INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC9 - £32,339 – £37,462
At North Lanarkshire we put the needs of our people first. We are committed to delivering high standards of person-centred care at home, one which promotes greater independence and choice and ensures our people feel safe and able to remain living in their homes.
An exciting opportunity has arisen for enthusiastic and hard-working individuals to join our busy Home Support Service. If successful in your application, you will manage, supervise, direct and lead a team of Home Support Schedulers to help us deliver outstanding customer care and quality service to the people of North Lanarkshire.
We are committed to innovative and new approaches to ways of working within the service. If successful, you will monitor and oversee the areas of scheduling and first point of contact within the Home Support Service. You will support the scheduling system and decisions in relation to the redeployment of Home Support Workers, monitoring service continuity to promote high quality service provision ensuring the needs and preferences of service users are respected. You will manage and effectively utilise resources, monitoring provision capacity and costs. You will provide extensive support, guidance, training and development to your team ensuring quality service delivery through continuous improvement for improved outcomes of staff and service users.
You must have the ability to create and design new performance information and produce analysed data for senior management to help improve service user outcomes. You will also monitor the workload activity levels including the use of telephony technology to maintain service level standards and customer quality care via telephone call monitoring.
Applicants must have excellent IT skills and the ability to audit and analyse data from all systems used for the purposes of service improvement.
To undertake this role effectively, you must be able to demonstrate excellent supervisory, communication, influencing and interpersonal skills. We are looking for organised and resourceful individuals with problem solving skills with a 'can do' approach, able to work well under pressure.
Experience working in a social work or home support related environment is essential. You must have possession of an HNC, SQV Level 3 or equivalent qualification.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see our Recruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
