Total 108 Customer Service job vacancies in Indianapolis, Indiana

• The duties described are for the full-performance level.
• The duties may include, but are not limited to:
• Selects samples from product lots of fresh fruits and vegetables in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares inspection reports based on examination of product.
• Draws and examines samples of the finished products of processed fruits and vegetables and determines grade, condition and wholesomeness.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with sanitation requirements and regulations.
• Coordinates activities, schedules and work assignments for other inspection personnel assigned to the plant.
• Inspects raw product material to establish the suitability for processing.
• Conducts various audits and prepares audit reports.

• Provides administrative support for office records/files disposal, initiate purchase requests, and serves as Government Purchase Card holder to acquisition training, supplies, and equipment.
• Establish controls and suspense dates and follow up to ensure that required actions and responses are completed within deadlines.
• Provide input to the annual budget submission for the next fiscal year budget requirements.
• Assist in analyzing statistical and narrative data in order to improve efficiency of the administrative processes in the organization.
• Develop or revise policies, Standard Operating Procedures (SOPs), directives, etc.
• Conduct special projects throughout the organization using established methods of gathering and tracking data, doing flow chart analysis, trend analysis, identifying and resolving issues.
• Provides timely and reliable managerial, administrative and pay support to improve service to customers.

Major Duties:
The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management.

Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60%

Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the
benefits of MHV, system enrollment, and navigation.

Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and
messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required.

Preferred Experience: My HealtheVet experience preferred.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• Designs new pay procedures and systems.
• Participates in monitoring and evaluating DJMS-AC/RC system changes.
• Determines the effectiveness and adequacy of systems and to ensure systems developed are responsive to field management and top-level management requirements.
• Provides training and guidance for converting, implementing, and maintaining payroll and reporting operations and related techniques.

• Plans, coordinates, and performs reviews, special studies, staff projects, and selective internal exams of processing and payment services provided by DFAS-IN to commercial carriers or vendors on behalf of the military services and DOD agencies.
• Reviews and studies staff projects involving accounting, disbursing, examinations, audit and recovery systems related to the payment of transportation bills.
• Finds problems such as poor document flow and control, under-utilization of resources, inadequate processes, operating deficiencies or potential compromises to the integrity of the payment process.
• Uses a variety of accepted management review/analysis techniques (e.g., interviews, observation, statistical sampling, analysis and evaluation) to determine the source of operating problems and service deficiencies.
• Attends and participates in meetings with the staff of transportation operating divisions and offices to resolve policy and procedures issues, improve internal controls or recommend better utilization of resources.
• Duties will be developmental in nature when the position is filled below the full performance level.

• Plans, organizes, and directs the activities of the Group Commander's Support Staff (CSS), ensuring that CSS complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Plans, organizes, and executes all Group information management and resourcing activities.
• Manages training programs for administration (3A1XX) and personnel (3SOXX) in accordance with established command guidelines.
• Serves as the Group point of contact and liaison with the servicing Force Support Squadron on personnel and manpower actions.
• Participates in special studies and projects relating to planning, coordinating, and analyzing the effectiveness/efficiency of the Group CSS in meeting Air Force Administration program goals.

This Registered Nurse - Patient Aligned Care Team provides direct Veteran care and care coordination within the Primary Care Department. Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, education, coaching on wellness, disease prevention, and chronic care management. This nurse collaborates with patients to assess and identify needs, issues, care goals, and resources in critical factors for achieving desired outcomes for discharge, post hospital recovery, and health maintenance/wellness.

The Registered Nurse - PACT demonstrates leadership in delivering and improving holistic, primary care through collaborative strategies with others. Provides peers with informal constructive feedback for improvement. Contributes professional outpatient nursing perspective in discussions with the interdisciplinary team. Partners with with others to effect change and produce optimal outcomes. This nurse supports colleagues through knowledge sharing to provide safe, quality outpatient care.. Participates in activities and strategies to sustain an evidence-based-practice culture.

Responsibilities include, but are not limited to: collaborating with services internal and external to the VA to facilitate care transition; promoting patient and family health education with a focus on self-management; prevention and wellness; providing disease management for a panel of patients as assigned; utilizing multiple communication modalities to meet the needs of the patient including telephone; secure messaging and office visits. Per local policy, registered nurses are responsible for maintaining Basic Life Support (BLS) certification.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm, Scheduling flexibility required.
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

• Serves as an Administrative Support Specialist with responsibility for providing a variety of support services/functions to a Deputy Director.
• Conducts management studies and works individual projects related to the mission, functions, manpower, administrative operations and processes of a Headquarters Office.
• Utilizes a variety of automated processing software packages such as Microsoft Word, Power Point, Excel, etc., to develop, analyze and present statistical data.
• Provides advice on reports or other administrative requirements placed on the organization and works out arrangements with staff to provide needed information and material.
• Performs administrative duties to control and provide substantive advice on suspense for staff action/correspondence, maintain records, orders and control of supplies/equipment and prepare briefings and presentations for a Deputy Director.
• Monitors administrative functions, manpower/personnel requests, work orders, awards and other administrative management services for a Headquarters Office.
• Develops standardized processes and procedures, provides training and holds regular knowledge sharing sessions for administrative staff of organizations subordinate to the Deputy Director.

• Formulates and recommends information area goals and objectives for the mission area.
• Reviews, analyzes, and interprets directives concerning solutions managed and overseen by the team for DFAS based on OMB, Congressional, and DoD requirements.
• Develops and updates team related project plans, tactical plans, memoranda, supplements, and other directives for which the team is responsible.
• Analyzes and evaluates the impact of proposed enterprise changes, determining system implications and advantages/disadvantages and recommends course of action.
• Recommends appropriate technical solutions to deficiencies identified by users and validates requirements for inclusion in solutions through use of ACL, Microsoft Access, Power BI, Advana, Share Point, Microsoft Project, Visio, etc...
• Prepares study findings, recommendations, conclusions, and fully coordinates results prior to formal presentation to management officials.

• The major duties described below reflect the full performance level of this position:
• Designs, develops, tests, evaluates, implements, reviews and maintains accounting, finance, and reporting systems to meet all applicable federal government requirements and needs of management.
• Identifies weaknesses and problems and develops recommendations for revisions or modifications to existing systems to improve effectiveness, efficiency, and economy.
• Analyzes large amounts of data (input and output) to make a determination if a local solution or wider system redesign is warranted.
• Recommends actions to resolve existing problems, prevent potential problems, and/or affect new or revised internal controls.
• Runs recurring reports/run jobs and ensures they are accurately produced and on time; and that pertinent financial data is available for reconciliation, validation and report processing.
• Runs recurring reports/run jobs and ensures that the integrity of the application has not been compromised by errors in the program logic; and, that they comply with current conventional accounting principles and procedures.
• Reads, develops and executes Structured Query Language (SQL) code/scripts to identify problems, extract data from the database and create reports from that data.
• Duties will be developmental in nature when the position is filled below the full performance level.

• Serves as a Security Assistant in support of the Site Support Office on matters relating to security and Force Protection programs. Reports violations of building security policies.
• Administers visual monitoring of security control panels, sound alarms, and visual observation of unsecured ingress/egress areas. Responds to security alarms on a 24-hour basis.
• Coordinates with Organizational Directors to determine access levels for staff members. Maintains an open channel of communication with Federal Protective Service and supporting security offices regarding activities considered as a security threat.
• Uses the Defense Eligibility Enrollment System (DEERS) database, to verify issuance of identification cards. Incumbent takes adequate security measures to secure and protect DOD property and personnel records as directed.
• Verifies clearance levels for authorized access to systems and databases; assists with issuing facility access badges for eligible personnel.
• Duties described above reflect the full performance level GS-07. Duties assigned to an entry grade of GS-05 will be developmental in nature.

The Student Trainee (Park Guide) collects and accounts for park entrance, camping, or other special park use fees. Provides pre-established talks where the features are largely self-explanatory and are easily observed and understood as to origin, development, form and significance, and the interpretive service required by the guide is of a repetitive nature. In addition, the talks provide general information about other sites of public interest; facilities for public use; pertinent rules and regulations; and other matters designed to stimulate a sense of appreciation and thus encourage protection and preservation of the scenic, scientific or historic features. The talks may be given in conjunction with live demonstrations, the use of electronic maps, photographic slides, and other audio-visual devices.

Major duties may include, but are not limited to the following:

• Accountable for government money and passes.
• Collect Entrance Fees and sell passes.
• Work outside in extreme weather conditions (heat/cold, humidity/rain).
• Be able to walk up/down 50+ stairs multiple times per day.
• May be standing on granite or hard surfaces up to seven (7) hours/day, or eight (8) if on a VC/fee collection duty.
• Respond verbally to repetitive visitors' inquiries for information, direction and guidance.
• Provide direction, information, and orientation regarding services or activities of interest to the public.
• Serve as a front-line representative, greeting customers and answering questions.
• Educate visitors regarding rules, regulations, and safety concerns to gain compliance.
• Direct customers with problems, questions, or complaints.
• Explain the significance of an area's facility's natural, cultural, historic, or other resources.
• Assist the public in planning visits to and recommending activities in the area.
• Operate a cash register and assists in making and retail sales of various interpretive products for natural, historical, or cultural programs, publications or exhibits.
• Give scripted 60 second orientation safety talk.
• Assist with giving historic weapon demonstrations.
• Help work special events.

Duties include the daily cleaning of office buildings, visitor use areas such as beach bathhouse, restrooms, picnic shelters and campground, emptying of trash and recycle bins, litter pick-up, beach clean-up, and grounds maintenance such as mowing, weed eating, blowing and shoveling. Length of the appointment is dependent upon the budget. The work requires working weekends and/or holidays. All applicants must be able to work in extreme weather conditions and must be able to lift 50 lbs. repeatedly.

Cut-off Dates: This is an open continuous announcement, in which applications are collected over several months, and have multiple cut-off dates. Applications will be considered throughout the open period of the announcement. **INITIAL CUT OFF IS Friday, 13 December 2024** Referral certificates will be issued when a hiring official exhausts current certificate and/or additional vacancies need to be filled.

For more information about the park or the position please contact:
Indiana Dunes National Park (U.S. National Park Service) Point of contact: Lorena Nelson at lorena_nelson@nps.gov

Area Information:
Indiana Dunes National Park is a 15,000-acre park located at the southern tip of Lake Michigan, approximately 45 miles southeast of Chicago, Illinois. The park is among the top 10% of most visited national park units annually; it is within 3 hours of 30 million people, includes 15 miles of Lake Michigan's southern shoreline, several historic districts, and over 50 miles of trails through forest, dune, wetland, and prairie ecosystems. The park is the birthplace of the science of ecology, has some of the most diverse plant and avian communities in the National Park Service, and hosts an array of exceptional cultural resources, for example the 1933 World's Fair Century of Progress homes. Small towns and vacation communities on the beaches of Lake Michigan, along with industrial corridors and farmlands, interspersed with large tracts of woodlands and wetlands, surround the park. All services are available in the communities, including schools, colleges, shopping, and other major amenities. The area has weather typical of the Midwest with temperatures normally ranging from 0 degrees in the winter to 90 degrees in the summer. No government housing available, however, many houses and rental properties exist in the surrounding communities.

Temporary maintenance workers perform a variety of building and utility maintenance and general maintenance duties for the Buildings and Utilities, Road, Trails and Grounds, Platte River Campground, and the Manitou islands. Work will include:

Roads, Trails, & Grounds- You may be assigned to assist carpenters, tree workers, and motor vehicle operators with projects related to carpentry, trail construction, road work, painting, sign and fencing installation, masonry, mowing, and routine maintenance of tools and equipment. May be required to drive pickup trucks and other vehicles up to 1 ton in a variety of traffic situations and road conditions. May operate various types of power equipment.

General Maintenance: You may be assigned to clear trees from trails, hike up to 8 miles a day with pack and tools while performing trail maintenance; Work with journeymen to perform minor repairs, including some plumbing, electrical, and carpentry work; pick up litter at visitor use areas; maintain campgrounds, roads, trails, grounds, and associated facilities such as parking lots, viewpoints, signs, fire pits, picnic areas, etc., and otherwise maintain park facilities. These positions require that you operate light pickups, electric carts, small tractors, woodchippers, mowers, chainsaws, and other types of small power equipment and hand tools.

Identifies and corrects job safety and health hazards. Follows prescribed safety practices and uses safety equipment such as protective hearing devices, hard hats, seat belts, steel-toed shoes, respirators, and protective clothing as required by the work being performed.

Cut-off Dates: This is an open continuous announcement, in which applications are collected over several months, and have multiple cut-off dates. Applications received by the initial cutoff date will be considered first. **INITIAL CUT OFF IS Friday December 13, 2024** Applications will be considered throughout the open period of the announcement however additional referral certificates will only be issued when a hiring official exhausts current certificate and/or additional vacancies need to be filled.

For more information regarding the park or the position please contact:
Indiana Dunes National Park - Point of Contact: Ronald Griffin, ronald_griffin@nps.gov, 219-898-1729
Sleeping Bear Dunes National Lakeshore - Point of Contact: Matt Wieber, matt_wieber@nps.gov, 231-326-4781

Incumbent uses a government vehicle to transports personnel and supplies from location to location which requires a valid state driver's license. Duties include the daily cleaning of office buildings, visitor use areas such as beach bathhouse, restrooms, picnic shelters and campground, emptying of trash and recycle bins, litter pick-up, beach clean-up, and grounds maintenance such as mowing, weed eating, blowing and shoveling. Vehicle maintenance such as refueling, cleaning, and scheduling repairs by work order is also required. This is a full-time position. The work shift is from 07:00 a.m. to 3:30 p.m. and requires working weekends and holidays. All applicants must be able to work outdoors in extreme weather conditions, on unlevel ground and must be able to lift 50 lbs.

Cut-off Dates: This is an open continuous announcement, in which applications are collected over several months, and have multiple cut-off dates. Applications will be considered throughout the open period of the announcement. **INITIAL CUT OFF IS Friday, 15 December 2023** Referral certificates will be issued when a hiring official exhausts current certificate and/or additional vacancies need to be filled.

An appointment to this position is restricted by law (5 U.S.C. 3310) to veterans who are preference eligible as long as such applicants are available.
All Custodial certificates must list the preference eligibles first, then a certificate of non-preference eligibles may be issued.

For more information about the park or the position please contact the following:
Indiana Dunes National Park - Point of Contact - Lorena Nelson, lorena_nelson@nps.gov, 219-898-1729