Total 46 Customer Service job vacancies in Kingston upon Thames, Surrey, KT2 7LX

Role:Field Care Supervisor

As a Field Care Supervisor you will be responsible for the ongoing field supervision of domiciliary and continuing healthcare support workers and will ensure that patient or service user requirements are met whilst maintaining compliance of care and nursing standards in accordance with AHG and Local Authority policies and procedures.

You will be required to provide day-to-day support to the Operational Network, assisting with the assessment, set up and review of health and social care packages, and you will be required to ensure that a skilled workforce is in place and they are able to deliver safe quality care to all clients.

As the Field Care Supervisor your responsibilities will include:

Ensuring that the client receives the appropriate care package and that continuity of care is a priority.

Providing telephone support to clients and care staff and where necessary, to work as a “hands on” carer in setting up the packages in the initial few weeks.

To assist the Branch Manager in auditing the standard of service delivery to clients.

Assist the Branch with Care Workers interviews & compliance

Assist with Risk Management training to all existing Care Workers

Complete the Risk Assessments and care plans of all domiciliary packages as well as the Non Case Managed & Level 1 Continuing Healthcare packages

Qualifications & Experience

Ideally possess a minimum of NVQ Level 2 in Health and Social Care

You must demonstrate commitment to working within a team and have a flexible approach to working hours and practices.

This role will involve an element of on-call duties.

Driver with access to a vehicle.

For more information about the role and package details please apply online today!.

Customer Service Advisor
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500
Contract: 6-month contract (January start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Provide outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Offer guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Have compassion, sensitivity and resilience when dealing with vulnerable customers or bereaved family members

What Do You Need to Apply?

• Proven communication skills, both verbal and written.
• Desired but not necessary experience in financial services, particularly with credit cards and savings products, or in fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company focused on customer care and fraud prevention.
• Full training and support provided to help you succeed.
• Make a meaningful impact in safeguarding customers' financial security.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We are currently recruiting for a Business Support Officer to join our team on a Full-time, Temporary basis.

Duties Within Role:

•Collate and prepare management information as needed.

•Work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.

•Give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.

•Give interactive WP support to the allocated service using digital, audio or copy typing.

•Contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.

•Develop and maintain positive joint working relationships with relevant internal and external stakeholders.

•Give a professional and courteous reception service as needed.

•Account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.

•Promote and implement our equal opportunities policies in all aspects of employment and service delivery.


The Candidate:

• Must have previous experience in an office environment.
• Hold 5 GCSE's including English and Maths at grades A-C (4-9)

Become a Support Worker with Active Prospects!

Location: Horley, Surrey
Salary: £12.50 per hour
Service Type: Supported Living
Speciality: Autism, Learning Disability

Are you kind and compassionate? Do you have a passion for empowering people to lead an aspiring life? Being an Active Prospects support worker is about supporting people to lead ’a gloriously ordinary life’ full of opportunity, fun and the achievement of personal goals and aspirations. The role can be tough, but the rewards outweigh!

We are looking for a Support Worker to support a 28-year-old man who loves walking, swimming, playing in his garden, stopping at a café for a spot of people watching and lots of other fun activities. He has a great sense of humour, an infectious laugh and an independent spirit. We are looking for an active, good humoured and calm support worker who can encourage him to achieve his full potential, keep up with him on his long walks and have some fun along the way!

The young gentleman has autism, epilepsy and a severe learning disability and needs an experienced, assertive, individual who is able to provide the consistent support outlined in his support plan and who is confident lone working. You will need to be adaptable, flexible, mature and be able to support him to further develop his independence through empowerment, active support, positive risk-taking and out of the box thinking. It's important to note that, when distressed, he may have anxiety or on occasion show behaviours of concern so PBS or ABA experience would be highly desirable.

His home is close to public transport, within a short walk from the bus stop and train station. There is also free onsite parking available. He has his own car for support workers to use to take him out and about (clean driving licence required).

Come and join our award-winning company! Active Prospects recently won the Employer of the Year Award at the Learning Disabilities and Autism Awards 2024. We were also awarded with the UKs Best Workplaces 2023 by Great Places to Work UK! Our training team has won many national and regional awards and is viewed as outstanding by our colleagues.

Following our most recent national award the judges’ comments were ‘a very inspirational business that aims high to deliver excellence in all areas and supports people to lead aspiring lives. A strong family feel where staff are rewarded, valued and supported to maximise their potential. Staff see opportunity which is harnessed to incredible effect. The businesses passion and ambition shone through making them worthy winners.’

In return for your dedicated service you can expect a competitive rate of pay of £12.50 per hour with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

Get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards

Proud member of the Disability Confident employer scheme

Become an Assistant Service Manager with Active Prospects!

Location: Horley, Surrey
Salary: £28,636 per annum
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability, Autism, Mental Health (Behaviours of concern, complex care).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for an Assistant Service Manager for our service in Horley, Surrey.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our preemployment compliance standards.

Proud member of the Disability Confident employer scheme

Job Introduction

We are recruiting for a Customer Contact Specialist based at our VW dealership in Stratford-upon-Avon. The hours of work are 8:30am to 5:30pm Monday to Friday and working Saturdays on a rota basis.

Excellent Basic Salary with an OTE of up to £34,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

• Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

About you

• Customer focused with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Female Senior Support Worker Hindhead - £13.76 per hour

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service service in Hindhead. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours. This role is female only due to the needs of the people we support.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Adult Support Workers Wanted at a Thriving Educational Centre Near Guildford

Are you passionate about positively influencing the lives of individuals with disabilities?

Whether you have a background in caregiving, teaching, or a keen interest in supporting individuals with autism, we invite you to start a rewarding journey as an Adult Support Worker.

Position: Adult Support Worker
Location: Adult Day Centre
Salary: £25,000 per annum FTE, with a £500 joining bonus
Hours: 37.5 hours per week, Monday to Friday, 9:00 am to 5:00 pm (Part-time options: 3 or 4 full days per week)
Annual Leave: 25 days paid holiday plus bank holidays

Role Overview:

Become a part of a dedicated team of compassionate professionals at this adult day centre, assisting autistic learners aged 18 and above. As an Adult Support Worker, your role will be to:

• Collaborate with individuals and small groups to cultivate knowledge and skills that enhance learners' well-being, autonomy, and social integration.
• Implement behaviour-driven teaching methodologies and interventions that foster positive outcomes and growth.
• Facilitate the application of learned skills in real-world contexts, both within our Centre for Lifelong Learning and out in the community.

Key Duties:

• Deliver comprehensive support, care, and instruction to autistic adult learners.
• Design, prepare, and conduct lessons and activities that facilitate skill and knowledge acquisition.
• Provide behavioural support to mitigate behaviours that adversely affect quality of life.
• Assist with personal care, empowering adult learners to maintain hygiene standards, including toileting, dressing, and washing.
• Encourage participation in social, recreational, and educational activities in the local community.
• Support learners in securing work experience and employment opportunities.
• Track and monitor learners' progress to provide effective, customised support.

Why Join This Centre?

• Attractive Compensation: Competitive salary plus a £500 joining bonus.
• Flexible Work Schedule: Enjoy sociable hours with no evening, weekend, or overnight shifts. Part-time schedules are also an option.
• Generous Leave: Benefit from 25 days of paid holiday (5 days more than the standard) plus bank holidays.
• Career Growth: Opportunities for career advancement and regular salary increases in a short period.
• Comprehensive Training: Receive extensive training in first aid, safeguarding, emergency medication, and more.
• Professional Development: Access to funded and recognised qualifications, including the Care Certificate and RQF Level 3 in adult social care.
• Supportive Work Environment: Thrive in a nurturing setting with dedicated colleagues and management, with opportunities to work independently with learners.

What We're Looking For:

• A valid driving license or access to transportation (due to the remote location).
• Professional, personal, or voluntary experience working with adults or young people with disabilities.
• Comfort in working with adults exhibiting challenging behaviours.
• Capability to assist with personal/intimate care when needed.
• Ability to maintain composure in high-pressure situations.

We also encourage applications from individuals with no prior experience in this sector but who have a strong interest in learning disabilities and a genuine passion for helping others.

How to Apply:

If you're eager to make a significant impact and join this team, please apply now or contact Paul Hirchfield at 01293 527416 for more information. Apply today!

Support Workers Required at a Forward-Thinking SEN School in Cranleigh....Please read on...

Are you passionate about making a difference in the lives of children with Special Educational Needs?
Are you ready for a rewarding and challenging role that requires dedication, compassion, and resilience?
If so, we have the perfect opportunity for you!

Position: Support Worker
Location: Inspirational SEN School near Guildford
Start Date: September

About The Setting: Our SEN school is committed to providing a supportive and inclusive environment where every child can thrive. They cater to students with a range of special educational needs, mainly Autism, and the dedicated team works tirelessly to ensure each child reaches their full potential.

Role and Responsibilities:

• Support students with varying special educational needs, including those with challenging behaviour.
• Assist with classroom activities, ensuring a safe and positive learning environment.
• Provide personal care when necessary, including feeding, toileting, and hygiene support.
• Implement individualised education plans (IEPs) under the guidance of the classroom teacher.
• Foster a nurturing and supportive atmosphere to encourage student engagement and participation.
• Collaborate with teachers, therapists, and other support staff to deliver comprehensive care and education.

Requirements:

• Previous experience working with children with special educational needs is desirable but not essential.
• Ability to manage and positively respond to challenging behaviour.
• Willingness to provide personal care as needed.
• A valid driver's license and reliable transportation are essential due to the school's location and potential off-site activities.
• Strong communication and teamwork skills.
• Patience, empathy, and a genuine passion for supporting children with SEN.

Why Join This School?

• Be part of a dedicated and compassionate team making a real impact in students' lives.
• Ongoing professional development and training opportunities.
• Supportive and collaborative work environment.
• Competitive salary and benefits package.

If you are enthusiastic, resilient, and ready to contribute to a vibrant school community, we would love to hear from you!

Application Process: Apply today or call Paul Hirchfield at Randstad Education on 01293 527416 for more information.

Join this school and make a significant impact on students' lives through the power of education. We look forward to hearing from you!

Randstad is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will undergo a DBS check and provide satisfactory references.

Kickstart a Fulfilling Career in Support Work at a Leading Adult Day Centre Near Guildford

Are you looking for a career that offers meaning, personal growth, and the chance to make a lasting impact in your community?
Whether you're an experienced care professional, someone with transferable skills from another field, or simply eager to start a career in support work, this opportunity might be perfect for you.

Position: Support Worker
Location: Adult Day Centre, Near Guildford
Salary: £25,000 per annum FTE, plus a £500 welcome bonus
Hours: Full-time (37.5 hours/week, Monday to Friday, 9:00 am - 5:00 pm), or part-time options (3 or 4 full days per week)
Annual Leave: 23 days of paid holiday, plus bank holidays

About the Role:

Join a dynamic and friendly team at this adult day centre where you'll support adults with autism in developing essential life skills and independence. As a Support Worker, you will:

• Work both one-on-one and in small groups with learners aged 18+, helping them gain practical skills to enhance their well-being and integration in the community.
• Implement targeted, behavior-based teaching strategies that foster positive change and personal growth.
• Assist learners in applying their skills, whether within the Centre for Lifelong Learning or through local community involvement.

Key Responsibilities:

• Provide day-to-day support, care, and encouragement for adult learners with autism.
• Assist with personal care tasks (dressing, toileting, hygiene) to ensure learners maintain their dignity and well-being.
• Plan and lead activities that develop life skills, from communication to practical job-readiness.
• Support learners in accessing social, recreational, and employment opportunities in the local area.
• Track progress and adapt your approach to meet each learner's unique needs and goals.

Why You'll Love Working There:

• Great Pay: Earn a competitive salary plus a £500 joining bonus.
• Flexible Hours: Enjoy regular, family-friendly hours with no weekend or night shifts. Part-time options available to suit your lifestyle.
• Work-Life Balance: Sociable hours (9:00 am to 5:00 pm), Monday to Friday, no weekend work.
• Generous Time Off: 23 days of paid holiday, plus bank holidays, to enjoy your downtime.
• Training & Development: Receive thorough training in first aid, safeguarding, emergency medication, and more, plus opportunities for accredited qualifications like the Care Certificate or RQF Level 3.
• Career Growth: Rapid promotion opportunities and regular salary reviews.
• Collaborative Culture: Work alongside supportive colleagues and management in a nurturing, inclusive environment.

What They're Looking For:

• A full driving licence or access to reliable transportation (due to the centre's location).
• Experience working with young people or adults with disabilities (voluntary, personal, or professional experience welcome).
• A calm, patient attitude and the confidence to support learners who may display challenging behaviour.
• A willingness to assist with personal care tasks when needed.
• Above all, a genuine passion for helping others and a desire to learn and grow in this field, whether or not you have prior experience.

How to Apply:

Looking for a career with purpose and personal fulfillment? Apply today or reach out to Paul Hirchfield at 01293 527416 for more information.

Don't wait-start your journey towards a rewarding and impactful career now!

Special Needs Learning Support Assistants Required - Lingfield, Surrey

Are you passionate about supporting young adults with special educational needs? Join a leading SEN school in Lingfield, Surrey, renowned for over seven consecutive years of Ofsted Outstanding ratings. We are seeking dedicated Special Needs Teaching Assistants (TA) to help their students thrive both academically and personally.

Why Join This School?

• Supportive Community - Regular staff social events and networking opportunities.
• Fantastic Facilities - Modern staff room with excellent amenities.
• Spacious Learning Environment - Large classrooms and beautiful outdoor spaces.
• Career Growth - Access to fully funded training and qualifications.
• Progression Opportunities - Clear pathways for professional development.

Key Responsibilities:

• Assist in delivering engaging lessons and activities.
• Provide 1:1 support, work in small groups, and assist the whole class.
• Support students' individual learning needs, helping them reconnect with education.

What They're Looking For:

• Experience in Special Educational Needs (SEN), especially with young adults or children.
• GCSE Maths and English (or equivalent qualifications).
• A genuine passion for making a difference.
• Eligibility to work in the UK.

Job Details:

• Full-time role: Monday to Friday, 8:30 AM - 4:30 PM.
• Start date: ASAP
• Ongoing training and professional development provided.

Make a real impact in young people's lives and grow your career in a school committed to excellence.

Apply today or contact Paul Hirchfield at 01293 527416 for more information.

Care Assistant – Guildford and surrounding areas - £13 - £15.10 per hour per hour Mon-Fri. Bank Holidays £24. Travel time is £11.44 / 45p mileage.

We’re hiring Caregivers! Life enhancers! Healthcare superhumans! With us, you will be more than your job title. Experienced or not - we can offer you one of the most rewarding experiences by becoming a Care Assistant. Full time, Part-time and weekend work available.

We’ll pay for your travel time, mileage, uniform, DBS and more!

Do you want a role where no two days are the same?
Do you have a passion for empowering individuals to maintain their independence and quality of life? Providing companionship, arranging family reunions, channelling your Marco Pierre White when making food etc. Our clients all have different requirements.
Are you seeking a dynamic role where every day presents new challenges and opportunities for growth? We’ll care for you!
Whether you're experienced or just starting out, we welcome individuals with compassion and dedication to join us.

Come and make a real difference to people’s lives by joining as a Care Assistant with Trinity Homecare. We are rated 'Outstanding' by CQC and have recently won an award for "Innovation and Good Practice in Staff Recruitment & Retention". As a Carer, you will be care matched with your clients where you will be supporting them in and around their own home.

If you're empathetic, client-focused, and ready to embark on a truly rewarding career path, we want to hear from you!

Benefits. What can we offer you?

Our roles come with a fantastic set of benefits which really make a difference for you.

Refer a Friend Bonus: Earn up to £350 for every successful referral.

Discounts and perks – We give 28 days annual leave (pro-rata), Enhanced bank holiday pay.

Free Uniform and we'll pay for your DBS! We cover the cost. There are so many incentives whilst working on our behalf!

Career Growth – Many of our senior leadership team started with us as carers. Your career is in your hands! You’ll benefit from paid refresher training, and a yearly salary review. Come and develop your knowledge, skills and behaviours through one-to-ones, personal development plans and access to learning resources and activities. We support Level 2 and 3 apprenticeships and diplomas. You’ll cover topics within dementia medication, end of life, mental health and much more.

Supportive Environment: Rated 'Outstanding' by CQC

Flexible Working: Full-time, part-time, and weekend positions available

What will the role involve?

Our visiting carers can do up to 10-15 visits a day. These include; companionship calls, social visits and days out
We work with learning disabilities, young and elder.
Planning and preparation of nutritious and healthy meals
Shopping trips and appointment visits
Personal Care Assistance (washing, toileting, dressing & grooming)
Management of medication and other daily tasks
All of the above are life enabling!

Who are we looking for? You may have a variety of the below

Caring, empathetic nature
Dedication, commitment, and reliability
Flexibility and good communication skills
Valid UK driver's license and access to your own car
Living in the UK and have the correct right to work documents

Customer Service Team Leader
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £25,600
Contract: 6-month contract (January start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will lead a team to support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Lead and motivate a team to deliver outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Provide guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Collaborate with internal teams to resolve complex issues related to fraud prevention and account security.

What Do You Need to Apply?

• Proven leadership and communication skills, both verbal and written.
• Experience in financial services, particularly with credit cards and savings products, or in fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company focused on customer care and fraud prevention.
• Full training and support provided to help you succeed.
• Make a meaningful impact in safeguarding customers' financial security.

If you're ready to lead a team in a role that protects and supports customers' financial well-being, please apply now for next steps!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

A unique opportunity to join a team committed to putting students’ needs first. Lower School (Years 7 - 10) Nurture Support Teacher UQTS 1 - 6 + SEN 1 FULL TIME Start date: 1st January 2025 Do you believe that positive attachments are at the heart of students achieving their best? Do you recognise that a sense of autonomy is vital to empower students to take responsibility for their actions and decisions? Are you aligned in our thinking that altruism is crucial to the development of self-confidence and a sense of worth? If these echo your beliefs and you would welcome the opportunity to work in a supportive environment where you have the capacity to build meaningful relationships with students in small teaching groups, Lower School Kingston would be delighted to hear from you. Due to increasing demand, we are seeking a Nurture Support Teacher to join our committed and professional staff team. Our students often work at age-related expectations in terms of the curriculum, but need considerable support to develop their resilience, social skills and self-esteem. Our teachers have considerable autonomy, planning a relevant and engaging curriculum for a group of up to 6 students, using their individual specialist interests and skills. Frequent off-site learning opportunities and outdoor activities are encouraged to broaden students’ horizons and make learning real and relevant. Teachers also plan and supervise social time, creating a safe and homely atmosphere, where students learn essential social skills. There is a generous allocation of PPA and meeting time, high quality CPD and supervision support, in recognition that we need to fully invest in our staff so that they can transform our students’ experience of education. We understand that teachers may be apprehensive about teaching in Alternative Provision and we would encourage you to watch our video on our website as this will give you an insight into our students, their views, and the difference you could make to them. If you are on Instagram, find us at @ks3maldenoaks to see the types of activities and learning opportunities afforded to students. Supporting our students in developing positive relationships, self-confidence, resilience, and creativity is crucial to our ethos and our success is not measured solely by our academic results but by the views of our past and present students. Please visit our website for further information, including students’ views and should you have any queries please contact the Head of School Sarah Bann. Visits to the school are welcome. Please note that this post is likely to be based at our Lower School Kingston site in Surbiton, but all of our staff are appointed to work across the boroughs of Kingston and Richmond. Malden Oaks is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All new staff will be required to undertake an enhanced DBS check and carry out safeguarding training. Please read our full safeguarding policy, which can be downloaded from this page. Your application should summarise how you meet the requirements of the attached person specification and how your skills and experience would enable you to fulfil the attached job description.
Closing Date: 9am Monday 2nd December 2024 Interviews: Wednesday 4th December 2024