Total 4,462 Customer Service job vacancies in London, SE18 6PZ

The Receptionist is essential to the smooth running of the department. You will be first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner. Although you will be assigned to specific departments, you will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times. The Receptionist is required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and present a caring and efficient service to patients and their families, both in the clinic and during subsequent communication. Duties and Responsibilities Reception Duties Act as a first point of contact for patient queries Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service usersManage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support De-escalate stressful situations at times of verbal aggression or hostility from patients. Patient Administration Provide a welcoming and efficient reception service and to put patients at their ease Ensure that patients and visitors are well informed and that messages are communicated promptly Respond to enquiries in a courteous and efficient manner Ensure all patients demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion Ensure patient notes are prepared in a timely manner to allow admission from the Emergency Department to the Ward Work closely with the clinical team to identify mechanisms to improve service delivery and ensure that an optimum service is provided at all times Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives Escalate any issues where appropriate to Team Leaders Be aware of patients with special needs and to ensure these needs aremet/exceeded by notifying appropriate clinical staff Organise patient transport and parking facilities Participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department Undertake any training as required to complete the tasks associated with the job role Ensure that all health records are appropriately tracked and securely stored whilst in the department according to the Health Records Policy To provide general administration support as directed by management Information Systems Set up, maintain and amend patient records held on the patient administration system Ensure that all data is inputted accurately into the clinical system in a timely manner Enter diagnostic coding data relating to patient details onto IT system Assist in the collation of patient activity data/quality information, relating to the Trusts business processes and audit procedures Ensure patient information is validated and updated on system on each attendance Act as the main point of contact for registering patients during cross site IT application downtime The post holder is required to follow Trust policies and procedures which are regularly updated including: Confidentiality / Data Protection / Freedom of InformationPost holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information. Information GovernanceAll staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belongingto staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner. Equal OpportunitiesPost holders must at all times fulfil their responsibilities with regard to the Trusts Equal Opportunities Policy and equality laws. Health and SafetyAll post holders have a responsibility, under the Healthand Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees. Infection ControlAll post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with Trust infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps. Risk ManagementAll post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory. Flexible WorkingAs an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Safeguarding children and vulnerable adultsPost holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. SustainabilityIt is the responsibility of all staff to minimise the Trusts environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly. Smoking PolicyThe Trust is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on Trust property or in Trust vehicles Review of this Job DescriptionThis job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

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Stores Support Officer
HMP Thameside, Thamesmead
Full-Time, Permanent
£24,150 plus £6200 London allowance

HMP Thameside is a privately run prison estate located in South-East London. The prison is a remand establishment operated by Serco Ltd.

We have an opening for a Stores Support Officer working primarily in the Stores & Procurement department.

The Stores department is responsible for the purchasing and distribution of essential supplies and services for the smooth running and operation of the prison. This is a key function which facilitate the day-to-day activities and running of the prison. A role which enables and serves the needs of both staff and prisoners.

The role is both administrative and physical in nature.

The physical aspect of the role involves manual handling
- required to lift/move heavy items, boxes can weigh between 20kg-30kg, and the individual must be comfortable lifting to that amount.

Key Accountabilities


- You will be required to keep accurate records of items issued-out and stock levels,ensuring that correct processes are adhered to.
- Raise Purchase Order (PO) for suppliers. Placing requisition orders on the Guided Buying and SAP databases.
- Check items against delivery note and Goods Receipt (GRN) goods on system.
- Handling telephone enquiries from Suppliers and providing advice to staff and customers.
- Enquiries can involve anything from quotes prices, delivery dates from suppliers to emergency uniforms from staffs.
- Manning the Stores door during opening hours serving customers i.e., staff and third-party agencies. Checking requisition forms for management approval signature and issuing items to staff.
- Organising and distribution of staff uniforms.
- Stock replenishment



What you need to do the role?


- Experience in an administrative role
- Good communication and interpersonal skills with the ability to professionally engage face to face with the customer.
- Good keyboarding skills, ideally knowledge of Microsoft Office
- Experience of working in a fast-paced environment · Inventory Control
- Physically able to do manual handling work

This role is subject to a Security Clearance


What we offer


- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Feed our customers and we’ll fuel your career.

As a Food Service Assistant at Sodexo in Shell Centre, London Waterloo, you’ll help with the preparation and serving of our vibrant menu whilst ensuring all working areas are clean and tidy. Setting up for our executive events and ensuring a high standard of service is key, in this role. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Assist in setup and serving of hot and/or cold foods
• Clean and sanitise equipment and workstations
• Set up and breakdown of service stations
• Interact with clients, upholding that Sodexo 5* Service

What you bring:

• A passion for providing nutritious and delicious meals
• Positive attitude, professionalism, and respect for others
• Basic food-handling skills is desirable but a great attitude and willingness to learn also ticks the box
• Ability to work in a standing position for prolonged periods of time

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! We make careers happen.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

Package Description

Belong in a team. Thrive in service.

• 40 hours per week
• Monday to Friday
• £13.15 per hour

​Check your local transport links here: Plan Your Journey | Traveline

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

You will also establishandoversee specific workstreams that are part of the Theatres Efficiency Group. A strong patient focussed attitude and a collaborative working approach is key.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Thursday 5 Dec 2024

Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for female service users with an eating disorder or personality disorder over two separate specialist wards.

We are looking for a friendly and experienced Receptionist to join our team.

This is a 37.5 hour contract per week working Monday - Friday. The working hours are as follows; 8am - 16:00pm (these hours are non-negotiable)

You will be working in a fast paced environment, so the ability to process information quickly in a calm and controlled manner at all times is essential.

The ideal candidate must be adaptable and well presented with a friendly disposition with excellent communication skills and have at least 1 years’ experience working in a similar role with excellent communication & customer care skills. A working knowledge of Microsoft Office is essential.

You’re Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist with at least 1 or more years of experience working as a Receptionist
• Organised, naturally helpful and good at multitasking
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent c
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• “Cycle to work” scheme & employee discount saving

Please note: successful candidates will be required to undergo a standard or enhanced DBS check

Proud member of the Disability Confident employer scheme

We are looking for a Healthcare Support Worker with a passion for delivering outstanding care.

You will be working 38.5 hours per week, between 7:30am to 8:00pm and 7:30pm to 8:00am (Week 1: Mon, Tues, Sat, Sun / Week 2: Wed, Thu, Fri) at Cygnet Hospital Ealing, on Sunrise Ward.

Sunrise Ward at Cygnet Hospital Ealing provides a highly specialised eating disorder service for women, including those with extremely low BMIs. We focus on supporting individuals to attain a healthy BMI and prepare for a return to home.

Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for service users with an eating disorder or personality disorder over two separate wards.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

• Assist the patient to meet his or her needs in respect of activities of daily living
• Cooperate with other members of the nursing team in ensuring a safe environment is maintained for the patients
• Cooperate with other members of the nursing team to ensure the ward meets any therapeutic needs of the patient, which are conducive to recovery
• At all times ensure that the patient's rights and dignity are maintained.
• Undertake duties, within capabilities, that contribute to the care of the patients under the direction of a trained nurse
• Report to qualified staff any change in patients' conditions of which you are aware
• Pass on to qualified staff any information or concerns brought to your attention
• Adhere to all company policies and procedures

Why Cygnet? We’ll offer you…

• Increase in hourly rate after 18 months of employment
• NHS & employee discount scheme
• Free meals on duty
• Free parking
• Bespoke career pathways
• Plus much more

Essential:

• Experienced HCA/Support Worker within a mental health setting
• A commitment to patient recovery in order to effectively monitor, manage & reduce risk
• Compassion, resilience & a dedication to empower & support service user independence

Desirable:

• Please refer to the job description

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years.

Proud member of the Disability Confident employer scheme

**PREVIOUS APPLICANTS NEED NOT APPLY**



Title: Customer Account Manager

Contract: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: West Ham Lane, London or Sale Point, Manchester

Salary: Starting from - £45,762 per annum (London)

£39,969 per annum (Outside London)



Role Profile - Customer Account Manager.pdf



Closing date for completed applications: 3rd December, 2024 at 11:59 pm



**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



L&Q’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Customer Account Manager and help guide our team through the next phase of transformation. You’ll lead and mentor a talented group of Income Management professionals, directly impacting L&Q’s service delivery and our residents’ experience.



You will have experience of leading a professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q’s wider organisational values and performance indicators.



You will be responsible for the day-to-day management of our Customer Account Teams providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will own complaint resolution and be responsible for working across Teams to ensure we have the right capabilities and capacity in place to meet demand.



Whether driving a consistent ‘One Team’ culture across Income Management, being the face of Income Management to colleagues across L&Q or building relationships with third-party providers, you will need a proven track record of building long lasting effective working relationships with a wide variety of stakeholders. Along with this, you will need to be a great communicator with the ability to convey complex information in a consumable way.



Above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results.



Additionally, you will need to be passionate, target driven, confident and able to interact positively with our stakeholders. You should have a flair for problem solving and a determination to achieve positive outcomes with an ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.



Finally, you will need to be resourceful and organised in your approach and demonstrate an ability to identify risks and prioritise both your own and your Team’s work to meet set deadlines.



If successful, you will report into one of our Regional Income Managers and lead a Team of Income Management professionals across a geographical ‘patch’.



What You'll Bring:

To excel in this role, you'll need:

Income Management Knowledge and Experience: Subject Matter Expert across the arrears lifecycle with knowledge of Housing Law, Landlord and Tenant Act, Welfare Reform and legal procedures and documentation
Management and Leadership: Experience of leading and managing successful multi-disciplinary teams in a fast paced, challenging environment with a proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
Communication and Customer Service: Exceptional communication and customer service skills that live L&Q’s values and set the standard for the Income Management Team. Ability to communicate effectively with internal and external stakeholders using a variety of tools and methodologies
Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise their own and their Team’s workload in a pressured environment
Stakeholder Management: Able to work with and communicate with internal and colleagues to drive positive outcomes for residents. Ability to own relationships with external providers ensuring value for money in the goods and services provided. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types.


L&Q is a large, fast-paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive to create homes and neighbourhoods everyone can be proud of.



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



Looking to leverage your expertise and leadership in a role that directly impacts our residents and team success? Apply today and contribute to our mission!

Proud member of the Disability Confident employer scheme

About the service and Team

The role will sit in the Children Looked After and Leaving Care Service and will report to the team Manager.

Sutton’s Children Looked After and Leaving Care Team is Sutton’s Team of The Year for 2022 and 2023! You would join a supportive, welcoming and stable team environment which prioritises looking after you so you can do your job to the best of your ability. The service is responsible for care planning for children looked after to ensure permanency and to progress children in care into independence whilst keeping them safe. A settled team with a positive culture located at The Quad which is to be used as a pioneering hub around contextual safeguarding and innovative practice around work with adolescents and Sutton Civic Centre. We have a fully supportive and restorative approach to both staff and families we work with. The Team are also leading innovative projects with fantastic engagement with young people who inform the service and who work closely with local organisations and businesses.

About the Role and Our Ideal Candidate
About The Role

To lead on the development, implementation, promotion, support, evaluation and review of the participation of Children Looked After and Care Leavers.

Requirements

- To lead the development and delivery of Participation Strategy and coordinate all activity taking place under the strategy

To monitor impact on service delivery, and to provide regular reports on participation activity and outcomes to the Corporate Parenting Forum
To lead the delivery of the Children in Care Council and ensure regular engagement with Children Looked After and Care Leavers, raise awareness and promote attendance at meetings.
To promote the Children in Care Council with Children’s Services’ colleagues and partners, through a programme of events and other activities.
To attend Corporate Parenting Panel meetings and ensure the voice of Children Looked After and Care Leavers is heard.
Our Ideal Candidate

Good communication skills and an ability to engage with children and young people.
Experience of working with children who have suffered abuse and trauma
Experience of multi-agency working with children.
A knowledge of child safeguarding and children in care legislation, guidance and procedures.
Able to work flexibly including some evening and weekend work on occasion.
Experience of planning events and activities with children and young people
Experience or representing children and young people's views and championing their cause.
Ability to work predominantly independently and as part of a team.
To demonstrate anti discriminatory practice in your daily work.
Excellent written communication skills
Desirable

Ability to plan and manage budgets.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.

Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions is required for a well-established luxury cake design brand based in Hatch End, Harrow, North West London.

DO YOU ALSO HAVE A FLAIR FOR CREATIVITY?

Although this position is predominantly a customer service / admin role, there is an opportunity to support clients with the design of their bespoke, luxury cakes which will be enjoyed at the most exquisite weddings and events.

Additional training covering the cake design process will be provided. But don’t worry. You won’t be expected to bake or design the cake. That’s left to the team of professional cake bakers and cake artists.


SALARY: £25,000+ per annum (depending on experience)

LOCATION: Hatch End, Harrow, North West London (HA5) (100% Office Based)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions.

Working as the Customer Service Administrator / Office Administration Assistant you will have a wide range of responsibilities from invoicing clients, filing, ordering stock, managing customer enquiries, updating staffing records, supporting email marketing campaigns and general office and wedding / celebration cake order administrative support.

As the Customer Service Administrator / Office Administration Assistant you will need to be highly pro-active with the ability to prioritise and manage your workload and have excellent customer service skills and the ability to work on your own as well as part of a team.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Administrator / Office Administration Assistant include:

• Efficiently manage filing systems to ensure all documents are easily accessible both on and offline

• Process stock orders and maintain accurate inventory records

• Liaise directly with couriers regarding deliveries

• Prepare and issue invoices promptly and accurately

• Handle customer complaints and queries with professionalism and empathy, escalating to the senior management team when required

• Record staff holidays, absences, and manage other HR administrative tasks

• Once trained support clients with the cake design process

• Provide support with general office administrative duties as required


CANDIDATE REQUIREMENTS

• Previous experience in customer service and a strong administrative background

• Proficient in Microsoft Office, including Word, Outlook, PowerPoint, and Excel

• Exceptional organisational skills with a keen eye for detail

• Strong communication and interpersonal skills

• Ability to multitask and prioritise workloads effectively

• A proactive and positive attitude towards work


DESIRABLE

• Strong interest in design and creativity

• Experience with marketing tools such as Mailchimp or similar email marketing software and Canva is highly desirable

• Experience using Sage or similar accounting software to raise invoices is highly desirable


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12835

Full-Time, Admin Jobs, Careers and Vacancies. Find a new job and work in Hatch End, Harrow, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You should also be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues.


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Microsoft Terminal services/RDS

• Microsoft Windows 10/11

• Microsoft 365 including Intune and Autopilot

• Active Directory

• Azure Active Directory

• DNS and DHCP

• Excellent customer service, communication and interpersonal skills

• Excellent English written and oral communication skills


DESIRABLE (Nice to Have)

• ITIL v3/v4 Foundation Certification

• Experience of working in a structured, ITIL environment

• Experience of working towards specific SLAs

• Experience of working with high volume calls, to specific SLAs

• Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes

• Experience working within a Managed Service Provider (MSP)

• PTRG monitoring or infrastructure monitoring toolsets

• Windows Server Administration


BENEFITS

• Annual Salary up to £32,000 per annum

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12836

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Please see the PDF attachment for the full job description of the Medical Director for our NHS Children and Young People's Neurodevelopmental Assessment Service.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.