Total 4,460 Customer Service job vacancies in Islington, London, EC1Y 8JA

Salary: 3/4 £28,544 - £30,767 per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Hours: 36 hours per week - 8am-4:15pm (Monday-Thursday) and 8am-4pm (Friday)
Contract: All year roundNightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for a Receptionist and Administrative Assistant to join our busy school office. This is a key role within the Administration Team. You must have excellent verbal and written communication skills and be able to respond to parents and carers, visitors, pupils and staff in a polite and confident manner.
Please see the attached job description and person specification for full details of the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: 12pm, 29th November 2024
Interviews: w/c 9th December 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school.
To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs.Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Essential Qualifications:
―Maths and English GCSE Grade 4/C or equivalent (Level 2)
Desirable Skills:
―Proactive team player with a positive outlook
―Keen eye for detail
―Good written and verbal communication skills
―Empathy towards a demographic with high free school meals rate and poverty levels
―Good understanding of the vocational frameworks regarding either music production/performance, media, games design, art/animation, performing arts or events management
Key Tasks:
―Promote learner attendance, punctuality and safety and wellbeing of young people ―Support with assignment brief comprehension for learners with barriers to learning
―Encourage student self-esteem and to take responsibility for their own learning ―Encourage learners to proofread written work, spelling, punctuation and grammar ― ―Record academic progress and positive behaviour notes on Arbor―Feed into the learning support plans and half-term reports to ensure learner progress is reviewed ―Set weekly targets with learners to feed into their Individual Learning Plans (ILPs)
―Communicate with parents/carers on behalf of the tutor―Assist the tutor to refine lesson plans develop personalised learning resources based on the needs of students
―Support the tutor during lesson delivery to ensure learners have an engaging experience that enables them to achieve their qualifications and progress
―Assist wheelchair-using learners to access WC facilities
―Invigilate exams according to learners’ access arrangement need
―Provide cover, as required, when staff are absent
Salary and Days of Work
―We are recruiting for multiple part-time and full-time roles
―Up to 35 hours across 5 days a week for 36 weeks per year (term-time only)
―This is a fixed-term position until the end of the academic year, with scope to become permanent
―Salary FTE £27,300
―The actual salary is based on hours worked, for example, 35 hours a week for 36 weeks a year is paid £20,601.00
―Start Date ASAP

Receptionist

Contract Type - Permanent
Flexible hours per week

Employment Type - Flexible

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Previous experience in a customer facing role in a fast paced service environment

* Excellent communication skills, both in person and on the phone

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

* Opera knowledge is a definite advantage

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Receptionist

Contract Type - Permanent
Flexible hours per week

Employment Type - Full Time

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Job Overview:

As an Electrician in our Direct Repairs department, you will play a vital role in delivering a comprehensive, efficient, and responsive property service. You will work across South London, providing high-quality maintenance services to residents, internal colleagues, and partners.

This role includes occasional Out of Hours work, offering additional earnings. A company van will be provided for work purposes.

Key Responsibilities:

• Deliver high-quality responsive maintenance services.
• Manage repairs effectively from issue to completion.
• Provide support and clear structure to operatives.
• Ensure final quality assurance of all repair works.

What You'll Need:

• Proven track record as an Electrician with at least 5 years of experience.
• Strong focus on customer satisfaction
• Trade Qualifications:
  • City and Guilds 18th Edition Certificate.
  • Qualified to Part 1 & 2 City and Guilds for electrical installation.
  • City and Guilds 2391 testing and inspection (desirable but no essential).
• A valid UK driving licence is essential.

What's in it for You:

• Pension scheme
• Life assurance
• Healthcare cash plan
• Eyecare & dental benefits
• Birthday leave
• Retailer discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

How to Apply:

Please feel free to apply direct to this ad, or call john on 01772208967 or email me at john.neary@servicecare.org.uk

Service Care Legal are currently recruiting on behalf of a Legal 500 firm who are seeking a Duty Solicitor to join their criminal department. Please find below further details with regards to this role.

ROLE: Duty Solicitor
LOCATION: Central or South East London
SALARY: £37,000 to £45,000

The Role:

• To handling a variety of criminal defence cases and providing essential representation to clients.
• To manage your own caseload and gain exposure to a broad range of criminal matters.
• To conduct advocacy in the Magistrates' Court and, if you have, in the Crown Court.

Key Responsibilities:

• Providing representation for clients detained at police stations
• Managing your own caseload of criminal defence cases, covering a wide range of offences
• Conducting advocacy in the Magistrates' Court, including summary trials, and Crown Court hearings (if you hold Higher Rights of Audience)

The Person:

• At least 1 year's PQE in criminal law
• Duty Solicitor accreditation
• Proficiency with case management systems and IT
• The ability to manage a demanding caseload with minimal supervision

If this Duty Solicitor role sounds like an opportunity of interest, please contact Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

We are looking for experienced Plumber to join our clients Repairs Team based in Uxbridge

We are looking for someone to ensure an excellent repairs service to clients with an aim to complete all jobs on a first visit.

The post available is

Multi skilled tradesperson with plumbing as a core trade. Carrying out repairs and maintenance for properties in the area.

In order to apply you will have.


* excellent customer service skills
* Full UK Drivers Licence.
* Be reliable, thorough and able to meet deadlines
* Be self-motivated, assertive and confident

This post comes with use of a work van

The pay range for the role is £20.00 per hour LTD company rate. The PAYE equivalent is £17.05 per hour, inclusive of holiday.



If you have the skills mentioned above I am keen to speak to you to discuss the role in more detail.
Call me on the number below or replying to this advert to have a chat about the posts.

Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once they have worked a certain length of time.

Assistant Care Manager

Location: Bromley, London
Duration: Initially 3 months
Working Hours: 36 hours per week
Rate of Pay: £23 umbrella an hour (£18 PAYE an hour)

Main Purpose of the Role:

Bromley Council is seeking a dedicated Assistant Care Manager to join their team to support Adults and Carers within the local community. This role involves undertaking assessments, providing practical support and information, developing support plans, and ensuring the effective delivery of services to meet the needs of individuals.

Key Responsibilities:

• Conduct assessments of Adults and Carers in line with relevant legislation, policy, and procedures.
• Provide practical advice, support, and information to Adults and Carers.
• Collaborate with individuals to develop support plans and arrange/monitor the delivery of services and payments.
• Work closely with team colleagues and other professional staff to ensure that service users' needs are effectively met.
• Monitor and review services to ensure they are delivered in a timely and appropriate manner, in line with the assessed needs.

Experience & Skills Required:

• Previous experience working within Health and Social Care, particularly with Adults and Carers.
• Demonstrated knowledge and understanding of the Care Act 2014, with a willingness to learn more.
• Understanding of or willingness to learn about the Mental Capacity Act 2005 and other relevant legislation, policies, or procedures concerning Adults.
• A relevant qualification in social or health care, such as an NVQ, is preferable but not essential.
• Independent mobility, with the ability to visit various locations around the borough.

If you are passionate about making a positive impact and meet the requirements of the role, we encourage you to apply!

To Apply: Please send your CV to jemma.molloy@servicecare.org.uk

Bromley Council is committed to equal opportunities and welcomes applicants from all backgrounds

Service Care Solutions is proud to be supporting CTPHQ (Counter Terrorism Policing Headquarters) in recruiting for this essential role.

• Location: Empress State Building, Empress Approach, Lillie Road, London SW6 1TR
• Contract Type: Contract (Inside IR35)
• Pay Rate: £550 per day (Umbrella)
• Hours: Full-time, 5 days a week
• Business Area: CTPHQ (Counter Terrorism Policing Headquarters)

About the Role:

We are looking for an experienced Operating Model Consultant to join the Change Pillar within CTPHQ. In this critical role, you will focus on shaping and refining business operating models, particularly within the context of organisational design. This will include developing people structures, improving access to information, and refining governance frameworks. As the primary design analyst on various projects, you will work autonomously, while regularly collaborating with supervisors for guidance.

Key Responsibilities:

• Design and modify business operating models to improve organisational effectiveness.
• Specialise in organisational design, including people structures, information management, and governance.
• Operate within existing project frameworks, often as the lead design analyst.
• Maintain regular communication with supervisors for feedback and support.

Key Requirements:

• 3-4 years of experience in business operating model development, ideally within a consultancy setting.
• Proven organisational design skills, including process development and ways of working.
• Ability to work independently, demonstrating confidence and credibility in your approach.
• Current security clearance is essential.

Application Instructions:

To be considered for this role, it is essential to provide responses to the following questions alongside your CV:

1. Provide an example of when you designed a new or amended an existing business operating model.
   • The nature of the design work you undertook.
   • Your specific role in the project.
   • The approach or methodology you used.
   • The design challenges you encountered.

Please ensure your responses are detailed and align with the key requirements for this position.

How to Apply:

Submit your application, including your CV and the response to the questions, to Lewis.Ashcroft@servicecare.org.uk or call 01772 208962 for more information.

Job Title: Homeownership Officer

Location: London SE1

Contract: Temp ongoing

Hours: Full-time

Role Summary:
Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services. In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms. You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.

Key Responsibilities:

• Address day-to-day inquiries related to leasehold and shared ownership.
• Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
• Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
• Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
• Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
• Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
• Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.

Requirements:

• Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
• Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
• Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
• Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Housing Support Worker
Bow, E3
Homelessness & Susbtance Misuse focused Homelessness Service
12 Weeks
40 Hours
£15.70 LTD / £13.38 PAYE (inc hol)
This Housing Support Worker role in East London (E2) offers a chance to make a real difference by supporting individuals to stabilise their lives and prepare for independent living.

THE ROLE
You will support homeless individuals with mental health and substance abuse challenges, helping them access appropriate services.

• Create a safe and psychologically informed environment
• Conduct assessments and develop user-led support plans
• Provide high-quality support with life skills and appointments
• Manage a caseload of key clients, including those with complex needs
• Facilitate group activities
• Liaise with internal and external partners
• Monitor and report incidents, ensuring compliance with Health and Safety

THE CANDIDATE
The ideal candidate will have experience in a similar role within homelessness and supported housing services.

• 
  Experience working with individuals with substance misuse and challenging behaviour
• 
  Ability to handle emergency situations calmly
• 
  Understanding of safeguarding, health and safety, and personal care needs
• 
  Ability to assess risks and create user-led support plans
• 
  Knowledge of mental health, substance misuse, and service user involvement

THE CONTRACT
40 Hours Per Week, Early & Late Shifts on 7-day Rota - 8:00 to 16:30 / 13:30 to 22:00
12 Weeks, potential extension or perm
The pay range for the role is £15.70 per hour LTD company rate. The PAYE equivalent is £13.38 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Male Support Worker Streatham - £11.73ph

Full UK Driving Licence Required

Typical Shifts are: 7:00am-1:00pm, 1:00pm-9:00pm, 7:00am-9:00pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support.
As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service Streatham is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support doing drama therapy and aromatherapy sessions

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Support Officer
Contract Type: Permanent
Salary: £26,397 per annum
Working Hours: 37.5 per week
Working Pattern: Monday to Sunday, 8am-4pm or 1pm-9pm
Location: Clarence House, Bedford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Officer

You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Some of your responsibilities will include:

• Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
• Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
• Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
• Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
• Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
• Ensuring that key performance targets are met and that all customer records are up to date.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

• Experience of working with vulnerable people with a range of needs in a support capacity
• A genuine passion for working with people and be able to travel
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box
• Housing sector knowledge including housing benefit applications
• Strong IT and social media skills to manage and maintain administration and recording systems

Why Riverside?

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.