides strategic guidance and overall direction with a view of improving operational performance.  Supervises branch chief and advisors engaged in programs of national significance. 

• Guides employees, interviews candidates for positions and recommends appointment, promotion, or reassignment to such positions; resolves complaints from employees; manages disciplinary measures; identifies developmental and training needs of employees; approves within-grade increases, awards, and travel needs for subordinates; finds and implements ways to eliminate or reduce significant bottlenecks and barries; further the EEO program .

• Provides expert consultative research services to FAS portfolios and other GSA program offices regarding client and market trends impacting Governmental acquisition training.

• Leverages client and market trends to proactively and programmatically influence the scope and delivery of training throughout FAS.

• Leads interdepartmental synergy for holistic growth.  Establishes a cross-departmental task force aiming for consistent customer experience enhancement. Promotes the sharing of insights and best practices across different business units, ensuring that the customer's voice influences every aspect of the organization's operations and strategy.

• Responsible for ongoing and special administrative duties and evaluate projects assigned by the supervisor or initiated by the employee to meet management and technical staff needs and the necessary coordination, liaison, and correspondence.
• Provide support to technical staff utilizing analytical expertise and technical skills for the collection, review, analysis and information coordination of World Trade Organization (WTO) notifications to the U.S. that impacts FSIS.
• Practices intense organizational and planning skills by assisting leadership and technical staff to achieve FSIS mission and vision with the integration of regulatory, inspection, and enforcement programs for food safety and procedures.
• Assists technical staff with managing and organizing projects and associated data related to day-to-day internal technical engagements and operations with a focus on food safety related activities to ensure organizational support.
• Applies working knowledge and understanding of information technology data systems and networks, for purposes of day-to-day technical information management and tracking and provide guidance to staff on use of these systems.
• Assists management and technical staff with technology and information management at internal and external meetings and conferences, using group meeting software.
• Assists the OIC in the planning and execution of in person and virtual meetings and events, including managing virtual presentations using information technology systems.
• Forecasts international developments potentially affecting FSIS programs from WTO notifications and contacts and coordinates findings and recommendations with other interested/affected FSIS Offices and technical experts
• Prepares findings, reports, briefing papers and other written materials regarding international food safety public health issues impacting FSIS on behalf of OIC management and technical staff.
• Assists the office by creating and developing talking points, PowerPoint presentations, correspondence, and other written materials in support of OIC technical projects and operations to assist with the operations of the office.
• Remains aware of any FSIS food safety updates that may impact OIC and international food safety and assists in creating and providing training or webinars on behalf of technical staff for outside stakeholders.
• Exercises a broad knowledge of administrative services software and data tracking systems to assist with the organization and tracking of all office projects, information, and correspondence.
• Develops sources of information for WTO notifications; identifies and performs analyses of the foreign country issues; analyzes the consequences and prepares and delivers written responses to assist in US reporting requirements.

As a Project Management Specialist your duties will include but are not limited to the following:

• Develops and implements detailed project plans to improve the organization's financial assistance processes and policies, including defining objectives, resources, and deliverables.
• Develops and implements innovative solutions to optimize financial assistance procedures and address emerging challenges by utilizing AI, automation tools, and other technologies to streamline operations and enhance efficiency.
• Applies extensive knowledge of financial assistance (grants) to identify areas for improvement in processes and policies, ensuring enhanced efficiency and effectiveness in program delivery.
• Analyzes financial trends and data to inform strategic decision-making and future planning, ensuring that insights drive effective resource allocation and support organizational objectives.
• Builds and maintains relationships with key stakeholders to support project initiatives and drive positive outcomes. Facilitates collaborative planning sessions to integrate stakeholder feedback and ensure effective project execution.

The major duties of the Human Resource Specialist (Recruitment/Placement) include, but are not limited to, the following:

• Provides hiring consultations with customers.
• Assist customers in creating job analysis and technical assessments.
• Builds vacancy announcement in USA Staffing.
• Adjudicates veteran preference claims.
• Reviews applicant qualifications and eligibilities.
• Issues selection Certificates based on an array of multiple hiring authorities
• Audits certificates and selections.
• Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.
• Research regulations and policies to provide sound HR services and advice.
• Performs the full range of hiring tasks and develops recruitment strategies to address specific resource or program needs.
• Provides excellent customer service.

The physical worksite for this position is located in Alexandria,Virginia.This position is telework eligible per agency and business unit discretion/policy.

Major Duties for this position include but are not limited to the following:

• You're ready to provide training on trademark law basics and fundamentals to a wide variety of audiences, including non-trademark attorneys, the small business community, the entrepreneurial community, and students as well as keep experienced practitioners up to date on changes to trademark law and policy.
• You're excited to review a wide variety of internal communications, including statements of legal policy and agency procedure, as needed, communicating all necessary changes in a timely manner.
• You're eager to manage pro se working group activities related to developing and enhancing website resources for pro se applicants, including the Trademark Basics registration toolkit, instructional "how-to" videos (and answering questions related thereto), and webpages that further explain in plain language Office action refusals and requirements.
• You're willing to develop scripts and decks for use in the production of various trademark informational and instructional videos, webinars, and presentations.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.