Total 495 Customer Service job vacancies in Remote

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

• Conduct market research independently and in collaboration with appropriate O.I.T and program colleagues on products and systems that may be useful in improving health care delivery initiatives for Indian Health Service facilities.
• Document health information technology findings and recommendations in accessible formats to business sponsors and leaders.
• Assist with technical informatics business mechanisms.
• Facilitate fact-finding and systems analysis relative to the implementation of health information technology clinical software applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and/or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

The major duties of this position are:

1. Track, analyze and report on appropriations, apportionment, grant awards, deobligations and other need in monitoring the Land and Water Conservation Fund (LWCF).
2. Continuously monitor and maintain the balances and reporting for all program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
3. Analyze and report on historic funding patterns, current operations and future trends.
4. Coordinate and collaborate with OMB, DOI, and NPS Financial Assistance Office and the NPS financial - budget and accounting offices and report on LWCF accounts.
5. Prepare written and verbal communications and reports and advise program managers.

• Interpret established and pertinent regulations, organizational policies, management principles, and administrative rules to provide hands on support and provide guidance to program staff.
• Assist the supervisor in ensuring effective administrative operations for the unit.
• Analyzes a variety of projected situations involved with budget actions, personnel structure and organizational structures.
• Takes confidential notes, prepares confidential correspondence and performs special studies requiring expert administrative skills.
• Communicates with internal and external sources to gather data using tact and diplomacy.
• Coordinates personnel actions with the staff and acts as the liaison with HRM to resolve related issues and problems.

• Enforce security regulations to protect statistical data collected within the Region; ensure the proper maintenance, preservation, and disposal of all official statistical records.
• Direct the preparation of instructions needed to implement office program policies and procedures and adapt them to the agricultural practices or special situations in the Region.
• Manage the overall operation of the office making determinations regarding workload, staffing, budget, and equipment and recommend modifications.
• Serve on various Departmental, Agency-wide, and interagency committees.
• Serve as the primary spokesperson for the Agency within the State, establish and maintain liaison with decision-makers at all levels of State and local government.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 50 applications are received, whichever comes first.


Analyzes and evaluates the effectiveness of administrative, management, and facility operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting administrative operations.

Performs comprehensive management analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objective, and compliance with pertinent legal and regulatory guidelines. Provides guidance and advice on the most appropriate method of procedure of analysis and evaluation to accomplish missions and ensure optimum management strategy. Analyzes and evaluates new or modified legislation for projected impact upon major administrative operations and resources. Applies appropriate evaluation and measurement techniques in determining the extent of compliance with rules and regulations and/or in measuring and evaluating accomplishments. Foresees the pros and cons of alternative solutions and coordinates and integrates activities with other functions.

Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data. Applies analytical and evaluative
methods and techniques to issues or studies concerning substantive administrative support functions.

Serves as a senior advisor to top managers. Develops recommendations for legislation to change the way programs are carried out and the projected impact upon agency programs and resources. Develops recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Develops recommendations for improvements in program operations and to promote efficiency and cost savings. Evaluates, processes, and makes recommendations for effective organizational changes. Recommends areas and methods by which efficiency of operations can be improved. Provides higher management reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of program operations. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of action; and mutually resolve problems. Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.

Serves as a senior analyst responsible for designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Establishes study methods and techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program operations carried out by administrative or professional personnel or substantive administrative support functions.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Compressed/Flexible: Not Available
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 19775A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Applies a wide range of mathematics, statistics and qualitative and/or quantitative methods to conduct studies, initiate new areas of study related to the data used in and for the government-wide category management program.
• Supports the development of analytical and/or mathematical models analyzing complex data related to category spend, agency-specific best in class or spend under management, small business utilization and cost avoidance.
• Plans, designs and develops key performance indicator (KPI) requirements and methodologies for reporting on metrics relative to the government-wide category management program. Prepares recommendations for potential changes/adjustments to KPIs and other metrics.
• Provides technical expertise and feedback to management regarding the development of highly visible, complex business oriented reports and metrics to measure and track program performance.
• Serves as the subject matter expert (SME) for troubleshooting data capturing processes, procedures and systems to ensure data quality.
• Prepares written and oral reports or presentations regarding study findings, conclusions, and recommendations for leadership. Synthesizes highly technical information for non-technical audiences.
• Supports program management efforts such as identifying requirements for automated analytical tools, defining standard processes and methodologies, documenting best practices, and developing appropriate program content to be used on Category Management dashboards related to analyses performed.

• Leads the nationwide development of real property asset management policy. Provides expert interpretation or guidance on the policy. Develops implementing instructions and tools and conduct training. Provides program oversight and ensures consistent implementation.

• Provides expert technical advice on all issues related to real property asset and portfolio management for stakeholders within GSA and outside of GSA, including: furnishing written instructions, reference materials and relevant background material to employees; maintaining current knowledge; answering questions from analysts on procedures, policies, and directives; and obtaining information from the supervisor regarding final decisions on major problems and issues that arise.

• Prepares and presents requested briefing/presentation materials for senior management and represent GSA by personally conducting presentations as requested.

• Serves as a senior regional asset management liaison on issues related to regional asset and portfolio management.  This activity involves: Reviewing technical reports or papers created by the regional offices which influence the region in terms of current or future asset and portfolio management functions.

• Prepares PBS policies, operating practices, and directives to ensure they reflect the goals and objectives of PBS while meeting the requirements of external stakeholders. These stakeholder requirements include, but are not limited to, Executive Orders, Administration and OMB directives, and Congressional mandates. Conforms these external real property mandates to include development of agency plans, submission of required reports, and representing PBS on interagency councils and with external stakeholders.

This position is also being announced under announcement number:
Social Worker: CAZM-12614982-25-KSB

The Registered Nurse, NIEC Program Manger executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management program aspects. Demonstrates expert leadership in delivering and improving holistic care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Conducts knowledge sharing to provide safe, quality nursing care. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of health care professionals. Partners and leads others to effect change and produce optimal outcomes. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations.

The NIEC Program Manager demonstrates performance and leadership that is broad enough to impact the standard of care and safety of staff. Establishes and maintains an ongoing education program for Veterans, Veterans families, community agencies, students, and staff to facilitate understanding of clinical practice guidelines. Develops and facilitates NIEC focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for Veterans (VA) facility staff and the community. Develops and implements a plan for outreach to Veterans Affairs (VA) facility staff and the community. Develops and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the NIEC program services (but who do not presently use VA for their health care needs) to include outreach. Maintains a current network of referral resources to include peer support mentoring groups, caregiver skill building and self-care educational opportunities, mental heal support, legal and financial services.

The NIEC Program Manager is the subject matter expert to VA facility leadership and staff for all NIEC related issues and services as a consultant to other VA professionals and administrators on program specific activities. Services as a liaison to the Veterans Integrated Service Network Program (VISN) NIEC Program and the VA Central Office (VACO) Program. Collaborates with facility, VISN, and VACO to develop and implement solutions- participating in national, regional, and VISN operational calls; contributing to national leadership council committees; and implementing cultural transformation initiatives.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday- Friday, 8:00am - 4:30pm - Central Time Zone
Remote: This is a remote position
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The NIEC PM is responsible for monitoring performance measures at the local,VISN, and VACO levels; providing responses to congressional inquiries; andbriefings to providers, VA leadership, community organizations, and other internaland external stakeholders. Oversees the daily operations of the NIEC programs.Develops policies and procedures for program operation, and prepares reports andstatistics for facility, VISN, and national use. Manages NIEC clinical and businessoperations, accountability for program effectiveness, and modification of servicepatterns to comply with the delivery of standardized processes. Develops a data- driven, continuous quality improvement program with established goals andoutcomes to evaluate and document the program's effectiveness. Manages andcontrols the use of data related to these programs regarding day-to-day functioningand program evaluation. Provides oversight of facility NIEC program fiscal mattersof the functions supervised, forecasts resource and equipment needs, andadministers the allocated budget.

The NIEC PM develops a system to recognizes gaps in workforce competenciesand ensures supervised staff who require knowledge and skill development receivethe training necessary to execute their duties. Develops robust programs that notonly administers the required programing and services outlined within policy andregulation but also actively promotes national VHA resources on a consistent basis.Manages all processes, procedures, and practices associated with programeligibility and participation (i.e., enrollment, level of care and tier assignment, anddischarge) to ensure application processing, tier adjustments, and programrevocations follow local Standard Operating Procedures (SOPs) and align withnational policy and governing regulations for timeliness and quality process andpractice outcomes. and VACO priorities. The incumbent assists the team in developing and implementing local NIEC policies and procedures to include performance improvement, patient safety, utilization review, emergency preparedness, staff safety, and implementation of National Patient Safety Goals. The incumbent is responsible for the reporting mechanisms for emergency management and infection control to the appropriate committees.

The incumbent is responsible for orienting and mentoring the staff and promoting staff development and professional growth to ensure competency. The incumbent manages and tracks program resources as well as monitoring and assessing staff productivity. The duties of the Program Director involve collaborating with the Office of Information Technology to ensure accurate reporting of NIEC clinical, administrative and workload data.

The incumbent demonstrates mastery of advanced management and organizational principles and practices along with a comprehensive knowledge of planning, programming and budgetary regulations, guidelines, and processes. The incumbent possesses thorough knowledge of home health care, primary care, agency goals and objectives, missions, and organizational relationships in addition to knowledge of VA requirements and other standards or codes related to patient care activities. The incumbent has expert ability to plan and implement short-term and long-range goals in accordance with VHA, VACO and Medical Center directives and policies.

The incumbent analyzes and assesses the potential for growth of the NIEC program, in order to meet the needs of the identified Veteran population and in accordance with National and VISN performance measures. The incumbent works with the various stakeholders and promotes the required Request for Funding with all necessary supportive data; when such initiatives are approved, the incumbent then implements and coordinates the expansion, which can occur both at the primary site as well as in satellite settings. As Rural Health initiatives develop, the incumbent is responsible for developing, implementing and directing NIEC program at the main site as well at the Community Based Outpatient Clinics (CBOCs). The incumbent serves in the capacity of Program Coordinator for the NIEC team as well as all satellites and potential satellites.

The incumbent provides direct supervision for the daily work of the administrative and multidisciplinary NIEC team and provides administrative oversight for the programs.

Work Schedule: Monday to Friday 8:00am to 4:30pm (Central)
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Not Authorized
Virtual: 100% Virtual position
Functional Statement #: Social Worker Program Coordinator (NIEC)
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Interprets polices and procedures to ensure efficiency and effectiveness of program operations. Formulates policies and program plans and makes recommendations regarding necessary changes and revisions in operations.
• Reviews and evaluates findings, determines deficiencies and takes or recommends appropriate action.
• Provides administrative and technical direction and coordination over the activities of employees.
• Reviews and evaluates findings, determines deficiencies, and takes or recommends appropriate action.
• Exercises significant responsibilities in dealing with individuals of other units or organizations, or in advising management officials of higher rank.

• Planning, coordinating, implementing, and evaluating Office of Field Operations (OFO) District Safety and Occupational Health Programs involved in meat, poultry, egg products, and import facilities.
• Responsible for supporting personnel and Safety and Occupational Health initiatives involving Enforcement Program employees.
• Formulating strategies for preventing injuries and illnesses.
• Assess relevant safety and health issues confronted by inspection and support personnel.
• Evaluates existing and proposed policies and procedures, determines impact and recommends changes as appropriate.
• Conducts education and training in Safety and Occupational Health relating to various hazards in the work environment.
• Prepares a variety of written instructions addressing safety and health issues.
• Reviews and surveys field locations on a regular basis to determine systematic deficiencies.
• Investigates traumatic injuries and occupational illnesses and diseases to determine their cause and formulates counter measures to prevent or reduce them.
• Maintains liaison with safety and health organizations and agencies regarding the administration of safety and health programs.
• Responds to emergencies, real or perceived, involving safety and occupational health issues, and assists in their resolution.

• Leads the team in identifying and distributing work with consideration for workflow, skill level and expertise in order to accomplish assigned tasks leading to team products.
• Analyzes data on reported outlays and unliquidated obligations by function or program to determine if cash draws made by the grantees are reasonable and necessary.
• Reviews annual Single State (A-133) audit reports of assigned grantees. Prepares correspondence to obtain corrective action plans related to any financial management findings.
• Provides technical assistance and policy clarifications on financial management requirements or explains government-wide grant requirements.
• Performs the funding operations of one or more grants for state agencies or a combination of state agencies and Indian Tribal Organizations (ITOs) administered by the Food and Nutrition Service (FNS).