Total 152 Customer Service job vacancies in M1257A - Montreal HO-DEMA - BMO

We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.

DUTIES AND RESPONSIBILITIES

• Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)
• Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
• Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team
• Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
• Build & maintain good relationships and trust within the internal team as well as external customers
• Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages 
• Become eyes & ears for the company, feedback  insights  for any threats and opportunities to related team
• Regular reporting and analysis for support and product improvement
• Provide support for internal print testing &  machine checking.
• Support ad-hoc projects
• Adhere to/Support & follow the Environmental Management system
• Support and maintain the health and Safety standards in the company

Objectives of the assignment

The overall intention of the deforestation risk assessment is to support Phuc Sinh successful expansion and scaling up of the RA standard farming in the central Highlands, and compliance with the new law to fight global deforestation and forest degradation driven by EU production and consumption enters into force. Detailed objectives:

• Review current deforestation risks and drivers (policies, social-economic, physical climate risks…) that related to coffee in the project areas (Dak Lak, Dak Nong, Son La… province).
• Assess deforestation risks and drivers, and potential drivers for Phuc Sinh coffee in expansion areas in supporting Phuc Sinh complying with Viet Nam law, the Rainforest Alliance standards, EUDR Deforestation Risk, IFC PS Regulation.
• Provision of recommendations for Phuc Sinh deforestation-free for their supply chain to achieve above standards (IFC PS, RA, EUDR) and its commitment to sustainability. 

Activities/Tasks

The following tasks are to be performed under the guidance and supervision of Phuc Sinh’s designated staff and SNV’s DFCD Vietnam.

• Desk-based review of related deforestation risk information, drivers and Phuc Sinh’s business, supply chains in the project areas
• Historic period spatial mapping/analysing for the project areas with respect to forest cover changes, deforestation drivers for 2014 (as baseline), until 2024; and suggest vulnerable areas/maps related to geographic, social, and economic conditions.
• Deforestation assessment to be conducted in coordinating with Viet Nam law, RA standard/EUDR, IFC PS requirements and expectations in the project areas.
• Involve local stakeholders and include vulnerable groups (ethnic minorities and women) in the assessments/recommendations. Incorporate stakeholder engagement to validate findings.
• Incorporating/discussing with the other TA teams that are working with Phuc Sinh on GIS, traceability, RA standards etc during the implementation for the tasks.
• Presenting findings/recommendations for Phuc Sinh on deforestation-free coffee, which involves related stakeholders, such as, local smallholders, local authorities, management teams.

Deliverables

• Spatial mapping of the project areas with respect to historic deforestation for 2014 (as baseline), and 2024; and vulnerable area/map for development period (all digital maps, and report format)
• Validated final deforestation assessment (full report).
• Summary report, presentation of findings to PS.

Principal Accountabilities: 

• Install and maintain Polarion, 3DS, Jama, R4J or other requirements management system on the existing infrastructure.
• Understand business requirements for access to real-time data via Polarion Reports.
• Design and develop live-page reports in Polarion
• Pro-active support Engineers with Polarion reports usage, traceability reports, requirements management
• Coach the reports creation according best practices, tool performance and aSPICE compliant.
• Offer online training for Engineering staff regarding Polarion configuration & usage.
• Understand & drive end-to-end architecture for optimal performance of Reports system
• Be the gatekeeper for required changes in the reports, with respect to corporate compliance to standard.
• Explore technologies/solutions for continuous improvements; prime Interface communication the vendor
• Be the main point of contact for Polarion reports and their usage

Key Performance Measures:

• Tool uptime and performance of the service
• Scalable architecture of new tool, with a ‘state-of-the-art’ level of security
• Business needs are properly acknowledged, managed and implemented.
• Regular training sessions for the new users of the service, and increased number of users of the tool.
• Ablility and willingness to learn new skills over time which are required for the job
• Integrate into the existing team and be a team player

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

• 0-3 years of work experience in client service or related roles.

• Bachelor's degree or equivalent qualification.
• Fluency in English; TOPIK 4 and above proficiency in Korean is essential.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Headquarted in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus as well as our Customer Service Global Hub in Kuala Lumpur, Malaysia.

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

About the role

The Operations Assistant will act as the backline for the department – this person will focus on supporting Sales & MKT, HR and Operation team in terms of IT infrastructure and daily operation, coordination with SEA IT team as daily basic.

What you’ll be doing

Support Sales & MKT department

• Receive request from Sales Team and Feedback for available inventory
• Monthly visit all Vietnam Office to check and maintain employee devices/ Office network
• In-charge to deliver requested inventory to the requestor timely
• Support Sales to raise Jira ticket to fix issues related to system setting, account access or any account modifications
• Receive quarterly merchandise from Marketing and Keep track for VN Inventory
• Monthly report for timely purchasing if needed

Support HR Department

• Oversee office inventory and company assess, take care logistic if needed
• Set up personal laptop, new employee account and prepare the boarding ticket before joining date
• Make sure IT Help Desk installed all Sales App with latest version
• Training Employee for company device usage and how to maintain with good condition
• Create IT Procedure for regional usage including On/off boarding; Necessary license/access/app per department; Inventory (devices) qualification
• Recommendation for change in procedure to support users

Operations & IT Assistance

• Collect Client/Sales feedback about system by monthly to find logic and send to IT Dept with suggestion
• Understand System logic and report if any bug/issue happened
• Test bug by personal experience in all interfaces when any report raised on 911/ Sales Group
• Perform to train new hire for ZFX System: MyZFX; IB Portal; CRM and Website
• Get use to ZFX Confluence to learn from another region and department
• Accept challenges individually by taking new task and handling issue
• Handle office device purchasing
• Manage vendors and quotation upon request to ensure quality and cost effectiveness

What you’ll need

• Bachelor's degree or equivalent
• Minimum 2 years of FX experience either as sales or CS (optional)
• Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems 
• An effective communicator with a good command of English
• Sensitive to number, detail oriented and logical thinking  
• Multitasking and able to complete assigned task within deadline and under pressure  
• Excellent people skills, ability to manage/resolve conflict  
• Proactiveness, supportive mindset and problem solving skills  
• Fast learner and able to take up new job knowledge and skill 

• Update pre-shipment, traffic, ETA checking
• Sync contract to Cargoo
• Update booking details on Cargoo ( for booking outside Cargoo)
• Check sync failed due to missing vessel code, port code
• Upload shipping dox, warehouse receipt, weight note, CMR, IMA, insurance dox, PUR, stock reconciliation
• Create samples, register samples result
• Do contract/ container matching
• Issue landing instruction, shipping advice, insurance certificate, UTZ, RFA sales announcement
• Draft payment instruction on Konsole
• Book PUR, issue sales invoice, free debit note/ credit note, bank/ warehouse release (for some specific cases only)
• Support certification audit (organic, FT,…)

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English is a must, proficiency in other languages is highly preferable.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management.
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs.
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement.
• Competitive compensation schemes including a monthly performance bonus.
• Private medical insurance and competitive savings plan.
• Sponsored health and wellbeing and team bonding activities.
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program.
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City.

The Quality Assurance & Member Services Support Agent is required to monitor all sales calls as well as member support calls to ensure that the final service observes the company's quality standards. Besides, support Member Service tasks to satisfy member’s enquiries.

• Address internal team and customer escalation requests, providing timely and effective solutions. Ensure follow-up to guarantee resolution.
• Consult on best practices and offer workarounds if the current product doesn’t meet customer requirements.
• Proficiency in installing the client’s product (software/hardware) – Kobiton specific.
• Analyze log files, and develop automation test scripts for issue investigation.
• Coordinate with the development team to understand customers’ issues and get them solved.
• Create samples, documents, and ticket summaries to guide end-users and internal teams.
• Capability to directly communicate and showcase products to customers.
• Establish enduring relationships based on trust through prompt support and open, interactive communication to achieve a high customer renewal rate.
• Perform additional duties as assigned (IT admin tasks)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Responsibilities:

• Data Collection and Analysis: Collect and analyze customer data, including usage patterns, feedback, and customer health metrics, to identify trends and insights that inform decision-making.
• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
• Customer Segmentation: Segment customers based on various criteria such as product usage, behavior, and feedback to tailor engagement strategies and support initiatives.
• Predictive Analytics: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
• Customer Feedback Analysis: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
• Product Adoption Analysis: Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization through data-driven recommendations.
• Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
• Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
• Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.

• Proven experience in data analysis and reporting, with a focus on customer success or customer data.
• Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
• Experience building dashboards, reports, or tools through BI tools such as Metabase, Power BI, Looker Studio, etc.
• Basic knowledge of machine learning algorithms for predictive analytics
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to translate data insights into actionable recommendations.
• Detail-oriented and able to manage multiple data sources efficiently.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Explaining client program procedure

Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement

Placing on hold, off hold samples

Explain the test requirement, related label required…

Explain testing price if any

3. Other tasks assigned by direct manager.

Job Purpose:

• The team you'll be joining is responsible for offering 1st Level support for internal online related matters.
• The team provides a 24/7 support for all Gameloft games from different locations.
• Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.

Main Responsibilities:

• To provide 1st line technical support; answering support queries via email or chat.
• To maintain a high degree of internal customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritize the incident.
• Referring knowledge base for workaround / resolution and attempting resolution.
• Ability to work effectively in a dispersed team and individually.
• Escalating problems to the next level of support or specialized teams when necessary.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent Vietnamese, fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

The Field Service Engineer in a few words

Provide onsite services support as assigned projects / tasks (installation, maintenance, troubleshooting, modification, re-location …)

• Provide engineering consulting / solution to customer.
• Support manufacturing as assigned by Team Leader / Group Manager / FS Director

Duties and responsibilities

• Do Installation / setting up machines, equipment at customer sites
• Do troubleshooting all technical issues
• Do preventive maintenance (OSS)
• Support creating SOPs, work instruction
• Support training new members
• Do all reports related to work (Daily report, travel report,…)
• Support manufacturing works as assigned by Team Leader / Group Manager / FS Director
• Do well management tools and PPEs that company has equipped for each individual engineer