Total 443 Customer Service job vacancies in Philadelphia, PA, USA

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
-Small Business Self Employed Campus Collection Operations - Philadelphia

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Cadre members may be placed in a temporary management position on a as needed basis for up to 5 years. Placement into the cadre is no guarantee of placement into a management assignment. Selectees may be temporarily promoted without further competition or regard to the 120/180 day restriction.

Cadre members will receive developmental activities and training that will provide the employee with increased proficiencies and leadership competencies.

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Philadelphia Accounts Management

Front Line Managers typically perform such duties as:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.- Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Managerial assignments covered by this cadre are in the 0962 series. Assignments will be made at the IR-09 through IR-08 levels.

Cadre members may be placed in a temporary frontline developmental managerial positions on an as needed basis. While in this program, if the applicant becomes eligible for a higher grade they may receive a temporary promotion to the higher grade without further competition.

• Supervises customer service and other MSA duties assigned for the proper and timely treatment of patients, timely and accurate completion of reports and associated administrative tasks and assure appointment schedules are maintained by MSA staff for one or more clinics.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Assures positive front-line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
• When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by ensuring that MSA staff comply with facility scanning policies.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Supervisory MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Major duties include, but are not limited to:

• Maintain a broad and specialized knowledge of IT principles, concepts, and methods.
• Provide expertise and advice during the development of IT solutions, services and products.
• Facilitate understanding and supports meetings between and with DOL customers and 3rd party service vendors.
• Implement, evaluate, monitor and plan work assignments that support OCIO Directorate mission and goals.
• Participate in deliberations and decisions relative to IT service, system and product effectiveness, planning, resource utilization, operations, and organizational structure.
• Coordinate, develop, evaluate and provide status reports on IT strategic and tactical plans, which impact budget, management, policy development, and procurement processes.
• Examine current areas of IT application, identifies and coordinates future needs and develops appropriate courses of action to address gaps in performance.
• Develop project management plans, cost/benefit analysis, budgets and spending plans, work breakdown structures, resource plans and acquisition/procurement plans.
• Perform other duties as assigned.

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYEED DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE, Collection Operations, Specialty Insolvency

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Serves as the Commodity Support Liaison (CSL) for a specific supply chain, within the Customer Operations Directorate.
• Serves as the subject matter expert for the Defense Logistics Agency within their assigned chain providing advice and assistance to Air Force, Space Force, Army, Navy, Marine Corps, and non-DoD representatives on their Troop Support requirements.
• Responsible for support functions for assigned customer requirements, requiring a detailed knowledge of customer needs related to various tailored logistics programs such as Prime Vendor Programs, (con't below)
• service peculiar design and deployment scheduling, forecasting and requisitioning behavior and consumer, retail/wholesale inventory management and ownership techniques.
• Acts as a customer advocate and a prime point of contact, working jointly with logistics partners in support of large-scale programs, life cycle management design and deployment programs.
• Coordinates required logistics support between DLA entities and MILSVC entities, including the areas of supply procedures, forecasting, requirements determination, documentation, acquisitioning, quality control.
• Coordinates maintenance, item specifications, procurement data, transportation pipelines, manufacturing, fabrication, production, etc., to ensure life cycle support for customer programs.
• Analyzes customer forecasting and requirements with Directorate, to identify trends for assigned major programs and/or systems.

The Supervisory Veterans Service Representative (Assistant Pension Management Center Manager) shares in the responsibility of managing Pension Management Center (PMC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders. The incumbent:

• Plans, organizes, coordinates, directs and controls the work of the Division.
• Revises and develops work methods to support division priorities.
• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
• Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
• Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

• Operates light duty motor vehicles such as pickup trucks, panel trucks, vans, and sedans, and machinery such as lawn mowers, brush chippers, and snow blowers.
• Operates power tools such as chain saws, pole saws, circular saws, drills, string trimmers, leaf blowers, and jack hammers.
• Perform operator-level checks and maintenance (fluids, tire pressure, blade sharpening) on vehicles, equipment, and power and hand tools.
• Lifts and moves objects weighing up to 50 pounds and carries objects weighing between 80 and 100 pounds.
• Performs janitorial tasks that include sweeping, mopping, vacuuming, dusting, and applying disinfectant chemicals.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Philadelphia Accounts Management.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Provide advice and assistance to managers on property management, records management, and government travel.
• Proactively tracks and assists with budget, HR functions, payroll, and travel arrangements.
• Serve or lead working groups to develop and execute workplans, operating policies, and internal controls.
• Coordinates administrative workflow with and through staff.

• Provide advice and assistance to managers on property management, records management, and government travel.
• Proactively tracks and assists with budget, HR functions, payroll, and travel arrangements.
• Serve or lead working groups to develop and execute workplans, operating policies, and internal controls.
• Coordinates administrative workflow with and through staff.

This position is being announced under the Pathways Recent Graduates Program.  This program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs.  Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. Information about the Recent Graduates Program can be found at http://www.opm.gov/HiringReform/Pathways/program/graduates/

As an architect or engineer, you will be responsible for assisting in the overall architectural/engineering (A/E) project management of various leasing, design and construction projects assigned, including, but not limited to, planning, acquisition, design, and construction of new buildings and complexes, as well as the renovation of existing ones. Examples of duties include:

GS-07

• Assisting with analyzing the A/E issues in project assignment(s), selecting and applying accepted project management techniques and organizational practices.
• Determining the most effective methodology needed to meet project goals and milestones concerned with planning, organizing, controlling, coordinating, reviewing, and recommending or approving design, construction, and related work.
• Assisting with basic qualitative and quantitative A/E analytical techniques to research and gather narrative and/or statistical information, applicable work methods, and procedures to meet deadlines.  Carrying out the successive steps in fact finding and analysis of issues necessary to complete each phase of the project.
• Applying basic project managerial and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.
• Identifying and developing data required for use by higher level personnel in the management and direction of projects.
• Assisting higher level personnel in preparing briefings to management and/or senior staff employee(s)d on project status and recommendations.
• Under close supervision, serving as a point of contact for the customer and has responsibility for providing customer service.

GS-09

• Participates with agency personnel who are responsible for defining the goals of the projects and working with them to prepare a Project Management Plan.
• Assists in preparing assigned portions of schedules for complete projects and reports on project status.
• Monitors project reviews, schedules, and work for completing project.
• Resolves limited problems or conflicts impeding progress on completion of projects.
• Manages select aspects of the project’s finances with the client including preparation, presentation, and communication of pricing, occupancy agreements, reimbursable work authorizations, and project budget.
• Recommends options to customer based on knowledge of customer’s current and future requirements. Assists in coordinating project plans budget objectives.
• Assists with pre-bidding conferences with prospective bidders to inform them of contract provisions and relative responsibilities of A/E’s, developers, lessor, and/or the government.
• Assists with performance review and assessment of design development documents, as well as the preparation of documents for agency officials, client agencies, and contract A/E firms.
• Conducts site investigations to determine feasibility, topography, site configuration, or condition of structure and essential data prior to initiating design. Evaluates data obtained, incorporating relevant features into design solutions.
• Prepares material and information for higher level personnel who negotiate contract specifications and design changes with organizational elements of the agency and contractors.
• Monitors effectiveness of contractors in meeting contractual requirements.
• On projects of limited complexity, serves as a point of contact for the customer, and has responsibility for providing customer service.

• Performs preventive maintenance to all plumbing and mechanical equipment and parts.
• Installs, modifies, and repairs plumbing fixtures (bathtubs, showers, toilets, sinks, water fountains, irrigation, and their associated hardware).
• Cleans gravity type sewage drain lines, repairs or replaces potable water lines, and makes connections and repairs to water mains and fire hydrants.
• Installs and repairs submersible pumps and centrifugal transfer pumps.
• Performs all types of maintenance on wells, well seals, pumps, storage tanks, and water distribution mains. Installs and makes repairs to sewer drain systems (these include septic tanks, drain fields, sewage lift pumps, and related piping).

• Performs all preventative maintenance, operational checks, repair, layout, installation, troubleshooting, tracing, locating defects, modification on all new and existing electrical systems park wide, electrical generators and fire suppression systems park wide.
• Installing and troubleshooting meters, load centers, circuit breakers, equipment controls, lighting and power outlets, disconnects, solenoids, relays and lighting fixtures.
• Plan and lay out the routing, placement, type and size of wire.
• Tests and balances electrical loads.
• Locate distribution panels, boxes, circuits, fixtures, transformers and other electrical devices.
• Work from plans, blueprints, wiring diagrams, engineering drawings, repair manuals and related codes.

As a Peripheral Equipment Operator, you will rotate through the following payment operations duties:

• In the printing operations rotation, you will access the Payment Automated Manager (PAM) system applications to identify and prepare files for printing on IBM 4100 high speed printers
• In the enclosing operations rotation, you will gather the appropriate supplies, so the print job is properly folded and placed in the correct envelope with the right insert, if required
• In the mail operations rotation, you will pre-sort and coordinate workflow so the jobs are sorted and prepared for pick up and mailing by the USPS
• While serving as the workflow coordinator, you will monitor the monthly payment calendars and coordinate with the pre-sorter to ensure all the mail required for that day's mail date is sleeved, banded, and labeled.