Total 4,386 Customer Service job vacancies in London, London, SW1W 0NT

We are recruiting for experienced band 6 nurses with a post graduate qualification in critical care to join RCN Team of the Year 2021 Winners, Adult Critical Care Unit at the Royal London Hospital.

We are very much on the frontline in London’s response to the COVID-19 pandemic and are rapidly expanding our critical care capacity in response to demand in the capital. Our additional capacity will allow us support the backlog of complex surgical patients awaiting elective surgery alongside our trauma and emergency patients whilst continuing to care for patients suffering from Covid-19 and our staff will rotate in their teams across all of our critical care areas.

As the UK’s largest trauma centre our ACCU unit leads the trauma network for North East London and Essex. It is a leading specialist centre with an international reputation for caring for some of the most seriously injured patients in London and beyond. In addition to trauma the Royal London Hospital also provides specialist care in neurosciences, a hyper-acute stroke centre, and acute general medical, along with surgical and obstetric services.

Working within a highly skilled, dynamic multi-disciplinary team, in our busy 60 bedded Adult Critical Care Unit (ACCU), which accommodates both level 3 and level 2 patients. This is an excellent opportunity for, energetic, enthusiastic staff nurses with at least 6 months acute experience, to provide a high standard of care to patients within a challenging, yet supportive acute hospital setting.

Professional development is very important to us and we offer you the opportunity to undertake the band 5/6 development pathways, the critical care course, neurosciences critical care course/ILS/ALS, we are supporting a number of staff on their degree/masters pathways and in collaboration with City University an accredited Trauma Course in house.

As part of our Adult Critical Care commitment to enhance the working lives of our staff, we offer flexible working arrangements, childcare vouchers, family-friendly policies and staff benefits including an excellent pension scheme.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

To provide the highest standard of assessment, planning, implementation and evaluation of individualized, holistic patient care in conjunction with
the inter-professional team.

As a proficient practitioner in critical care, the post holder acts as a professional role model and clinical teacher.

He / she also provides effective mentorship and preceptorship, participating in the education and trainingof nursing and non-nursing staff.

He / she also takes charge of the Intensive Care Unit as required, liaising closely with the Senior Sister / Charge Nurse with continuing responsibility


This advert closes on Sunday 1 Dec 2024

Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician is required to provide first line and second line technical user support covering hardware and software applications for a well-established company based in Central London.


SALARY: Negotiable

LOCATION: Hybrid with up to 3 Days per Week in the Central London Office (WC1B)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician who has experience providing first line and second line support for hardware and software applications.

Working as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will play an integral role in providing high-quality 1st and 2nd Line support to both internal team members and external customers.

As a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will manage helpdesk tickets, ensure seamless device deployment and configuration, and support of the company’s bespoke software platforms and applications.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician include:

• Manage and respond to helpdesk tickets through the Halo platform, maintaining an organised and timely workflow to support end-users

• Deploy and configure devices using Microsoft Intune and Autopilot, ensuring systems are prepared and secure for new users

• Administer Entra Active Directory, ensuring users have appropriate access and permissions for seamless operations

• Provide ongoing support for the company’s bespoke software, ensuring high system performance, security, and user satisfaction

• Collaborate with team members to maintain an optimised, secure IT environment that aligns with organisational goals


CANDIDATE REQUIREMENTS

• Proven experience in helpdesk support and device management

• Knowledge of Microsoft Intune, Autopilot, and Entra Active Directory

• Excellent communication skills to effectively engage with both technical and non-technical users

• A proactive and collaborative approach to problem-solving in a team-driven environment

• Experience with bespoke software support is a plus


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12827

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

The post holder will be responsible for providing comprehensive, high quality secretarial and administrative support service to one of a number of District Nursing Teams within Whittington Health (Haringey & Islington).

Please see detailed Job description and Personal Specification documents for more information and main responsibilities

Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Job Summary: Accountable to the Administration Manager for the smooth running of the Macmillan Brook/Suite 8 Unit. To provide effective team working by possessing a high standard of communications skills both written and oral. To be able to prioritise their own workload with a good working knowledge of computer systems with the ability to be diplomatic at all times. To contribute to the standard operating procedures of the service. The work as part of the Cancer service within Lewisham and Greenwich Healthcare NHS Trust to facilitate, co-ordinate and support the nursing and clinical team to enable high standards of care to be delivered to patients and families. Key Result Areas & Performance: To be accountable to the Administration Manager for the day to day running of the department To inform the Administration Manager of any untoward incident or occurrence so that remedial action can be taken at the earliest opportunity To be aware and comply with departmental policies and protocols To communicate with colleagues, healthcare professionals and patients in a polite and courteous manner, showing the degree of professionalism expected. Under the supervision of the Administration Manager ensure that clinics are maintained and adjusted in line with clinicians annual and study leave. This may involve cancelling and rescheduling of clinics as necessary. Compile forward planning sheets of clinics as requested Following receipt of new patient referrals, make new patient appointments ensuring that new patient encounters are created as per standard operating procedures. Generate new referrals from ERS system. Working with the Administration Manager supporting all members of the unit team to ensure that all services are adequately covered i.e. ensuring that there is adequate cover for the HCAs To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures and to inform Management of any urgent issues that they are unable toresolve in good time. Provide, at all times, a welcoming, supportive and caring environment for patients, relatives and visitors. Regular update of the kiosk self-checking in system. Check every patient for any changes of recorded information and update accordingly When needed assist the HCA to ensure that all patients height and weight are taken accurately and documented on Icare. Ensure all follow up appointments are made as instructed by clinicians on the e-outcome form. Regularly monitor and action the LGT uncashed report and email clinicians of any missing e-outcomes to ensure that all patients appointments have been actioned and clinic are cashed-up Ensuring that the three telephone lines are answered within good time and answering queries or re-directing as appropriate in a sensitive and professional manner. Ensure regular checks are made on the group email address, prioritising urgent requests. All email queries are dealt with and responded to in a timely manner, notifying the requester when completed. Provide back up cover when needed to the Chemotherapy Day Care Unit ensuring that all day care admissions are admitted and discharged (QEH site). Ensure that patients receive their appointments in good time, either by post/those sent by the Synertec automatic service/ or text message when needed. To organise any supportive services as needed To be responsible for ensuring that patients' notes are pulled and available for clinic that require them. Ensure the clinical areas are prepped for each clinic session, checking each morning that the clinical rooms have been cleaned and are well maintained with adequate stock. Order and maintain necessary stationary as required in the clinical rooms and reception area. Request all necessary maintenance work after consultation with the Administration Manager. Ensure that all patient registration for new patients undergoing chemotherapy treatment are created through the e-prescribing portal. To participate in the PDR process to ensure personal skills are enhanced. Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

Heathfielde Medical Centre Summary of Receptionist Job Description Job Title:Receptionist Pay:Dependent on experience Line Manager:Reception Supervisor overseen by Practice Manager Hours: Part time Contract:Permanent (subject to satisfactory probation period) Job Summary: Responsibilities Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.). Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income. Open, sort and distribute internal and external post. Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required. When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system. Participate in staff meetings. Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post. Ensure the reception and waiting areas are kept neat and tidy. Cover for colleagues in the event of absence through sickness or holidays as required. To file patients records in the correct manner. To check and update patients addresses, telephone numbers etc, on both manual and computerised records. Chaperone GP if required. Data Protection It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and Colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner, which is welcoming to and of the individual, is non-judgmental And respects their circumstances, feelings priorities, and rights. Health and Safety All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions. General Clause This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.

Service Manager Responsibilities You will provide effective and innovative leadership, ensuring clear direction concerning service improvement and effective utilisation of resources; leading and managing the assessment of complex operational issues and challenges that face the service. This will demand high levels of judgement, analysis and interaction to agree clear solutions and recommendations that you will be responsible for implementing. You will monitor and review patient pathways, utilising patient tracking information to identify pathways delays, to expedite care pathways and to deliver service improvements to streamline pathways. You will proactively find resolutions to improve pathways and support timely clinical decision making. You will ensure systems are in place to monitor the delivery of contracted activity, identifying, mitigating and escalating against any areas of underperformance and any risks to delivery. You will ensure compliance with Medefer's corporate governance requirements, ensuring processes are in place to monitor clinical quality. You will investigate complaints and incidents and identify and manage risk, actively using the risk register to document, highlight and manage risks; taking action to negate or minimise risk where it is within the scope of the role. You will ensure that our clients' experiences of the Medefer pathway are the best they can be, that service level agreements and individual key performance indicators are sent and delivered, and that we learn from feedback and continuously improve how we operate. You will create, interpret and analyse data to turn it into useful information to enable the operations team to monitor and control performance and quality. You will establish and maintain effective communications with key stakeholders, developing and building excellent working relationships between Medefer and its clients. You will communicate with internal and external stakeholders regarding the progress of patients and the status of different elements of the outpatient service. You will support the Patient Care Team to effectively manage queries relating to your services, allocating tasks along with the Patient care manager to ensure sufficient coverage. You will create, maintain and deliver service-specific training and documentation.

Responsible for all aspects of the professional management of the Technical Services section of the pharmacy, including the clinical input into prescribing and administration of chemotherapy, in order to provide a high quality, efficient pharmacy service to patients and staff within C&W. To lead by example in the specialisms of oncology, haematology and palliative care and ensure a consistently high quality clinical pharmacy service is delivered to these patients and other clinical areas that utilise technical services products, in collaboration with the multidisciplinary team. Although this post is based at the Chelsea site, the post holder will be involved in working collaboratively across site and will be required to attend meetings at the West Middlesex site or work from West Middlesex site occasionally as required.

JOB TITLE: Business Support Manager - Group Public Affairs (9 month FTC)

Salary: £68,202 - £75,780

HOURS: Full time

LOCATION(S): London

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Just as the UK's nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives.

Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK. Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK's nations and regions to recover - and prosper.

Are you interested in playing a part in this programme? Then we've got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM). You'll be responsible for enhancing the Group's reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group's main strategic priorities. We're looking for a high-calibre colleague who's engaged and passionate to work with us from no later than February 2025.

The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds. The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group's reputation and secure engagement with our policy positions in these regions. The BSM will be required to maintain and build a good political network in the East and South East of England.

Key responsibilities

• Devising a comprehensive regional engagement strategy.

• Preparing and briefing Ambassadors ahead of meetings with political stakeholders.

• Political monitoring of political and public policy issues relevant to the Ambassador's regions.

• Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions.

• Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020.

• Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with 'reactive' engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc.

• Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region's stakeholders.

• Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region.

• Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers.

• Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays.

• Providing expertise and input into government consultations specifically affecting the regions.

• Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors' Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Curious about the social and cultural forces that affect the environment in which the Group operates.

• Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity.

• Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities.

• Experience in, or knowledge of, managing and developing content for core social media channels.

• Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required).

• Can prioritise workload optimally.

• Adaptability in a fast-changing environment driven by political and media demands.

• Proactive networking skills both within the bank and externally.

• Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources.

• Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities.

• A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs.

• The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise.

It is required that candidates have experience of working with external stakeholders (political or media), managing reputational challenges and risks, and good knowledge of corporate affairs. We have a flexible working arrangement and expect colleagues to come into the office at least two times a week to enable team collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

We're dedicated to providing you with opportunities and support to develop you and to optimise your potential!

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

Senior Digital Analyst (HR and Payroll Systems)
Local Authority Hackney
Flexible Working - (Potential need to travel to the office Twice a month)
Hackney Based
Monday to Friday 09:00-17:00
37.5 Hours per week
3 Month Contract (Possibility for extensions)
£170 - £200pd Umbrella

I am currently recruiting for a Senior Data Analyst for a client in the London Borough of Hackney., The successful candidate will act as key contact and coach for the internal team to investigate and resolve user support queries and apply changes in response to ad hoc requests, liaising with MHR support desk where appropriate

Roles and Responsibilities:

• Actively promote delivery of a high quality user experience across all areas of the ICT service, including fit for purpose systems and guidance, and high standards of access, availability, usability, usefulness and excellent standards of service.
• Lead a team providing an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users to find simple and secure ways of achieving their goals and solve problems.
• Deliver, implement and support others to ensure that the Council's values and practises always meet our objectives for security, financial prudence and transparency, inclusion and sustainability.
• Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
• Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Mayor's priorities and corporate objectives and meet the user needs of Hackney's residents and businesses.
• On a rota basis with other Senior managers and the Head of service, act as the lead officer ensuring the effective coordination and delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.

Requirements for the Role:

• Min 12 months solid experience of system build/ system administration in iTrent HR & Payroll system:
• Understanding and experience of handling organisation and payroll system configuration and maintenance
• Security access administration (setting up, testing & applying function & data accesses, setting up and maintaining user records)
• Experience of configuring/ supporting users with Employee & Manager Self Service (electric theme) including payslips, absence - plus ideally time & expenses, learning & development
• Experience of investigating queries from back office operational teams (payroll, HR, pensions)
• Experience of configuring/maintaining batches and workflows
• Experience of system reports and auditing function
• Experience of configuring new functions and administering system upgrades.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Exciting Opportunity: Used Car Sales Executive (BMW)
Location: Harold Wood, East London
Salary: £20,000 basic, with achievable OTE of £52,500

We are working with our esteemed client to recruit a passionate and results-driven Used Car Sales Executive to join the team at a renowned dealership in East London. This is a permanent position offering a competitive salary, an exceptional benefits package, and a clear path for career growth.

Why Join Our Client?

With over 140 UK dealerships representing 23 prestigious vehicle brands, they are dedicated to developing talent and building careers. They have recently scored an exceptional 89% in a colleague engagement survey and a 10/10 Peakon staff satisfaction score, reflecting the supportive and rewarding culture they have cultivated.

What They Offer:

Our client are committed to creating an environment where employees feel valued, supported, and inspired to achieve their full potential. Key benefits include:

• Enhanced Holiday Entitlement - 33 days, including bank holidays.
• Industry-Leading Family Support - Generous maternity, paternity, and adoption pay.
• Career Development Opportunities - Support for professional growth.
• Recognition for Long Service - Celebrate every 5 years.
• Employee Discounts - Including car schemes, servicing, and high-street brands.
• Health & Wellbeing Perks - Free onsite gym, cycle-to-work scheme, and discounted gym memberships.
• Community Engagement - One paid day per year for voluntary work.
• Welcome Bonus - £150 paid via Service Care Solutions, just for starting this role.

They pride themselves on fostering a culture of respect, inclusion, and diversity. Our client welcomes applications from individuals of all backgrounds and provide reasonable adjustments to support all candidates during the recruitment process.

About the Role:

As a Used Car Sales Executive, you will:

• Engage with customers to understand and support their vehicle needs.
• Have a background in Sales and passion for the delivery of world-class Customer Service.
• Guide clients through their car-buying journey, ensuring exceptional service at every step.
• Thrive in a Face-to-Face environment.
• Work flexible patterns, including weekends, to meet customer expectations.

Additional Perks:

• Access to subsidised Manufacturer Car Purchase schemes for you and your family.
• A company car, discounted MOTs and servicing.
• High-street retailer discounts and a colleague introduction reward scheme.

OTE - How to Attain:

Our client offer a clear Bonus Structure with bonuses applicable across Unit Sales, Add Ons inc. Finance/Insurance and Customer Satisfaction. Realistic OTE in your first year are in excess of £52.5k with Top Performers earning over £80k!

About You:

• Customer Focused with excellent Interpersonal Skills
• Previous experience in Sales
• Full UK Driving License

Ready to take the next step in your career?

Apply now and become part of a dynamic team where your contributions are celebrated, and your ambitions are supported!

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Young People service in Hounslow.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25 in Hounslow. The Service encompasses a mix of units across six sites supporting 63 vulnerable young people and 19 teen parents.

The aim of the service is to empower Young People to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

We are recruiting for Waking Night Support Worker to join our dynamic service and team. In the role of Waking Night Support Worker; individuals will ensure continues support is provided to young people at the standards of day staff with particular focus on safety of vulnerable young people.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to

For the full job description, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Advert

Are you innovative and people focused? Are you experienced in driving change, employee engagement and people development? Are you
authentically values-driven? Do you share our belief in the power of good relationships, and the potential that is in all people
to live good lives and put their past behind them?

Pact , the Prison Advice and Care Trust, the national charity for people affected by imprisonment, is seeking a new Director of
People to join its Senior Leadership Team to ensure effective and efficient delivery of our people and learning and development
goals and our strategic business plan, and to help shape our workplace culture, as we continue to grow and develop.

Reporting to the CEO, this role is critical in ensuring that our c400 colleagues and 500+ volunteers have the values, skills, and
workplace culture, that will enable them to thrive, and deliver excellent services. In addition to acting as a strategic business
partner and trusted advisor to senior leaders, you will have the professional business administration and leadership skills to
help us build the right business processes, systems and structures, for maximum efficiency and cost effectiveness, so that our
managers and frontline workers can focus fully on delivery. You will help us modernise, to keep our core costs as low as
possible, so that even more of our resources can be spent to support people to cope with the impact of prison, and live good lives
after release. But you will be more than your technical and business skills. You will be a people person too, and a role model
and ambassador for Pact’s ethos and values.

You will take a strategic leadership role in developing the capabilities of our managers, developing and implementing our
business plan and people strategy, in alignment with the overall goals and values of the charity that have been developed over 125
years. You will lead initiatives that foster a sense of engagement and community and a ‘one team’ approach, for our dispersed
workforce of small teams that deliver services in c70 prisons and a range of other locations across England and Wales. You will
help build a culture of trust, collaboration and inclusion.

Key responsibilities include shaping our approach to talent management, and developing our recruitment and retention strategies,
including embedding EDI into all aspects of the management and development of people to ensure we are able to attract, engage and
retain a diverse and inclusive workforce. You will also share our passion and commitment to facilitating opportunities for people
with lived experience of the criminal justice system to shape our thinking and be part of our workforce.

It is essential you are MCIPD qualified (or have evidence of working at this level) with senior HR and workforce development
experience, including implementing your strong working knowledge of employment law and HR best practice and delivery of learning
and development. You will also have experience of managing change, systems and business process improvement. As an experienced
manager, you will have the skills to lead and inspire our People Team which includes the Training Manager, and Heads of HR and
Volunteering as direct reports.

If this sounds like you, and you are committed to Pact’s mission, vision and values, then we would love to hear from you.




We offer:

• Hybrid working with expectation that up to 50% of time may be home-based with the rest based in a Pact London site or
visiting other Pact sites in England and Wales.

• Permanent role

• This role is offered as full-time (37.5 hours per week) or may be offered part time (minimum of 30 hours)

• £80,000 per annum plus pension




Why Join Pact?

This role is more than a job; it’s a calling. You’ll be part of a growing organisation with ambitious goals and a compassionate
mission. Pact offers a supportive environment where you can make a tangible difference, helping us achieve five strategic goals
that include strengthening our impact, financial sustainability, workforce stability, and inclusivity.

If you’re ready to be a part of something greater and help us continue our important work, we’d love to hear from you. Join us in
writing the next chapter of Pact’s story and make a difference that lasts.




How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.

Closing date: 9th December 2024 at 5pm

First Interviews will take place on 8th and 9th January 2025 in person in London

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment). You might also be required to undertake a Disclosure and Barring Service enhanced
check, and a Counter-Terrorism Check (CTC). Please note the successful applicant will need to undertake a Disclosure and Barring
Security Check for this post. Please note that being bankrupt or having County Court Judgements may affect your ability to be
successfully vetted to work in a prison.The post holder will be expected to comply with any requirements of their
registration/professional body to maintain their registration and good standing including continuing professional development,
appraisal and revalidation where appropriate.

We are seeking an enthusiastic Learning Support Assistant to join our dedicated team. In this role, you will support our students with patience and sensitivity, contributing to our School’s mission.As a member of our friendly Learning Support Team, you will help students actively engage in both academic and social activities. We value and respect individual differences, viewing them as opportunities rather than obstacles to achievement.
The ideal candidate will be proactive, confident working with young people, and comfortable addressing a variety of educational needs.
We encourage prospective candidates to arrange a visit to our School. Please note, we reserve the right to conduct interviews as applications are received, prior to the advertised deadline.Please refer to the Job Profile and Terms Summary for further information.