Total 4,469 Customer Service job vacancies in London, SE1 7EH

For a detailed overview of the main duties and responsibilities of the post please refer to the attached Job Description.

Meet & Greet patients, visitors, and contractors. Assist patients with appointments, queries, and requests, in a polite, professional, and timely manner. Support both clinical or non-clinical colleagues with requests. Basic administrative tasks, ensuring accuracy, and more. A full job description will be given to the successful candidate.

Lead Service Designer

Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs.
• Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services.
• Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level.
• Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives.
• Lead design direction based on evidence.
• Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.
• Analyse research findings, data, insight gathering, critical thinking and concept generation.
• Understand as-is service design and identify improvement opportunities.
• Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.
• Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management.
• Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes.
• Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community.
• Analyse and identify cost saving opportunities whilst implementing best practice service design.
• Define the service design approach and key items on the design agenda, working to implement best practice.
• Actively provide support and mentor team members whilst developing appropriate training to support designers.
• Lead the capability and promote service design in and beyond the Department.
• Support recruitment for the DWP Digital Product design community.

You and your role

As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £83,957.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Professional Skills and Experience

1. Experience in a similar role in either a school or other large organisation.

2. A professional manner, good telephone and communication skills are essential

3. An adaptable approach to work.

4. Good information technology skills. High level typing skills are essential.

5. Be able to demonstrate an understanding of secondary school systems.

6. A friendly, calm personality and excellent interpersonal skills.

People, Relationships and Communications

1. Be committed to maintaining a distinctive and inclusive Christian ethos in the Academy.

2. Be able to relate to all students and staff in a positive and constructive way.

3. Be part of a whole Academy team which seeks and develops a variety opportunities to support and work with students.

4. Have qualities which earn the trust and respect of students, staff, parents and governors.

5. Possess integrity, optimism, credibility, resilience, calmness and a sense of proportion.

6. Possess good written and verbal communication skills.

7. Be able to build constructive working relationships with local schools and colleges, employers and the local authority.

8. Appreciate the balance between academic and social development of young people, needed to create an outstanding school.

What the school offers its staff

An exciting opportunity has arisen to work as part of a welcoming, talented and highly motivated Student Services team at Wren Academy Finchley. We require someone with a willingness to learn and the right aptitude; some relevant experience as a school caretaker would also help. This colleague will work as part of a multi-skilled team and should bring enthusiasm to the role. All our Site Services team work with students, staff and occasionally parents, so an ability to interact professionally on a number of levels is also important.

The Academy is largely a new build site with a number of innovative systems in place including Biomass boilers and a computerised Building Management System. This represents an opportunity to develop for the future with the Academy. Appropriate training will be given. The ability to be organised, flexible and a pro-active, positive, outlook will enable candidates to secure the position.

The Academy has been judged to be Outstanding by OFSTED. As an ‘All Through’ school we have over 1,500 students from Primary through to Sixth Form.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Contract: 35 hours per week

Salary: Basic salary £21,876.40 with a potential to earn up to £27,492.40 with sleep in shifts

Location: Leeds

LCS are looking for committed and enthusiastic Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours. You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must.

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house. Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

Main Duties:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

All applicants must have:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Ideally hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

What we offer:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute
• A potential extra earning of up to £5616 with sleep in shifts (£54 per sleep in shift)

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. LCS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

At Imperial College Healthcare, you’ll be working with leading clinicians pushing the boundaries in patient care. Don’t miss this exciting opportunity to join our multidisciplinary team of skilled and motivated staff who provide high-quality care to our patients, both NHS and private. We are currently looking to recruit an enthusiastic and welcoming theatre receptionist..

Together we aim to continue to deliver the highest standard of evidence-based perioperative care, resulting in increased patient satisfaction. We are implementing new ways of working, so we require forward-thinking individuals ready to embrace change and take on new and exciting challenges.

We are committed to your professional development and will provide you with a range of education, in-house training, and one-to-one coaching coordinated by a dedicated practice development nurse and senior nursing team. You’ll benefit from a career development programme, a staff recognition scheme, the option of bank income and a range of extras such as cycle to work and car lease schemes, and a season ticket loan.

To be successful in this role, you’ll possess a passion for excellence and improvement, a flexible approach, be a team player and a person who endeavours in making this a great place to work. Your posture, attitude, smile and greetings to patients, staff and visitors sets the precedence for us all will definitely set the precedence for us all.
• To provide effective and efficient clerical and reception support to main theatres, ensuring that the administration processes meet the needs of all service users.
• To keep up to date with the skills and knowledge needed to carry out the role.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 10 Dec 2024

Job Title: Agency Registered General Nurse (RGN) - Bridgewood Care Home, Enfield
Job Type: Full-time Contract
Pay Rate:

1. £24 per hour (days)
2. Uplifts for Saturdays and nights (details below)

About the Role:
We are seeking a dedicated and compassionate Registered General Nurse (RGN) to join our team at Bridgewood Care Home in Enfield. As an RGN, you will play a vital role in delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.
Responsibilities:

1. Assess, plan, implement, and evaluate individualized care plans for residents
2. Administer medications and treatments as prescribed
3. Monitor and report any changes in residents' conditions
4. Collaborate with the care team to provide person-centered care
5. Maintain accurate and up-to-date records
6. Participate in training and development opportunities to enhance your skills and knowledge

Requirements:

1. Registered General Nurse (RGN) qualification
2. Valid NMC registration
3. Previous experience in a care home setting (desirable)
4. Excellent communication and interpersonal skills
5. Ability to work flexibly, including weekends and nights

Pay Uplifts:

1. Saturdays: £26 per hour
2. Nights: £28 per hour
3. Bank Holidays: £30 per hour

Benefits:

1. Full-time contract with guaranteed hours
2. Competitive pay rates with uplifts for weekends and nights
3. Opportunities for professional development and training
4. Supportive and friendly team environment

How to Apply:
If you are a motivated and caring RGN looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact email or online application portal]. We look forward to hearing from you!
Equal Opportunities:
We are an equal opportunities employer and welcome applications from all qualified candidates.

• Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work on a 3 month contract.
• We also offer a £250 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
• The Benefits of working with Service Care Solutions:
• - DBS disclosures provided via fast track online services free of charge
• - £250 training allowance
  - Excellent pay rates
  - Specialist consultants offering single point of contact
  - Frequent notifications of upcoming opportunities via text and email
  - Ltd and PAYE payment options available
  - Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Telecare Officer

Duration: Initially 3 months
Location: Lewisham
Hours: 35 hours a week
Shifts: 3 days per week, 7am-7pm or 7pm-7am
Rate: £24 umbrella an hour (£19 PAYE an hour)

About the Role

As a Telecare Officer, you will be responsible for providing crucial support and assistance to individuals in need, particularly during day and night shifts on a rotational basis. Your primary duties will involve handling calls, responding to emergencies, and ensuring the safety and well-being of individuals within the community.

Key Responsibilities

• Work day and night shifts within a structured 7am - 7pm or 7pm to 7am shift pattern
• Respond promptly to calls and emergencies
• Assist vulnerable adults in an Adult Social Care (ASC) setting
• Maintain a high level of professionalism and empathy in all interactions

Qualifications & Experience

• Previous experience in a similar role preferred
• Experience working with vulnerable adults in an ASC setting is advantageous
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Excellent problem-solving skills
• Hold a clean driving license

If you are a caring individual with a genuine passion for helping others, we want to hear from you. Apply now and become a vital part of our team as a Telecare Officer

Holly Bush Nursing Home is based in Stanmore / Harrow and is registered to care for up to 12 adults with learning disabilities. We are looking to expand our dedicated team of carers to assist in maintaining a high standard of personal care.

Job Description:

The Ideal candidate will be patient and friendly with good communication skills. You should be able to follow instructions and perform a variety of tasks to help our service users.
To share the personal care and support needs of service users with other staff members of the team in a way that respects the dignity of the individual and promotes their independence.
The care and support provided by Care and Support Workers is expected to include support that would reasonably be given by members of the service user's family and is not to include tasks that would normally be undertaken by a trained nurse.
Principal responsibilities

To assist service users who need help getting up and going to bed in the morning and evenings, including dressing and undressing, washing, bathing and going to the toilet.
To help service users with their mobility and with any physical disabilities, including incontinence and use of personal aids and equipment.
To care for service users who are temporarily sick and need bed nursing and help with feeding etc.
To provide care and support for service users who are terminally ill.
To help in the promotion of mental and physical activities of service users through talking, outings, reading, writing, hobbies and recreations.
To make and change beds, light cleaning, emptying commodes and general tidying.
To inspect, launder and mend customers' clothes.
To set tables and trays, prepare and serve light meals, clearing away and washing up.
To read and write reports and be involved in service users reviews and training activities.
To adhere to all the nursing homes policies and procedures at all times.
To report either to the Manager or Nurse on duty any significant changes in the health or circumstances of a service users.
To encourage the independence of service users wherever possible.
It is considered essential that Care and Support Workers possess the following qualities:

Self motivated & well organised.
Flexible.
Caring & sensitive to the needs of others.
Ability to use own initiative.
Ability to communicate effectively.
SIMPLYCARE …"A Provider And Employer That Simply Cares !"

Customer Services Advisor

Salary: £28,000 per annum, plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week. 8.30am - 5pm

Location: Haringey, N17 9AZ



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Supporting the Portfolio Manager in all aspect of the service
  
• Manage the commercial waste inbox and deal with all enquiries and disputes from businesses in a positive and professional manner
  
• Work with the sales team, contact centre teams, collection teams and clients, provide information and resolve queries
  
• Proactively process all-new, amended and closed contracts, raise invoices and credits to customers and national accounts as required
  
• Log customer details on WIMS/ECHO and arrange container deliveries
  
• Assist with marketing and promotional activities to increase leads and opportunities for new sales
  
• Use all Commercial and any other applications such as WIMS, Workday, SalesForce and ECHO and ensure these are regularly updated and accurate
  
• Perform all administrative tasks required as part of the role including, email, phone and general enquiries
  
• Ensure full compliance with all Veolia policies, Health and Safety policies and procedures
  

What we're looking for;

• Excellent customer service skills including the ability to handle difficult customers and situations
  
• Excellent personal and office organisational skills, including prioritisation and working under pressure
  
• A team player who can create and maintain a positive attitude to the team, proven through performance improvements and high moral
  
• Excellent communication skills, with the ability to listen, effectively extract important information and communicate this onward using different means
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Gas Engineer Domestic Service and Breakdown
40k salary, Typical earnings 50k.
VW van, large company benefits
Based in East and Central London
Interview and start ASAP

Domestic Gas Engineers required for large housing maintenance specialist with lots of work in East and central London areas. Suitable candidates must be competent with breakdown and servicing on all domestic gas boilers.

There is a requirement for all of the engineers in the team to cover callout. This is 1 day per week, every week and rolling ( including weekend days). Out of hours are 24hr, however after 10pm will only be for major water leaks. These are paid at £40 incomplete and £50 for completions. Overtime works at 1.5 hour rate travel to job and time to complete. There are also opportunities for training and development.

Suitable Gas engineers must hold domestic ACS qualifications for CENWAT, CCN, CKR,HTR. Qualifications in OFTEC or LPG are also desired but not essential.

Please apply online with your updated CV

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organized, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes or in our supported living units.

The duties of the post are listed below:

• Participate in and supervise the delivery of care day-to-day operations in Homecare/supported living unit(s).

• Liaise with Care Supervisors ensuring care plans are reviewed regularly and make any changes required to the care plans and risk assessments accordingly.

• To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation standards through effective shadowing.

• Monitor all service users receiving quality care from the staff.

• Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

• Management of medication.

• To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

• Responding to complaints and queries from service users to coordinators.

• Liaise with carers/service users ensuring they are informed of any changes.

• Have the ability to work in a multi-agency approach.

• To follow rota as allocated by the coordinators in both domiciliary care and supported living units.

• To be on-call in case of emergency as and when required.

• To support care staff in their role by providing guidance and supervising in completing their tasks.

• Provide shadow support to all new care staff, supporting them in their performance.

• Liaise closely with the coordinators regarding effective rota management, permanent allocation of care & support workers, and the updating of Care and support Plans.

• Identify any training needs of junior care workers and inform the Care supervisor accordingly.

• Generally, assists with service users’ overall comfort and well-being. Enables service users to dress, undress, wash, use the toilet, bathe; and prepare and serve meals to service users.

• To observe, monitor, and report to the Care Manager / Care supervisor, any significant changes in the service user's health or well-being,

• Working with other members of the team to ensure high-quality service provision.

• To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews.

• Ensure the safest possible living environment for Service Users whilst respecting Service users’ choices and rights, needs and preferences, and promoting independence, choice, and control.

• To review MAR charts and undertake MAR log audits daily.

• Ensuring all services are compliant with the legislation, safeguarding, Health, and safety per CQC standards regulations.

• The responsibilities above are not an exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs.

Qualifications, skills, and experience required for the post

· A minimum of QCF Level 3 in Health and Social care or equivalent.

· Three years experience in Health and Social care

· Good communication skills in English

· Ability to plan and organise; can work under pressure

· Ability to lead effectively and be a member of a team

· Flexible to work shifts

· Good knowledge of CQC requirements

· Good IT skills

Working Days: Monday to Friday, Saturday & Sunday

Working Hours: 37.5 hrs per week

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Care Worker who is organised, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes.

The duties of the post are listed below:

· Generally, assists with service users over comfort and well-being.

· Assists and enables service users to dress, undress, wash, sue the toilet and bathe.

· Serves meals to service users at the table or in bed and assists with feeding if required.

· Provides interest and activities to stimulate and engage the service users.

· Helps with daily activities such as letter writing, paying bills, and collecting benefits.

· Undertakes cleaning and domestic duties including meal preparation as required.

· Monitors service users’ conditions by taking temperature, pulse, respiration, and weight, and contributes to record keeping.

· Liaises with professional staff in carrying out care plans etc.

· Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

· Management of medication.

· To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

· Responding to complaints and queries from service users to coordinators.

· Liaise with carers/service users ensuring they are informed of any changes.

· Have the ability to work in a multi-agency approach.

· To follow the rota as allocated by the coordinators for domiciliary care services.

· Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers, and the writing of Care & Support Plans.

· Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations

Personal attributes:

· To be flexible and adaptable in their working hours.

· Caring, diplomatic, and have the ability to recognize the signs when the client is stressed and needs support.

· To be enthusiastic, outgoing, reliable, excellent timekeeping, patient, and persistent

Knowledge and Expertise:

· 1-2 Years’ care experience

· Some experience in caring for clients in their own home

· NVQ Care Level 2 or 3

· Preferably driving license holder/ Car driving experience

We are looking for Care workers to provide the following services:

· Personal Care

· Domestic Care

· Social Care

· Community Inclusion

· Companionship

Job type: Full time

Working Days: Monday to Friday, Saturday & Sunday

Mornings / Daytime / Evenings

Working Hours: 37.5 hrs per week

Job Title : Senior Parent Support Advisor (PO1)
Job Category : Social Care - Unqualified
Location Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.28

A. Work as a Case Worker in the Change and Challenge Service [CCS] holding a complex caseload of families that meet the Troubled Families criteria.
B. Coordinate, be lead facilitator, review and evaluate whole family interventions.
C. To be the CCS liaison officer with a group of schools, maintain communication with them, and represent the CCS at meetings with the schools such as exclusion panels. Ensure that Schools know that you can screen all families that potentially meet the Troubled Families criteria.
D. To do direct one to one and group work, at the CCS building, the family homes, other community venues with CCS clients [Adults and Children] who may display very difficult, challenging, angry and aggressive behaviour.
E. To undertake all duties in relation to the provision of assessment, report writing, supervision and case management regarding all matters relating to CCS clients in accordance with Legislation, Local and National Standards and all relevant Enfield policies and procedures.
F. To work with CCS Management to deliver a high-quality service to schools, partner agencies, parents/carers, their children and other members of their family, ensuring that we work towards the Troubled Families criteria.
G. To work with CCS Management to deliver all CCS Plans and meet the highest standards in the Performance Management and Quality Assurance Framework.
H. To be responsible for the delivery of efficient, comprehensive co-ordinated activities and referrals involving CCS clients with the objectives of meeting Local and National Troubled Families standards and within the aims and objectives of the Enfield CCS Business Plan.
I. To maintain accurate and contemporaneous records of all activities in accordance with target objectives and national standards. Ensure that alrelevant information systems are up to date with accurate data and information.
J. Accuracy of records using a variation of different programmes and systems such as, Excel, Access, Liquid Logic, Civica etc
Skills, Experience

Essential:

To have a minimum of 2 years’ experience of direct work with children young people and their families in the family home or in the community.

Experience of working effectively in co-operation and partnership with a range of communities, partner agencies, private sector bodies, public agencies, voluntary bodies and statutory agencies appropriate to the service area.

Proven ability to work with young people, adults and families who have multiple and complex needs with the ability to complete family assessments and draw up and review contracts and intervention strategies.

Strong verbal and written communication skills with the ability to work assertively to achieve sustainable and positive change. Including negotiation and problem solving in a multi-disciplinary setting

Ability to keep accurate records, organise, plan and coordinate work and proficient use of IT systems e.g. Outlook, MS Office and electronic case management systems.

Desirable:
1. Experience of working with complex case reviews such as multi-agency professional meetings e.g. Multi Agency Panels, Safeguarding or TAFs (teams around the family).
Trained to deliver accredited parenting programmes

Knowledge*

⦁ Knowledge of early help and integrated processes
⦁ Knowledge of the parenting issues and vulnerabilities ·
⦁ Knowledge of safeguarding and child protection legislation.
⦁ Awareness of the strategies that can be used to empower change within families
Knowledge of accredited parenting programmes