Total 25 Customer Service job vacancies in Hanoi

Business Performance

• Prepare, implement and compile data for monthly reporting
• Set periodical Talent & Culture and training budget & forecast
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Talent & Culture Management

• Formulate and implement policies, procedures and standards pertaining to Talent & Culture Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs and ensuring that they are complied with by other departments
• Oversee the administrative activities of payroll, benefits, legal compliance and employment law
• Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
• Liaise with various sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
• Identify, prioritize and meet short and long term training and development needs of the Hotel
• Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues

Team Management

• Interview, select and recruit 
• Identify and develop team members with potential
• Develop, conduct maintain all employee training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Training & Development Management

• Lead the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate all training activities within the hotel and directly deliver off job training

OBJECTIVES

Equip managers and staff with tools to give and receive feedback constructively and to write clear, measurable annual goals that drive individual, team, and organizational success.

1. Effective Feedback Management

Provide managers and staff with practical skills for delivering and receiving feedback to enhance team performance and foster a growth-oriented organizational culture.

2. Writing Effective Annual Goals

Guide staff in writing SMART goals that align with organizational objectives and help measure success throughout the year.

The Courses on Feedback Management and Writing Effective Annual Goals are designed to give participants a thorough understanding of how to build and implement an Annual Performance Review (PAR) within SNV Vietnam. Additionally, the course teaches participants how to deliver feedback in a positive manner, uphold professionalism, and ensure the feedback is actionable, with a focus on fostering growth and development.

• Supervisor training on giving feedback in English
• All staff training on receiving feedback in Vietnamese
• All staff training on writing good annual goals both English and Vietnamese

The Course will take place over two days with at least 2 hours for each session:

Day 1: Training for Supervisors (in English)

Day 2: Training for all staff members (in Vietnamese)

TARGET PARTICIPANTS

This course is designed for the following participants:

• Sector Leaders/Project Managers/Supervisors who are responsible for team performance
• Employees at all levels aiming to develop effective goal-setting skills

EXPECTED OUTCOMES:

• Managers and staff will enhance their ability to give feedback and receive constructively and regularly
• Participants will leave with clear, actionable, and measurable SMART goals for the year ahead.
• Improved alignment of individual and team goals with organizational priorities.

TENTATIVE SCHEDULE

• Slot 1 and 2: week 25th Nov 2024
• Slot 3 and 4: 1st week of December 2024

• Report to Cluster General Manager and is responsible for managing the hotels’ reactive, proactive, sales and marketing.
• Set and meet the objectives, sales target and budgeted revenue
• Implement the hotels’ brand strategy and applicable brand initiatives in all aspects of the sales and marketing process and focuses on building long –term, valued – based customer relationships in corporate leisure and incentive markets that enable achievement of hotels’ top line revenue objectives
• Monitor and supervise the gathering of marketing statistics, current markets trends and implement strategies according to statistical analysis.

1. Develop business and keep retention clients

• Maintain and develop sales volume;
• Develop new business opportunities from new market segments, existing clients and renewals;
• Understand features, advantages, disadvantages of the products & services as well as competitors’ one;
• Contact with customers and record all customers’ information in the report of customer’s information; 
• Keep close relationship for retention of clients;
• Co-operate with sales admin to prepare contract, service executive form, check list…to get customers;
• Planning for week work, month for approval and comply with the approved plans;
• Receive and handle complaints from customers regarding to product quality, delivery time, etc;
• Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises.
• Coordinate with Operations Department to complete the service and meet the customers’ requirement;
• Contact clients to ascertain the client’s satisfaction with the service;
• Respond to termination notices & follow up the process of contact’s liquidation;
• Set up and conduct a regular client visitation cycle;
• Renegotiate service agreements by conducting fresh survey/audit or educating users of the services, and introduction of new services that be suitable to the client;
• Other tasks are required by Line Manager.

2. Market research & competition activities

• Conduct thorough market segment research of your sales zone;
• Regularly recommend constructive ideas in marketing the services and penetrating the target segment;
• Monitor competition activities and strategies regularly.2
• Other requested tasks.

• College/University graduated in any fields
• More than 3 years working experience in sales B2B
• Familiar with the factory, hospitality sector and already worked in MNC company is appreciated, especially with the FMCG/hospitality industry/chemical industry.
• Has the relationship with QA managers, housekeeping manager, purchasing departments in related organizations is preferred
• Customer service orientation; dynamic, self-motivated, open-minded and result-driven, skillful in speaking, presentation, and problem solving skills
• B2B sales skills
• Able to work independently and teamwork in a multi tasks & under high pressure
• English ability is preferred, but the result of expanding the market is the most important
• MS ability

• Competitive Base Salary upon profile experience & qualification
• High Commission Scheme/Bonus + Allowances
• Accidence & health insurance coverage
• Career Development, global working environment…

Objectives of the assignment

The objective of the assignment is to call for quotations from professional communication agencies to provide services for producing media reports aimed at enhancing the dissemination of information, warnings, and guidance on drought, water scarcity, salt intrusion, and the effective operation of irrigation systems for agricultural production and domestic use, as well as improving water use efficiency.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Producing the feature Report on Solutions for Drought and Salinity Mitigation during the Dry Season 2023-2024 in the Mekong Delta Region

A detailed script will be developed by SNV and the Department of Water Resources, Ministry of Agriculture and Rural Development. Materials from news bulletins, feature reports, and segments that have been recorded and broadcast on various media channels, detailing the directives and operations of the Ministry of Agriculture and Rural Development, the Department of Water Resources, and conferences on response efforts. These include work programmes, summaries of severe drought events, saltwater intrusion, and other related issues. This also encompasses solutions implemented by local communities and relevant central and local agencies, which have been interviewed, recorded, and broadcast. Additional interviews with representatives from the Australian Embassy and SNV, discussing their experiences with drought and saltwater intrusion in agricultural production, as well as ongoing and planned projects in Vietnam, will be included. Other available materials from the entity producing the feature report are also considered.

2. Producing the News Report/Feature on Water Resources Situation and Water Extraction Plans for Winter-Spring 2024-2025 Rice Cultivation in the Red River Delta Region

Information provided by the Department of Water Resources through directives, the Ministry of Agriculture and Rural Development's water extraction schedule notifications; official dispatches, summary reports on water extraction conditions from the Department of Water Resources, and practical materials on water preparation and extraction progress collected from various localities, as well as other available materials from the entity producing the feature report.

Deliverables and timeframe

The service specified above is expected to be completed by December 2024. The following deliverables and timeframe are expected, although consultants can suggest their own proposed timetables:

1. Feature Report on Solutions for Drought and Salinity Mitigation during the Dry Season 2023-2024 in the Mekong Delta Region

• Duration: 10-15 minutes
• Broadcast: Shown at the Festival of Scientific Conferences and a series of scientific workshops and exhibitions, and on several digital platforms.
• Air Date: November 14, 2024
• Feature report file that can be displayed on digital devices and platforms.
• Final product due by November 10, 2024

2. News Report/Feature on Water Resources Situation and Water Extraction Plans for Winter-Spring 2024-2025 Rice Cultivation in the Red River Delta Region

• Duration: 1-2 minutes
• Broadcast: Aired on several programs such as News, Agricultural Weather, Good Morning, etc., on VTV
• Air Date: Expected in December 2024.
• Feature report broadcast on VTV, with a link to the publication address; file storage of the report that can be displayed on digital devices and platforms.
• Final product due by November 30, 2024

• Report to Cluster General Manager and is responsible for managing the hotels’ reactive, proactive, sales and marketing.
• Set and meet the objectives, sales target and budgeted revenue
• Implement the hotels’ brand strategy and applicable brand initiatives in all aspects of the sales and marketing process and focuses on building long –term, valued – based customer relationships in corporate leisure and incentive markets that enable achievement of hotels’ top line revenue objectives
• Monitor and supervise the gathering of marketing statistics, current markets trends and implement strategies according to statistical analysis.

​​​​DETAILED TASKS

Task 1. Desk study

• Conduct a desk-based review and provide overview of current development project/programs on low-emissions/sustainable rice that have been implementing or soon implementing in the Mekong Delta of Vietnam.
• Review of TRVC project documents (Theory of Change, relevant part of the technical proposal, MEL documents, Learning Framework) and enrolment data for Crop 1.
• Perform a desk study on the current status of interventions that farmers have committed to and planned for their fields, including the adoption of low-carbon farming practices.
• Conduct a desk-based analysis of companies' offering services and support to SHFs/Coops participating to Crop 1.

Task 2. Field study design and execution

Design the field study to collect the required information:

• Design research methodology including sample sizes (for quantitative methods) and instruments
• Conduct data collection (quantitative and qualitative) with selected key stakeholders that include:

- Senior leaders/managers of nine competitors who are enrolling in Crop 1 and operating in An Giang, Kien Giang and Dong Thap.

- Sampled cooperative members working with the above companies (with GEDSI inclusive participation).

- Sampled rice farming smallholder farmers participating in the project (with inclusive participation).

Task 3. Field study data collection and analysis

The consultant proposal should give details of how data collection processes will be implemented, managed, and quality assured. What resources will be required and how will the data collection process be contextually appropriate and in line with do no harm principles. Details of how the consultant will comply with GDPR should be part of the proposal.

The consultant should submit an analysis approach as part of the proposal to ensure that all data collected has a purpose and clear use and will be handled properly.

Task 4. Develop final report and presentation on key findings to present at the Annual learning workshop event

The consultant presents the assessment findings at the project's annual learning workshop event in a visually stimulating and interactive manner. This also includes the documentation of lessons learned, success stories, good practices, innovations, and failures of participating competitors and SHFs enrolled in Crop 1.

Objectives of the assignment

The objective of this assignment is to assess the current development and transition of the biogas market. This assessment aims to provide a comprehensive analysis of market trends, opportunities, and challenges, and to evaluate the effectiveness of existing biogas projects. 

Detailed Tasks

1. Market Overview:

- Market Landscape: Provide an overview of the current biogas market, including market size, growth trends, fields of technology application, financing mechanisms, and key players.

- The overview of existing biodigester/biogas and related by-products projects last 5 years: including challenges and effectiveness.

- Technology Trends: Examine advancements in biogas technology and their impact on market dynamics. For example, what types of biodigester companies and technologies are available in the market (household and commercial scale)? Price point?

2. Market Dynamics:

- Opportunities: potential scale of market over the next 3-5 years. Examine transition trends related to the transition from small-scale to large-scale biogas projects and any shifts in market focus or technology adoption.

- Challenges: Assess major challenges and barriers to market growth, such as technological limitations, financial constraints, or regulatory issues.

3. Stakeholder Analysis:

   - Key Stakeholders: Identify and profile key stakeholders in the biogas market, including government bodies, private companies, NGOs, associations and the developers targeting biogas sector, etc.

   - Stakeholder Needs: Assess the needs and expectations of different stakeholders and how they influence market development. For example:

• Biodigester suppliers: How are they finding sales? What has changed? Continue in the business? Key barriers and opportunities? Sales potential? What support do they desire/require?
• Customers: What do they value about the biodigester? Is it affordable? Is it a smart investment? What do they consider when thinking about purchasing a biodigester?
• Environmental service companies related to biodigester technology (wastewater treatment services, solid water separation suppliers, by-products treatment/producing service (bio-slurry, bio methane, …) etc.): How is the ecosystem of businesses operating in the waste treatment processes related to biogas technology functioning? How do they collaborate and interact with each other? What barriers do they face? What do they need to develop their business within this ecosystem in order to provide integrated and effective solutions for their clients?
• Provincial authorities: How do provinces view investment in household and/or commercial scale biodigesters? Which provinces should the project focus on finding partnership with of each scale?

4. Regulatory and Policy Review:

   - Current Policies: Review existing policies and regulations, including government and local strategies on agricultural development, energy transition, waste management, emission reduction, carbon market etc., that affect the biodigester/biogas market.

   - Policy Impact: Analyze the impact of these policies on market growth and development, and identify any gaps or areas for improvement. Some main points to focus on for assessment include:

• National Targeting and Strategy: What are MARD's vision and plans regarding development of the household and/or commercial biodigester sector?
• Provincial Targeting and Strategy: Which provinces are best suited to a household scale biodigester program vs commercial scale Bio generator support? How does provincial strategy align with the continued development of the biogas sector?
• Climate Agenda: How do biodigesters fit into the Government's emissions reduction strategy (NDCs, Article 6, etc)? How may the climate agenda influence the development of the biogas sector in Vietnam? 

5. Data Collection and Analysis:

   - Data Gathering: Collect relevant data from market reports, publications, and interviews with key stakeholders.

   - Analysis: Analyze the collected data to identify trends, market opportunities, and challenges.

6. Reporting:

   - Market Assessment Report: Prepare a comprehensive report detailing the findings of the market assessment, including an overview of market trends, opportunities, challenges, and stakeholder insights.

   - Recommendations: Offer recommendations based on the analysis to support strategic planning and decision-making in the biogas sector.

Under the management of the SNV Project Manager/Deputy Project Manager, the Advisors will be based in Da Lat/Son La office and responsible for supporting the inclusive value chains that benefit smallholder farmers and private sectors in the project area that cover coffee, orchards, plantations and inter-crops.

The individual advisor is expected to perform the following tasks working closely with project staffs (including Agrifood Sector Leader, National Project Manager, project consultants and team members as well as project partners and local level facilitators).

The assignment is expected to comprise the following tasks and responsibilities:

Project Design & Development:

• Organize and oversee the inclusive value-chain and market assessments and analyses to inform the design and development of the RESTORE project.
• Design of appropriate project interventions and approaches, aligned with key government policies and programs to develop and strengthen value chains for key products of agroforestry systems and Climate-Smart Agriculture that benefit smallholders and private sectors (SMEs/cooperatives).

Project implementation and monitoring

• Develop the work-plan and manage technical assistance with applying and adapting SNV approaches and tools.
• Lead and manage consultant group in delivering the selecting of priority commodities and inclusive value chain and market assessments.
• Developing detailed work plans and leading/managing key inclusive value-chain development project intervention activities.
• Provide assistance to identify appropriate targets and related indicators as well as monitoring methods for project M&E

Development relationship and networking

• Identify and engage key private sectors to build up the market-based value chains in project area.
• Develop and strengthen relationships local governments/organisations (e.g. microfinance institutions, agri/rural finance institutions), smallholder farmers and relevant government agencies.
• Perform other tasks related to VC as required.

OBJECTIVES 

The training aims at providing a general level of understanding, more or less introductory level on the thematic topics, which shall be served as input to the follow-up training in the later stage. The topics are based on the needs and priorities of the SNV team.  

TRAINING REQUIREMENTS  

Training sessions will be 1-hour on the afternoon of Tuesday, 17th September 2024.  Training class sizes will range from 5-15 participants but will be capped at no more than 15 people.  

Training location is at La Thanh Hotel office complex, Building D, 218 Doi Can, Ba Dinh, Hanoi. Training must be conducted in person.  

Participants in the session can potentially be of any background relating to agri-food, energy, and water sectors. Training sessions are requested to be condensed in content, and include practical, usable information, avoiding vague generalizations which are already widely known, or difficult to put into practice, keeping participants engaged and interacting. We want our teams to walk out after an hour and say, “Wow! That was great! I learned a ton!” Trainers are requested to compile a list of complementary resources on the training subject, to be emailed to all participants in the training after the session.  

Trainings can be conducted in Vietnamese or in English. Dual language materials are welcomed.  

TYPES OF TRAINING SESSIONS SOLICITED WITH THIS TENDER 

As SNV will offer a range of optional training sessions to the staff, we list below the ideas for training that have been generated by our team. We invite bidders to submit under one or more of these ideas, OR to submit a different idea which they feel could be of interest to the team. Note, training descriptions are illustrative, and bidders are welcome to refine or modify similar training descriptions. Selected trainers will have the opportunity to discuss the training content with the SNV team before the training session, as required.  

• Photography. A training session for staff in amateur photography, both for work purposes and personal. Something to teach basic fundamentals of photography, primarily using a mobile phone camera, to include landscapes, people, action and activities and even selfies for fun. Session should be a mix of skills useful in taking project- related photos as well as personal ones, a mix of work and fun.  

• Stress Management. Many of our staff have heavy workloads and are balancing work, family and personal pressures on a regular basis. A short theoretical understanding of stress- good stress and bad stress- plus tips on identifying stress, and most importantly, practical, specific tips on managing stress, both in the moment and in longer-term, would be appreciated.  

• Adaptive Management in Practice. In the development sector, we talk about “adaptive management” often, but our teams would love a bit more education about what the concept really means, as well as very practical examples, tips and tool of how to practice it on a regular basis in a project management context.  

• Project Learning Agendas. Theory/ a set of questions/ planned activities, practice and examples of how to identify, design, plan for, and implement a learning agenda within the project and team. Learning agendas may rise to the strategy level of the operating unit, may address more specific project- or activity-level concerns or may facilitate learning at multiple levels. 

• Digital Technology in Development Programs. Our teams have expressed an interest in stretching their knowledge, understanding and creative brain power in applying digital technology options as appropriate solutions in development programs. Tech could include how we work internally (even ideas like maximizing MS Teams or other workplace apps) to tech solutions in our programs, which include the sectors of water, renewable energy, and agriculture/food security, all cross-cutting with climate change. An ideal training might combine thoughtful approaches on the HOW to identify and effectively deploy appropriate tech solutions, as well as a wide range of examples and resources for enhancing our team’s ability to do so.  

• Behavior Change Communications (BCC). Also known as Social BCC (SBCC) and other similar names. A basic overview of theory, concepts and practical tools to apply when development projects are working with community members on changing behaviors with a purpose.  

• ESG. What is ESG? Environmental, Social, and Governance – investment principles. We hear about these terms a lot in our sectors and more and more as we work with the private sector. This training can help provide definition of the concepts and give an overview of how businesses are working to be ESG compliant and what services are needed to do that better.

• Green Finance. We keep hearing this concept, but a lot of our staff would welcome an expert in the green finance space to give an introductory overview of “what is green finance” and how would it relate to an INGO’s ability to implement programs? Key terms, concepts, stakeholders, and principal issues in this space could be the primary content of an introductory 1-hour session.  

SAPI builds, tailors, funds and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us!

About the Role

UP to 1,000 USD per month

We are seeking a Customer Success Specialist with an who is passionate about helping clients achieve their goals. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. Your responsibilities include:

• Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our product.
• Training and Support: Provide training and support to customers, assisting them in maximizing the value they get from our product.
• Relationship Management: Build and nurture long-term relationships with customers, understanding their needs, and identifying opportunities for growth and increased product adoption.
• Issue Resolution: Address customer inquiries, troubleshoot issues, and escalate to the appropriate teams when necessary.
• Customer Feedback: Gather customer feedback and insights, and communicate them to the relevant teams for product improvement.

• Collaborate with customer success agents to expedite ticket resolutions and handle English calls, utilizing business English proficiency.
• Utilize Intercom for borrower and broker communication within a fintech lending setting, demonstrating tech-savvy abilities with training, and incorporating Jira for enhanced efficiency.
• Employ exceptional attention to detail in data entry and application processing, managing paperwork efficiently.
• Demonstrate excellent verbal and written communication for client-facing and internal interactions.
• Manage multiple tasks efficiently, showcasing multitasking abilities.
• Provide exceptional customer service with a customer-centric approach.
• Foster positive relationships with colleagues and cross-functional teams.
• Maintain availability for late-hour collaboration with the UK team.
• Based in Hanoi, Vietnam.

• Transparent salary structure and progression, with annual consideration for pay rise.
• Hybrid - 3 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home and our core working are 3pm to 8pm Vietnam Time (8am to 3pm UK time)
• 20 days annual leave - plus UK bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.

ABOUT THIS JOB  

The Receptionist position is the first point of contact for all that enter the facilities.  This position is responsible to provide top notch customer service, engaging positively with everyone that enters and provides responses, escalating as needed.  This position will coordinate as needed with the on site Facilities team, janitorial, security, etc.  

RESPONSIBILITIES 

• Create pleasant entry experience for employees, customers and visitors  
• Receive requests and triage with the appropriate teams (IT, Real estate, etc) 
• Support onsite meeting requests, providing support for room reservations and engaging AV team as needed for equipment support 
• Manage catering requests  
• Coordinate security badges for associates & guests 
• Monitor coffee room & office supplies, coordinating orders as needed  
• Perform other administrative support duties as required by the department, office and all visitors  
• Manage and coordinate postal services   
• Handle all incoming phone calls in a polite manner with standard greetings and transfer to the concerned parties, and take messages if the receiver is not available to take the calls  
• Screen incoming phone calls when necessary e.g. hard sell or any other no business related disturbing phone calls 

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:

• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basic and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
• Field attachment with service technician to deep dive customers understanding as well as travelling….
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other requested tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company’s culture with professional image.
• Other related tasks are required

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• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

• Have at least 02-year experience in the field of sales administrator and/or customer service.

• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management on small team
• Skill of communication in English
• Having knowledge on accounting is preferable
• Good health & willing to visit outside

Summary of the Position

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Responding to potential customers customer via chat, email, or direct messages by using template responses and adjusting them accordingly.
• Use our online platform to monitor and engage with content seen all across social media platforms
• Work with various brands from different industries to detect, review and monitor all kinds of content 
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Objectives of the assignment

The overall objective of the assignment is training on business training courses specifically designed for 03 partners of BeCA including EGreen, Chinh Phat and STD&T to improve the capacity of the enterprises on developing performance metrics and effectively managing.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Develop the training material on developing performance metrics and effectively managing based on discussion with EGreen, Chinh Phat and STD&T.
2. Provide one-day training courses for EGreen, Chinh Phat and STD&T in separately.
3. Prepare final report and recommendations (both English and Vietnamese) for EGreen, Chinh Phat and STD&T.