Total 1,144 Customer Service job vacancies in Naval Research Laboratory, Washington, District of Columbia

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
LARGE BUSINESS AND INTERNATIONAL OFFICE OF PROGRAM AND BUSINESS SOLUTIONS/ OFFICE OF COMMUNICATION

The following are the duties of this position at the full working level.

• Advises managers and executives in critical, sensitive or confidential matters, including personnel matters and is proactive in anticipating needs and trends. Consults with senior management and executives within the business function, and at higher levels within the agency on critical organizational and management issues.
• Guides the practice areas in planning, organizing, and/or leading all phases of multifunctional efforts to evaluate plans and proposals for projects involving broad areas of work processes, operational practices, and integration between various functional areas. Projects and studies involve providing technical expertise, directing the analysis and evaluation of plans and proposals for projects, providing implementation support, assessing accomplishment of program and management goals and objectives, and prescribing or formulating new or revised policy.
• Counsels management in assessing impact of new or modified program requirements. Identifies resources required to support varied levels of program operations. Identifies trends and anticipates any adverse impact on budget and/or work plans. Develops innovative solutions, documents findings and conclusions, and makes presentations.

WHAT IS THE TAS - TAXPAYER ADVOCATE SERVICE
DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Operations Support

The following are the duties of this position at the full working level.

• Plans, performs, and/or coordinates the most significant types of managerial assignments encompassing the entire program and functional areas of the Division Commissioner, often crossing into other Division Commissioner areas and crossing other agency lines.
• Implements the Division Commissioner's administrative and management decisions and assures accomplishment of the desired result.
• Negotiates on policy matters involving multi-organizational, functional, and operational areas and assures understanding and consideration of the Division Commissioner's policies and views.
• Represents the Division Commissioner in contacts with Department of Treasury and IRS officials, representatives of other agencies and non-government organizations, and various committees and task forces as needed. When delegated authority, commits programs and functions under the purview of the Division Commissioner to a particular course of action. In all such assignments, the views and position of the Division Commissioner are effectively presented with results that are generally acceptable, thus minimizing the need for others to consult with the Division Commissioner with respect to such matters.
• Independently or as a leader of an ad hoc group, undertakes special studies and investigations and analyzes technical, operational, and administrative problems which exist or may arise in one or more offices or programs.

As a Director of Communication and Outreach, AD-0301-00 (Senior Manager), you will be responsible for:

• Driving the overall vision, strategy, and execution of FSA’s communication and outreach plan.
• As a recognized expert, providing leadership in the evaluation, assessment and improvement of programs and management systems by applying a wide range of qualitative and quantitative techniques.
• Providing program oversight and guidance that addresses modern communication practices and management approaches, drawing heavily upon best practices from the private sector and other Federal agencies.
• Planning, developing, directing, and managing the communication and outreach strategy and team to meet FSA strategic goals.
• Recommending the appropriate customer centric solutions to support the policies and directives issued by the Department of Education, Federal Student Aid (FSA), and the Intermediate of Chief Operations Office.

Being a Customer Experience Strategist makes you a valuable member of the Office of Innovation. You will oversee the planning, coordination, development, and completion of complex and varied projects to extract, transform, and load data into relational and non-relational data stores. Typical assignments include:

• Incorporates modern techniques and methods to present information and material to target audiences.
• Develops mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through innovative methods.
• Demonstrated the ability to effectively outline and identify business workflows and requirements.
• Work with stakeholders across organizations, functions, and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Defines the overall goals and objectives of the user experience function or specific issues by meeting with OIG leadership.
• Provides input and recommendations to the development or changes on human centered design information for technical and operational feasibility and adherence with project objectives.
• Recommends actions on projects or broad, agency-wide strategic initiatives.
• Establishes a system to review, control and report on user experience development status.
• Designs and undertakes complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds.
• Defines the overall goals and objectives of the customer experience function or specific issues by meeting with stakeholders.
• Works with customers to evaluate their mission requirements, identify the target audience, and define objectives/goals of the requested project, business flow or requirements where these may not have been identified.
• Documents, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos, experiences, and exhibits.
• Prepares reports summarizing proposed long- and short- term organizational customer experience goals.
• Communicates ideas, research, concepts, methods, analyses, evaluations, and makes recommendations in a logical and convincing manner.
• Facilitates regular discussions with customers to gather requirements, assess user experiences, and plan future work.
• Actively participates and plans meetings with customers focused on identifying workflows, requirements, problems and resolving issues.

• Execute family readiness program activities to enhance soldier and family support.
• Manage public and military communications related to deployed personnel family needs.
• Perform clerical duties to ensure efficient operation of the family readiness program.
• Support battalion-level meetings and training sessions to address family readiness initiatives.
• Facilitate unit communication and engagement to support family readiness efforts.

The Senior Management Support Officer, serves as confidential assistant to the DPE Vice President (VP) and Deputy Vice President(s) (DVPs) performing a variety of confidential and special assignments, which may require considerable research and contact work to include:

• Provides substantial administrative support to the VP and DVPs, including serving as back-up timekeeper, answering the phone, filing and task management. Drafts correspondence, proofreads and prepares research reports and analyses, memoranda, charts and other material; receives and helps coordinate responses to requests for information and materials concerning DPE initiatives; prepares correspondence and memos for the VP's and DVP's signatures.
• Assists in preparation and tracking of the Departments' budget. Assists with the preparation of periodic reports for on the status of expenditures and budget-related matters.
• Attends and records the minutes of meetings. Follows up to ensure that commitments made at the meetings and conferences are addressed.
• Plans and organizes events, organizes prepares complex travel itineraries, assisting in the overall travel preparation process for VPs and DVPs.
• Manages the VP's and DVP's calendars, including monitoring meeting schedules, ensuring logistics of meetings and greeting visitors, reserving space, setting the time to accommodate all, transmitting the agenda and background materials to participants, advising them of topics to be discussed.
• Interacts with members of the staff, organization, and individuals outside of the corporation ranging from other government agencies, U.S. and Foreign Dignitaries to the general public.
• Supports country teams in the development and implementation of Threshold Programs. Provides technical and logistical support for team meetings, country missions, management reviews, and special events, working with other MCC divisions or country counterparts as needed.
• Compiles complex and highly technical information from country teams to prepare timelines, implementation plans, budgets, reports, and narrative and statistical materials needed for on-going division planning and program monitoring and evaluation.
• Drafts briefing papers, talking points, and background materials on threshold countries and current and closed Threshold Program for MCC's senior management, Board of Directors, and other USG agencies.
• Contributes to MCC knowledge management and sharing by designing, developing and implementing systems (and databases) to organize, consolidate and share data used routinely to fulfill internal as well as external reporting requirements and maintains a library of documents specific to country projects.
• Performs other related duties as assigned.

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center.

Duties will include but are not limited to:
- Ensures the legal requirements governing eligibility and entitlement to Fee Basis care are met.
- AMSA is the first line of support for the MSA in comprehension and correct utilization of Eligibility benefits.
- Counsels' patients, their families, and agency employees on entitlement to Fee Basis benefits. Interprets Fee Basis policies to patients, their families, agency employees and Veteran's organizations.
- Renders decisions on eligibility for Fee Basis care and reviews requests for care from healthcare providers. The work involves the execution of specific rules, regulations, or procedures and typically comprises a complete segment of an assignment. The work product or service affects the accuracy, reliability, or acceptability of further processes or services.
- AMSA Employee can do all scheduling and consult functions per VHA National Office of Community Care and local and departmental guidelines. As an Advanced MSA has the skill set and training to work the more complex requests.
- Coordinate with Service Chiefs and Service Administrative Officers to review the utilization by using various reports (e.g., Electronic Wait List, Consult Management), ensure the workload management is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- Provide education and training to other MSA staff such as scheduling appointments and utilize Electronic Waiting List accurately and timely, utilize Veterans scheduling input, and decrease multiple trips for Veteran as able.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior federal work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

• Oversee the scheduling of patient appointments for the medical facility.
• Obtain patient information who requested medical appointment.
• Relay information to patients and medical staff.
• Use automated system to maintain patient schedule and medical record.
• Maintain medical records in accordance with regulations and guidelines.
• Receive and answer telephone calls or electronic messages.

The incumbent of this position serves as a Branch Chief responsible for the supervision and management of the National Office Branch of the Office of the Division Counsel/Associate Chief Counsel (Criminal Tax) (DC/ACC) providing legal counsel to IRS, Criminal Investigation (Cl). The Branch provides all necessary legal services in connection with formulating and implementing legal positions and policies broadly impacting the criminal tax function; reviews significant or sensitive legal cases and grand jury matters centralized in the National Office and prepares legal opinions on significant criminal tax issues received by the DC/ACC; reviews and prepares a variety of criminal tax work products such as search warrants, undercover requests, responses to congressional correspondence, analysis of legislative matters and manual revisions; reviews criminal tax appellate matters and makes appropriate recommendations for appeal to the Department of Justice; reviews and analyzes forfeiture matters as well as cases involving money laundering and Title 31 violations; provides formal and informal advisory opinions and other assistance to officials of Cl with respect to criminal tax matters; coordinates with other Division Counsel on matters (such as proposed civil liability actions, Freedom of Information Act, Privacy Act, and discovery proceedings) relating to particular criminal tax cases; reviews proposed prosecution cases declined by the Department of Justice.

As a Supervisory General Attorney (Tax)-Branch Chief, you will:

• Act as a legal consultant to (CI) on some of the most difficult, important, and complex professional and legal matters arising in the administration of the Internal Revenue laws.
• Direct exhaustive and detailed research on some of the most complicated legal problems within Cl's program areas and direct the preparation of recommendations as to the position to be taken by the DC/ACC and Cl in connection with these matters.
• Prepare or substantively review proposed memoranda on various legal and administrative matters for submission to the DC/ACC, the Deputies Chief Counsel or the Chief Counsel for final approval.
• Direct the participation by the Branch in conferences with representatives of other interested offices concerning projects.
• Examine all matters assigned to the Branch and assigns to each Branch employee work appropriate to his/her grade and experience level.
• Provide coordination, control and direction of criminal tax activities to ensure that specific Chief Counsel criminal tax objectives, policies and programs are implemented effectively and efficiently.

• The duties may include, but are not limited to:
• Directs and coordinates the preparation of top-level briefing papers and Congressional information on behalf of the Office of the Administrator.
• Sets and adjusts short-term priorities and prepares schedules for completion of mission-critical work.
• Analyzes and takes action to address urgent problems and issues and recommends courses of action to resolve them.
• Exercises delegated authority to plan, schedule and carry out major projects concerned with the implementation, analysis and evaluation of programs for the unit's effectiveness.
• Develops performance standards to improve production and quality of the work directed.
• Plans, organizes and directs FAS program area work and accepts and implements recommendations where the proposals involve substantial agency resources, require changes in established procedures or conflict with the desires of the activity managed.
• Provides authoritative technical advice and consultation on policy guidance to FAS officials concerning the complex, sensitive, controversial and timely issues that must be addressed by the Agency.
• Initiates and directs the preparation, issuance and interpretation of procedural rules guidelines and policies.

The Building Support Technician (Laundry) performs laundry services in the Court's laundry facility. Launders and presses a wide variety of garments and fabrics. Processes laundry tasks through completion including sorting, washing, pressing, folding, stacking, and hanging as required. Inspects garments for damage, excessive wear or failure to properly clean and reports findings to appropriate person; maintains records of work performed and provides details to supervisor; performs daily routine maintenance of equipment such as washers, dryers, pressers and irons; maintains a clean and safe work area; maintains required stocks of supplies and informs supervisor of needed materials. Performs other duties as required.

The selectee will serve as a Supervisory Statistician in the Office of Human Resources, Workforce Planning Division. Typical work assignments include:

• Planning, organizing, directing, and executing complex quantitative studies and statistical analysis programs to support workforce planning for the Secret Service.
• Preparing and reviewing comprehensive recommendations on the development and/or modification of Secret Service policies and procedures that enhance operational efficiency and effectiveness of the workforce.
• Planning, developing, and implementing operational and strategic human capital plans.
• Planning, controlling, directing, and coordinating the work of subordinate supervisors and professional, administrative, and administrative support personnel.

Incumbent prepares correspondence, reports, and other documents, ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format in work prepared by self and others. Must exercise continuous attention to the coordination among internal and external work units.

• The immediate Supervisor directs work through subordinate supervisors who have varying functions, relationships, and customer responsibilities, which place significant demands on the Administrative Assistant position.
• Screens and prioritizes correspondence, electronic mail and material prior to distribution for suspense dates, established controls, and follows up on responses.
• Schedules meetings, appointments, and conferences in accordance with instructions from supervisor.
• Prepares and distributes agenda and takes notes when directed.
• Receives visitors and phone calls.
• Accurately determines nature of request and refers callers or visitors to appropriate staff.
• Uses a variety of office automation software in support of the organization and mission requirements including but not limited to: -Complete back up of files and database systems-Uses database or spreadsheet software to accurately enter, revise, sort or calculate, and retrieve data for standard reports-Uses graphics software to provide briefs, charts, and graphs for viewgraphs or paper presentations
• Communicates clearly, effectively, and professionally with internal staff and outside partners to include military leadership.
• Other related duties as assigned