Total 374 Customer Service job vacancies in NSW - Sydney - City & Inner West

We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

What you get to do in this role

• Present to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

For over 30 years, Yadu Health Aboriginal Corporation (YHAC) has provided an affordable and accessible Aboriginal Community Controlled Health service with a range of culturally safe and high-quality services. YHAC strives to improve the wellness and health of Aboriginal and Torres Strait Islander people in our communities within Ceduna and the surrounding areas. YHAC also operate a fully accredited 24-hour residential aged care facility.
Trusted Indigenous Facilitator - Aged Care Connector
An exciting opportunity for an Aged Care Connector (ACC) to join our YHAC Elder Care Team has become available!
As an ACC you will work within the Yadu Health Elder Care Team to link and support Aboriginal Elders and families to improve access to and increase awareness of Aged Care supports and services. You will provide practical, hands-on support to Elders and their families to help them to navigate the Aged Care process, so they are ... Click here to view more detail / apply for Aged Care Connector

Functional area:  Service







Onsite or Remote:  Onsite







Primary Skills: 







Country/Region:  AU







City:  Perth







Location:  Perth, WA, AU,







Company name:  Epiroc Australia Pty Ltd







Date of posting:  Nov 5,







We are currently seeking a diverse range of Service Technicians (Drill Fitters) to join our service team in Perth on a 5/2,




... Click here to view more detail / apply for Service Technician

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

We are seeking a fully qualified Electrician with exceptional fault finding skills to join our service team as a Service Technician. The primary purpose of this position is to service and repair our equipment on site for our customers, in a professional, courteous and efficient manner.
This is a hands-on role where you will be on the road daily, working on a broad range of our equipment. This is a largely autonomous and flexible role with your base being in Rydalmere
Ideally you will have the following:

Experience working on electrical equipment in a commercial environment
Current Electrical License
Current and valid Driver's License
Excellent diagnostic & fault finding skills
Good mechanical aptitude

You must be available to participate in an On Call roster and to work overtime as required.
Previous experience



... Click here to view more detail / apply for Service Technician

We are hiring a passionate Chefs, Cooks & Kitchen Hand/FSA to join our Residential Aged Care workforce in Jennings, NSW.
Multiple shifts available daily & opportunity to book your roster 2-3 weeks in advance.
  
What We Offer:


Career Development Opportunities: Elevate your career with progression paths.
Supportive Team Environment: Join a tight-knit team with leadership that backs you.
Employee Wellbeing Focus: We prioritize your satisfaction and health 24/7 access to our employee assistance program.
Flexible Scheduling: Use our portal to choose shifts that fit your life.
Competitive Agency Rates: Earn top dollar for your invaluable service.
  
What do you need to have?


Food Hygiene Certificate
Previous experience within a healthcare related setting
Background Checks: Current Police Check (valid within the last 12 months) and NDIS Worker Screening/Yellow Card (willing to obtain)
Must have valid
... Click here to view more detail / apply for Chefs, Cooks & Kitchen Hands ? Aged Care

We are hiring a passionate Chefs, Cooks & Kitchen Hand/FSA to join our Residential Aged Care workforce in Young, NSW.
Multiple shifts available daily & opportunity to book your roster 2-3 weeks in advance.
  
What We Offer:


Career Development Opportunities: Elevate your career with progression paths.
Supportive Team Environment: Join a tight-knit team with leadership that backs you.
Employee Wellbeing Focus: We prioritize your satisfaction and health 24/7 access to our employee assistance program.
Flexible Scheduling: Use our portal to choose shifts that fit your life.
Competitive Agency Rates: Earn top dollar for your invaluable service.
  
What do you need to have?


Food Hygiene Certificate
Previous experience within a healthcare related setting
Background Checks: Current Police Check (valid within the last 12 months) and NDIS Worker Screening/Yellow Card (willing to obtain)
Must have valid
... Click here to view more detail / apply for Chefs, Cooks & Kitchen Hands ? Aged Care

We are hiring a passionate Personal Care Workers to join our Residential Aged Care temp workforce in Coffs Harbour, NSW. 
Multiple shifts available daily & opportunity to book your roster 2-3 weeks in advance.
What will I be doing? 


Personal care of residents in residential Aged Care facilities
Assisting RNs with documentation of vital signs, medication administration and resident assessments
Assisting with meal consumption and monitoring nutrition.
Infection control and prevention
Palliative care, restorative care and pain management
Liaising with residents? family, doctors, and allied health professionals
Key Requirements For Success 


Cert III in Aged care or Cert III in Individual Support or equivalent
COVID Vaccinations & Annual Flu Shot
Current first aid & CPR
6 months minimum full-time experience of working in Aged Care as an PCW in Australia
Current Police Check (under 12
... Click here to view more detail / apply for Personal Care Worker ? Aged Care

Were looking for a Guest Services Agent with a twist at Vibe Hotel North Sydney.
For starters, youll love putting others first and youre smiling when they are youre the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. 
A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth.
What you dont know, youll find out to unlock unrivalled staycations. Plus, youll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless).
Like us, you always go the extra mile to make guests feel at home. So do we. Its the reason our guests book, repeat book and love us and its why we want you
... Click here to view more detail / apply for Guest Service Agent

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.   

 

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles for various Visa portals.   

 

This position is at a professional level and uses a set of standard procedures to execute tasks while applying analytical skills based on the type of request. This position receives a low level of guidance and supervision. 

 

Responsibilities 

• Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide. 

• Provides level one triage for Visa portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests. 

• Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. 

• Maintains access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles. 

• Provide information, direction, and education to Clients regarding the various Visa Portals, products, and services, ensuring understanding of best practices regarding usage and functionality. 

• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. 

• Manages phone hotlines, assigned emails, and web requests to protect service level targets, while leveraging a CRM tool to track daily activities 

• Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement. 

• Creates company-wide relationships, to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in the Visa Portals and increase the efficiency in support to clients. 

• Makes decisions guided by policies and procedures. 

• Works independently and receives minimal guidance, once training is completed 

• Responsible for adhering to Visa’s Key Controls, including the protection of non-public data. 

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Family Support Worker - Grade 4

Description
We are seeking a compassionate and dedicated individual for the position of Family Support Worker - Grade 4. In this vital role, you will be responsible for providing essential support and guidance to families in need, helping them navigate various challenges and improving their overall well-being. As a Family Support Worker, you will work closely with families, children, and other professionals to assess needs, develop personalized support plans, and deliver interventions that promote positive family dynamics. Your work will involve conducting home visits, facilitating family meetings, and collaborating with social services, schools, and community organizations. You will play a key role in empowering families, equipping them with the tools and resources needed to overcome obstacles and enhance their quality of life. This is an exciting opportunity to make a meaningful impact in the lives of those you serve. If you are passionate about supporting families and have the skills necessary to foster positive relationships, we encourage you to apply for this rewarding position where your efforts will directly contribute to the stability and growth of families within our community.

Responsibilities
Provide direct support to families experiencing various challenges.
Conduct assessments to identify family needs and strengths.
Develop individualized action plans to support families effectively.
Facilitate family meetings to encourage communication and collaboration.
Coordinate with social services, schools, and community organizations.
Deliver parenting education and skill-building workshops.
Monitor progress and adjust support plans as necessary.
Document and maintain accurate records of family interactions and outcomes.
Requirements
Bachelor's degree in social work, psychology, or related field.
Proven experience in family support or social services.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Cultural competency and sensitivity to diverse family backgrounds.
Excellent organizational skills and attention to detail.
Willingness to travel for home visits as needed.

Hours Per Week: 22.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £15.84
Location: Birmingham, West Midlands

Should you wish to apply for this job opportunity, please send an up to date CV.

Family Support Worker - Grade 4

Description
We are seeking a compassionate and dedicated individual for the position of Family Support Worker - Grade 4. In this vital role, you will be responsible for providing essential support and guidance to families in need, helping them navigate various challenges and improving their overall well-being. As a Family Support Worker, you will work closely with families, children, and other professionals to assess needs, develop personalized support plans, and deliver interventions that promote positive family dynamics. Your work will involve conducting home visits, facilitating family meetings, and collaborating with social services, schools, and community organizations. You will play a key role in empowering families, equipping them with the tools and resources needed to overcome obstacles and enhance their quality of life. This is an exciting opportunity to make a meaningful impact in the lives of those you serve. If you are passionate about supporting families and have the skills necessary to foster positive relationships, we encourage you to apply for this rewarding position where your efforts will directly contribute to the stability and growth of families within our community.

Responsibilities
Provide direct support to families experiencing various challenges.
Conduct assessments to identify family needs and strengths.
Develop individualized action plans to support families effectively.
Facilitate family meetings to encourage communication and collaboration.
Coordinate with social services, schools, and community organizations.
Deliver parenting education and skill-building workshops.
Monitor progress and adjust support plans as necessary.
Document and maintain accurate records of family interactions and outcomes.
Requirements
Bachelor's degree in social work, psychology, or related field.
Proven experience in family support or social services.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Cultural competency and sensitivity to diverse family backgrounds.
Excellent organizational skills and attention to detail.
Willingness to travel for home visits as needed.

Hours Per Week: 22.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £15.84
Location: Birmingham, West Midlands

Should you wish to apply for this job opportunity, please send an up to date CV.

Family Support Worker - Grade 4

Description
We are seeking a compassionate and dedicated individual for the position of Family Support Worker - Grade 4. In this vital role, you will be responsible for providing essential support and guidance to families in need, helping them navigate various challenges and improving their overall well-being. As a Family Support Worker, you will work closely with families, children, and other professionals to assess needs, develop personalized support plans, and deliver interventions that promote positive family dynamics. Your work will involve conducting home visits, facilitating family meetings, and collaborating with social services, schools, and community organizations. You will play a key role in empowering families, equipping them with the tools and resources needed to overcome obstacles and enhance their quality of life. This is an exciting opportunity to make a meaningful impact in the lives of those you serve. If you are passionate about supporting families and have the skills necessary to foster positive relationships, we encourage you to apply for this rewarding position where your efforts will directly contribute to the stability and growth of families within our community.

Responsibilities
Provide direct support to families experiencing various challenges.
Conduct assessments to identify family needs and strengths.
Develop individualized action plans to support families effectively.
Facilitate family meetings to encourage communication and collaboration.
Coordinate with social services, schools, and community organizations.
Deliver parenting education and skill-building workshops.
Monitor progress and adjust support plans as necessary.
Document and maintain accurate records of family interactions and outcomes.
Requirements
Bachelor's degree in social work, psychology, or related field.
Proven experience in family support or social services.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Cultural competency and sensitivity to diverse family backgrounds.
Excellent organizational skills and attention to detail.
Willingness to travel for home visits as needed.

Hours Per Week: 22.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £15.84
Location: Birmingham, West Midlands

Should you wish to apply for this job opportunity, please send an up to date CV.

ABOUT US

Un1ty Group Ltd is a registered healthcare agency who provides temporary healthcare and nursing staff to a number of our clients nationwide.

We are currently recruiting for adult support workers across the Lancashire area.

We are actively seeking a Lead Support Worker for Supported Living to oversee the daily operations of two sites, ensuring all essential documentation is current and support is provided to staff teams.

ROLE OVERVIEW

Your role will involve supervising support for individuals under your charge, maintaining and regularly updating all client documentation. You will manage the daily operations across various sites, ensuring all essential documentation is current and staff teams receive necessary support.

You will conduct supervisions and annual appraisals for staff, identifying training needs annually and ensuring documentation is recorded and inspection-ready.

Within one month of service entry, ensure all clients have a person-centred plan, and regularly review it.

You will be responsible for scheduling the support staff rota for the property.

Assist individuals in maintaining and developing chosen relationships.

Empower the people we support to lead fulfilling lives in the community, fostering a variety of friendships, activities, and relationships.
OUR IDEAL CANDIDATE
• Is able to communicate effectively with people, including people using services, their families and colleagues.
• Knowledge of the needs and rights of people with learning disabilities and an understanding of the issues people may face.
• Would have experience with challenging behaviour.
• A flexible approach to working hours – prepared to work some evenings, weekends and undertake sleep-in duties.
• Relevant certifications and mandatory training completed within the last 12 months including Basic Life Support, Manual Handling, First Aid, Oliver McGowan and Prevent.
• Excellent communication, written and interpersonal skills.
• Compassionate and empathetic approach to patient care.
• Ability to work independently and as part of a multidisciplinary team.
• Reliable, punctual, and dedicated to providing high-quality care.
• Enhanced Adults and Children's DBS on the update service
• You MUST be based in the UK and have a minimum of 6 months experience within Healthcare

OUR IDEAL CANDIDATE
• Is able to communicate effectively with people, including people using services, their families and colleagues.
• Knowledge of the needs and rights of people with learning disabilities and an understanding of the issues people may face.
• Would have experience with challenging behaviour.
• A flexible approach to working hours – prepared to work some evenings, weekends and undertake sleep-in duties.
• Relevant certifications and mandatory training completed within the last 12 months including Basic Life Support, Manual Handling, First Aid, Oliver McGowan and Prevent.
• Excellent communication, written and interpersonal skills.
• Compassionate and empathetic approach to patient care.
• Ability to work independently and as part of a multidisciplinary team.
• Reliable, punctual, and dedicated to providing high-quality care.
• Enhanced Adults and Children's DBS on the update service
• You MUST be based in the UK and have a minimum of 6 months experience within Healthcare


WHAT WE OFFER

Competitive weekly pay, including for sleep-in shifts
Holiday pay which is paid in addition to your hourly rate as we encourage our staff to spend time with friends, family and recharge.
Flexible working hours
Friendly working environment
Premium pay on public holidays
Additional training to develop your career

Sadly we are unable to offer sponsorships and you must be currently based in the UK

If you would like to learn more about this role please email sam@un1tygroup.co.uk

Un1ty Group Ltd is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Due to our Services, we may have certain roles which are targeted to specific demographics, such as Gender. This is a genuine business need and is not considered a breach of the Equality Act.